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Understanding Vietnamese Consumer Intention to Use Online Retailer Websites: Application of the Extended Technology Acceptance Model
University of Skövde, School of Business. University of Skövde, Enterprises for the Future Research Environment. (Knowledge and Innovation Management (KIM))ORCID iD: 0000-0003-2703-5388
Feliciano School of Business, Montclair State University, USA.
School of Management, University of Louisiana at Monroe, USA / Department of Economics and Management, Thuyloi University, Hanoi, Vietnam.
Faculty of Business Administration, Banking Academy, Hanoi, Vietnam.
2020 (English)In: International Journal of E-Adoption (IJEA), ISSN 1937-9633, E-ISSN 1937-9641, Vol. 12, no 2Article in journal (Refereed) Published
Abstract [en]

This study examines the applicability of an extended technology acceptance model (TAM) that incorporates trust, perceived risk, and self-enhancement as antecedents to the TAM constructs. Data collected from 299 Vietnamese online consumers, through a self-administered survey, were entered into a structural equation model using AMOS 23 to establish causality. The results partially confirm the applicability of TAM to the online shopping intentions of Vietnamese consumers, though contrary to expectations, perceived ease of use does not predict behavioral intentions. Trust and self-enchantment fit well with the TAM; the inclusion of perceived risk as an antecedent is questionable. The findings offer new opportunities for explaining TAM theory in light of Schwartz’s value dimensions. This article thus concludes with a discussion of the research contributions and implications.

Place, publisher, year, edition, pages
IGI Global, 2020. Vol. 12, no 2
Keywords [en]
TAM, Schwartz values, trust, perceived risk, Vietnam
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
URN: urn:nbn:se:his:diva-18990DOI: 10.4018/IJEA.2020070101ISI: 000574602200001OAI: oai:DiVA.org:his-18990DiVA, id: diva2:1464022
Note

EISBN13: 9781799805663

Available from: 2020-09-03 Created: 2020-09-03 Last updated: 2025-09-29Bibliographically approved

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Ahamed, A. F. M. Jalal

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