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A blended social interaction and learning framework for the use of digital tools in co-production
University of Skövde, School of Health Sciences. University of Skövde, Digital Health Research (DHEAR). (Research on Citizen Centered Health, University of Skövde (Reacch US))ORCID iD: 0000-0003-4364-9814
Jönköping University, Sweden.ORCID iD: 0000-0001-9496-4107
2026 (English)In: Digital Co-Production of Public Services: Citizens, Challenges and Cases / [ed] Taco Brandsen; Ina Radtke; A. Paula Rodriguez Müller; Trui Steen, Cheltenham, UK ; Northampton, Massachusetts, USA: Edward Elgar Publishing, 2026, p. 118-135Chapter in book (Other academic)
Abstract [en]

Learning and collaboration require opportunities for authentic social interaction, which can be challenging in a digital setting. This chapter discusses the benefits and challenges of digital tools and co-production through reflection on two case studies conducted in a university setting. The first case study features an online course where students learn about co-production by developing tools with patients to guide future practice. The second involves a research context in which citizens come together to explore solutions for implementing co-production. A blended social interaction and learning framework is presented to guide the use of digital tools in the context of digital co-production. The framework enables us to make better-informed decisions about how to co-produce in both digital and blended contexts. The lessons learned and recommendations provided aim to inform the implementation of digital co-production for citizens, researchers, educators, practitioners and policymakers. Future research is recommended to explore how digital platforms and digital tools can realise co-production values and principles in practice.

Place, publisher, year, edition, pages
Cheltenham, UK ; Northampton, Massachusetts, USA: Edward Elgar Publishing, 2026. p. 118-135
Series
Policy, Administrative and Institutional Change series
Keywords [en]
E-learning, Tools, Benefit and challenges, Case-studies, Co-production, Digital tools, Interaction framework, Learning frameworks, Social interactions, Social learning, Tool production, University settings, Digital devices
National Category
Applied Psychology Pedagogy Didactics Information Systems, Social aspects Public Administration Studies
Research subject
Research on Citizen Centered Health, University of Skövde (Reacch US)
Identifiers
URN: urn:nbn:se:his:diva-26383DOI: 10.4337/9781035324293.00018Scopus ID: 2-s2.0-105038508015ISBN: 978-1-0353-2429-3 (electronic)ISBN: 978-1-0353-8433-4 (electronic)ISBN: 978-1-0353-2428-6 (print)OAI: oai:DiVA.org:his-26383DiVA, id: diva2:2063439
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2018-01431
Note

CC BY-NC-ND 4.0

© The Editors and Contributors Severally 2026

The first case study is from an online course held at the Department of Quality Improvement and Leadership at Jönköping University. Special thanks to the patient and public contributors for being part of co-creating the course and the many group assignments with students. Special thanks also to the co-researchers in the second case study, which was part of Samskapa, a co-production research program (Kjellström et al., 2019) funded by Forte, the Swedish Research Council for Health, Working Life and Welfare under grant agreement no. 2018-01431.

Available from: 2026-05-29 Created: 2026-05-29 Last updated: 2026-06-03Bibliographically approved

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Masterson, Daniel

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