Public service logic: a systematic literature review
2026 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, p. 1-38Article, review/survey (Refereed) Epub ahead of print
Abstract [en]
The high level of interest in public service logic has increased the number of studies using this research stream. However, the unclear position of public service logic presents challenges in delineating its role within public administration management research. Thus, this paper systematizes the existing research, identifies the main research themes, and proposes several future research directions. This research provides a structured synthesis of the literature on public service logic, mapping its key conceptual and thematic configurations. The results show that although public service logic integrates the concepts of service and service-dominant logic, it is configured as a unique, distinct logic.
Place, publisher, year, edition, pages
Taylor & Francis Group, 2026. p. 1-38
Keywords [en]
Public service logic, value creation process, value proposition, public service ecosystem, public value
National Category
Business Administration Public Administration Studies
Research subject
Strategy, Flexibility, Entrepreneurship & Resilience (SFERE); Leading and Organising Transition, LOT
Identifiers
URN: urn:nbn:se:his:diva-26164DOI: 10.1080/14719037.2026.2631749ISI: 001692010400001Scopus ID: 2-s2.0-105030279932OAI: oai:DiVA.org:his-26164DiVA, id: diva2:2040198
Note
CC BY 4.0
Received 24 Apr 2025, Accepted 09 Feb 2026, Published online: 15 Feb 2026
Taylor & Francis Group an informa business
CONTACT Danilo Brozović danilo.brozovic@his.se
The authors wish to thank the Editor of Public Management Review, Professor Stephen Osborne, and the anonymous reviewers for their detailed expert insights and feedback, which greatly improved the quality of the article. Furthermore, the authors would like to express their sincere gratitude to Krister Johannesson and Henrik Levin from the University of Skövde Library for their invaluable support with the bibliometric analysis, and to the Service Research Center (CTF) at Karlstad University for the intellectual exchange that helped shape the main ideas in this article.
2026-02-192026-02-192026-02-26Bibliographically approved