Introduction: The digitalization of healthcare has increased the use of digital health tools, such as healthcare applications and patient portals. These tools can improve accessibility and participation, but also raise questions regarding equity, digital inclusion, and trust, particularly among older adults.
Aim: The aim of this literature review was to examine which factors influence older adults’ trust in digital health tools and to highlight how these factors can be understood in relation to equity, accessibility, and digital inclusion from a public health perspective.
Methods: The study was conducted as a literature review using inductive thematic analysis. Systematic searches were carried out in PubMed, CINAHL, and Scopus. A total of 20 scientific articles were included after a structured selection process based on inclusion and exclusion criteria. The analysis was inspired by Braun and Clarke (2006).
Results: The results show that trust is a crucial factor in older adults’ use of digital health tools. Six themes were identified: trust as a central factor, perceived usefulness and ease of use, digital competence and support, barriers, the importance of relationships, and independence and control. Trust is not shaped only by individual factors, but is also influenced by structural conditions such as the organization of healthcare, access to support, data security, and the distribution of responsibility. Digitalization can strengthen trust by increasing participation, control, and accessibility, but may also weaken it through technical difficulties, privacy concerns, and insufficient support.
Conclusion: Trust is shaped through an interplay between technical, individual, relational, organizational, and structural factors. For equitable and inclusive digital care, technical functionality, clear communication, support, and active institutional responsibility are required.