his.sePublications
Change search
Refine search result
1234567 51 - 100 of 1463
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 51.
    Andersson, Johanna
    et al.
    University of Skövde, School of Technology and Society.
    Thyberg, Terese
    University of Skövde, School of Technology and Society.
    Chefsrekrytering: Hur fungerar det?2007Independent thesis Basic level (degree of Bachelor), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Recruitment can include everything from hiring a stand-in for the summer to finding an executive for a big company. When hiring an executive is it important for the company that the right person gets the right job. There is little information in Swedish literature that explains how executive recruitment separates from ordinary recruitment. Neither is there any information about how internal and external executive recruitment are separated.

    When a recruitment process starts it is important to do a thorough preparatory work. This can be done by doing a work analyse, or a revision of the job description which is mostly used in executive recruitment. After this a specification of requirements is formed, the specification is a guide that the company uses to specify what kind of person they want to hire.

    The search of candidates for a position can be done in several different ways. The company has to decide if they should do the process by themselves or if a recruitment firm should be consulted, which is common today. There are several ways of searching candidates, the most common today is advertising in different media or using the employment service. The company also have to make a decision considering if the search should be done internal or external, or both ways.

    When suitable candidates have been chosen it is time for interviews and testing. At this time the recruiter meets the candidate for the first time and creates a picture of him or her. Testing is often used as a complement to the interview to confirm or deny feelings or suspicions that has arisen during the process. Another way of doing this is by contacting references, it is important to be aware of the fact that references often just have good things to say about the candidate. There is a risk with this considering that the whole truth might not come out.

    There are many different ways of making the decision who to hire, most important is though to use the specification of requirements as basic data. It is not always a need that all demands in the specifications are fulfilled, the candidates other qualifications can be more important.

    During this study it has come to our knowledge that the recruitment process for hiring executives are not that different from the process of hiring other co-workers. The biggest difference is that companies often choose to outsource the process to a consult. The companies in this study are quite small and think that they don’t have the right competence to find people with the right qualifications themselves. They think that it is better to pay money to the consultant than risk that the recruitment goes wrong and they have to do the process all over again.

    Companies today are more interested in recruiting executives from outside the company. In a time of changes they want an objective point of view to be able to survive in business. Once again there are no right or wrong way for the company to choose, but to search both internal and external might be the best solution to minimize the risk of overlooking the best candidate. Being able to advance in the company is a big push for many employees to work harder.

  • 52.
    Andersson, Jonny
    et al.
    University of Skövde, School of Technology and Society.
    Andersson, Caroline
    University of Skövde, School of Technology and Society.
    Gemensam struktur för den kommunala ekonomistyrningen2010Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Municipalities must establish budget annually but they are free to decide how the governance should be designed, this can lead to lack of consistency and measurability within and between municipalities. The purpose of this thesis was to present a proposal for a unified and more measurable financial structure of a municipality where this was lacking.

     

    In our theory we describe the issues of traditional management control and we introduce an alternative control with non-financial ratios included, called the Balanced Scorecard. In the empirical data it is investigated how the governance of a municipality could be designed, according to the respondents. In the analysis the information gathered to reach the answers to what are considered to be useful governance in municipality, are examined.

     

    In the conclusion, we design Balanced Scorecards with both financial and non-financial ratios to the councils of the municipality.

  • 53.
    Andersson, Kristin
    et al.
    University of Skövde, School of Technology and Society.
    Blanehögh, Sophia
    University of Skövde, School of Technology and Society.
    Chefers förhållningssätt till mål inom målstyrning i offentlig verksamhet2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Management by objectives is an often applied tool in the public sector where overall objectives occurs at the political level and is broken down into a hierarchy of objectives to be handled at each level. Management by objectives means that objectives are set for an operating part or whole to that stakeholder should work in the same direction. Management by objectives requires that objectives are controlled and therefore require objectives to be measurable so a comparison of planned and accomplished objectives becomes possible. The objectives can be of different importance and it should for clarity indicate whether they intend resources, achievements or results. Problem: How do the managers at various levels in the public sector relate to objectives in management by objectives? Purpose: The study intends to contribute to a deeper understanding and knowledge of the objectives in management by objectives where the delimitation is to discern why managers relate the way they do to the organization's objectives. Method: A qualitative case study of the social services in a municipal in Skaraborg. Theory: Literature and scientific articles about management by objectives and institutional theory have created our theoretical framework. This theoretical framework has also resulted in an analytical model that has been supporting the empirical analysis. Empiricism: Empirical material was collected through interviews with managers at different levels in the operation. Analysis: Empirical data have been analyzed with the aid of the analysis model. We have analyzed various levels of management about their approach to objectives in management by objectives. Conclusion: Our conclusion is that the approach to management by objectives for managers in all levels of operation, are positive although there are deficiencies with management by objectives. The most prominent deficiency is that objectives can be difficult to measure in quantitative terms. This has developed an ability to measure objectives in other ways than in quantity. In management by objectives in this operation, it is important to relate to the values and norms because the objectives are based on these.

  • 54.
    Andersson, Lena
    et al.
    University of Skövde, School of Technology and Society.
    Helmersson, Camilla
    University of Skövde, School of Technology and Society.
    Klagomål: Med inriktning på vad konsumenterna anser om klagomålshantering2010Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Vi har valt att studera klagomålshantering ur kundens synvinkel eftersom det är kundens åsikter om detta som spelar roll för butiken. Kunderna måste vilja återkomma till butiken för att den ska kunna bli lönsam. Problemet som vi ställde för den här uppsatsen handlade om hur klagomålshantering kan hjälpa en butik till att behålla sina kunder och vårda sina kundrelationer samt vad som påverkar ifall en kund väljer att framföra sitt klagomål eller inte och vilken respons de önskar sig från butiken? Syftet med denna uppsats är att beskriva hur konsumenterna uppfattar klagomålshantering och vilken roll klagomålshantering kan spela för butiken. Teorier som användes i denna uppsats berör marknadsföring, kundtillfredsställelse, personlig försäljning, värdskap, klagomål samt word of mouth. Alla dessa delar spelar stor roll när det handlar om just butikens klagomålshantering. Klagomål är något som en butik inte kan undvika eftersom det alltid finns situationer som kunder kommer att vara mindre nöjda med. Därför har vi i den här uppsatsen lagt fokus på att utreda vad kunderna anser om klagomålshantering, hur de vill att butiken ska hantera deras klagomål och hur de vill bli bemötta. Detta kommer butikerna i sin tur ha användning av eftersom deras mål är att skapa nöjda kunder. Uppsatsen bygger på kundintervjuer med 13 slumpmässigt utvalda kunder som har fått berätta om sina erfarenheter av klagomålshantering. Alla hade varit missnöjda med något, men alla hade inte valt att framföra detta till butikerna. Vi utredde därför vad det var som påverkade en kund till att framföra sitt klagomål samtidigt som vi utredde vilken betydelse klagomålshantering kan ha för butiken. En viktig slutsats som vi kom fram till är att klagomålshantering har en väldigt stor betydelse för butikerna för att de ska kunna behålla sina kunder. Det är viktigt att det skapas rutiner för hur personalen ska bemöta kunden när hon framför ett klagomål för att inte förvärra situationen.

  • 55.
    Andersson, Lise
    University of Skövde, School of Technology and Society.
    Exponering i butiken - Hur kan butiker i klädesbranschen använda ytor, designfaktorer och exponeringstekniker för att uppmärksamma kunderna på deras sortiment?2012Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    To stand out on the market and from the competitors it’s important to know how to work effective by presenting and alert the customer on the range. When working with exposure it’s good to think about how the store in a good way can use the range, area, design factors and exposure techniques. The range can sell itself if the store has a visually attractive merchandising.

    The report is intended to determine how exposure in store can make costumers aware of the range when working with the area, design factors and exposure techniques. The study is a qualitative study with an individual interview and two observations. The interview is with a visual merchandiser and the observations are with a large store and a small store. All units belong to the clothing industry. It has also been 15 interviews with costumers about what they noticed in the visual merchandiser’s store. The visual merchandiser work in a chain business and the observed stores belong to both a chain business and a single store. This is to get useful knowledge and deeper understanding of the practical work of a decorator and see how the two stores of various sizes work in the visible environment and to see what the costumers get aware of.

    The results show that exposure is something all the stores work with effective and it’s hard to see only one right way. The most similarity was between the two chains, which clearly showed a red thread of the visual and "silent" communication. Similarities of all the stores were that they had white and black as base colors, used special exposure, they had a podium and used a shopwindow. The results of interviews with consumers revealed that many consumers have already decided to visit the store before they are outside the store. The shopwindow was an area that all but one noticed, but it was only a third part that said that it was the determining factor to the visit. Many noticed the podium first at the entrance which is one of the a-sites. The inspiration and possible purchases were from different eye-catcher in the store, that different from other interior elements. The signs that the costumers noticed was mainly those who are perceptually attractive, there was no one who had communicated with the staff beyond any purchase at pay desk.

  • 56.
    Andersson, Madelene
    et al.
    University of Skövde, School of Technology and Society.
    Kristensson, Katarina
    University of Skövde, School of Technology and Society.
    Livsstilsbutiker: Väljer butiker att kalla sig för livsstilsbutiker för att de har en helhet i utbudet som representerar ett livsstilskoncept som konsumenter identifierar sig med, eller är det snarare ett sätt att skapa ett intresse hos konsumenterna och särskilja butiken på marknaden?2007Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    De senaste årtiondena har den privata konsumtionen per capita ökat påtagligt och konsumenters köpbeslut har alltmer kommit att handla om emotionella köpkriterier och shopping har kommit att bli mer än bara ett produktval. Användandet av livsstilar som bas för segmentering har blivit ett populärt inslag i dagens marknadsföring. Med detta menas att butiker segmenterar sin marknad efter konsumentens intressen, erfarenheter och uppfattningar, för att nå konsumenten så bra som möjligt samt få konkurrensfördelar mot konkurrenterna. Uppsatsens undersökning bygger på att vi har besökt butiker som utger sig för att vara livsstilsbutiker. Vi intervjuade representanter för butikerna för att få deras syn på livsstilskoncept. Syfte med detta är att få reda på om butiker väljer att kalla sig för livsstilsbutiker för att de har ett koncept som bildar en livsstil som konsumenten identifierar sig med, eller om det snarare är ett sätt att skapa ett intresse och särskilja butiken på marknaden? Mot bakgrund av detta har vi genomfört en undersökning bland kunder som besöker livsstilsbutiker. Uppsatsens syfte är att se till livsstil som differentierings- och segmenteringsstrategi, för att se hur kundströmmar svarar upp och identifierar sig med konceptet. Vårt arbete utgår ifrån en mix av en kvalitativ och kvantitativ undersökningsmetod. Vi kan konstatera att det är en fördel att använda sig av båda två, eftersom det säkrar upp för och täcker upp så att vi fick med oss alla bitar. De centrala slutsatserna för uppsatsen är att livsstilsbutiker differentierar sig från traditionella butiker genom att sälja in en helhet, ett koncept. Dessa koncept kan skilja sig åt i olika avseende eller vara likartade. öjligheter som skapas utifrån detta sätt att särskilja sig är att butiken får en säregen position på marknaden som är svår för andra att kopiera. Samt att livsstilskonceptet är gångbart som differentieringsstrategi men ineffektiv för butiksägare som segmenteringsfokus. Detta eftersom livsstilsbutiker verkligen kan särskilja sig från konkurrenter och erbjuda fördelar och mervärden till konsumenterna som konkurrenterna inte har. Vi kan även konstatera att livsstilsbutiker är på väg in på marknaden och att det är ett koncept som är här för att stanna, samt ett bra sätt för butiker att verkligen kunna särskilja sig på marknaden. Den viktigaste fördelen med livsstilsbutikerna är att konsumenterna ser butiken som annorlunda men det är en stor nackdel att konsumenterna inte köper konceptet. De har ännu inte riktigt tagit till sig konceptet utan ser alltså livsstilsbutiker mer som annorlunda butiker i dagsläget. Resultaten från studien pekar på att livsstilsbutiker ger stora möjligheter, men det är fortfarande relativt nytt för konsumenterna. Undersökningen visar att det snarare handlar om en stark differentiering än om livsstil i de butiker vi har besökt.

  • 57.
    Andersson, Marcus
    et al.
    University of Skövde, School of Technology and Society.
    Grimm, Henrik
    University of Skövde, School of Technology and Society.
    Persson, Anna
    University of Skövde, School of Technology and Society.
    Ng, Amos
    University of Skövde, School of Technology and Society.
    A web-based simulation optimization system for industrial scheduling2007In: Proceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come, IEEE Press, 2007, p. 1844-1852Conference paper (Refereed)
    Abstract [en]

    Many real-world production systems are complex in nature and it is a real challenge to find an efficient scheduling method that satisfies the production requirements as well as utilizes the resources efficiently. Tools like discrete event simulation (DES) are very useful for modeling these systems and can be used to test and compare different schedules before dispatching the best schedules to the targeted systems. DES alone, however, cannot be used to find the "optimal" schedule. Simulation-based optimization (SO) can be used to search for optimal schedules efficiently without too much user intervention. Observing that long computing time may prohibit the interest in using SO for industrial scheduling, various techniques to speed up the SO process have to be explored. This paper presents a case study that shows the use of a Web-based parallel and distributed SO platform to support the operations scheduling of a machining line in an automotive factory.

  • 58.
    Andersson, Marcus
    et al.
    University of Skövde, School of Technology and Society. University of Skövde, The Virtual Systems Research Centre.
    Ng, Amos
    University of Skövde, School of Technology and Society. University of Skövde, The Virtual Systems Research Centre.
    Grimm, Henrik
    University of Skövde, School of Technology and Society. University of Skövde, The Virtual Systems Research Centre.
    Simulation Optimization for Industrial Scheduling Using Hybrid Genetic Representation2008In: Proceedings of the 2008 Winter Simulation Conference / [ed] S. J. Mason, R. R. Hill, L. Mönch, O. Rose, T. Jefferson, J. W. Fowler, IEEE conference proceedings, 2008, p. 2004-2011Conference paper (Refereed)
    Abstract [en]

    Simulation modeling has the capability to represent complex real-world systems in details and therefore it is suitable to develop simulation models for generating detailed operation plans to control the shop floor. In the literature, there are two major approaches for tackling the simulation-based scheduling problems, namely dispatching rules and using meta-heuristic search algorithms. The purpose of this paper is to illustrate that there are advantages when these two approaches are combined. More precisely, this paper introduces a novel hybrid genetic representation as a combination of both a partially completed schedule (direct) and the optimal dispatching rules (indirect), for setting the schedules for some critical stages (e.g. bottlenecks) and other non-critical stages respectively. When applied to an industrial case study, this hybrid method has been found to outperform the two common approaches, in terms of finding reasonably good solutions within a shorter time period for most of the complex scheduling scenarios.

  • 59.
    Andersson, Marcus
    et al.
    University of Skövde, School of Technology and Society.
    Persson, Anna
    University of Skövde, School of Technology and Society.
    Grimm, Henrik
    University of Skövde, School of Technology and Society.
    Ng, Amos
    University of Skövde, School of Technology and Society.
    Simulation-based Scheduling using a Genetic Algorithm with Consideration to Robustness: A Real-world Case Study2007In: Proceedings of the 17th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2007), 2007, p. 957-964Conference paper (Refereed)
  • 60.
    Andersson, Maria
    et al.
    University of Skövde, School of Technology and Society.
    Karlsson, Marie
    University of Skövde, School of Technology and Society.
    Konflikthantering2011Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Det finns ett tydligt samband mellan konflikter och sjukskrivningar i organisationer. Det är oundvikligt med konflikter i organisationer dock upplevs de av flera som något jobbigt. Det är inte konflikter i sig som är det huvudsakliga problemet utan hur konflikten hanteras. Det ärdärför viktigt för chefer att ha kunskap i konflikthantering. Genom denna undersökning vill vita reda på hur butikschefer inom detaljhandeln arbetar med konflikter och konflikthantering medarbetare emellan. Ordet konflikt betyder oenighet och ses ofta som ett problem i organisationen. Människor har fyra olika basbehov som kommer leda till en konflikt ifall de kränks. De som arbetar med konflikhantering har kommit fram till att alla konflikter har en process som ser i stort sett likadan ut oavsett var den uppstår. Grunden för allt samspel mellan människor är kommunikation och innebär att man delar med sig av tankar, avsikter, känslor och värderingar. För att kunna lösa en konflikt måste den först tydliggöras, därefter analyseras och komma fram till vad den beror på för att sedan bearbetas. Hur chefen tar sig an detta beror på hur denne kombinerar egenintresse respektive samarbetsintresse. För att genomföra undersökningen valdes en kvalitativ undersökningsmetod som bestod av öppna individuella intervjuer med tre butikschefer. Intervjuerna genomfördes i tre olika butiker med olika storlekar samt olika företagsformer. Butikschefens erfarenhet är det mest avgörande för hur konflikthanteringen kommer att se ut, utbildning inom området är till synes betydelselös i konfliktsammanhang. Det kan vara svårt att följa en teoretisk modell då alla konflikter ser olika ut. Det mest avgörande för en konstruktiv konflikthantering är att uppmärksamma konflikten i tid samt att ha en god kommunikation vilket inte kan påpekas nog med gånger. Det finns olika konflikthanteringsstilar som beroende på hur man kombinerar samarbetsintresse och egenintresse väljs i konfliktsituationer. Det mest funktionella skulle kunna vara att kombinerade olika stilarna och anpassa stilen efter hur situationen ser ut. Det är av stor vikt att lösa konflikter så snabbt som möjligt i butiksmiljö för att undvika att kunder påverkas avkonflikten.

  • 61.
    Andersson, Marie
    et al.
    University of Skövde, School of Technology and Society.
    Fredricsson, Sandra
    University of Skövde, School of Technology and Society.
    Effektivitetsmätning: En studie kring privata företags inre effektivitet2007Independent thesis Basic level (degree of Bachelor), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Effektivitetsmätning är ett ständigt aktuellt ämne som intresserar många företag. Historiskt sett har denna mätning begränsats till ekonomiska aspekter, men i dagens samhälle räcker inte det. För att hänga med i den allt hårdare konkurrensen mellan företagen måste effektivitetsmätningen täcka upp organisationens samtliga aktiviteter. Utifrån teorier om effektivitet, mål och mått har det därför undersökts hur privata företag arbetar med den inre effektivitetsmätningen, samt hur detta kan appliceras på tjänste- och systemutvecklingsföretaget Aptic AB.

    Denna kvalitativa studie baseras på sju intervjuer genomförda på olika företag som alla har använt sig av effektivitetsmätningar i flera år. För att få en överblick av Aptic AB:s behov av liknande effektivitetsmätningar intervjuades även två personer från denna organisation. Intervjuerna var halvstrukturerade med öppna frågor för att respondenterna skulle ha möjlighet att ta upp det som de själva tyckte var viktigt.

    Empirin visar att effektivitet kan mätas genom att sätta upp mål inom områden som ekonomi, kvalitet, leveranssäkerhet, medarbetare, säkerhet, miljö och förbättringar, för att sedan utföra mätningar som visar hur verksamheten ligger till i förhållande till det. Eftersom samtliga företag ansåg att effektivitetsmätning är en viktig del i organisationens överlevnad på längre sikt, så rekommenderas även Aptic AB att påbörja detta arbete.

  • 62.
    Andersson, Martin
    University of Skövde, School of Technology and Society.
    Industrial scheduling with evolutionary algorithms using a hybrid representation2011Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    Scheduling problems have been studied extensively in the literature but because they are so hard to solve, especially real-world problems, it is still interesting to find ways of solving them more efficiently. This thesis aims to efficiently solve a real-world scheduling problem by using a hybrid representation together with an optimisation algorithm. The aim of the hybrid representation is to allow the optimisation to focus on the parts of the scheduling problem where it can make the most improvement. The new approach used in this thesis to accomplish this goal, is the combination of simulation-based optimisation using genetic algorithms and dispatching rules. By using this approach, it is possible to investigate the effect of putting specified job sequences in certain machines and using dispatching rules in the other. The hypothesis is that the optimisation can use dispatching rules on non-bottleneck machines that have little impact on the overall performance of the line and some specified job sequences on bottleneck machines that are hard to be scheduled efficiently with dispatching rules. This would allow the optimisation to focus on the bottleneck machines and that would produce a more efficient search. The results from the case study shows it is a viable approach exceeding or equalling existing techniques. The hypothesis that the optimisation can focus its efforts is supported by a bottleneck analysis which corresponds with the experimental results from optimisations.

  • 63.
    Andersson, Niklas
    et al.
    University of Skövde, School of Technology and Society.
    Dahl, Johan
    University of Skövde, School of Technology and Society.
    Går det ändra ett beteende?: påverkan och medvetenhet om återvinningoch välgörenhet2010Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Vi har kommit fram till att de flesta människor är miljömedvetna och intresserade av att återvinna pantenheter och hjälpa till med välgörenhet, men för att maximera deras goda gärningar krävs att de har full insyn i vart de insamlade pengarna tar vägen samt att de vill ha möjlighet att välja till vilket ändamål pengarna ska skänkas. Vi har genom en enkät på 19 frågor sammanställt våra respondenters svar och härlett dessa svar till undersökta teorier. Undersökningen har gjorts med hjälp av en kvantitativ enkätundersökning med målet att se deras syn på återvinning, miljö och välgörenhet. Vi ville även se om och vilka faktorer som kan påverka människor för ökad medvetenhet och intresse att göra en god gärning. Till undersökningen valde vi att titta närmare på olika teorier inom Socialt beteende, Påverkanstaktik, Miljö, Återvinning och Välgörenhet. Denna undersökning kan ligga till grund för vidare undersökningar inom områdena Återvinning, Miljö och Påverkan. Undersökningen skulle kunna användas för att se ett intresse för etablering av verksamhet som omhändertar pantenheter. Undersökningen skulle även kunna användas för att i större utsträckning mäta människors beteende inom dessa områden. Undersökningen kan även användas till informationssyfte för att väcka tankar och öka förståelse för hur mycket en återlämning gör för miljö och välfärd.

  • 64.
    Andersson, Rickard
    et al.
    University of Skövde, School of Technology and Society.
    Stadin, Jonna
    University of Skövde, School of Technology and Society.
    Hållbarhetsredovisning i Kommunal Verksamhet: En kvalitativ studie av fem kommuner i Skaraborg2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In today's society it has become increasingly important for organizations to take into account non-financial values. Sustainability reporting involves reporting the economic, social and environmental aspects of an organization's operations. The trend has been towards an all the more scrutinizing society with an increasing demand for transparency and translucency. A greater focus on environmental issues has also contributed to sustainability’s increasing importance as a topic. In this aspect, sustainability reporting becomes a mean for an organization's survival. Much attention has been paid to companies in the private sector; however, less attention has been directed towards the public sector. Local government activities have a strong impact on the environment in regard to its usage of resources, energy and raw materials. In addition, most municipalities are actively working with environmental issues and as a result, some form of sustainability reporting would be a logical step. However, sustainability reporting requires both resources and knowledge, which can be a limiting factor for municipalities’ sustainability operations. At the same time, the public sector is expected to be some form of guiding force when it comes to sustainability and environmental issues.

    The purpose of this study is to create a deeper understanding of sustainability in the local government sector and to outline to which stakeholders local government sustainability reporting is aimed and why. To meet this purpose, qualitative interviews were conducted with people responsible in the field of sustainability in various municipalities in Skaraborg. The collected empirical data were then analyzed based on a combination of institutional theory, legitimacy theory and stakeholder theory.

    The study shows that there are various institutional pressures, created by society affecting the implementation of sustainability reporting in local government and that these pressures differ between stakeholders. The study also explains how local authorities respond to these pressures by trying to legitimize their business. The study's results, however, show that the municipal sustainability reporting also aims to engage and motivate the municipality's citizens to contribute to a sustainable development.

  • 65.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Discourse and culture as identity resources and resistances: Professional workers becoming managers2006In: Organizational Discourse: Identity, Ideology and Idiosyncrasy: the proceedings of the 7th biennial conference, held at the Vrije Universiteit, Amsterdam, on 26th to 28th July 2006 / [ed] Armin Beverungen, Cliff Oswick, Ida Sabelis, 2006Conference paper (Refereed)
  • 66.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    From worker identity to co-worker identity - Possibilities and challenges in a post-bureaucratic era2007Conference paper (Refereed)
  • 67.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Förtroende för sig själv: En studie av chefers självförtroende2006In: Värdet av förtroende, Lund: Studentlitteratur, 2006, 1, p. 287-309Chapter in book (Other academic)
  • 68.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Förutsättningar för förbättringsarbete i vården2013In: Att utveckla vården: Erfarenheter av kvalitet, verksamhetsutveckling och förbättringsarbete / [ed] Nomie Eriksson, Kajsa-Mia Holgers, Tomas Müllern, Lund: Studentlitteratur, 2013, 1, p. 121-142Chapter in book (Refereed)
  • 69.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Identity work and identity regulation in managers' personal development training2008Report (Refereed)
  • 70.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Introspective Management Training: Personal or organizational development?2004In: 2nd International Conference on Computer Information Systems and Industrial Management Applications, 2004, p. 187-196Conference paper (Other academic)
  • 71.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Managers' Identity Work - Struggle, talk and practice2006Conference paper (Refereed)
  • 72.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Managers' identity work: experiences from introspective management training2005Doctoral thesis, monograph (Other scientific)
    Abstract [en]

    The study takes its point of departure in the complex relation between “being yourself” and being manager, i.e. the struggle between what one ought to do as a representative of an organizations and what one want to do as a person. Introspective management training constitutes one extreme of focusing on the person in this matter, i.e. managers should develop their own unique leadership style upon “who they are”. The influences on managers from this type of management training are not self-evident considering the complex relation mentioned in the beginning. The study therefore aims at describing how introspective management training influences practicing managers. To reach that aim six managers representing three different organizations were followed during and after their participation in an eight month long introspective management training. For the managers in the study, the introspective training was mainly an arena for identity work. Identity work meant dealing with conflicting identities, elaborating and developing identities, roles and role transitions, and struggling to fit into different discourses, rather than finding the “true self”. The identity process is complex and is influenced both by direct interaction with others “here-and-now” and by the “generalized other”, which goes beyond “here-and-now”. Identity work and role transitions are important parts of management considering the relational aspect of both identity and role. The introspective management training seems to have a potential on the personal level for the managers, but the organizational gain is more doubtful. There is a need of reciprocity during the process to enable an organizational enhancement together with the manager’s personal

  • 73.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Normative identity processes in managers' personal development training2012In: Personnel review, ISSN 0048-3486, E-ISSN 1758-6933, Vol. 41, no 5, p. 572-589Article in journal (Refereed)
    Abstract [en]

    Purpose – The article aims to analyze how personal development training influences managers’ identity processes.

    Design/methodology/approach – The article, taking an interpretive-critical approach, is based on a qualitative, longitudinal study of five participants (managers) in a personal development training program. During the two years of research, 62 interviews (with the managers and related personnel) were conducted and 13 observations were made.

    Findings – Personal development training provokes identity regulation by prescribing a normative identity process that claims managers should engage in a process of reflection in order to gain self-awareness. Such training constitutes a local management discourse that may influence different levels of identity work and identity regulation processes depending on the participants’ expectations, their organizations and professional situations, their level of insecurity, as well as their previous experience with management discourse.

    Practical implications – Since management training influences participants’ identity processes, program organizers, purchasers and participants should be wary of the expectation that management training will deliver content as “a package” of managerial skills.

    Originality/value – The study challenges the traditional view of management training as a provider of skills and solutions for managers by focusing instead on its influence on managers’ processes of identity work and identity regulation. Management training in general is claimed to regulate identities and direct identity work by providing inspirational identities. However, this study finds that personal development training regulates identities by prescribing the identity process in itself.

  • 74.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Personal growth and sensitivity training as fashions in management and management research2008In: International Studies of Management and Organization, ISSN 0020-8825, E-ISSN 1558-0911, Vol. 38, no 2, p. 71-96Article in journal (Refereed)
    Abstract [en]

    Purpose – to compare the introduction of, and associated contemporary research into, two management fashions. Design/methodology/approach – names the two fashions as “personal growth” and “sensitivity training”, states that sensitivity training was popular in the 1960s-1970s, and that personal growth, incorporating aspects of sensitivity training, was widely used in 1990s-2000s, focuses on the relationship between management fashions and management research fashions, suggests that fashions follow wave patterns, and discusses the role of consultants in the development, diffusion and translation of a fashion. Draws on the author’s own doctoral thesis to illustrate how individuals can be influenced by a fashion, identifies similarities between sensitivity training and personal development, sees the former as a first-wave fashion and the latter as a second-wave, and profiles the techniques, methods and goals of the two fashions, pinpointing self-knowledge, and the belief that in order to understand others one must understand one’s self, as key concepts in both fashions. Analyses two doctoral theses, the first published in 1979 studying sensitivity training, the second published by the author in 2005 studying personal development, reports the author’s interviews with the first paper’s author, likens managers’ identity work in managing to researchers’ identity work in a dissertation, and concludes that both managers and researchers surf on the same or parallel, fashion waves. Originality/value – highlights the cyclic pattern of fashions, and shows how both researchers and practitioners are subject to fashions

  • 75.
    Andersson, Thomas
    University of Skövde, School of Technology and Society. Gothenburg Research Institute, School of Technology and Society, Gothenburg, Sweden.
    Struggles of managerial being and becoming: Experiences from managers' personal development training2010In: Journal of Management Development, ISSN 0262-1711, E-ISSN 1758-7492, Vol. 29, no 2, p. 167-176Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate the struggles of managerial identity in relation to the process of becoming/being a manager, and the personal conflicts involved within this process.

    Design/methodology/approach – In a qualitative, longitudinal project, five managers were studied for two years using interviews and observations. This was undertaken before, during, and after their participation in personal development training. In total, 62 interviews and eight half-day observations were conducted.

    Findings – The study puts emphasis on the role of management training in providing templates for “how to be a manager”, but it also illustrates the double-edged and complex role played by context in managerial being and becoming. On the one hand context shapes managerial identity; on the other hand, context might operate to dilute the identity an individual manager wishes to assume.

    Research limitations/implications – The study focuses on only five managers in two organizations. This small sample limits the generalisabilty of the research.

    Practical implications – Management training tends to be based on the idea that management concerns the acquisition of competencies, techniques and personal awareness, while managerial practice is more fluid and contextually based. There is a challenge for organizers of all types of management training to bridge the gap between a fixed idea of what it is to be a manager and how management is actually practised.

    Originality/value  – The longitudinal and in-depth qualitative approach facilitates an important contribution to understanding issues in developing a managerial identity.

  • 76.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    Styrningens villkor i en professionell organisation2004In: Proceedings of the Workshop IX i Ekonomi- och verksamhetsstyrning,, 2004Conference paper (Other academic)
  • 77.
    Andersson, Thomas
    University of Skövde, School of Technology and Society.
    When the dancing partner does not want to follow any more – Experiences from managers’ personal development training2007Conference paper (Refereed)
  • 78.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Cäker, Mikael
    University of Skövde, School of Technology and Society.
    Wickelgren, Mikael
    University of Skövde, School of Technology and Society.
    Belöningssystem i svenskt arbetsliv – Möte eller krock mellan svenska och amerikanska ledningspraktiker2012Conference paper (Refereed)
  • 79.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Eriksson, Nomie
    University of Skövde, School of Technology and Society.
    Ujvari, Sandor
    University of Skövde, School of Technology and Society.
    Easier to trust managers than management?: The case of improvement work in healthcare2011Conference paper (Refereed)
    Abstract [en]

    Previously, improvement work in healthcare has mainly been medically related and driven by medical research, but NPM implies that management-initiated improvement work targeting organizing, productivity, efficiency, work flow etc. has become more and more common. Management-initiated improvement work has a high failure rate, and in general it seems difficult to motivate co-workers to actively participate. In all processes of organizational change, trust in the initiator of a change project is an important prerequisite to enable change take place. In this article, our purpose is to investigate how trust in management influences management-initiated improvement work. In a qualitative study we investigate improvement work at three Swedish hospitals. Our theoretical framework is based on a view of management as being both the people who manage and the system of management. This distinction is important since we can trust people and we can have confidence in a system, but these processes are different. Consequently, it is possible to trust individual managers, but as long as we do not trust management as a system, management-initiated improvement work will face considerable problems.  To analyze trust we use a model that identifies three important antecedents for one person (the trustor) to consider another person (the trustee) as trustworthy: ability, benevolence and integrity. Using social system theory, we extend this model to on the one hand describe trust in specific persons (specific managers), and on the other hand describe confidence in a system (management in general, which the system-specific managers are parts of). The results indicate that there in general is a lack of trust between healthcare personnel and healthcare management.

     

    We were able to find certain managers who were found trustworthy by the personnel, but despite these trust-relations the personnel did still not have confidence in management as a system. To the contrary, these managers were perceived as exceptions, and did not change the perception of management in general. The consequences for management-initiated improvement work were that most personnel at best were ignorant to it, and at worst resisted it openly. However, there were examples when trusted enthusiastic managers succeeded in initiating improvement work, but then the continuation and success was directly connected to this person, and if s/he left, the improvement work stopped. Furthermore, some work groups seemed to very clearly separate “real” improvement work, which they initiated themselves, from “phony” improvement work initiated by management, which only stole time from more important tasks.

  • 80.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Eriksson, Nomie
    University of Skövde, School of Technology and Society.
    Ujvari, Sandor
    University of Skövde, School of Technology and Society.
    Industriellt baserade modeller för kvalitetsutveckling2013In: Att utveckla vården: Erfarenheter av kvalitet, verksamhetsutveckling och förbättringsarbete / [ed] Nomie Eriksson, Kajsa-Mia Holgers, Tomas Müllern, Lund: Studentlitteratur, 2013, 1, p. 73-84Chapter in book (Refereed)
  • 81.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Eriksson, Nomie
    University of Skövde, School of Technology and Society.
    Ujvari, Sandor
    University of Skövde, School of Technology and Society.
    Organisering av förbättringsarbete inom vården med inspiration från industrin2011Conference paper (Refereed)
    Abstract [sv]

    I denna artikel fokuserar vi på användandet av industriellt baserade produktionssynsätt (IBP) inom vården i avsikt att arbeta systematiskt med förbättringsarbete. Tidigare forskning har visat att det är svårt att få nya arbetsmetoder att få genomslag i den dagliga praktiken. I denna artikel fokuserar vi på om det går att se indirekta effekter såsom hur förbättringsarbetet organiseras beroende på vilka IBP olika sjukhus väljer att arbeta med. Undersökning är genomförd genom fallstudier på tre sjukhus som har valt att arbeta med tre olika metoder: six sigma, processorientering och mikrosystem.

    Studien visar att de olika logikerna bakom de olika metoderna ger fundamentalt olika sätt att organisera förbättringsarbetet vid de tre sjukhusen. Six sigma-sjukhuset valde ett centraliserat förbättringsarbete i hög grad drivet av experter på förbättringsmetoder, processsjukhuset

    hade en expertavdelning som var mer av bollplank och utbildare för verksamhetens förbättringsarbete och mikrosystem-sjukhuset valde ett decentraliserat förbättringsarbete där förbättringsarbetet var både lokalt initierat och drivet.

  • 82.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Eriksson, Nomie
    University of Skövde, School of Technology and Society.
    Ujvari, Sandor
    University of Skövde, School of Technology and Society.
    System trust in healthcare: A prerequisite for improvement work?2011Conference paper (Refereed)
  • 83.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Eriksson, Nomie
    University of Skövde, School of Technology and Society.
    Ujvari, Sandor
    University of Skövde, School of Technology and Society.
    Trust in management-initiated improvement work2011Conference paper (Refereed)
  • 84.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Gadolin, Christian
    University of Skövde, School of Technology and Society.
    The Call for Leadership in Healthcare - What Is It We Are Calling for?2013Conference paper (Refereed)
  • 85.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Jönsson, Sten
    Gothenburg Research Institute (GRI), Göteborgs universitet.
    Floby-andan: Här finns inga märkvärdiga människor!2011In: Volvo i våra hjärtan - hur skall det gå?: En närdiskussion om "nationalklenoden" Volvo / [ed] Sten Jönsson & Mikael Wickelgren, Malmö: Liber, 2011, 1, p. 229-250Chapter in book (Refereed)
  • 86.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Kazemi, Ali
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Wickelgren, Mikael
    University of Skövde, School of Technology and Society.
    HRM practices in Swedish retailing2011Conference paper (Refereed)
  • 87.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Kazemi, Ali
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Wickelgren, Mikael
    University of Skövde, School of Technology and Society.
    Not the Inevitable Bleak House?: The Positive Experiences of Workers and Managers in Retail Employment in Sweden2011In: Retail Work / [ed] Irena Grugulis and Ödül Bozkurt, Basingstoke: Palgrave Macmillan, 2011, p. 253-276Chapter in book (Refereed)
  • 88.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Kazemi, Ali
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Wickelgren, Mikael
    University of Skövde, School of Technology and Society.
    Uppdrag butikschef: Att leda i butik2013 (ed. 1)Book (Refereed)
    Abstract [sv]

    Vad innebär det att arbeta med ledaruppdrag inom handeln och hur kan man nå framgång som butikschef? Detta är två centrala frågor i boken Uppdrag butikschef – att leda i butik som tar ett helhetsgrepp om följande centrala aspekter på butikschefsarbete: 

    • ledarskap och medarbetarskap 
    • motivation och kommunikation 
    • personalarbete och arbetsrätt 
    • kompetensutveckling och etik

    Boken är skriven av forskare inom företagsekonomi och socialpsykologi, verksamma vid Högskolan i Skövde, och den bygger delvis på ett aktuellt forskningsprojekt om ledarskap och medarbetarskap inom svensk handel.

  • 89.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    University of Skövde, School of Technology and Society.
    Constructing the patient as control strategy in psychiatry – Competing responsibilities and their consequences2007Conference paper (Refereed)
  • 90.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    Gothenburg Research Institute, Göteborg, Sweden.
    Does patient-centred care mean risk aversion and risk ignoring?: Unintended consequences of NPM reforms2012In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 25, no 4, p. 260-271Article in journal (Refereed)
    Abstract [en]

    Purpose – This article aims to describe and analyze the results of efforts to improve patient-centered care (PCC) in psychiatric healthcare.

    Design/methodology/approach – Using the methodology of a qualitative case study, the authors studied three Swedish child and adolescent psychiatric care (CAP) units in order to describe how patient-centered actions are performed. They conducted 62 interviews, made 11 half-day observations, and shadowed employees for two days.

    Findings – The article shows that the increased focus on accountability for unit performance and medical risks results in unintended consequences. The patient’s medical risk is transformed to a personal risk for the psychiatrist and the resource risk is transformed to a personal risk for the unit manager. Patients become risk objects for both psychiatrists and unit managers, which creates an alignment between them to try to send patients elsewhere. New public management (NPM) reforms may consequently lead to the institutionalization of unintended healthcare practices.

    Practical implications – The article shows that accountability pressure to reduce patient risk may create new risks for patients.

    Originality/value – The study uses theoretical concepts of risk tradeoffs (risk substitution and risk transformation), which were developed for the macro level, to explain the unintended consequences of NPM reforms at the micro level.

  • 91.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    Gothenburg Research Institute, Göteborg, Sweden.
    Multiprofessional Cooperation and Accountability Pressures: Consequences of a post-new public management concept in a new public management context2012In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 14, no 6, p. 835-855Article in journal (Refereed)
    Abstract [en]

    This article examines how multiprofessional healthcare teams, working as a post-New Public Management (post-NPM) reform, respond to accountability pressure resulting from the implementation of NPM reforms. The team members use three strategies to respond to this pressure: responsibility avoiding that results in conflict; responsibility ignoring that results in parallel work and responsibility sharing that results in cooperation. Depending on how the professionals respond to different contextual factors, the choice of strategies can either foster or inhibit cooperation in multiprofessional teams. Achieving holistic patient care is threatened when accountability pressure increases for teams that have not yet developed their internal routines of cooperation.

  • 92.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    University of Skövde, School of Technology and Society.
    Resource risk and medical risk – Co-workers’ strategies and attitudes to risk in psychiatry2007Conference paper (Refereed)
  • 93.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    Unintended consequences of accountability and customer focus in healthcare: New Public Management in action2011Conference paper (Refereed)
  • 94.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    Gothenburg Research Institute.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Ledarskap och medarbetarskap inom vård- och omsorgsarbete: En studie inom Barn- och ungdomspsykiatrin2011Report (Refereed)
  • 95.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Medarbetarskap, professioner och samarbeten internt och externt2012In: Studiematerial: Hållbart chefskap i hälso- och sjukvården med vinjetter om engagemang, stress, tidsanvändning, medarbetarskap och vårdpraktik / [ed] Dellve, L., Västra Götalandsregionen , 2012, p. 30-43Chapter in book (Refereed)
  • 96.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Liff, Roy
    GRI vid Handelshögskolan i Göteborg / Högskolan i Borås.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Multiprofessionella team – mellan ideal och verklighet2013In: Att utveckla vården: Erfarenheter av kvalitet, verksamhetsutveckling och förbättringsarbete / [ed] Nomie Eriksson, Kajsa-Mia Holgers, Tomas Müllern, Lund: Studentlitteratur, 2013, 1, p. 205-224Chapter in book (Refereed)
  • 97.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Analyzing concepts for work-life transformations – Making the case for co-workership2007Conference paper (Refereed)
  • 98.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Medledarskap: Ledarskap som kollektiv initiativförmåga2009In: Ledarskapsboken / [ed] Sten Jönsson, Lars Strannegård, Malmö: Liber, 2009, 1:1, p. 249-272Chapter in book (Other academic)
  • 99.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Skövde, School of Technology and Society.
    Organisatorisk resiliens hos ett underleverantörsföretag utan egna produkter2010In: Arbetsliv i förändring, Forum för arbetslivsforskning (FALF) , 2010, p. 19-31Conference paper (Refereed)
  • 100.
    Andersson, Thomas
    et al.
    University of Skövde, School of Technology and Society.
    Tengblad, Stefan
    University of Borås, Borås, Sweden.
    When complexity meets culture: new public management and the Swedish police2009In: Qualitative Research in Accounting & Management/Emerald, ISSN 1176-6093, E-ISSN 1758-7654, Vol. 6, no 1/2, p. 41-56Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to demonstrate how new public management (NPM) reform from the national level is implemented as practice in a local unit within the police sector in Sweden.Design/methodology/approach: A qualitative case-study approach is applied using semi-structured interviews, participant observations and analysis of documents.Findings: The paper illustrates different kinds of resistance at the organizational level. The dominant form of resistance was found to be cultural distancing. The paper demonstrates a tendency among police officers to deal with a changing and more complex work context by embracing a traditional work role.Research limitations/implications: The paper shows that reforms that add complexity may fail because of potential contradictions and the limited capacity and motivation of employees to deal with the complexity in the manner prescribed by NPM. Practical implications: The paper shows that the popular trend to adopt multi-dimensional forms of control (for instance the balanced-scorecard approach) may fail if there is a lack of consensus about what goals and measurement are important and/or there is a lack of dialogue about how the new goals should be implemented in practice.Originality/value: Research about NPM-reforms in the police sector is rare. The original contribution of this paper is to study NPM-reforms with a focus on the role of complexity in relation to resistance.

1234567 51 - 100 of 1463
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf