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  • 251.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Bruns, Guido
    Fågelås Bygg, Hjo, Sweden.
    Sustainable Knowledge Management and the Outsourcing of Core Competences—Does that Fit Together?: Initial Insights from a Literature Review2015In: Sustainable Operations Management: Advances in Strategy and Methodology / [ed] Andrea Chiarini, Springer, 2015, p. 15-35Chapter in book (Refereed)
    Abstract [en]

    The issue of sustainability has been frequently discussed in recent years. Knowledge and its management represent aspects that fit nicely with one of the underlying conditions of sustainability, i.e. durability. Indeed, proper knowledge management can help firms in coping with present and future business challenges. The outsourcing of secondary business functions has become popular with many firms. What is increasingly present is the outsourcing of knowledge competences that is the firms’ core competences. This trend means a challenge for both the firms’ knowledge management and their sustainability. Against this background, the purpose of this paper is to review extant research on the outsourcing of knowledge competences to establish our body of knowledge and to identify gaps justifying further research activities. The study is based on a systematic review of peer reviewed empirical articles on the outsourcing of knowledge competences. This proceeding proves evidence that there are a small number of papers addressing outsourcing and its consequences for knowledge management (KM) sustainability. The recommendations derived from the findings can assist researchers, managers and consultants to better understand the link between knowledge competence outsourcing and KM sustainability. This increased understanding can particularly be useful for managers as better decisions will be possible.

  • 252.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Sustainable organisations and knowledge process outsourcing: Conditions for success2015In: International Journal of Knowledge and Learning, ISSN 1741-1009, E-ISSN 1741-1017, Vol. 10, no 2, p. 110-123Article in journal (Refereed)
    Abstract [en]

    The outsourcing of knowledge processes has become a popularbusiness practice. This situation provides both new opportunities and threats forfirms’ and their development. In this context, it would be interesting to discussthe link between knowledge process outsourcing (KPO) and sustainableorganisations that pursue not only economic issues but also social andenvironmental ones. Against this background, the purpose of this paper is toreview extant research on KPO and bring it together with the concept ofsustainable organisations. To do so, the paper relied on a combination of recentreviews of scholarly papers on KPO. This proceeding enabled the identificationof three main conditions that need to be fulfilled in order to increase the successof the integration of the two terms. The conditions are governance, partnershipand organisation members. The recommendations derived from the findingscan assist researchers and other actors in better understanding the requirementsof KPO for sustainable organisations.

  • 253.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Evangelista, Pietro
    Research Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Exploring knowledge management practices in third-party logistics service providers2018In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 48, no 2, p. 162-177Article in journal (Refereed)
    Abstract [en]

    Purpose – The aim of this paper is to explore knowledge management (KM) practices implemented by third-party logistics service companies (3PLs) and the main barriers slowing down the adoption of such practices.

    Design/methodology/approach – The methodological approach used in this paper is based on a multiple case study analysis involving a set of 3PLs operating in Italy and Sweden.

    Findings – In spite of some adoption, our findings suggest that 3PLs are not sufficiently realizing the full potential of KM. Our evidence also indicates that there is a link between the type of 3PL company (in terms of the breadth and complexity of the services supplied) and the sophistication of KM tools adopted.

    Research limitations/implications – From a practical point of view, the findings may help the management of 3PL companies to take a more strategic approach to KM and thus its contribution to the firms´ overall goals. Additionally, it is critical to conduct a careful analysis of current and future KM needs to identify the most suitable KM solutions linked to the specific characteristics of the business in which 3PLs operate. From a research point of view, further research should focus on the validation of the link between the number and sophistication of KM tools used and the breadth of services supplied. Further research should also focus on exploring how KM can support 3PL companies in enhancing their performance.

    Originality/value – This study provides fresh insights into the adoption of KM practices in logistics service organizations. The findings advance the limited body of knowledge regarding this topic and contribute to the further development of the study of KM.

  • 254.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Evangelista, Pietro
    Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Logistics knowledge management: state of the art and future perspectives2018In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246, Vol. 16, no 4, p. 427-434Article in journal (Refereed)
    Abstract [en]

    This position paper is interested in determining the current state of research on knowledge management (KM) in logistics, By emphasising the important role of logistics at global level, the authors of the position paper present latest research that has addressed KM in logistics. This makes it possible to propose a number of promising future research avenues in order to foster more rigour research on KM in logistics, which is still underdeveloped.

  • 255.
    Durst, Susanne
    et al.
    Institute of Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein.
    Gueldenberg, Stefan
    Institute of Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein.
    What makes SMEs attractive to external successors?2010In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 40, no 2, p. 108-135Article in journal (Refereed)
    Abstract [en]

    Purpose: Taking company succession as an alternative means of embarking on an entrepreneurial activity, the aim of this study is to explore those intangible assets that are regarded as attractive from the viewpoints of external successors. Thereby, the focal point is on the preparation stage in which promising companies are identified and scrutinised. Design/methodology/approach: The strategy of research behind this paper is the application of a mixed methods approach that is divided into an internet-mediated questionnaire and a series of in depth interviews (given priority). Findings: The findings suggest that intangible assets have a notable influence on the intention of an external successor to take over a company. This would suggest that the traditional issues considered with regard to company succession, such as tax, legal and financial aspects, should be extended to include intangible aspects. The findings are summarized by proposing a framework for the role of intangibles in external succession, thereby highlighting critical intangibles as perceived by external successors. Research limitations/implications: This explorative study is by no means exhaustive; however it is regarded as a valuable fundament for further research activities associated with the role of intangible assets in terms of company succession, particularly external succession. Practical implications: The framework appears to be a valuable tool for understanding the importance of intangibles in external company succession in general and particularly their influence on external successors' business acquisition intentions. The findings are particularly considered as helpful for incumbent-owners who plan to sell off their companies. Originality/value: The study's findings can be viewed as a new perspective on company succession as it highlights the intangible assets that make a company attractive to external successors. Given the increasing number of small to medium-sized enterprises waiting to be transferred to new owners, these findings are highly important as they provide a more holistic view of the dynamics of company succession (and external succession in particular). © Emerald Group Publishing Limited.

  • 256.
    Durst, Susanne
    et al.
    University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Guldenberg, Stefan
    University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    The influence of intangible assets on external succession decisions in small and medium-sized enterprises2010In: International Journal of Entrepreneurial Venturing, ISSN 1742-5360, E-ISSN 1742-5379, Vol. 1, no 4, p. 367-381Article in journal (Refereed)
    Abstract [en]

    External company succession provides an alternative route into entrepreneurship. However, due to a strong focus on new ventures, this form of succession would appear to be less in the public eye. This article endeavours to contribute to changing this situation. In doing so, it explores the meaning of intangible assets in company succession from an external successor perspective. Despite the fact that intangibles are supposedly the key drivers of business performance, the connection between intangibles and external company succession in small and medium-sized enterprises (SMEs) has so far been neglected. Our research draws on a quantitative web survey of German trade associations and qualitative interviews with external SME successors. Our findings suggest that intangible assets have a notable influence on the decision of an external successor to take over a company. This research offers new insights into company succession, specifically with regard to the selection process for potential external successors.

  • 257.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein .
    Henschel, Thomas
    HTW-Berlin, Wirtschaftswissenschaften I, Berlin, Germany.
    Governance in small firms - A country comparison of current practices2014In: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 21, no 1, p. 16-32Article in journal (Refereed)
    Abstract [en]

    This study investigates the practice of governance in small firms and shows differences between these firms in the principality of Liechtenstein and Scotland. Thereby, the study's intention is to draw particular attention to the influence of corporate governance on the firm's ability to change. Thus a broader scope of corporate governance, which is normally discussed from a control perspective, is taken. Using data from semi-structured interviews with 20 managing directors of small firms, the findings showed that they see corporate governance more as a concept for managing the internal and external relationships with the various stakeholders than as a control concept. The study provides fresh insights into the practice of governance in small firms and offers the opportunity to expand our understanding of the topic in different parts of the world. Moreover, by taking a qualitative research approach, the study addresses recent calls concerning more methodological diversity. Copyright © 2014 Inderscience Enterprises Ltd.

  • 258.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacifico, Lima, Peru.
    Hinteregger, Christoph
    School of Management, University of Innsbruck, Innsbruck, Austria.
    Temel, Serdal
    Science and Technology Centre/Department of Innovation and Entrepreneurship, Ege University, Izmir, Turkey.
    Yesilay, R. Baris
    Aviation Higher Vocational, Ege Universitesi, Izmir, Turkey.
    Insights from the later stage of the new product development process: findings from Turkey2018In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 21, no 3, p. 456-477Article in journal (Refereed)
    Abstract [en]

    Purpose – The understanding of the later stage (i.e. the exploitation phase) in the new product development (NPD) process by companies from emerging markets is underdeveloped. The purpose of this paper is to address this lack and, by drawing upon a dataset from Turkish firms, explore how different factors affect the exploitation phase of the NPD process.

    Design/methodology/approach – Multiple hierarchical regression analyses were carried out on a sample of 671 Turkish firms operating in five industries (i.e. information and communication technologies, biomedical, machinery, chemical and plastic, and food and beverage) in the Izmir region (Turkey) to test the hypotheses.

    Findings–Results reveal major differences regarding human capital, leadership, marketing capabilities, and business and institutional networks in terms of the commercialization of newly developed products in domestic and international markets. Originality/value – By focusing on the exploitation stage, this paper extents the growing research efforts to study the NPD process of companies in emerging economies other than China by using primary data from Turkey.

  • 259.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Hinteregger, Christoph
    School of Managementm, University of Innsbruck, Austria.
    Zieba, Malgorzata
    Department of Management, Faculty of Management and Economics, Gdańsk University of Technology, Poland.
    The linkage between knowledge risk management and organizational performance2019In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 105, p. 1-10Article in journal (Refereed)
    Abstract [en]

    The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizationalperformance, with measures considered as “softer” measures of performance, i.e. innovativeness, responsiveness,sustainability, and agility. Data were collected using an online questionnaire sent to private and public orga-nizations located all over the world. The analysis and hypotheses testing were performed using structuralequation modeling. The results showed that KRM positively affects organizational success, sustainability,growth, innovativeness, and agility, however, KRM does not show any positive effect on the responsiveness oforganizations. The results can help managers and owners to a better understanding of the linkage between KRMand organizational performance. They could use the results to design their KRM practices accordingly. To theauthors' best knowledge, this paper is the first empirical study that has investigated the relationship betweenKRM and organizational performance with a broad organization sample.

  • 260.
    Durst, Susanne
    et al.
    University of Liechtenstein.
    Katzenschlager, Simon
    University of Liechtenstein.
    Strategic Aspects of Non-Family SMEs Succession2014In: Handbook of Research on Strategic Management in Small and Medium Enterprises / [ed] Kiril Todorov, David Smallbone, Hershey, PA: IGI Global, 2014, p. 282-304Chapter in book (Refereed)
    Abstract [en]

    While reviewing SME succession literature, an empirical dearth in internal non-family SMEs successionresearch was detected. This situation is somewhat surprising considering the demographic developmentsand the fact that in many countries (e.g. Belgium and the Netherlands) the majority of business transfersare actually non-family. In this chapter, internal non-family succession is explored in a smaller Austriancompany to shed light on how the firm is preparing for this type of succession. With regard to successionpreparation, insights into the aspects of successor selection, successor training, employee involvement inthe succession process, and performance measurement systems are provided. The findings this chapterreports may be useful for both academics and practitioners.

  • 261.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Leyer, Michael
    University of Rostock, Rostock, Germany.
    A framework for using social media channels in knowledge exchange with customers2015In: Proceedings of the LWA 2015 Workshops: KDML, FGWM, IR, and FGDBTrier, Germany, October 7-9, 2015 / [ed] Ralph Bergmann, Sebastian Görg & Gilbert Müller, 2015, p. 272-278Conference paper (Refereed)
    Abstract [en]

    Social media channels become more and more important for serviceproviders in contacting customers. Given the variety of offers it is important tounderstand the contribution of social media channels to knowledge exchangewith customers. We analyse the requirements of customer contact in service provisionand develop a framework how different social media channels can be usedfor knowledge exchange. In particular, we show from the perspective of serviceproviders how these organisations may apply different social media channels indifferent stages of service processes.

  • 262.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacifico, Lima, Peru.
    Lindvall, Birgitta
    Project Vision, Skövde.
    Bruns, Guido
    Building and Construction Company Located in the Lake Constance Region, Germany.
    Knowledge risk management in the public sector: insights into a Swedish municipality2018In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484Article in journal (Refereed)
    Abstract [en]

    Purpose

    This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.

    Design/methodology/approach

    A single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.

    Findings

    The findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.

    Research limitations/implications

    Data were collected from a single case study, to generalize the findings future research should study additional local governments.

    Practical implications

    A holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.

    Originality/value

    The study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

  • 263.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Mention, Anne-Laure
    Innovation Economics & Service Valuation, Head of Unit, INNOFinance Program Manager, Centre de Recherche Public Henri Tudor, Luxembourg – Kirchberg, Luxembourg.
    Poutanen, Petro
    Department of Communication, University of Helsinki, Helsinki, Finland.
    Service innovation and its impact: What do we know about?2015In: Investigaciones Europeas de Direccion y Economia de la Empresa, ISSN 1135-2523, Vol. 21, no 2, p. 65-72Article in journal (Refereed)
    Abstract [en]

    Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to the period covering 2006 to 2014, as previous research has been extensively covered by Adams, Bessant, and Phelps (2006) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on performance. Relying on several inclusion and exclusion criteria, thirteen empirical studies were retained and are discussed in this paper. Although this study does not claim to be exhaustive, it shows that knowledge on the relationship between service innovation and performance is limited and that this area of research deserves further scrutiny. We conclude with some avenues for further research, in view of stimulating more research in this promising yet emerging field.

  • 264.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Roth, SteffenESC Rennes School of Business, France.
    International Journal of Entrepreneurship and Small Business: Special Issue on: "Entrepreneurship: Made in German (Language)"2018Collection (editor) (Refereed)
    Abstract [en]

    German is hip again. German is not only the most widely spoken native language in the European Union, but there is also a global increase in persons interested in learning German as a foreign language. Moreover, the German language area has for decades now been a major growth engine of the global economy.

    Against this backdrop, the aim of this special issue is to get a better understanding of the stories, reasons and antecedents behind this successful development.

  • 265.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacίfico, Lima, Peru.
    Temel, Serdal
    Ege University, İzmir, Turkey.
    Open Innovation and Knowledge Management in SMEs: What Comes Next?2018In: Open Innovation and Knowledge Management in Small and Medium Enterprises / [ed] Susanne Durst, Serdal Temel, Helio Aisenberg Ferenhof, Singapore: World Scientific, 2018, p. 207-217Chapter in book (Refereed)
    Abstract [en]

    The aim behind this final chapter is to propose and discuss a number of topics that could build the basis for future research regarding the interplay between knowledge management (KM) and open innovation (OI) in SMEs.

  • 266.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacίfico, Lima, Peru.
    Temel, Serdal
    Ege University, İzmir, Turkey.
    Aisenberg Ferenhof, Helio
    Universidade Federal de Santa Catarina, Campus Reitor, João David Ferreira Lima, Florianópolio, Brazil.
    Introduction2018In: Open Innovation and Knowledge Management in Small and Medium Enterprises / [ed] Susanne Durst, Serdal Temel, Helio Aisenberg Ferenhof, Singapore: World Scientific, 2018, p. 1-4Chapter in book (Refereed)
  • 267.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, SerdalEge University, Turkey.Aisenberg Ferenhof, HelioFederal University of Santa Catarina, Brazil.
    Open Innovation and Knowledge Management in Small and Medium Enterprises2018Collection (editor) (Refereed)
    Abstract [en]

    The book studies the interplay between open innovation and knowledge management issues in small and medium-sized enterprises (SMEs). With the proliferation of the open innovation paradigm and against the backdrop of increasing external knowledge transfer activities, knowledge management is more important than ever for innovation and firm performance of any type of organization. In fact, knowledge management is no longer a pure intra-organizational activity but constitutes a vital interface function between the organization and its external partners/stakeholders.

    Throughout the book, readers will obtain both a broad overview of the two main concepts namely open innovation and knowledge management and its interplay. In addition, research will be presented which will help the readers to develop and/or expand their understanding of the phenomenon. This broad approach can also support in broadening the mindset regarding the topic under investigation and its application. Thereby, this book will primarily focus on SMEs and their approach with respect to the interplay in question.

    In order to achieve the above-mentioned aim, the book consists of ten chapters that are assigned to three parts. Part 1 introduces to the main concepts, namely, SMEs, Open Innovation, Knowledge Management, and the interplay between open innovation and knowledge management in SMEs. This is followed by Part 2, which provides empirical research insights into the phenomenon of interest. The book concludes with Part 3 which addresses promising future avenues regarding the study of open innovation and knowledge management in SMEs. All the chapters are written by leading international researchers in the respective fields, which makes the book a unique piece of work.

  • 268.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, Serdal
    Ege University Department of Innovation and Entrepreneurship, Ege University Science and Technology Center, Izmir, Turkey.
    Hinteregger, Christoph
    University of Innsbruck, Innsbruck, Austria.
    Yesilay, Rustem Baris
    Ege University Aviation Higher Vocational School, Sarnic, Gaziemir, Izmir, Turkey.
    New Product Introduction in Turkish Firms: Insights Across Sectors2017In: International Journal of Innovation and Technology Management (IJITM), ISSN 0219-8770, Vol. 4, no 3, article id 1750011Article in journal (Refereed)
    Abstract [en]

    Continued new product introduction (NPI) concerns all companies regardless if they are from advanced economies or emerging ones. Our understanding of NPI in emerging economies is still in the development phase. There is also a lack of studies of variations across sectors relating to determinants of NPI in particular. This study addresses these lacks and, drawing upon a dataset from Turkish companies, it explores whether there are di®erences regarding infuential factors on the introduction of new products or services across sectors. Results reveal major differences with regard to human capital, social capital, and leadership capital.

  • 269.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, Serdal
    Yesilay, R. Baris
    Introduction of new products - Insights from Turkish companies2015In: Culture, Innovation and Entrepreneurship: connecting the knowledge dots / [ed] J. C. Spender, G. Schiuma & A. Vito, Matera: Institute of Knowledge Asset Management (IKAM) , 2015, p. 197-Conference paper (Refereed)
  • 270.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Do you know your knowledge at risk?2013In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 17, no 3, p. 28-39Article in journal (Refereed)
    Abstract [en]

    Purpose: This paper seeks to propose and discuss a knowledge management tool which has been designed to enable small to medium-sized enterprises (SMEs) to obtain information about the concentration of relevant knowledge with certain individuals respectively in certain departments. Design/methodology/approach: The tool represents an outcome of the authors' ongoing research activities related to the danger of knowledge loss due to turnover or long-term absence. A static knowledge map was developed based on a series of semi-structured interviews with 14 organization members from a German medium-sized enterprise operating in the printing sector. To apply this knowledge map to a broader range of SMEs a knowledge management tool has been developed. As underlying framework, the IC classification scheme and the concept of social capital were utilized. Findings: The knowledge management tool helps smaller firms to calculate a "knowledge at risk" score, which gives them a better understanding of their critical organization members and what is making them critical. Practical implications: The tool's outcome can illustrate the potential danger of organizational turnover, which hopefully triggers the development and implementation of specific replacement/retention measures in a timely manner. Originality/value: A tool is proposed that identifies indispensable organization members within SMEs. The tool's strength is its simple but powerful nature which does not require long-term preparation and/or training. © Emerald Group Publishing Limited.

  • 271.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Knowledge management and succession planning in SMEs2012In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 16, no 4, p. 637-649Article in journal (Refereed)
    Abstract [en]

    Purpose: An ignorance of knowledge attrition caused by employee exits is considered as careless and can lead to considerable consequences regarding both a firm's financial capital and intellectual capital, or in other words an ignorance of the danger of knowledge loss is associated with a missing or improper succession planning. The purpose of this study is to gain a better understanding of how a medium-sized firm copes with the danger of knowledge loss due to employee exit or long-term absence. Design/methodology/approach: Data were obtained through semi-structured interviews with 14 organization members from a German medium-sized enterprise operating in the printing sector. These participants represented different departments and positions. Findings: The findings demonstrate the influence of a precarious financial situation on activities related to knowledge management and succession planning. Although the organization members are aware of obvious needs for improvement within the firm, their actual scope of action is centered on the execution of current orders. Research limitations/implications: The data are cross-sectional and were collected in one organization. Future studies should consider longitudinal designs across multiple organizations. Practical implications: Based on the findings some suggestions were derived that may help firms facing similar circumstances. Originality/value: The study's findings provide fresh insights into how an established firm tackles the issue of knowledge attrition and its likely implications for the firm's performance. © Emerald Group Publishing Limited.

  • 272.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein , Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein , Vaduz, Principality of Liechtenstein.
    Knowledge management in practice: Insights into a medium-sized enterprise's exposure to knowledge loss2011In: Prometheus, ISSN 0810-9028, E-ISSN 1470-1030, Vol. 29, no 1, p. 23-38Article in journal (Refereed)
    Abstract [en]

    The purpose of our paper is to examine how a medium-sized enterprise characterised by slow executive turnover might identify and manage its critical knowledge. The main interest is in the management's handling of the potential danger of knowledge loss due to turnover or long-term absence. A qualitative research approach is adopted through semi-structured interviews with seven members of top and middle management of a German medium-sized enterprise operating in the printing sector. Our findings contribute to the literature on knowledge management in SMEs and provide fresh insights into the management of knowledge attrition. A knowledge map of the firm is derived and used to demonstrate how smaller firms can identify key organisation members and their relevance to the firm's business model. This may provide a better overview of potential areas of knowledge attrition. The information provided by the knowledge map can raise awareness of the perils of knowledge loss and suggest initiatives that not only help firms defend competitiveness and save financially but also sustain their intangible resources. © 2011 Taylor & Francis.

  • 273.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein.
    The meaning of social capital in the event of organisational failure: Insights into a medium-sized company2014In: International Journal of Knowledge-Based Development, ISSN 2040-4476, Vol. 5, no 1, p. 50-62Article in journal (Refereed)
    Abstract [en]

    This case study of a medium-sized firm in Germany suggests how such companies experience the changing meaning of social capital in the face of organisational failure. The authors provide an analysis of the manner in which the company's managing directors responded to and behaved during an event that threatened the firm's existence. It is based on literature concerning social capital and organisational failure discussed from a small firm perspective and illustrates the fragility of social capital. More precisely, it displays the issue of trust in times of financial distress. © Copyright 2014 Inderscience Enterprises Ltd.

  • 274.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Yip, Jessica
    The Hong Kong Polytechnic University.
    Lee, Rongbin W. B.
    The Hong Kong Polytechnic University.
    SME Succession Planning and Knowledge Loss Assessment2015In: Knowledge Management for Competitive Advantage During Economic Crisis / [ed] Patricia Ordoñez de Pablos, Lluis Jovell Turró, Robert D. Tennyson, Jingyuan Zhao, Hershey, PA: IGI Global, 2015, p. 282-298Chapter in book (Refereed)
    Abstract [en]

    The aging workforce will soon lead to a number of retirements in Small and Medium-Sized Enterprises(SMEs) that cannot be compensated for by the decreasing pool of succeeding individuals. Consequently,SMEs need to find ways to cope with the demographic challenge and its possible consequences. Otherwise,its capability to act is at risk in situations when critical staff is leaving. This clearly illustrates the needfor a proper succession planning. One that takes into consideration the knowledge at stake. The aim ofthis chapter is to draw attention to the danger of knowledge loss as a consequence of an aging workforceand to discuss three approaches SMEs can use to better understand the knowledge at risk. Set againstthe importance of SMEs in most of the world, the study´s results provide relevant insights into how tocope with knowledge at risk in order to secure the firms´ survivability.

  • 275.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Zieba, Malgorzata
    Department of Management, Gdansk University of Technology, Poland.
    Knowledge risks: towards a taxonomy2017In: International Journal of Business Environment, ISSN 1740-0589, E-ISSN 1740-0597, Vol. 9, no 1, p. 51-63Article in journal (Refereed)
    Abstract [en]

    The paper aims to identify, describe and analyse knowledge risksorganisations might face and based on this, proposes a taxonomy of knowledgerisks. To achieve this goal, a literature review was conducted. After the analysisof the existing material, it was possible to divide knowledge risks into twocategories: internal (originating from the inside of the organisation) andexternal (originating from the outside of the organisation). Some of thepresented knowledge risks appear to have an incidental character (e.g.,knowledge spillover, knowledge leakage or knowledge waste), while others areof a continued nature (e.g., knowledge attrition or risks connected withknowledge work).Our study is not only timely but also relevant for initiating increased andrigorous research activities in the field of knowledge risks. The proposedtaxonomy will also help organisations in concentrating on their crucialknowledge and in finding ways to prevent or reduce these risks.

  • 276.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Zieba, Malgorzata
    Management, Gdansk University of Technology, Gdansk, Poland.
    Mapping knowledge risks: towards a better understanding of knowledge management2019In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246, Vol. 17, no 1, p. 1-13Article in journal (Refereed)
    Abstract [en]

    This conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critical analysis of the extant literature devoted to knowledge risks, discusses potential outcomes of these risks and proposes a concept map of knowledge risks. The map shows a number of knowledge risks organizations should be aware of. Knowledge risks can be assigned to three categories: human, technological and operational. The research is the first systematic and comprehensive review of knowledge risks at the organizational level. By aggregating and consolidating the knowledge risks covered, the study does not only provide a knowledge risk taxonomy but also promising directions for future research. The study also contributes to a more comprehensive understanding of KM.

  • 277.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Zieba, Malgorzata
    Gdansk University of Technology, Gdansk, Poland.
    Aisenberg Ferenhof, Helio
    Federal University of Santa Catarina, Brazil.
    Knowledge Risk Management in Organizations2018In: IFKAD 2018 - Societal Impact of Knowledge and Design, Delft, 2018Conference paper (Refereed)
    Abstract [en]

    Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated approach to risk management, i.e. one that covers knowledge risks as well. Although the role of knowledge in organizational performance is generally acknowledged and has been explored vastly, the study of risks related to knowledge or knowledge risk management is still in its infancy. Indeed, we lack an in-depth understanding of how organizations perceive and manage the possible downsides of knowledge. Therefore, the aim of this paper is to empirically investigate knowledge risk management in organizations.  

    Design/methodology/approach – An international sample of organizations is surveyed to understand how knowledge risks are managed, what knowledge risks are managed and what tools and methods are used to manage these knowledge risks.

    Originality/value – To the best of the authors’ knowledge, no quantitative study on knowledge risk management in organizations has been conducted and published in academic journals. Moreover, it is the first complex study dealing with a large number of potential knowledge risks, previous studies have tended to deal with one or two knowledge risks only (e.g. knowledge hiding, knowledge loss or knowledge spillover).

    Practical implications – The results of the study provide insights into the risk management of knowledge as well as knowledge risks that are managed by organizations of different size and from different sectors. Additionally, an overview of methods used to manage knowledge risks is made available. Based on the findings, managers and company owners can develop actions in order to improve their approach to knowledge risk management. 

     

  • 278.
    Dzafic, Samir
    University of Skövde, School of Technology and Society.
    Lagen om anmälningsplikt: En retrospektiv studie 1999-20132013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sammanfattning

    Titel: Lagen om anmälningsplikt – en retrospektiv studie 1999-2013.

    Nivå och ämne: Kandidatuppsats i Företagsekonomi

    Författare: Samir Dzafic

    Handledare: Marianne Kullenwall

    Examinator: Jim Andersén

    Nyckelord: Revisor, revision, tystnadsplikt, anmälningsplikt, förväntningsgap, oberoende, kompetens

    Bakgrund:

    Ekonomisk brottslighet är ett växande problem, både i Sverige och internationellt. Sedan den 1 januari 1999 har en revisor skyldighet att företa vissa åtgärder vid misstanke om brott i ett bolag som han eller hon granskar. Bestämmelserna härom finns i aktiebolagslagens (2005:551) nionde kapitel 42-44 §§. Innan anmälningsplikten infördes var det praktiskt omöjligt för revisorn att anmäla misstanken om brott på grund av revisorns tystnadsplikt enligt 41 § i ABL nionde kapitel. Trots att 14 år har gott sedan anmälningspliktens införande, har den fortfarande inte fått något genomslag bland revisorerna.

    Syfte:

    Studiens syfte är att analysera problematiken kring anmälningsplikten och tystnadsplikten vid förekommande av ekonomisk brottslighet samt att beskriva om synen på problematiken har ändrat sig bland revisorerna under perioden 1999-2013. Vidare vill jag öka förståelsen för den 14 år gamla lagen och dess konsekvenser.

    Metod:

    Med utgångspunkt i en induktiv forskningsansats har jag genom en kvalitativ design utfört studien. Primärdata har jag samlat in genom intervjuer med tolv revisorer i Skaraborg som sedan jämförts med tidigare forskning och erkänd litteratur.

    Resultat och slutsats:

    Studiens slutsats visar att trots att lagen om anmälningsplikt funnits i 14 år, revisorerna bryr sig inte så mycket om den. Revisorkåren har hittat nya sätt att arbeta, revisorerna är mer proaktiva idag och hjälper sina klienter under hela resan. På så sätt undviker man framtida problem. En utav lagens största konsekvenser är att revisorer väljer sina kunder med stor omsorg efter ganska omfattande granskningar.

    Utbildningar angående revisors handlande vid förekomsten av ekonomisk brottslighet har lägsta prioritet. Yrkeskåren besitter bara den allmänna juridiska kompetensen och frågan är hur den kan vidareutvecklas.

  • 279.
    Dávila, Guillermo Antonio
    et al.
    Department of Knowledge Engineering and Management, Federal University of Santa Catarina, Campus Universitario Trindade, Florianópolis/SC, Brazil.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Varvakis, Gregorio
    Department of Knowledge Engineering and Management, Federal University of Santa Catarina, Campus Universitario Trindade, Florianópolis/SC, Brazil.
    Knowledge Absorptive Capacity, Innovation, and Firm’s Performance: Insights From the South of Brazil2018In: International Journal of Innovation Management, ISSN 1363-9196, E-ISSN 1757-5877, Vol. 22, no 2, article id UNSP 1850013Article in journal (Refereed)
    Abstract [en]

    This paper aims to verify the relationships that may exist between knowledge absorptive capacity (ACAP), innovation performance, and organisational performance in Brazilian firms. A sample of 111 firms from Southern Brazil was surveyed and PLSSEM was used to test the theoretical hypotheses. The relevance of ACAP for innovation and organisational performance is supported. The research also shows that realised ACAP has more influence on innovation performance compared with potential ACAP. Some guidelines for furthering ACAP models suitable for developing countries are provided as well. The findings are a good reference for practitioners as they identify possible actions which can enhance ACAP and thereby contribute to improving innovativeness and performance. This research complements earlier studies which called for the exploration of the role of ACAP on innovation performance and firm’s competitiveness in developing countries, and it opens new avenues for multidisciplinary research.

  • 280.
    Edgren, Albin
    et al.
    University of Skövde, School of Business.
    Käkönen, Henri
    University of Skövde, School of Business.
    Medelstora företags kapitalstruktur och lönsamhet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background

    Research on the impact of capital structure on profitability has shown very different results, some results show that a higher ratio of debt is beneficial and other results suggests the opposite. The reasons for this may be due, for example, to different conditions in different countries, industries and company sizes. Medium-sized companies have often been involved in surveys together with small ones, but research has rarely been concentrated on medium-sized companies. The study focused on medium-sized companies because they are relatively unexplored.

    Purpose

    The purpose of the study is to describe the relationship between capital structure and profitability among Swedish medium-sized capital-intensive companies and explain the relationship with pecking order and trade off theory.

    Method

    A capital intensive industry was chosen partly to make the companies in the sample more comparable to each other and partly because capital intensive companies encounters more financing decisions. Metal-industry was chosen as a representative of capital intensive companies. Annual reports from all companies that met the criteria for company size were examined. Linear regression analysis was used to study relationships between capital structure and profitability.

    Result and Conclusion

    The result of the study showed that ROA is negatively correlated with total debt ratio and shortterm debt ratio, but no correlation between ROA and long-term debt ratio could be found. There was no correlation between ROE and long-term debt ratio, short-term debt ratio or long-term debt ratio. The results show that companies with higher debt ratio tend to perform worse when measured in ROA. However, ROE was not affected by debt ratio.

  • 281.
    Edström, Anders
    et al.
    University of Borås.
    Oudhuis, Margareta
    University of Borås.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brorström, Björn
    University of Borås.
    Regional Resilience2018In: The Resilience Framework: Organizing for Sustained Viability / [ed] Stefan Tengblad, Margareta Oudhuis, Singapore: Springer, 2018, p. 213-229Chapter in book (Refereed)
  • 282.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik, Iceland.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Outsourcing, Knowledge, and Learning: A Critical Review2017In: International Journal of Knowledge-Based Organizations, ISSN 2155-6393, Vol. 7, no 2, p. 13-26, article id 2Article in journal (Refereed)
    Abstract [en]

    This paper aims to review research that determines the influence of outsourcing on knowledge management and learning, a process which will help identify new research opportunities and contribute to the further development of outsourcing theory. The study consists of a review of 34 refereed articles on outsourcing in relation to knowledge management and learning. The findings were summarised in a number of hypotheses and two conceptual models which highlight the contribution of outsourcing to either competitive advantage or disadvantage. This study may not have enabled a complete coverage of all peer reviewed articles in the field of outsourcing in relation to learning and knowledge management. Yet, it seems reasonable to assume that the review process covered a large share of studies available. To the best of the authors' knowledge, no literature review on this topic has previously been published in academic journals.

  • 283.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Outsourcing of knowledge processes: a literature review2014In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 18, no 4, p. 795-811Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on outsourcing of knowledge processes to establish the current body of knowledge and, on this basis, to identify gaps in our understanding. This action will justify further research activities and clarify where no future research is currently needed. Design/methodology/approach – The study consists of a systematic review of 24 refereed empirical articles on outsourcing of knowledge processes. Findings – Five themes were identified: outsourcing of knowledge processes, outsourcing and collaborative agreements between knowledge-based firms, factors affecting successful knowledge outsourcing, knowledge management and knowledge outsourcing and other outsourcing issues. There seems to be a lack of understanding concerning knowledge process outsourcing. Research limitations/implications – This study may not have enabled a complete coverage of all empirical articles in the field of knowledge process outsourcing. Yet, it seems reasonable to assume that the review process covered a large share of studies available. Originality/value – To the best of the authors’ knowledge, no systematic literature review on this topic has previously been published in academic journals.

  • 284.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik, Iceland.
    Durst, Susanne
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz.
    The Benefits of Knowledge Management in Small And Medium-Sized Enterprises2013In: Procedia - Social and Behavioral Sciences, ISSN 1877-0428, E-ISSN 1877-0428, Vol. 81, p. 351-354Article in journal (Refereed)
    Abstract [en]

    The purpose of our paper is to review extant research to identify what we know about the benefits of knowledge management for small and medium-sized enterprises. The following research questions were formulated according to this aim: 1) What kind of studies have been conducted that focus on benefits of KM within SMEs? 2) What were the main findings of the studies? We propose an approach of literature review in order to understand knowledge benefits for SMEs; a poorly understood area of stud y to date. The few studies identified highlight employee development, innovation, customer satisfaction and organisational success as areas where small and medium-sized businesses benefit from KM activities.

  • 285.
    Edvardsson, Ingi Runar
    et al.
    University of Iceland.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The impact of outsourcing on knowledge and learning in organisations2018Conference paper (Refereed)
    Abstract [en]

    This theoretical paper reviews extant research to determine the impact of outsourcing on knowledge and learning in organisations. The study is based on a review of 41 peer-reviewed articles on outsourcing in relation to knowledge and learning. The literature has identified some opportunities related to outsourcing, such as a focus on core competences, organisational learning, shorter design cycle time and quality improvements. Risks have also been related to outsourcing, including knowledge loss, knowledge drainage, organisational learning problems, loss of trust, decreased quality and diminished innovation. The paper ends by highlighting a number of new research opportunities which in turn can contribute to the further development of the fields of outsourcing, knowledge, and learning.

  • 286.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik, Iceland.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Universities and knowledge-based development: a literature review2017In: International Journal of Knowledge-Based Development, ISSN 2040-4468, E-ISSN 2040-4476, Vol. 8, no 2, p. 105-134Article in journal (Refereed)
    Abstract [en]

    Universities are considered as the central actors for developing knowledge needed to drive economic growth and development, thus it is important to study how well universities manage this role. In particular against the background of knowledge-based developments which have increased lately. Therefore, the aim of the paper is to review research on universities and knowledge-based development in order to identify gaps in our understanding. In accordance with this aim, the following research questions were formulated: Which areas are researched? What is the gap in the literature? What are the main findings of the reviewed studies? What are possible directions for further research in the field? We propose the approach of a literature review for the period 1997–2016 in order to answer the question on the role of universities in knowledge-based development. The review resulted in 49 empirical studies, and four main themes were identified: knowledge transfer from universities to industry, universities as component of knowledge city design, universities and knowledge-based development, and university-industry collaboration. The paper concludes with a research agenda highlighting several promising areas for future research.

  • 287.
    Ek, Johanna
    et al.
    University of Skövde, School of Business.
    Hörnmark, Isabelle
    University of Skövde, School of Business.
    Arbetsrelaterad stress vid planerade organisationsförändringar: En kvalitativ studie inom Polismyndigheten2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Planned organizational changes are recurring within both private and public organizations, in order to be able to adapt to the outside world. Reorganization has proven to be a significant cause of increased stress at work, as it often creates uncertainty among employees. Uncertainty often occurs when employees feel they have no control over their situation as well as the lack of information given out. This often leads to a lack of involvement and influence among the employees, which often leads to increased work-related stress. The increased work-related stress can lead to serious consequences, such as increased costs and reduced well-being of individuals, organizations and society.

    Purpose: The study aims to increase the understanding of how organizations can manage work-related stress during planned organizational changes.

    Method: Since the purpose of the study was to investigate individuals’ experiences in order to get a depth in the material collected, a qualitative method has been used. The survey was conducted in the form of ten individual semi-structured interviews within Polisregion Väst in Polisområde Stor-Göteborg.

    Conclusion: The study’s results emphasize the importance of an effective and balanced information dissemination to ensure the efficiency of stress management. The information has also been shown to have a major impact on the organization’s management of uncertainty, control, influence and participation, which are important causes of work-related stress during planned organizational changes. Furthermore, the study has shown that the information need to be accessible and relevant to employees, but also correct and right in time to manage the stress that can arise. The leadership and the trust of the immediate supervisor and the management has proven to be of importance for how employees relate to the information notified, which also affects how work-related stress is managed. To be able to participate and have influence on the change in a favorable way, the employee needs to be informed of how he or she should proceed. Thus, information is the key to a functioning stress management during planned organizational changes. 

  • 288.
    Ekberg, Isabell
    et al.
    University of Skövde, School of Business.
    Jarosz, Jessica
    University of Skövde, School of Business.
    Arbetet med miljövänliga förpackningar som resurs: En kvalitativ studie inom dagligvaruhandeln2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Att vara lönsam är en förutsättning för företags långsiktiga överlevnad. Samtidigt blir det generellt sett allt hårdare konkurrens och antalet konkurrenter ökar ständigt. Företag behöver således hitta sätt för att kunna fortsätta vara konkurrenskraftiga på marknaden.

    Enligt resursbaserad teori kan företag inneha eller skapa resurser inom sin verksamhet som kan leda till varaktiga konkurrensfördelar, och som följaktligen är viktiga att identifiera och utnyttja på bästa sätt. En tillfällig konkurrensfördel anses vara värdefull, ovanlig samt icke utbytbar. För att resursen ska kunna anses vara varaktig ska den inte heller gå att imitera av konkurrenter. I denna rapport ligger fokus på hur företag inom dagligvaruhandeln försöker skapa varaktiga konkurrensfördelar genom arbetet med miljövänliga förpackningar. Miljövänliga förpackningar utgör en betydande del av branschens miljöpåverkan då dessa kännetecknas av hög omsättning och snabb förbrukning. Idag utgör egna varumärken allt större del av omsättningen bland företagen. Dessa varumärken har företagen självklart en betydande möjlighet att påverka, bland annat produktens egenskaper och inte minst dess förpackning.

    Denna studie bygger på intervjuer med respondenter från tre företag inom dagligvaruhandeln med varierande marknadsandelar. Studien visar att företagen arbetar med miljövänlig förpackningsutveckling på många sätt. Rapporten redogör för hur företagen arbetar för att effektivisera förpackningskedjan, utveckla förpackningar som minskar matsvinn samt hur samarbeten mellan förpackningskedjans användare ser ut och dess betydelse. Det diskuteras även huruvida åtgärderna syftar till att utveckla varaktiga konkurrensfördelar eller ej. Det beskrivs även hur företagen kommunicerar sitt arbete med miljövänliga förpackningar samt hur de strävar efter att utveckla förpackningsinnovationer.  

  • 289.
    Ekenberg, Anna
    et al.
    University of Skövde, School of Business.
    Jonsson Brzokoupil, Anastasia
    University of Skövde, School of Business.
    Affärsstrategins påverkan på sällanköpsföretags lönsamhet och varaktiga konkurrensfördelar: En fallstudie av Sveriges bäst bevarade hemlighet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Titel: Business strategy impact on durable business profitability and sustainable competitive advantages - a case study of Sweden’s best kept secret.

    Background: Swedish retail is of major importance for the country's economy. However, the retail business is faced with a competition that has increased in recent years. The increased competition causes profitability problems in the market. A good profitability is essential for companies to survive on the market. A company’s business strategy is linked to how well a company can compete on the market and creating sustainable profitability.

    Problem: How does the profitability and sustainable competitive advantages affected of a durable company business strategy?

    Purpose: The purpose is to develop an understanding of the connection between a company’s business strategy and the development of competitive advantages and profitability.

    Method: A qualitative method was applied by means of semi-structured interviews based on goal-oriented selection to answer the essay question.

    Conclusion: Business strategy, profitability and sustainable competitive advantages affect and influence each other. A business strategy that is designed after careful analysis to enable the company in the right position on the market based on prevailing market and competitive conditions. By positioning the company properly, they can achieve and maintain profitability. Profitability is, in turn, dependent on the company using its resources optimally. Sustainable competitive advantages are therefore required for companies to maintain profitability over time. It is also important that the business strategy is adapted and developed according to external factors and the company’s resources in order to achieve and maintain profitability and sustainable competitive advantages in a company.

  • 290.
    Eklind, Camilla
    et al.
    University of Skövde, School of Business.
    Redegren, Felicia
    University of Skövde, School of Business.
    Konsumenternas köpbeteende i fysiska klädbutiker och online.2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    I och med internets utveckling har även e-handeln utvecklats och är idag en stor del av handeln. Denna studies syfte är att genom en enkätundersökning ta reda på hur konsumenterna i dagens samhälle handlar på internet och i fysiska butiker i Sverige. Dessutom belyser denna uppsats huruvida deras köpbeteende skiljer sig beroende på ålder och kön. Vi undersöker dessutom hur konsumenterna ser på risker, pris och service när de ska köpa kläder baserat på deras ålder och kön. För att kunna analysera och komma fram till en slutsats har vi använt oss av tidigare forskning och teorier för att knyta samman till det resultat vi har fått genom undersökningen.

      Slutsatsen i denna studie visar att det framförallt är unga konsumenter i mellan åldrarna 16-35 som handlar kläder på Internet idag samt att de har en mer öppen och tolerant syn på e-handeln än vad äldre konsumenter har, vilket vi tror beror på att de är har växt upp i takt med att internet och e-handeln har utvecklats. Studien visar även att kvinnor handlar mer kläder på internet än vad män gör, vilket skiljer sig från vad tidigare forskning visar.

  • 291.
    Eklund, Johanna
    University of Skövde, School of Technology and Society.
    Butiksatmosfärens betydelse i second hand-butiker2011Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Idag räcker det sällan med att shopping och konsumtion fyller ett praktiskt behov; det ska helst också vara roligt och lustfyllt. Att dagens konsumenter ställer högre krav gör att spelreglerna på marknaden har förändrats. Mossberg (2003) och Hultén, Broweus och van Dijk (2008) konstaterar att en ny typ av marknadsföring håller på att växa fram, där fokus flyttas från produkten och dess egenskaper till att produkten och inköpet ska ses som en upplevelse.

    Ett sätt att öka kundernas upplevelse i butik är att skapa en tilltalande butiksatmosfär. Dessvärre saknar många svenska butikschefer kunskaper om hur det arbetet kan gå till. Uppsatsens syfte är att lyfta fram frågan om butiksatmosfärens betydelse, och då framförallt för butiker inom second hand-branschen. Jag vill genom undersökningen ta reda på varför second hand-butiker i större utsträckning än andra butiker uppvisar brister i butiksatmosfärens utformning.

    I undersökningen framkommer att butiksatmosfärens utformning till stor del beror på butikens ekonomiska förutsättningar. Den undersökta butiken drivs av en välgörenhetsorganisation, och därmed har butikschefen stor press att hålla nere kostnaderna så mycket som möjligt. Undersökningen visar dessutom att kunderna i second hand-butiker inte värdesätter en tilltalande butiksatmosfär särskilt högt. Andra faktorer såsom låga priser, ett unikt sortiment och möjlighet att handla miljövänligt värdesätts mer. Kunderna uppger dock att vissa förändringar i butiksatmosfären skulle kunna göra deras besök enklare och trevligare. Ett utökat kundutrymme, mindre varor i butiken samt bättre belysning är förändringar som välkomnas av den undersökta butikens kunder.

    För second hand-butikers icke-kunder har butiksatmosfären också betydelse då den till viss del ligger bakom deras undvikande beteende. Att de upplever butiken som rörig och ofräsch tycks ha en avskräckande effekt. För att omvandla icke-kunderna till kunder krävs dock mer än en förändring i butiksatmosfären då de har en allmänt negativ inställning till att handla begagnade varor. Butiksatmosfärens utformning bör av den anledningen istället utgå från de befintliga kundernas åsikter och önskemål.

  • 292.
    Ekmalm, Camilla
    et al.
    University of Skövde, School of Technology and Society.
    von Brömsen, Amanda
    University of Skövde, School of Technology and Society.
    Hermansson, Anna
    University of Skövde, School of Technology and Society.
    Interiör och exteriör som konkurrensmedel: Hur använder sig dagens köpcentrum av den interna och externa miljön samt service och underhållning för att differentiera sig och konkurera på marknaden?2011Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Under den senaste tiden har antalet av de externa köpcentrumen ökat kraftigt. Människor har blivit mer villiga att åka längre sträckor för att handla. Detta har bidragit till att de externa köpcentrumen hela tiden måste finna nya sätt att konkurera på. Denna uppsats fokuserar på konkurrensmedlen intern och extern miljö samt service och underhållning, och hur de använder sig utav dessa för att konkurera på marknaden. Teorin har valts utifrån dessa konkurrensmedel och det har genomförts en kvalitativ undersökning genom intervjuer med centrumledare för olika köpcentrum. Undersökningen har visat att de intervjuade köpcentrumen var väl medvetna om hur dessa delar påverkar men de hade olika tankar om hur de fungerar i praktiken. Trots att köpcentrum i Sverige utvecklas snabbt idag finns det stora skillnader mellan många då de vill profilera sig olika. Vissa vill inrikta sig enbart på handel, medan andra vill skapa mötesplatser. De externa faktorerna, så som tillgänglighet, har visat sig påverka köpcentrumens konkurrenskraft mer än de interna faktorerna samt service och underhållning. Men det krävs att köpcentrumen lägger fokus på alla delar för att få en stark konkurrenskraftighet.

  • 293.
    Ekman, Therese
    et al.
    University of Skövde, School of Technology and Society.
    Karlsson, Natalie
    University of Skövde, School of Technology and Society.
    Exponering: Hur kan exponering i butik göra kunder uppmärksamma på sortimentet?2011Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Det är till fördel för butiker att känna till de bästa sätten för att locka in konsumenter till just deras butik. Idag är det en hård konkurrens mellan detaljister och därför är det viktigt att sticka ut och synas på bästa sätt genom sin exponering. Det är centralt att inspirera med sina produkter då merförsäljning och impulsköp kan ökas genom en intresseväckande interiör del samtidigt som produkterna då också kan sälja sig själva. För att lyckas med detta gäller det att ha en bra butiksatmosfär som är attraktiv för konsumenterna.

    Rapporten berör hur man genom sin exponering kan göra kunden uppmärksam på sortimentet genom butikens olika delar. Undersökningen har därför gjorts utifrån två klädesbutiker för att se om det skiljer sig åt. För att få en djupare förståelse inom ämnet och bli mer insatta i hur de två butikerna jobbar med detta så har vi gjort kvalitativa undersökningar i form av butiksintervjuer samt en observation i vardera butik. För att även se hur konsumenter uppfattar exponeringarna så har sedan en fokusgruppsintervju genomförts.

    Resultatet av undersökningarna har visat att båda butikerna jobbar aktivt med sin exponering. Genom att placera matchande varor bredvid varandra slipper konsumenterna leta igenom hela butiken för att få ihop en outfit, samtidigt som det också leder till merförsäljning. Butikerna anser att varorna skall placeras tillgängligt och enkelt, för att kunderna lättare ska kunna hitta och se varorna. De intervjuade detaljisterna ställer också de bästsäljande varorna på de heta ytorna, dvs. där kunderna rör sig som mest. Eftersom det i sin tur gynnar försäljningen.

    Exponering är betydelsefullt då fokusgruppen anser att konsumenter inte alltid orkar leta aktivt efter varor. Det är då är bra med speciella exponeringar som gör konsumenterna extra uppmärksamma på sortimentet. Respondenterna lägger bättre märke till varor som får tilldelat stötte yta och även produkter som hänger enskilt. Dockor som är frontade väcker stort intresse och även affischer kan skapa en önskan hos kunder att vilja ha plagget som är på bilden. Att ha det städat i butiken och inte allt för rörigt är också viktigt då konsumenterna lättare kan uppmärksamma sortimentet.

  • 294.
    Elfström, Tobias
    et al.
    University of Skövde, School of Technology and Society.
    Jacobson, Magnus
    University of Skövde, School of Technology and Society.
    Varulagervärdering - Vad blir konsekvenserna av kostnadsfördelningen i ett tillverkande företag och hur arbetar den externa revisorn för att säkerhetsställa kvalitén på kostnadsallokeringen?2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 295.
    Elinderson, Lars
    University of Skövde, School of Technology and Society.
    Basel II: Hanteringen av kapitalkraven för kreditrisk i tre svenska banker – en jämförande studie2007Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Basel II kommer att få positiva effekter inom banksektorn, bland annat för att bankerna genom mer riskkänsliga metoder att beräkna kreditrisk kan sänka sin kapitalbas utan att samtidigt sänka kapitaltäckningsgraden under den lagstadgade nivån. Det medför att bankerna får större möjligheter att differentiera villkoren för enskilda krediter än tidigare utan att detta påverkas av reglerna för kapitaltäckning. Det innebär i sin tur att konkurrensen inom banksektorn ökar.

    Den nya lagen innebär att kapitalkraven för kreditrisk minskar generellt, men mest för banker som utvecklar egna interna riskhanteringsmetoder (IRK) och banker med hög andel hushållslån (inklusive bostadslån) i sin kreditportfölj.

    I takt med att mer riskkänsliga metoder utvecklas och en ökad riskprövning sker på engagemangsnivå, får bankerna incitament att finna olika lösningar på kundens behov. Resultaten kommer att bli ökad konkurrens, större specialisering och ökad differentiering av krediter.

    Ökad konkurrens innebär att kundens ställning förbättras. Ett mer differentierat utbud av krediter kommer att medföra större valmöjligheter för bankernas kunder. Bankerna blir samtidigt mer selektiva och väljer bort kunder som inte är önskvärda ur risksynpunkt. Kunder med dålig återbetalningsförmåga och sämre säkerheter kommer att få svårare att få krediter eller sämre villkor.

    Även om mindre banker i någon mån missgynnas av att schablonmetoden är mindre riskkänslig än interna riskklassificeringsmetoder (IRK) är det inte en så stor nackdel att det påverkar deras konkurrenssituation. De två sparbanker som studerats har en mycket god soliditet, och en kapitaltäckningsgrad som väl överskrider lagens krav. De nya reglerna kommer att ytterligare höja kapitaltäckningsgraden för kreditrisk – allt annat oförändrat. Genom den årliga interna kapitalutvärdering kan dessutom även små banker utnyttja kvalificerade metoder för att beräkna sin samlade risk, och därigenom vid behov sänka sina kapitalkrav.

    Möjlighet för små banker att utnyttja de interna ratinguppgifter som stora banker förfogar över genom sina interna riskklassificeringsmetoder skulle dock förbättra de små bankernas konkurrenskraft.

  • 296.
    Elisson, Anna
    et al.
    University of Skövde, School of Technology and Society.
    Larsson, Ingrid
    University of Skövde, School of Technology and Society.
    Björkengren, Katarina
    University of Skövde, School of Technology and Society.
    Konsumenternas attityder i förhållande till butikers organistaionsform2007Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Problemformulering: Är kunders attityder till en butik beroende av dess organisationsform: finns det skillnader i kunders attityder till en butik baserat på om butiken är fristående eller om den är ansluten till någon form av kedja? Påverkar dessa attityder även kundernas köpbeteende?

    Syfte: Syftet med denna uppsats är att beskriva konsumenters attityder till olika butiker med fokus på deras organisationsform. Vi vill veta om konsumenternas inställning till en butik påverkas av denna faktor, om de tänker på och bryr sig om att butiker är organiserade på olika sätt. Påverkar detta i så fall deras köpbeteende och därmed deras val av butik?

    Metod: Undersökningen utfördes genom 87 individuella intervjuer i muntlig eller skriftlig form. Undersökningen genomfördes i Falkenberg och Varberg ”på stan” där slumpvis utvalda respondenter intervjuades.

    Slutsats: Konsumenters attityder till olika butiker påverkas av butikernas organisationsform. Det är dock inte organisationsformerna i sig som formar människors attityder utan snarare konsekvenserna av dem som gör detta. Emellertid påverkas inte konsumenternas köpbeteende i samma utsträckning.

  • 297.
    Emadione, Coline Sume
    University of Skövde, School of Technology and Society.
    Foreign Exchange Exposure and Management: Case study of two large Multinationals2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    With instability in financial markets and currency values, particularly the U.S dollar following the global financial crises, this paper seeks to examine how two large multinational firms conduct their currency risk management policies. Attention is paid to observe any discrepancies between what the firms do and what academic literature recommends.

    Both firms actively manage all three forms of currency exposures with particularly higher involvements in economic exposure management in contrast to some academic literature. However one of the firms, Trelleborg AB does not manage its profit and lose translation exchange risk originating from translation of income statements of its subsidiaries. Even though most academics do not recommend management of translation exposure because it purportedly has no cash flow implications for the firm, findings here as shown in both case studies indicate that at least some  multinationals manage translation exposure possibly because doing so reduces their stakeholder's perceived risk.

  • 298.
    Emadione, Coline Sume
    University of Skövde, School of Technology and Society.
    Foreign Exchange Exposure and Management:Case study of two large Multinationals2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 299.
    Emanuelsson, Karin
    et al.
    University of Skövde, School of Business.
    Päivinen, Jennikka
    University of Skövde, School of Business.
    Formella nätverk som verktyg vid jämställdhetsintegrering: En studie av nyttan med formellt nätverk som verktyg i arbetet med jämställdhetsintegrering i en svensk myndighet2019Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problems: Through several studies it has emerged that unwelcome actions are a widespread problem within the Swedish Armed Forces. The women still do not have a clear place on all positions even though the Swedish Defense Monopoly's was closed in 1989. The formal network Network Officer/Employee Woman (NOAK) was introduced by the Swedish Armed Forces to handle issues concerning unwelcome actions, to serve as support and forums where women can discuss problems and exchange experiences.

    Method and purpose: This study aims to investigate how formal network can be beneficial or disadvantageous as a tool in the work of gender mainstreaming within an authority. The employees' experiences of the network as a tool will also be studied. Furthermore, the goal is to identify any underlying factors for the employees' experiences of the tool formal network through the social norms that affect everyone. This for research on formal networks is a tool that works in gender mainstreaming and how this should be further developed and improved. The study's results and conclusions have been based on semi-structured deep interviews with employees, literature review of previous research and internal documents from the Armed Forces.

    Results and conclusion: During the interviews it emerged that networks like NOAK can be good if it is designed in a way that has an understandable purpose for employees within the organization. In the current situation, there is no understanding and knowledge of the network and its purpose. The respondents stated that networks were something positive, even though they did not understand why they would participate in the NOAK meetings(Network Officer/Employee Woman). The underlying factors are primarily lack of knowledge of gender equality, purpose and unwillingness to participate in a "whining forum".

  • 300.
    Emme, Amanda
    et al.
    University of Skövde, School of Business.
    Palmqvist, Elin
    University of Skövde, School of Business.
    Digitaliseringens inverkan på redovisningskonsulters arbete2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Computers and digitalization have rapidly developed since 1980, not at least in the business world. In the accounting industry, digitalization has and will continue to drive change in the accountant’s working methods. Accounting and financial statements have developed from manual to digital form. The digitalization of the accounting industry has been described in other studies, but a deep analysis of how active accountants perceive this change is missing.

    In 2013, the company Kairo Future commenced a study in collaboration with FAR with the goal of understanding how the role of an accountant will need to change due to external influences on their industry. The study will continue until 2025 and is intended to describe how the accounting industry has and will need to adapt in parallel with digitalization.

    Purpose: The purpose of this study is to describe how the work practises of accountants have changed due to digitalization and if the consultants perceive the change as a threat or an opportunity in their practise of work. This could be important information for both companies that are using digitalization more and more but also for the accountants working in the accounting industry. This to see how the impact of the digitalization has changed the accounting industry and the practise of accounting consultants.

    Method: The empirical material in this study was gathered through a qualitative method. 13 accountants have been interviewed in semi-structured interviews.

    Conclusion: The study has described changes in the accountant’s role due to digitalization and reveals both positive and negative effects following the transition from paper form to digital form. The interviewed consultants highlighted that greater efficiency has had considerable impact on their way of working, that their availability to customers has increased and that a standardized way of working has developed. Their ability to work in real time has increased, whilst their role has developed into a more advisory role due to the digitalization of the industry. 

    Used keywords: digitalization, accounting, accountants, change, practise.

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