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  • 201.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik, Iceland.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Outsourcing, Knowledge, and Learning: A Critical Review2017In: International Journal of Knowledge-Based Organizations, ISSN 2155-6393, Vol. 7, no 2, p. 13-26, article id 2Article in journal (Refereed)
    Abstract [en]

    This paper aims to review research that determines the influence of outsourcing on knowledge management and learning, a process which will help identify new research opportunities and contribute to the further development of outsourcing theory. The study consists of a review of 34 refereed articles on outsourcing in relation to knowledge management and learning. The findings were summarised in a number of hypotheses and two conceptual models which highlight the contribution of outsourcing to either competitive advantage or disadvantage. This study may not have enabled a complete coverage of all peer reviewed articles in the field of outsourcing in relation to learning and knowledge management. Yet, it seems reasonable to assume that the review process covered a large share of studies available. To the best of the authors' knowledge, no literature review on this topic has previously been published in academic journals.

  • 202.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Outsourcing of knowledge processes: a literature review2014In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 18, no 4, p. 795-811Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on outsourcing of knowledge processes to establish the current body of knowledge and, on this basis, to identify gaps in our understanding. This action will justify further research activities and clarify where no future research is currently needed. Design/methodology/approach – The study consists of a systematic review of 24 refereed empirical articles on outsourcing of knowledge processes. Findings – Five themes were identified: outsourcing of knowledge processes, outsourcing and collaborative agreements between knowledge-based firms, factors affecting successful knowledge outsourcing, knowledge management and knowledge outsourcing and other outsourcing issues. There seems to be a lack of understanding concerning knowledge process outsourcing. Research limitations/implications – This study may not have enabled a complete coverage of all empirical articles in the field of knowledge process outsourcing. Yet, it seems reasonable to assume that the review process covered a large share of studies available. Originality/value – To the best of the authors’ knowledge, no systematic literature review on this topic has previously been published in academic journals.

  • 203.
    Edvardsson, Ingi Runar
    et al.
    University of Iceland.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The impact of outsourcing on knowledge and learning in organisations2018Conference paper (Refereed)
    Abstract [en]

    This theoretical paper reviews extant research to determine the impact of outsourcing on knowledge and learning in organisations. The study is based on a review of 41 peer-reviewed articles on outsourcing in relation to knowledge and learning. The literature has identified some opportunities related to outsourcing, such as a focus on core competences, organisational learning, shorter design cycle time and quality improvements. Risks have also been related to outsourcing, including knowledge loss, knowledge drainage, organisational learning problems, loss of trust, decreased quality and diminished innovation. The paper ends by highlighting a number of new research opportunities which in turn can contribute to the further development of the fields of outsourcing, knowledge, and learning.

  • 204.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik, Iceland.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Universities and knowledge-based development: a literature review2017In: International Journal of Knowledge-Based Development, ISSN 2040-4468, E-ISSN 2040-4476, Vol. 8, no 2, p. 105-134Article in journal (Refereed)
    Abstract [en]

    Universities are considered as the central actors for developing knowledge needed to drive economic growth and development, thus it is important to study how well universities manage this role. In particular against the background of knowledge-based developments which have increased lately. Therefore, the aim of the paper is to review research on universities and knowledge-based development in order to identify gaps in our understanding. In accordance with this aim, the following research questions were formulated: Which areas are researched? What is the gap in the literature? What are the main findings of the reviewed studies? What are possible directions for further research in the field? We propose the approach of a literature review for the period 1997–2016 in order to answer the question on the role of universities in knowledge-based development. The review resulted in 49 empirical studies, and four main themes were identified: knowledge transfer from universities to industry, universities as component of knowledge city design, universities and knowledge-based development, and university-industry collaboration. The paper concludes with a research agenda highlighting several promising areas for future research.

  • 205.
    Ek, Johanna
    et al.
    University of Skövde, School of Business.
    Hörnmark, Isabelle
    University of Skövde, School of Business.
    Arbetsrelaterad stress vid planerade organisationsförändringar: En kvalitativ studie inom Polismyndigheten2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Planned organizational changes are recurring within both private and public organizations, in order to be able to adapt to the outside world. Reorganization has proven to be a significant cause of increased stress at work, as it often creates uncertainty among employees. Uncertainty often occurs when employees feel they have no control over their situation as well as the lack of information given out. This often leads to a lack of involvement and influence among the employees, which often leads to increased work-related stress. The increased work-related stress can lead to serious consequences, such as increased costs and reduced well-being of individuals, organizations and society.

    Purpose: The study aims to increase the understanding of how organizations can manage work-related stress during planned organizational changes.

    Method: Since the purpose of the study was to investigate individuals’ experiences in order to get a depth in the material collected, a qualitative method has been used. The survey was conducted in the form of ten individual semi-structured interviews within Polisregion Väst in Polisområde Stor-Göteborg.

    Conclusion: The study’s results emphasize the importance of an effective and balanced information dissemination to ensure the efficiency of stress management. The information has also been shown to have a major impact on the organization’s management of uncertainty, control, influence and participation, which are important causes of work-related stress during planned organizational changes. Furthermore, the study has shown that the information need to be accessible and relevant to employees, but also correct and right in time to manage the stress that can arise. The leadership and the trust of the immediate supervisor and the management has proven to be of importance for how employees relate to the information notified, which also affects how work-related stress is managed. To be able to participate and have influence on the change in a favorable way, the employee needs to be informed of how he or she should proceed. Thus, information is the key to a functioning stress management during planned organizational changes. 

  • 206.
    Ekberg, Isabell
    et al.
    University of Skövde, School of Business.
    Jarosz, Jessica
    University of Skövde, School of Business.
    Arbetet med miljövänliga förpackningar som resurs: En kvalitativ studie inom dagligvaruhandeln2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Att vara lönsam är en förutsättning för företags långsiktiga överlevnad. Samtidigt blir det generellt sett allt hårdare konkurrens och antalet konkurrenter ökar ständigt. Företag behöver således hitta sätt för att kunna fortsätta vara konkurrenskraftiga på marknaden.

    Enligt resursbaserad teori kan företag inneha eller skapa resurser inom sin verksamhet som kan leda till varaktiga konkurrensfördelar, och som följaktligen är viktiga att identifiera och utnyttja på bästa sätt. En tillfällig konkurrensfördel anses vara värdefull, ovanlig samt icke utbytbar. För att resursen ska kunna anses vara varaktig ska den inte heller gå att imitera av konkurrenter. I denna rapport ligger fokus på hur företag inom dagligvaruhandeln försöker skapa varaktiga konkurrensfördelar genom arbetet med miljövänliga förpackningar. Miljövänliga förpackningar utgör en betydande del av branschens miljöpåverkan då dessa kännetecknas av hög omsättning och snabb förbrukning. Idag utgör egna varumärken allt större del av omsättningen bland företagen. Dessa varumärken har företagen självklart en betydande möjlighet att påverka, bland annat produktens egenskaper och inte minst dess förpackning.

    Denna studie bygger på intervjuer med respondenter från tre företag inom dagligvaruhandeln med varierande marknadsandelar. Studien visar att företagen arbetar med miljövänlig förpackningsutveckling på många sätt. Rapporten redogör för hur företagen arbetar för att effektivisera förpackningskedjan, utveckla förpackningar som minskar matsvinn samt hur samarbeten mellan förpackningskedjans användare ser ut och dess betydelse. Det diskuteras även huruvida åtgärderna syftar till att utveckla varaktiga konkurrensfördelar eller ej. Det beskrivs även hur företagen kommunicerar sitt arbete med miljövänliga förpackningar samt hur de strävar efter att utveckla förpackningsinnovationer.  

  • 207.
    Ekenberg, Anna
    et al.
    University of Skövde, School of Business.
    Jonsson Brzokoupil, Anastasia
    University of Skövde, School of Business.
    Affärsstrategins påverkan på sällanköpsföretags lönsamhet och varaktiga konkurrensfördelar: En fallstudie av Sveriges bäst bevarade hemlighet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Titel: Business strategy impact on durable business profitability and sustainable competitive advantages - a case study of Sweden’s best kept secret.

    Background: Swedish retail is of major importance for the country's economy. However, the retail business is faced with a competition that has increased in recent years. The increased competition causes profitability problems in the market. A good profitability is essential for companies to survive on the market. A company’s business strategy is linked to how well a company can compete on the market and creating sustainable profitability.

    Problem: How does the profitability and sustainable competitive advantages affected of a durable company business strategy?

    Purpose: The purpose is to develop an understanding of the connection between a company’s business strategy and the development of competitive advantages and profitability.

    Method: A qualitative method was applied by means of semi-structured interviews based on goal-oriented selection to answer the essay question.

    Conclusion: Business strategy, profitability and sustainable competitive advantages affect and influence each other. A business strategy that is designed after careful analysis to enable the company in the right position on the market based on prevailing market and competitive conditions. By positioning the company properly, they can achieve and maintain profitability. Profitability is, in turn, dependent on the company using its resources optimally. Sustainable competitive advantages are therefore required for companies to maintain profitability over time. It is also important that the business strategy is adapted and developed according to external factors and the company’s resources in order to achieve and maintain profitability and sustainable competitive advantages in a company.

  • 208.
    Eklind, Camilla
    et al.
    University of Skövde, School of Business.
    Redegren, Felicia
    University of Skövde, School of Business.
    Konsumenternas köpbeteende i fysiska klädbutiker och online.2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    I och med internets utveckling har även e-handeln utvecklats och är idag en stor del av handeln. Denna studies syfte är att genom en enkätundersökning ta reda på hur konsumenterna i dagens samhälle handlar på internet och i fysiska butiker i Sverige. Dessutom belyser denna uppsats huruvida deras köpbeteende skiljer sig beroende på ålder och kön. Vi undersöker dessutom hur konsumenterna ser på risker, pris och service när de ska köpa kläder baserat på deras ålder och kön. För att kunna analysera och komma fram till en slutsats har vi använt oss av tidigare forskning och teorier för att knyta samman till det resultat vi har fått genom undersökningen.

      Slutsatsen i denna studie visar att det framförallt är unga konsumenter i mellan åldrarna 16-35 som handlar kläder på Internet idag samt att de har en mer öppen och tolerant syn på e-handeln än vad äldre konsumenter har, vilket vi tror beror på att de är har växt upp i takt med att internet och e-handeln har utvecklats. Studien visar även att kvinnor handlar mer kläder på internet än vad män gör, vilket skiljer sig från vad tidigare forskning visar.

  • 209.
    Emanuelsson, Karin
    et al.
    University of Skövde, School of Business.
    Päivinen, Jennikka
    University of Skövde, School of Business.
    Formella nätverk som verktyg vid jämställdhetsintegrering: En studie av nyttan med formellt nätverk som verktyg i arbetet med jämställdhetsintegrering i en svensk myndighet2019Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problems: Through several studies it has emerged that unwelcome actions are a widespread problem within the Swedish Armed Forces. The women still do not have a clear place on all positions even though the Swedish Defense Monopoly's was closed in 1989. The formal network Network Officer/Employee Woman (NOAK) was introduced by the Swedish Armed Forces to handle issues concerning unwelcome actions, to serve as support and forums where women can discuss problems and exchange experiences.

    Method and purpose: This study aims to investigate how formal network can be beneficial or disadvantageous as a tool in the work of gender mainstreaming within an authority. The employees' experiences of the network as a tool will also be studied. Furthermore, the goal is to identify any underlying factors for the employees' experiences of the tool formal network through the social norms that affect everyone. This for research on formal networks is a tool that works in gender mainstreaming and how this should be further developed and improved. The study's results and conclusions have been based on semi-structured deep interviews with employees, literature review of previous research and internal documents from the Armed Forces.

    Results and conclusion: During the interviews it emerged that networks like NOAK can be good if it is designed in a way that has an understandable purpose for employees within the organization. In the current situation, there is no understanding and knowledge of the network and its purpose. The respondents stated that networks were something positive, even though they did not understand why they would participate in the NOAK meetings(Network Officer/Employee Woman). The underlying factors are primarily lack of knowledge of gender equality, purpose and unwillingness to participate in a "whining forum".

  • 210.
    Emme, Amanda
    et al.
    University of Skövde, School of Business.
    Palmqvist, Elin
    University of Skövde, School of Business.
    Digitaliseringens inverkan på redovisningskonsulters arbete2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Computers and digitalization have rapidly developed since 1980, not at least in the business world. In the accounting industry, digitalization has and will continue to drive change in the accountant’s working methods. Accounting and financial statements have developed from manual to digital form. The digitalization of the accounting industry has been described in other studies, but a deep analysis of how active accountants perceive this change is missing.

    In 2013, the company Kairo Future commenced a study in collaboration with FAR with the goal of understanding how the role of an accountant will need to change due to external influences on their industry. The study will continue until 2025 and is intended to describe how the accounting industry has and will need to adapt in parallel with digitalization.

    Purpose: The purpose of this study is to describe how the work practises of accountants have changed due to digitalization and if the consultants perceive the change as a threat or an opportunity in their practise of work. This could be important information for both companies that are using digitalization more and more but also for the accountants working in the accounting industry. This to see how the impact of the digitalization has changed the accounting industry and the practise of accounting consultants.

    Method: The empirical material in this study was gathered through a qualitative method. 13 accountants have been interviewed in semi-structured interviews.

    Conclusion: The study has described changes in the accountant’s role due to digitalization and reveals both positive and negative effects following the transition from paper form to digital form. The interviewed consultants highlighted that greater efficiency has had considerable impact on their way of working, that their availability to customers has increased and that a standardized way of working has developed. Their ability to work in real time has increased, whilst their role has developed into a more advisory role due to the digitalization of the industry. 

    Used keywords: digitalization, accounting, accountants, change, practise.

  • 211.
    Englund, Malin
    et al.
    University of Skövde, School of Business.
    Söderhielm, Jacob
    University of Skövde, School of Business.
    Grön marknadsföringsstrategi: påverkar den konsumenters miljöattityd gentemot fötetag?: En jämförande studie av företag med olika grad av grön marknadsföringsstrategi2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Previous research shows that consumers in general have become more aware of the environmental problems that may occur, with an increased consumption. More and more companies have begun to refocus their marketing strategies to create a greener identity. This is a response to consumers demands for greener alternatives. The companies are investing substantial resources to implement these strategies. A problem that therefore needs to be examined is whether it really do any good for the companies in the end, to use green marketing strategies.

    The study examines if consumers have greener attitudes toward a company (Max), which has a marketing strategy that is greener than it’s main competitors’ (Burger King and McDonalds).

    Purpose: The purpose of this study is to find out whether consumers of Generation Y's attitudes differ between companies with different degrees of green marketing strategies.

    Method: The study is based on a deductive approach with a quantitative method. Data has been collected in the form of a questionnaire survey with 152 respondents aged 21-39 years.

    Conclusion: The study shows that a company with a well-established green marketing strategy (Max) is perceived as greener by the consumers, than it’s main competitors (Burger King and McDonalds).

  • 212.
    Engström, Emelie
    University of Skövde, School of Business.
    Hållbarhet och integrerad rapportering: i den Svenska gruvbranschen2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Society is becoming more aware of the impact the consumer society has on the environment, humans and our planet. This has resulted in higher demands for businesses to operate in a responsible manner with respect to sustainability. With increased consciousness new ways to report sustainability develops, which has led the International Integrated Reporting Council to launch a framework for integrated reporting in 2013. This is a whole new way of thinking where the operation of the business and sustainability must be integrated with each other to be able to show the connection between the economic, environmental and social aspects. In order to account for its integrated approach, an overall integrated report highlighting these three aspects is drawn up. This will be made visible by companies by integrating sustainability aspects in its annual report.

    The purpose of this study is to gain a deeper understanding of how integrated the annual reports of the mining industry companies are and to gain a deeper understanding of why firms choose to make use of integrated reporting. To answer the question of why companies choose to use the reporting form, a theoretical approach based on legitimacy theory, stakeholder theory, resource dependence theory and isomorphism is applied in order to get a broader understanding of the phenomenon.

    The result shows that by working with integrated reporting an opportunity creates to communicate their sustainability work in an easily and understandable manner to all stakeholders the company interacts with. The company is showing commitment to its stakeholders so that they are seen as legitimate, which in turn creates the ability for the company to obtain critical resources necessary for its operations. The two most critical resources for the mining industry is operating permit and competent employees. The result shows that even isomorphic forces have an impact regarding why the businesses in the study report in a similar manner.

  • 213.
    Enström, Frida
    et al.
    University of Skövde, School of Business.
    Hermanssson, Emma
    University of Skövde, School of Business.
    Utvärdering av hållbarhetsredovisning: En studie som visar viktiga faktorer vid aktieägarnas utvärdering och jämförelser av hållbarhetsredovisningar2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background

    Today companies include CSR in their operations and establish sustainability reports which is a consequence of increased pressure from society and company stakeholders, including shareholders. Previous studies find that the information in sustainability reports varies, which complicates the ability of readers to evaluate different sustainability reports and compare it between companies. For example, to receive value from the CSR-activities, shareholders must in a correct way interpret and value the activities. Companies' work with CSR can create value for shareholders by increasing the trust of stakeholders which leads to protection of the company when negative events occur.

     

    Purpose

    Our purpose is to contribute to understanding the use of sustainability reports when comparing between different companies and what information that is important for shareholders to evaluate in sustainability reports.

     

    Methods

    We conducted our study in line with the qualitative method. The empirical data was gathered through six semi-structured interviews. Analyses of the empirical result in relation to theories and previous studies presented in our theoretical framework led to our conclusions.

     

    Results

    This study shows that transparency, credibility and essential are important factors for shareholders to evaluate in sustainability reports. Shareholders should also evaluate risks, as well as the probability that these will occur and what it will have for consequences. Our study shows that sustainability reports are useful when comparing different companies because the evaluation is based on the comprehensive picture, which allows shareholders to ignore the fact that the companies report different types of information. 

  • 214.
    Ericson, Irina
    et al.
    University of Skövde, School of Business.
    Kaewyai, Doungkamol
    University of Skövde, School of Business.
    Användning av balanserat styrkort inom stödfunktioner i en offentlig organisation utifrån ett medarbetarperspektiv2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Title: Using the Balanced Scorecard in support departments in a public organisation from the employees point of view

     

    Keywords: Organization, Leadership, Balanced Scorecard [BSC], Processes, Support Department

    Background: The society requires that organizations which are financed with taxes should use their resources efficiently. It requires that organizations should be driven under constant improvement. One way might be to use the Balance Scorecard [BSC] which is an instrument to lead an organization toward its goals.

    Problem: What is the experience of the staff of two support departments in a public organization of using of BSC in their departments? What advantages and disadvantages of using of BSC are experienced by the staff of two support departments in a public organization in their departments? How can leaders affect the staff’s experience so the job in these departments becomes more effective? Can we affect staffs motivation to use BSC with the help of the institutional theory?

    Purpose: The purpose of this work is to study the question if the BSC is a well-functioning control instrument in some departments of one public organization. We will increase the knowledge of how the staff of two support departments experiences the BSC in their departments. Our study can be used as a pilot study for a larger study of the practical use and development of control instruments in support departments in public organizations.

    Method: This study is descriptive because the purpose is to study the staff’s experience. The analysis has been done deductively. This is a case study with two cases. The method used in the study is qualitative. We take advantage of semi-structured interviews in this study.

    Conclusion: Our result shows that the staff from these two departments of the public organization does not engage themselves in this activity so much. It can be explained by the fact that their main work tasks which takes most of the time are to support producing departments. That is why the controlling with the help of BSC in these departments is not prioritized from the personals point of view. The staff’s experience coincide with the institutional theory which points out the difference between that what should be achieved and what really has been accomplished. The leaders can affect the staff’s motivation by communicating the BSC so these departments can work more effectively.  

  • 215.
    Ericsson, Mikael
    et al.
    University of Skövde, School of Business.
    Wang, William
    University of Skövde, School of Business.
    Värdering av spelarkontrakt inom svensk fotboll: En kvalitativ studie om hur svenska fotbollsklubbar värderar sina spelarkontrakt2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Football players are the most valuable assets in a football club. Football is different compared to other sports and industries because of the global market that exists where player contracts can exchange owners. In order for a player contract to be exchanged it needs an economic value on the contract. Transfer of players contracts are an important part in football which forces the clubs to valuate the players to ensure that they will get the right amount of payment of a potential transfer.

    Purpose: The purpose of the study is to describe the problems when football clubs valuate their own player contracts and how their approach can be explained. Following question has been asked: How does Swedish football clubs valuate their own player contracts and how can their approach be explained?

    Method: The study has been using a qualitative method based on six interviews. We conducted the interviews with respondents that work in the different clubs and one interview that works as a CFO for Swedish Football Association.

    Conclusion: In the conclusion we found out that the football clubs don’t use any specific valuation model to valuate their player contracts. The reason is because the value of a player contract is affected by a variety of different factors and football players are humans that possess different characteristics and qualifications. We have noticed that the clubs use a kind of multiple valuation but it`s only used as a tool to make the valuation easier. Instead it is required that the clubs makes an individual estimation from the player’s characteristics and qualifications. The clubs consider which factors that are most important for the specific player contract. We have concluded that the football club’s valuation processes are divided into three different steps. The process will clarify how football clubs valuate their own player contracts.

  • 216.
    Eriksson, Andreas
    et al.
    University of Skövde, School of Business.
    Lagerlöf, Daniel
    University of Skövde, School of Business.
    Planering i små familjeföretag: En studie kring hur planeringar förändras i små familjeföretag när de upplever tillväxt2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Family firms the most common form of business in the world and the academic interest around them has grown significantly over the past decades. When a company is experiencing financial growth their information needs increases and they are encouraged to draw up plans to cover the information need. Previous studies on the subject have pointed out that the research on formal plans in family firms is incomplete in many areas. The research that has been done indicates that planning is not a priority in small family firms for various reasons and that the planning carried out is largely informal. Whether family firms implement more planning practices as they increase in size is haven’t been tested in qualitative research.

    The purpose of this study is to increase the understanding of how small family firms in Skaraborg change their use of formal plans when they are experiencing a period of financial growth and if the growth of the family firm is affected by it being planned or not. To answer this, we have selected 13 formal planning practices that we have studied the presence of in our case companies and if there was any change in the use of these practices over their most recent growth period. The study was conducted with a qualitative research method where data collection has been in the form of semi-structured interviews. This is to increase our ability to create a deeper understanding of our selected area of research.

    The results of the study have shown that small growing family firms perform few changes in their planning practices. We have not been able to demonstrate in the context of this study that financial growth increased the use of formal planning practices in family firms in Skaraborg. Our conclusion of this study is that if small growing family firms are going to change their use of formal planning and benefit from it, it is not enough to rely on external help for this. Instead these companies should focus their resources on educating current management staff in the use of formal planning practices and the difficulties that arises along financial growth to see the connection between the two. Just because financial growth increases the need for information that doesn’t mean that any planning to cover the information need will be implemented. A leader in the enterprise must discover the need and choose to use a planning practice to cover it.

  • 217.
    Eriksson, Erik
    et al.
    Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
    Andersson, Thomas
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
    Hellström, Andreas
    Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
    Gadolin, Christian
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
    Lifvergren, Svante
    Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
    Collaborative Public Management: Coordinated Value Propositions among Public Service Organisations2019In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Article in journal (Refereed)
    Abstract [en]

    Drawing from collaborative public management, this article seeks to contribute topublic service logic by focusing on what precedes the public service user’s realizationof value: the value proposition. A new care model for elderly people with multiplechronic diseases shows that coordinators with an inter-organizational mission, ver-tical and horizontal supporting structures, trust established through relationships,and recognition of service systems’embeddedness in social systems are pivotal forthe ability of public service organizations to develop coordinated value propositions.The contribution to policy and practice is an increased understanding of a coherent,rather than fragmented, welfare system for users/citizens.

  • 218.
    Eriksson, Erik
    et al.
    Chalmers University of Technology.
    Hellström, Andreas
    Chalmers University of Technology.
    Andersson, Thomas
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Chalmers University of Technology.
    Gadolin, Christian
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Beyond Sickcare: Collaborative Value Creation Emphasizing Health in Healthcare2018Conference paper (Refereed)
  • 219.
    Eriksson, Erik Masao
    et al.
    Department of Technology Management and Economics/Centre for Healthcare Improvement, Chalmers University of Technology, Sweden.
    Hellström, Andreas
    Department of Technology Management and Economics/Centre for Healthcare Improvement, Chalmers University of Technology, Sweden.
    Andersson, Thomas
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Technology Management and Economics/Centre for Healthcare Improvement, Chalmers University of Technology, Sweden.
    Gadolin, Christian
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Lifvergren, Svante
    Department of Technology Management and Economics/Centre for Healthcare Improvement, Chalmers University of Technology, Sweden / Skaraborg Hospital Group, Sweden.
    Conradi, Nils
    Regional Cancer Centre West, Sweden.
    Post-New Public Management in Public Healthcare: Recycled, Hybridized, Paradigmatic?2019Conference paper (Refereed)
    Abstract [en]

    New Public Management (NPM) is increasingly used pejoratively and claimed unfit for the complex challenges in contemporary societies, for example aging population structures and, as a result, increased number of cancer patients. Consequently, post-NPM gains increased attention. Drawing from a longitudinal case in Swedish cancer care, the present article seeks to pinpoint post-NPM in public healthcare practice. It is revealed that some post-NPM aspects are recycled by combining traditional public administration (pre-NPM) and NPM aspects: the former’s re-professionalisation is combined with the latter’s foci on performance measures, decentralisation, and accountability. Other post-NPM aspects are hybridizing typical NPM aspects with new (post-NPM) aspects: for instance, customer-focus is taken further to include the patient’s active participation in co-designing services, and standardization is reinterpreted to concern meeting-places rather than efficiency. Yet other aspects are replacing NPM shortcomings: for instance, trust is replacing control, and a systems approach is replacing the intra-organisational focus.

  • 220.
    Eriksson, Frida
    et al.
    University of Skövde, School of Business.
    Sjökvist, Frida
    University of Skövde, School of Business.
    Hur ser rekryteringsprocessen ut i familjeägda företag?: En kvalitativ studie av tre familjeädga företag i Jönköpingsregionen2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Favouritism of family members when recruiting is something that in research is defined as "nepotism". Thus conferring undeserved rewards obtained and the unfair discrimination in employment may occur. It may also be that family members get benefits, which other employees may not take part of. The purpose of this study is to increase understanding of how recruitment takes place in family firms and if and how nepotism affects the process. 

    In this study, three family-owned companies located in Jönköping, have been investigated. Following a qualitative research, we conducted interviews with family members involved in respective family business. Seven interviews were conducted with issues related to our theoretical framework. 

    We have in our study described how the recruitment process usually takes place in the studied family businesses and that nepotism is something that is a common phenomenon and in many cases have come to influence the recruitment process, both negatively and positively. Informal- and formal recruitment is something that proved to be mixed in all three businesses, where informal recruitment, however, proves to be the form of recruitment process, which often led to having the right person at the right place and also generated a good work environment. The choice of recruitment process has primarily been due to cost, but also the assurance that the right person is in the right place has been a significant factor. 

    What would be interesting to find out in future research is if the use of informal recruitment generally contributes to a better working environment and more committed employees, since this study only took three family businesses in Jönköping into consideration. But also whether the longer learning period regarding lost skills could hurt the company in the long term.

  • 221.
    Eriksson, Gustav
    et al.
    University of Skövde, School of Business.
    Dzafic, Jasmin
    University of Skövde, School of Business.
    Entreprenörens delaktighet i bokslutsprocessen i nystartade företag2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    A large number of new businesses are started every year and only in the first quarter of 2015, 18 618 businesses started up. Starting up a new business requires, by the entrepreneur that is starting it, an idea and a plan for how it should be implemented. Today entrepreneurs in start-ups are a central part of the economy, which makes them an interesting topic to study. For the entrepreneurs to succeed in their business, it is of importance that the accounting functions. Several previous studies discuss the fact that entrepreneurs do not have the knowledge about accounting that is required in start-ups. The reason why several entrepreneurs do not succeed in their business is in fact the lack of knowledge about accounting, as showed in previous studies.

    The main purpose of this paper was to increase the understanding of the importance of external accounting in start-ups, which have been done by describing the entrepreneur´s participation in the year-end procedure in start-ups. A qualitative approach was used during the study to answer the purpose, where we interviewed ten entrepreneurs from nine different start-ups regarding their participation in the year-end procedure.

    Empirical results conclude that all entrepreneurs are involved in the year-end procedure. The study also demonstrated that entrepreneurs in start-ups are taking help from external parties to put together the year-end procedure.

    We have used the sense-making theory to gain an understanding of why and how the entrepreneurs participate in the year-end procedure, by which we could obtain several value creating reasons for participation. It is difficult to draw a general conclusion of what a value-creating action is as a result of participation in the various phases for all entrepreneurs. However it is possible to distinguish various reasons for the different entrepreneurs that can be seen as value creating.

  • 222.
    Eriksson, Ida
    et al.
    University of Skövde, School of Business.
    Strid, Sissel
    University of Skövde, School of Business.
    Konsumenters vilja eller ovilja till att lämna ut personlig information vid köp online: En undersökning om hur viljan att lämna ut personlig information upplevs ur ett konsumentperspektiv vid köp online2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Bakgrund: Samtidigt som e-handel som säljkanal växer ökar konsumenternas oro för att lämna ut sin egen personliga information online. Vilket är viktigt att ta hänsyn till då konsumenternas personliga information är viktig data för företagen, då de med hjälp av den kan effektivisera sin marknadskommunikation, genom att exempelvis rikta erbjudanden till konsumenter. Konsumenters personliga integritet är något som företag bör värna om för att på så vis respektera sina konsumenter samt få tillgång till deras personlig information. Gör inte företagen det skulle det kunna leda till negativa attityder samt att konsumenter faktiskt inte vill dela sin personliga information och att köp online inte genomförs. Vilket i vissa fall kan leda till att konsumenterna känner en brist på kontroll över hur deras personliga information används. 

    Syfte: Syftet med studien är att undersöka hur personlig integritet, typ av personlig information, attityder samt konsumentkontroll kan ligga till grund för konsumenternas vilja eller ovilja att lämna ut sin personliga information vid köp online. 

    Metod: Denna undersökningen har utförts med hjälp av en kvalitativ forskningsmetod. För att undersöka ämnet konsumentkontroll genomfördes 16 stycken semistrukturerade intervjuer med konsumenter. Dessa respondenter hade varierande demografiska uppgifter, således en heterogen grupp, för att på så vis komma åt bredden inom ämnet. 

    Slutsats: Från de genomförda intervjuerna framkom det att konsumentkontroll inte behöver ha en sådan stor påverkan för konsumenter vid utlämning av personlig information vid köp online. Då det föreligger oklarheter kring vad konsumentkontroll i samband med personlig information är, samt att vi lever i ett bekvämt samhälle med konsumenter som är vana vid snabba interaktioner. Det blev också tydligt att konsumentbeteende är komplext, då konsumenter är olika samt dynamiska.

  • 223.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Challenges in Hospitals Digitalization – Physicians’ and Nurses’ Outlook2017Conference paper (Refereed)
    Abstract [en]

    Digitalization is sweeping every organization. Also in hospitals patients’ records go through a digitization process to become electronic healthcare record, (EHR).

    Purpose – This study describe physicians and nurses perceptions towards digitization of their work practices. The overall questions is: What are the professionals’ perceptions on how to work with digitalized information systems?

    Design/methodology/approach –The sample consisted of physicians (n=64) and nurses (n=261) working in a Swedish regional hospital. A standardized questionnaire was coupled with free-text options as well. The professionals’ perceptions of EHR were compared with the traditional paper-based records.

    Findings – The professionals reacted with resistance and need more time and more well-developed systems to exercise their new skills. Competence to document in itself is not the problem. The problem is how to perform their new EHR work in daily practise. Communication problems between different systems become obvious. The study shows that performability is important when working with digitization in every day’s practises.

    Practical implications – There are still shortcomings in the quality of the documentation in EHR. Redundant documentations have to be minimized. The communication between systems and information to patient have to be developed. It also important to have more and better work places for professionals’ possibility to perform their skills. Additionally, to increase their knowledge of digitization in healthcare the professionals need continuous training and time to discuss pros and cons with the digitization.

  • 224.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Followership for Organizational Resilience in Health care2018In: The Resilience Framework: Organizing for Sustained Viability / [ed] Stefan Tengblad, Margareta Oudhuis, Singapore: Springer, 2018, p. 163-179Chapter in book (Refereed)
    Abstract [en]

    The resilient organization has the important capability of creating high reliability. In health care, professionals deal with major challenges in terms of new working methods. The chapter describes the introduction of a standardized working method in hospitals, utilizing Lean-oriented work processes. That is different from nurses’ and physicians’ traditional and flexible way of working. These differences in approaches are the subject of the study. The question is: How can followership create and maintain high reliability and resilience in health care? A comparative case study was performed using interviews and steering documents. To maintain and create high reliability, social resources such as followership are important. Followers’ ability to improve, cooperate, and learn turned out to be important characteristics. Organizational resilience depends on these professionals’ ability to manage change.

  • 225.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Förtroende för vårdens information2018In: Socialmedicinsk Tidskrift, ISSN 0037-833X, Vol. 95, no 3, p. 311-320Article in journal (Refereed)
    Abstract [en]

    New technologies in health care shall provide more efficient information flows and contribute to treat patients more efficiently. The purpose describes and analyzes the professionals’ trust to the information in electronic healthcare records, compared to the former analogue. A survey of physicians’ (n = 65) and nurses’ (n = 262) (response rate of 84.7%) perceptions was performed about trust of the information regarding support, opportunities and challenges, and the professionals’ knowledge and ability to apply this information. The horizontal trust between professionals supports trust of the information. Digitized information, in itself, does not render the use of information more efficient. However, it is not digitalization that develops trust in the information without the trust between those working with the patients.

  • 226.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Hospital management from a high reliability organizational change perspective: A Swedish case on Lean and Six Sigma2017In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 30, no 1, p. 67-84Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to describe and analyze nurses’ perceptions and evaluations of healthcare developmental work after the introduction of Lean and Six Sigma and, how nurses aspire to maintain a high reliability organization (HRO).

    Design/methodology/approach – Nurses’ roles and the way they respond to new efficiency and quality working methods are crucial. Underlying themes were analyzed from in-depth, semi-structured interviews with (n 17) nurses at two Swedish hospitals.

    Findings – The nurses perceived that Lean worked better than Six Sigma, because of its bottom-up approach, and its similarities with nurses’ well-known work qualities. Nurses coordinate patients care, collaborate in teams and take leadership roles. To maintain high reliability and to become quality developers, nurses need stable resources. However, professional’s logic collides with management’s logic. Expert knowledge (top-down approach) without nurses’ local knowledge (bottom-up approach) can lead to problems. Healthcare quality methods are standardized but must be used with flexibility. However, HROs ensue not only from method quality but also from work attitudes, commitment and continuous work-improvement.

    Practical implications – Management can support personnel in developmental work with: continuous education, training, teamwork, knowledge sharing and cooperation. Authoritarian method structures that limit the healthcare professionals’ autonomy should be softened or abandoned.

    Originality/value – The study uses theoretical concepts from HROs, which were developed for unexpected events, to explain the consequences of implementing Lean and Six Sigma in healthcare.

  • 227.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Maintaining Healthcare Organizations’ Reliability in Times of Change2014In: British Academy of Management 2014: Track: Organizational Transformation, Change and Development / [ed] Catherine McCauley-Smith, London, 2014, p. 1-18Conference paper (Refereed)
    Abstract [en]

    Healthcare organizations should be reliable and resilient when unexpected events occur that create pressure for change. This paper discusses the importance of reliability and resilience when a decision is made to standardize the professionals’ work methods.

    The aim was to explain how healthcare organizations can maintain high reliability in the operations beyond an unexpected event.

    Two qualitative case studies at two hospitals are used to compare the work methods. Semi-structured interviews and follow-up questions were conducted with managers, nurses, and physicians in departments of cardiology and urology. Annual reports and operation plans also provide data.   

    High reliability healthcare organization is sufficiently resilient in times of change if providing quality care, encourages flexibility, individual responsibility, promotes good communication, develops learning processes and gives legitimacy.  

    Professionals need participate in decision-making processes and require time and opportunity to develop knowledge and skills.

  • 228.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Medarbetarskap för en resilient sjukvård2014In: Organisatorisk resiliens: Vad är det som gör företag och organisationer livskraftiga? / [ed] Stefan Tengblad & Margareta Oudhuis, Lund: Studentlitteratur AB, 2014, 1, p. 181-198Chapter in book (Other academic)
    Abstract [sv]

    En viktig förmåga som skapar resiliens i många slags organisationer är att den har hög tillförlitlighet. Organisatorisk tillförlitlighet innebär att det som produceras utvecklas över tid på ett sådant sätt att produkten eller tjänstens tillförlitlighet garanteras och behåller en hög nivå. I det här kapitlet beskrivs medarbetarskapets betydelse för att skapa en tillförlitlig och resilient sjukvård. Frågan som ställs är hur medarbetarskap kan medverka till att upprätthålla en god, tillförlitlig och resilient vård.

     

    Utveckling i sjukvården sker främst med hjälp av de sociala resurser som i studien beskrivs som medarbetarskap. Hur medarbetare, såsom sjuksköterskor och läkare, upprätthåller en god vård har stor betydelse, eftersom utvecklingen sker i en miljö där det finns stora risker för fel och misslyckanden. Utifrån två styrmodeller, standardiserade processer och flexibelt arbetssätt, undersöks möjligheten för en sjukhusorganisation att ha en hög tillförlitlighet när den utsätts för förändringsförsök.

     

    Med utgångspunkt från två fallstudier där en har anammat ett processorienterat arbetssätt och den andra behållit det flexibla arbetssätt som varit sedan tidigare, visar studien i båda fallen på en god och resilient vård. Oavsett arbetssätt var framgångsfaktorerna för en resilient och god vård med hög tillförlitlighet ett medarbetarskap där sjuksköterskor, läkare och övrig vårdpersonal kännetecknades av en vilja att utveckla verksamheten genom att vara lyhörda för den och att själva utvecklas genom att följa och respektera experterna inom sjukvården; samarbeta genom sin ovilja att förenkla vården och i stället utveckla en helhet oavsett om vården skär genom organisatoriska barriärer; lära av varandra genom att vara engagerade för en resilient och god verksamhet.

     

    Vårdens behov och kontext måste därmed styra hur sjukvården ska utövas. Ibland förs diskussioner om att det ena arbetssättet är bättre eller sämre än det andra. I sjukvården är det dock inte ett antingen eller som gäller när nya arbetssätt ska bestämmas. Utveckling som inte anses hållbar och tillförlitlig av medarbetarna bör förekomma mycket sparsamt, om ens alls. Standardisering som trend i sjukvården behöver därför kontextualiseras. I vilka fall den ena eller andra modellen ska användas måste vara upp till respektive medicinsk expertis att avgöra.

     

    För en sjukhusledning är det därför viktigt att stödja engagerade experter. Det finns ett behov av en dialogorienterad ledarstil, som uppmuntrar medarbetarnas initiativ och som kan bidra till att utveckla vårdverksamhet där hög tillförlitlighet är minst lika viktigt som en effektiv hushållning av resurser.

  • 229.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Nurses’ perceptions of healthcare development work in a high reliability organisation: A study of Lean and Six Sigma in hospital management2015In: BAM2015. The Value of Pluralism in Advancing Management research, Education and Practice, London, 2015, Vol. 1, p. 1-17Conference paper (Refereed)
    Abstract [en]

    Most nurses are deeply involved in healthcare development work. Nurses are required to participate as they coordinate processes with other health professionals in the entire hospital care chain.

    To investigate how nurses perceive and evaluate healthcare development work when Lean and Six Sigma are introduced in clinical practises, in-depth, semi-structured interviews with seventeen nurses at two hospitals were used.

    The nurses mean that quality healthcare is more dependent on hospital personnel than on the use of Lean and Six Sigma. Lean can be used in some healthcare areas but not in all. Six Sigma can be used only if some precautions are taken and personnel participate in the decision-making. Furthermore nurses do stress the importance of education and training, teamwork, and cooperation as ways to improve healthcare.

  • 230.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Organizing for Development Work in Healthcare Organizations: A study of Quality Methods for Reliable Care2015In: 23rd Nordic Academy of Management Conference: 12-14 August 2015, 2015, p. 138-138Conference paper (Refereed)
    Abstract [en]

    Healthcare professionals are involved in development work that is always present in healthcare organisations. They are required to participate when quality methods such as Lean and Six Sigma are introduced in hospitals’ clinical practises.

     

    The purpose of this paper is to explore how development work in terms of providing reliable care are perceived by nurses and physicians when quality methods are implemented in clinical practises.

     

    The data consist from in-depth, semi-structured interviews with seventeen nurses and ten physicians at two hospitals in western Sweden. A qualitative research method was used. The interviews were analysed in the search for underlying themes that reflect their perception and evaluation of the quality methods and their possibility to increase the reliability in healthcare.

     

    The confidence between nurses and physicians was essential for creating and maintaining supportive relationships and reliable systems. Reliable care seemed to be more of the result of the dedication and professionalism than the result of the applied quality methods. Reliability in healthcare seemed to flow from work attitudes, commitment and continuous development work as much as from quality methods. In general, the professionals more emphasized the importance of teamwork and cooperation as ways to develop healthcare.

  • 231.
    Eriksson, Nomie
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Gadolin, Christian
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The professional logic in welfare organizations: implications for change2017Conference paper (Refereed)
  • 232.
    Eriksson, Nomie
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Müllern, Tomas
    Jönköping International Business School, Jönköping, Sweden.
    Interprofessional Barriers: A Study of Quality Improvement Work Among Nurses and Physicians2017In: Quality Management in Health Care, ISSN 1063-8628, E-ISSN 1550-5154, Vol. 26, no 2, p. 63-69Article in journal (Refereed)
    Abstract [en]

    This article studies interprofessional barriers between nurses and physicians in the context of quality improvementwork. A total of 17 nurses and 10 physicians were interviewed at 2 hospitals in Sweden. The study uncovered anumber of barriers relating to both the relative status of each group and their defined areas of responsibility.

  • 233.
    Eriksson, Nomie
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Müllern, Tomas
    Jönköping International Business School.
    Andersson, Thomas
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Gadolin, Christian
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Tengblad, Stefan
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ujvari, Sandor
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Involvement Drivers: A Study of Nurses and Physicians in Improvement Work2016In: Quality Management in Health Care, ISSN 1063-8628, E-ISSN 1550-5154, Vol. 25, no 2, p. 85-91Article in journal (Refereed)
    Abstract [en]

    This article reports on the involvement of nurses and physicians in improvement work, with a special focus on the drivers. The purpose was to describe how the nurse and physician groups understand involvement drivers for improvement work and to explain the differences in how they understand involvement. The study was conducted at 2 Swedish hospitals, and a total of 20 nurses and 10 physicians were interviewed. The theoretical framework, developed by an interpretative approach, identifies and describes a number of involvement drivers. On clustering the drivers into larger involvement factors, the study shows clear differences and profiles in terms of the 2 groups' perception and understanding of the involvement—drivers. Each group's profile was then analyzed on the basis of concept of professional culture.

  • 234.
    Eriksson, Nomie
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Tengblad, Stefan
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Låt professionerna leda vårdens utveckling!2014In: Jordemodern, ISSN 0021-7468, Vol. 127, no 1-2, p. 5p. 4-9Article in journal (Other (popular science, discussion, etc.))
  • 235.
    Eriksson, Nomie
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ujvari, Sandor
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Fiery Spirits in the context of institutional entrepreneurship in Swedish healthcare2015In: Journal of Health Organisation & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 29, no 4, p. 515-531Article in journal (Refereed)
    Abstract [en]

    Purpose – Clinical governance and leadership concepts can lead to more or less successfulimplementations of new clinical practice. The purpose of this paper is to examine how Fiery Spirits, asinstitutional entrepreneurs can, working in a team, implement sustained change in hospital clinicalpractice.Design/methodology/approach – This paper describes two case studies, conducted at two Swedishhospitals over a period of two years, in which changes in clinical practice were implemented. In bothcases, key-actors, termed Fiery Spirits, played critical roles in these changes. The authors use aqualitative approach and take an intra-organizational perspective with semi-structured in-depthinterviews and document analysis.Findings – The new clinical practices were successfully implemented with a considerable influenceof the Fiery Spirits who played a pivotal role in the change efforts. The Fiery Spirits persuasively,based on their structural and normative legitimacy and the adoption of learning processes, advocated,and supported change.Practical implications – Fiery Spirits, given flexibility and opportunity, can be powerful forcesfor change outside the trajectory of management-inspired and management-directed change.Team members, when inspired and encouraged by Fiery Spirits, are less resistant to change and morewilling to test new clinical practices.Originality/value – The paper complements literature on how the Fiery Spirit concept aligns withconcepts of clinical governance and leadership and how change can be achieved. Additionally, thefindings show the effects of legitimacy and learning processes on change in clinical practice.

  • 236.
    Espling, Kim
    et al.
    University of Skövde, School of Business.
    Hagström, Oscar
    University of Skövde, School of Business.
    Mångfaldsplanens påverkan på rekrytering: En kvalitativ studie om chefer inom bank- och finansbranschen2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Immigration to Sweden has increased in recent years requiring organizations to utilize the newly arrived population. The Swedish Parliament wishes to promote diversity in Swedish workplaces and has laid down a law stating that organizations must actively work on diversity. Due to the absence of a directive, the recruitment procedure has been characterized by managers tending to recruit individuals similar to themselves, which has resulted in homogeneous group configurations. This phenomenon is called homosocial reproduction. The importance of a diversity policy is therefore essential for diversity to be continuous throughout the organization.

    Purpose: The purpose of the study is to describe and analyze the manager's perception of how recruitment is based on the organization's diversity policy.

    Method: Since the purpose of the study is to describe and analyze individual experiences, a qualitative survey method has been used. Seven individual semi- structured interviews have been conducted in relation to our theoretical reference framework.

    Conclusion: The results of the study emphasize the manager's lack of commitment to reading the diversity policy. Furthermore, the present study has shown that managers perceive that the diversity policy cannot be applied at local offices, resulting in HR failing to disseminate the information. The study has also shown that the diversity policy did not affect the manager's recruitment process. The present study has shown that managers recruit according to personal preferences and have diversified group compositions in the form of varying gender, age, work experience and academic background. The present study has shown that ethnicity is not involved in the manager's definition of diversity, which may indicate ethnic subordination.

  • 237.
    Evangelista, Pietro
    et al.
    Research Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Knowledge management in environmental sustainability practices of third-party logistics service providers2015In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 45, no 4, p. 509-529Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to provide a structured literature review on knowledge management (KM) and KM strategy in environmental sustainability practices of logistics service providers. The paper highlights the nature and scope of existing research and identifies areas for future research. Design/methodology/approach – The study consists of a systematic review of existing research regarding KM in sustainable logistics. In all, 38 refereed research papers formed the basis of analysis. This methodology allows for the minimization of researcher bias and the maximization of reliability and replicability. Findings – The literature review made possible the identification of three basic elements through which building-up appropriate KM approaches and KM strategies in the area of environmental sustainability by third-party logistics service companies will be enhanced: customer relationship management, quality of human resources and the adoption of information and communication technology tools and systems. Research limitations/implications – This study may not have enabled a complete coverage of all articles in the field of KM in the context of environmental sustainability practices of logistics service companies. Yet, it seems reasonable to assume that the review process covered a large share of studies available. The main research implications deriving from the study concern research methods, analysis of factors hampering/supporting the implementation of KM in practices related to environmental sustainability, development of measures to demonstrate the impact of KM on sustainability practices and role of different stakeholders in the implementation of KM in environmental sustainability practices. Originality/value – To the best of the authors ' knowledge, no systematic literature review on this topic has previously been published in academic journals.

  • 238.
    Evansluong, Quang
    et al.
    Lund University School of Economics and Management.
    Boers, Börje
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ujvari, Sandor
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The family influences of EO development in immigrant family businesses2018In: Sustainable entrepreneurship: A win-win strategy for the future, Toledo, 2018Conference paper (Refereed)
    Abstract [en]

    This paper explores how family influences the entrepreneurial orientation (EO) process in immigrant family business. To fulfill the purpose, we employ inductive multiple case studies with in-depth interviews.  We rely on seven cases of immigrant entrepreneurs of Chinese, Icelandic, Turkish, Cameroonian, Mexican and Lebanese who established firms in Sweden. Our results suggest that EO development trajectories vary in regard to first and second immigrant entrepreneurs, low and high-tech sectors and host and home countries. Thus, family dynamics facilitates the development of entrepreneurial orientation over time through transforming, translating and transferring across generations and contexts. Our study indicates that, through family dynamics, EO is developed as a (1) transferring process of the founders’ proactiveness between the family in the home and host country; (2) translating process of risk-taking between the family companies in the home country to immigrant family company in the host country and (3) transforming process of innovativeness between the home and the host country.

  • 239.
    Eveline, Andersson
    et al.
    University of Skövde, School of Business.
    Lina, Dahlén
    University of Skövde, School of Business.
    Organisationskulturens påverkan på tjänstemäns tillgänglighet efter arbetstid: En kvantitativ studie om relationen mellan organisationskultur och behovet av att ständigt vara uppkopplad efter arbetstid2016Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
  • 240.
    Evertsson, Josephine
    et al.
    University of Skövde, School of Business.
    Ragnarsson, Rebecca
    University of Skövde, School of Business. Rebeccamariar@hotmail.com.
    Det svåra samtalet: Samtalets förberedelser2018Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [en]

    A manager will need to have a "difficult conversation" one way or another, in order to handle these conversations in the best possible way, preparation is required. In this survey we have chosen to investigate what kind of preparations that are most important to succeed. What is experienced as a difficult conversation is individual, it may be that the subject is difficult or that there is an uncertainty about how the person in question will respond. Preparations are important for feeling confident about the conversation and it is important to have a clear picture of why the conversation should take place.

    In order to find out how these preparations are carried out in reality, the qualitative method was chosen in the form of individual interviews. The keywords we used were difficult conversations, difficult people, avoiding difficult conversations, reactions, leadership and managers.

  • 241.
    Filipsson, Amanda
    et al.
    University of Skövde, School of Business.
    Andersson, Elin
    University of Skövde, School of Business.
    Kalkylavvikelser: Aktiv påverkan i det dagliga arbetet i tillverkande företag2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Today´s society is characterized by constant changes in the business environment. Internationalization, globalization and development in technology are factors that lead to increased global competition between companies, why companies must improve their processes to remain competitive and profitable. The constantly changing society requires a well-implemented management control to keep up with the development, Manufacturing companies represents a big part of the Swedish industry. The companies must therefore adapt to the pace of globalization. Researchers have identified a gap in knowledge between management control in theory and practice. Research and development of methods for management control take place without ensuring how it is perceived in practice.

     

    The purpose of this study is to define the reasons that explain why calculated deviations occur in the automobile industry in Sweden and how these deviations can be affected and reduced by active impact in the daily work. Our hope is to increase the knowledge about the deviations; how they can be affected, reduced and give a better precision in the calculations, with internal benchmarking and Kaizen as tools. The study was accomplished by interviews, meetings and observations of two departments in a large manufacturing company in order to create a deeper understanding. The study carried out with a qualitative approach.

     

    The results we have found show that there is a great ability to affect the deviations. The opportunity for active impact differs depending on the respondent´s position in the company. The study shows that most respondents consider the lack of time as the main reason why they don´t use instruments for active impact, such as Kaizen and internal benchmarking. Furthermore we have found that employees are motivated by more than just monetary compensations, such as verbal encouragement and being noticed. The study concludes that different instruments for increasing efficiency in theory often is presented as unproblematic and easy to implement, but in reality and practice it is more complicated.

  • 242.
    Fransman, Madeleine
    University of Skövde, School of Business.
    Mänskliga rättigheter inom den svenska klädesindustrin: Klädföretagens revision av sina leverantörer i utvecklingsländer2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 243.
    Fransson, Elliot
    et al.
    University of Skövde, School of Business.
    Hagström, Oscar
    University of Skövde, School of Business.
    Hur påverkas medarbetarskap av distansledarskap: En kvalitativ studie om distansledarskapets påverkan på medarbetarnas engagemang och meningsfullhet2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Digitization has led to significant changes over the past few decades for communication in organizations. Digital communication resources mean that organizational members are no longer restricted by being physically present at the workplace. A key component of the success of organizations and work teams is the leadership that can now be implemented at a distance, called remote leadership. Remote leadership is characterized by theoretical negativity while countless Swedish managers conduct remote leadership. Nevertheless, followership show that the role of the manager is indispensable for the employees' commitment and meaningfulness, which is another component to consider in the relationship between the employee and the remote leader. Managers therefore need to enable commitment and meaning despite the obstacles that the distance causes.

     

    Purpose: The purpose of the study is to describe and analyze how the manager's remote leadership can promote employee involvement and meaningfulness?

     

    Method: Since the purpose of the study is to describe and analyze individual experiences, a qualitative survey methodology has been used. In relation to our theoretical reference framework eight semi-structured interviews have been conducted. The majority of the respondents hold a senior position but have their primary leadership stimulus at a distance.

     

    Conclusion: Commitment and meaningfulness among employees are particularly affected by the authorization and control of the manager. If the manager controls the employees and gives little authorization, commitment and meaningfulness are negatively affected. In order to further compensate for the obstacles caused by remote leadership, managers should get to know the employees, provide feedback, support and attention. The manager should, through physical interaction, get to know the employees to accelerate the thrust-inducing process between the employee and the manager. After initial physical interaction, the manager should distance themselves and therefore not physically attend the workplace, unless necessary, instead, the manager should be constantly available through digital media.

  • 244.
    Fransson, Elliot
    et al.
    University of Skövde, School of Business.
    Nyberg, Jonas
    University of Skövde, School of Business.
    Arbetstillfredsställelse hos sjuksköterskor: En kvalitativ studie om hur arbetstillfredsställelse påverkar anställdas vilja att stanna kvar på en arbetsplats2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problem: The Nursing sector in Sweden has great problems to get the employees to remain in their occupation and at their workplace. This has led to large numbers of turnover and negative consequences for the society. Also the fact that there has been a shortage of nurses over a long period of time and that it will increase even further in the future, increases the problem that this study investigates. The following problem is set for the study:

    How does job satisfaction affect employees’ will to remain at a workplace?

    Purpose and method: The purpose of this study is to describe how job satisfaction affects the employees’ will to remain at the workplace within a business sector with high turnover rate. To expound the purpose, the study uses Herzberg´s two-factor theory. The study has used a qualitative data acquisition method and the result has been collected with 9 semi-structured interviews with nurses within the area of nursing in a middle-sized county. 

    Results: The respondents in the study expressed that the examined motivation- and hygiene factors had an influence to a different extent on job satisfaction and their will to remain at the workplace. The experience of work, by the respondents, was like a calling and something they were dedicated to.

    Analysis and discussion: The study’s result both contradicts and confirms previous research in the area of study. The fact that the team is strong and that the job itself is meaningful and perceives like a calling can outweigh other parts that are fallible. Even if the job itself is important for job satisfaction and has the ability to outweigh other parts, it is essential that employees feel that they have the possibility to perform their calling and that nothing hinder this. Otherwise a risk arises that job satisfaction will be adversely affected.

    Conclusion: The study indicates that motivation factors and even in some cases that hygiene factors have an importance for job satisfaction and the will to remain at the workplace. It is the team spirit and job itself that have the largest influence on work satisfaction and the will to remain at the workplace. 

  • 245.
    Fredriksson, Albin
    et al.
    University of Skövde, School of Business.
    Holm, Sebastian
    University of Skövde, School of Business.
    Hållbarhetsredovisning: Förändringar i det praktiska arbetet till följd av nytt lagkrav2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Corporate social responsibility is increasingly being discussed, as the general public has become more aware of how companies influence their surroundings in aspects as the environment and the society. Sustainability reports have in that sense become a way for companies to show how they work with these issues. For the public it has also been important that the companies are as transparent as possible so that they can get as much information as possible about the companies’ sustainability work. In Sweden it has previously been voluntary to have a sustainability report, but now it is a legal requirement from the the Swedish Parliament that companies of a certain size must have one.The study aims to map out whether changes have been made in their practical work to establish their sustainability reports after the new law in Sweden has been introduced. Changes in the practical work have in previous studies shown to have an effect on the completeness and transparency of the sustainability reports. A quantitative method has been used in the form of a questionnaire survey where companies covered by the new law and companies which had provided sustainability reports before the law have beenselected to answer. The theoretical basis consists of previous studies in sustainability reporting and the structurational theory to help us analyze the data which is collected. The study has shown that some companies have had to change their practical work to provide their sustainability report in line with the new law. These changes have taken place in different parts of the business and to a different extent the in the various parts.

  • 246.
    Fredriksson, Stina
    et al.
    University of Skövde, School of Business.
    Helm, Olivia
    University of Skövde, School of Business.
    Skapa förutsättningar för closed-loop supply chain: För detaljhandelsföretag i modebranschen2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background

    Due to the enormous consumption of textiles and clothing that takes place in some parts of the world, a changed approach is needed to handle the textiles and clothing that are purchased both during and after use. The companies that design, manufacture and sell the products also have a big impact. In order to reduce the use of finite resources, a strategy that changes today's linear flows into a closed cycle, where resources are recycled, a so-called Closed-loop supply chain, is required. The purpose of the study is to investigate how four Swedish retailers in the fashion industry work with Closed-loop supply chain and the possibilities and challenges with the concept. The purpose is also to find out how companies work with recycling and sustainability that are relevant parts of a functioning circular flow

    Implementation

    The theoretical reference framework describes the Closed-loop supply chain concept and the components that are included; forward and reverse supply chain. It also takes up seven process steps that must be handled to create a Closed-loop supply chain for clothes and textiles.To investigate how the four Swedish retail companies in the fashion industry work to achieve a circular flow, a profound review of the respective company's sustainability reports has been made. In the empirical section, apart from the four Swedish retail companies, there are also a number of organizations that in one way or another work to allow circular flow in the textile and fashion industry. In order to get a reflection of consumers' awareness and attitude towards recycling opportunities, a survey was also conducted.

    Results

    In order to create the right conditions for a Closed-loop supply chain, it is necessary to adapt both the forward and the reverse supply chain. The forward supply chain requires that the garments are designed to be easily recycled and that they are handled by the consumer in a sustainable way. The reverse supply chain primarily requires that the clothes are collected. Furthermore, the collected clothes are forwarded for sorting and then a decision of the garments reuse options has to be taken. Finally, the product is redistributed either back into any process in the forward supply chain or sold in a secondary market. From the information obtained from the sustainability reports and other information gathering, it has been found that retail companies have a long way to go until a Closed-loop supply chain operates to 100%.

  • 247.
    Friberg, Adam
    et al.
    University of Skövde, School of Business. adamfriberg93@gmail.com.
    Komayesh, Daniel
    University of Skövde, School of Business. danielkomayesh@hotmail.com.
    Gröna leverantörsval: Hur kan företag gå tillväga för att inkludera miljöcertifiering, utsläpp av koldioxidekvivalenter och återvinningsgrad som kriterier vid val samt utvärdering av leverantörer?2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this paper is to describe and analyze companies’ implementation of environmental responsibility regarding supplier selection as well as supplier evaluation. The objective of this paper is to provide a description of which criteria are most commonly used in supplier selection and evaluation, as well as which evaluation criteria companies could include to achieve green supplier selection.

    To fulfill the purpose of this paper we have done a literature study as well as an interview study. The motive of these studies is based on purchasing’s and procurement’s increasing responsibility regarding environmental impact. The supplier selection process has in many cases a huge impact on a supply chain’s environmental performance. This results in a necessity for companies and organizations to achieve a balance between economic and environmental aspects when it comes to supplier selection and evaluation.

    The most commonly used criteria in supplier selection and evaluation consists of quality, delivery performance and price/cost. In addition, there is also a lot of different environmental criteria that companies could take into consideration to achieve green supplier selection. For example, these green criteria may consist of environmental certification, carbon dioxide emissions and recycling.

    By analyzing the literature study as well as the empirical study similarities and differences have been discovered. The discovered similarities and differences is mainly based on how companies include environmental aspects in supplier selection and evaluation, compared to how green supplier selection theoretically is described. A general conclusion based on the analysis in this paper indicates that a great improvement is necessary regarding the implementation of environmental criteria in supplier selection and evaluation.

  • 248.
    Fridén, Elin
    et al.
    University of Skövde, School of Business.
    Karlberg, Paulina
    University of Skövde, School of Business.
    Hållbarhetsredovisning inom livsmedelsbranschen: En kvalitativ studie om branschspecifika väsentligheter utifrån intressent- och legitimitetsteorin2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Companies can contribute to a sustainable development by working on issues related toenvironmental and social aspects. They can then report these issues in a sustainabilityreport, which is a report that is becoming increasingly important for all industries, notleast the food industry. Today, many companies need to do a sustainability report as ofthe amendment in 6 chap. 10 § ÅRL. The purpose of sustainability reporting is to assistcompanies to set goals and measure their performance while contributing to a sustainableeconomy and development. The food industry is an industry that most individuals comeinto contact with and the industry has been influenced by how people interact withnatural resources. Companies in this industry consist of a long supply chain ofindependent units that focus, inter alia, on how the food is produced, transported, packedand handled. As stakeholders' awareness goes beyond the individual company, it is alsoimportant to focus on the entire supply chain in this study. This makes the industryinteresting to study.

    The purpose of this study is to demonstrate why companies in the food industrychoose the materiality that their sustainability report contains. Furthermore, a partialpurpose is to study if the companies studied describe the selected materiality for theirentire supply chain. In order to answer the purpose, document studies have beenconducted on three market leading food companies in Sweden, by studying sustainabilityreports for the financial years 2016 and 2017. A qualitative interview has also beenconducted with a risk consultant from an audit firm to broaden the perspective. Thetheoretical reference is based on the stakeholder- and legitimacy theory. These have beenused to analyze the collected empiricism.

    The study has shown that companies in the food industry choose themselves theactual materiality that should be reported, and what their stakeholders consider important.Food companies also base their materiality on guidelines, such as GRI, which havedeveloped categories that are important to account specifically for this industry. Themateriality that the stakeholders, the companies studied, and the informant considered tobe significant in the food industry were working conditions, animal welfare, emissionsand waste, as well as product labeling. For these four categories, all companiesintroduced the supply chain in their sustainability report for working conditions, animalwelfare and product labeling, of which only one reported emissions and waste.

  • 249.
    Frödelius, Johanna
    et al.
    University of Skövde, School of Business.
    Nilsson, Anna
    University of Skövde, School of Business.
    HRT ur ett medarbetarperspektiv: Påverkan på relation och resiliens2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problem

    Today, many HR functions have implemented an HRT by taking a strategic, businessoriented and externally focused approach in line with the business objectives, in order to create a greater contribution to organizational success and survival. This phenomenon has mainly been studied from a management perspective, and the employees' perspective has been partially neglected in research. As employees often are described as the most important resources of organizations, the employee perspective could contribute to creating an increased understanding of HRT and its relation to organizations' long-term survival ability, an ability that is often described as organizational resilience.

    Purpose and method

    The purpose of the study is to create a greater understanding of the relationship between employees and HRT, and how this can be understood in relation to resilience, by highlighting the phenomenon of HRT from an employee perspective. Since the study aims to create an increased understanding, a qualitative research method has been used in which the empirical material was obtained through nine semi-structured interviews. The respondents are from three locally based organizations with different industry affiliations.

    Results and conclusion

    The empirical material of the study shows that most of the interviewees lack proper insight into the HR function and its tasks. Most had no relation to HR at all and expressed a low confidence in the function. There was a general desire for increased presence from HR to create opportunities for building relationships, and to give HR greater insight into the operational work. To answer the problem formulation of the current study, both analysis and conclusion are based on a system-theoretical perspective as well as a relational perspective created by the authors of the current study. From a systemtheoretical perspective, the relationship between employees and HR is of limited importance and its impact on resilience is not possible to make statements about. From a relational employee perspective, the relationship is important as one of the resources that influences the organization’s followership, which in turn can be seen as one of the social resources that can affect resilience. Therefore, there are also greater opportunities to analyze and draw conclusions about the relationship between HRT and resilience.

  • 250.
    Gabarli, Leila
    et al.
    University of Skövde, School of Business.
    Löfgren, Fredrik
    University of Skövde, School of Business.
    Säsongsbetonade organisationer – Ses vi igen nästa år?: En kvantitativ studie om individuella motivationsfaktorer i säsongsbetonade turistverksamheter2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: To recruit the right person to the right place in an organization is a challenge and making a bad recruitment could be costly. That is one of the reasons why a well-done recruitment work in order to find the right candidate for the organizational needs is very important. This study deals with the recruitment of seasonal tourism organizations and has its prime focus on retention of seasonal employees. Being able to re-recruit employees from previous seasons has a strong economic advantage when it comes to decreased recruitment-, introduction- and education costs that follows with a lower staff turnover. To re-recruit employees from previous seasons does also make the organizations get back the lost competence that is lost with a leaving employee, this becomes a strategic advantage for the organizations as well. Purpose: The purpose of this study is to identify basic factors explaining the driving forces for wanting to return to seasonal tourism organizations. Method: As the purpose of this study is to identify and explain our problem area this study is based on a quantitative method. In order to identify factors and explain for which driving forces lies behind the return to seasonal tourism organizations we have chosen to do a case study on such organization. The study is based on a questionnaire survey that was performed by the returning seasonal staff in the earlier mentioned organization. Results and conclusion: This study shows that all four of the examined dimension of motivational factors did displayed indications of operating as motivators for the individuals. The present study has revealed that motivational factors are individual and this study has shown that some majority of the respondents yet has been motivated by the same or similar motivational factors. Further, this study found that traditional motivational theories could need to be supplemented with the four mentioned dimensions of motivational perspectives to be able to explain what motivates individuals to return to seasonal tourism organizations.

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