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  • 151.
    Cregård, Anna
    et al.
    Högskolan i Halmstad.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Chefskap i professionella organisationer: läkare som chefer2018In: Att leda i en komplex organisation: Utmaningar och nya perspektiv för chefer i offentlig verksamhet / [ed] Anna Cregård, Erik Berntson, Stefan Tengblad, Stockholm: Natur och kultur, 2018, 1, p. 71-82Chapter in book (Other academic)
    Abstract [sv]

    Komplexa organisationer är vanligen svåra att styra – och det gäller särskilt organisationer med starkt professionaliserade aktörer. Det beror på flera faktorer: att det är svårt att överblicka handlingars konsekvenser i sådana organisationer, att det inte är självklart att styrimpulser efterföljs eller att verksamhetens viktigaste procedurer ens går att följa upp. Dessutom kan det som sker på en hierarkisk nivå sakna koppling till det som händer på en annan – och det gäller särskilt for kärnverksamhet i relation till ledning.

  • 152.
    Cregård, Anna
    et al.
    Förvaltningshögskolan Göteborgs universitet, School of Public Administration, University of Gothenburg, Göteborg, Sweden.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Perceptions of trust in physician-managers2015In: Leadership in Health Services, ISSN 1751-1879, E-ISSN 1751-1887, Vol. 28, no 4, p. 281-297Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explore the dual role of physician-managers through an examination of perceptions of trust and distrust in physician-managers. The healthcare sector needs physicians to lead. Physicians in part-time managerial positions who continue their medical practice are called part-time physician-managers. This paper explores this dual role through an examination of perceptions of trust and distrust in physician-managers. Design/methodology/approach – The study takes a qualitative research approach in which interviews and focus group discussions with physician-managers and nurse-managers provide the empirical data. An analytical model, with the three elements of ability, benevolence and integrity, was used in the analysis of trust and distrust in physician-managers. Findings – The respondents (physician-managers and nurse-managers) perceived both an increase and a decrease in physicians’ trust in the physician-managers. Because elements of distrust were more numerous and more severe than elements of trust, the physician-managers received negative perceptions of their role. Research limitations/implications – This paper’s findings are based on perceptions of perceptions. The physicians were not interviewed on their trust and distrust of physician-managers. Practical implications – The healthcare sector must pay attention to the diverse expectations of the physician-manager role that is based on both managerial and medical logics. Hospital management should provide proper support to physician-managers in their dual role to ensure their willingness to continue to assume managerial responsibilities. Originality/value – The paper takes an original approach in its research into the dual role of physician-managers who work under two conflicting logics: the medical logic and the managerial logic. The focus on perceived trust and distrust in physician-managers is a new perspective on this complicated role.

  • 153.
    Cunow, Rebecka
    et al.
    University of Skövde, School of Business.
    Gustavsson, Erica
    University of Skövde, School of Business.
    En studie i hur kommuner arbetar med personalomsättning, sjukfrånvaro & jämställdhet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sammanfattning

    Här presenteras en kort sammanfattning gällande rapportens innehåll.

    Bakgrund

    I kommunernas årsredovisning finns det ett kapitel om personalredovisning där olika nyckeltal presenteras. I denna rapport studeras hur kommuner valt att arbeta med tre utvalda personalnyckeltal. De utvalda nyckeltalen har en påverkan på effektiviteten och kostnaderna inom organisationen. Organisationer har möjlighet att påverka nyckeltal men hur organisationer väljer att arbeta med dem kan variera.

    Syfte

    Syftet med denna studie är dels att studera hur kommunerna i Skaraborg har valt att redovisa utvalda nyckeltal i sin årsredovisning. De nyckeltal som kommer undersökas är personalomsättning, sjukfrånvaro och jämställdhet. Vidare är syftet att undersöka hur kommuner arbetar med dessa nyckeltal.

    Frågeställning

    Hur arbetar kommuner i Skaraborg med personalomsättning, sjukfrånvaro och jämställdhet samt hur redovisar dem detta?

    Metod 

    Denna studie har genomförts genom en dokumentstudie samt kvalitativa och semistrukturerade intervjuer. Empirin samlades in utifrån åtta kommuners årsredovisningar och intervju hölls med respektive kommuns personalchef. Undersökningen begränsades till att omfatta tre personalnyckeltal: personalomsättning, sjukfrånvaro och jämställdhet.

    Slutsats

    Kommunerna arbetar aktivt med att sänka sjukfrånvaron och den externa personalomsättningen. Sjukfrånvaro är lagstadgat att det skall redovisas, vilket följs av samtliga kommuner. Redovisningen av personalomsättning är inget som prioriteras på grund av att det påverkas av många olika variabler och kan ge missvisande information. Jämställdhet var inget som kommunerna prioriterade och inte många aktiva åtgärder fanns för att få det mer jämt mellan andelen kvinnor och män. Men alla kommuner har valt att redovisa fördelningen mellan könen.

  • 154.
    Dahlberg, Erik
    et al.
    University of Skövde, School of Business.
    Fohlén, Weronica
    University of Skövde, School of Business.
    Hållbarhetsutvärdering - LCSA Analys: av trucksystem inom intern materialhantering2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The amount of organizations that choose to work with sustainability is increasing due to the potential competitiveness it causes. Working with sustainability may include sustainability evaluations, which can be done through the LCSA analysis method. The purpose of this report is to evaluate and analyze a manufacturing company's current climate impact due to carbon dioxide equivalent emissions from diesel-powered forklifts within internal material handling. Further, the report aims to illustrate how a sustainability evaluation can be conducted to identify ecological, economic and social impact. In the report, a sustainability evaluation of forklift systems is performed to identify the theoretically best alternative, compared to a case company's current situation. The method used for the sustainability evaluation is LCSA analysis. In addition to the results of the sustainability evaluation, the interface between theoretically and practically best forklift system alternatives is considered.  The case company Volvo GTO in Skövde, currently have 18 diesel-powered forklifts, which have different capacities and functions. The current fuel for all forklifts is Diesel Mk1. The flows today generally set high demands on the forklifts technical capacity, for example on, travel speed, climbing ability, traction force and lifting and lowering speed. In the year 2017, the 18 diesel-powered forklifts contributed with a climate impact of approximately 237 tonnes of carbon dioxide equivalents, considering the entire life cycle of Diesel Mk1 and the forklift fleets total run time.  Regarding the sustainability evaluation LCSA analysis, it is performed on forklift systems powered by Diesel Mk1, HVO-Diesel, lead acid batteries and lithium-ion batteries within the capacities 3.5, 5 and 8-tonne. The analysis considers the three pillars of sustainability. Further, the technical specifications of the forklift systems are considered and compared with the current diesel-powered fleet. Generally, a lower technical capacity can be seen in the electric forklift systems, which may affect the ability to implement those at the case company. Theoretically lowest ecological and social impact can be seen within the lithium-ion battery-powered forklift systems, the lowest impact on the economic pillar is seen in the lead acid battery systems. Based on the case company's current flows and demands, the authors recommend HVO-Diesel-powered forklift systems, as they have the same technical capabilities as well as lower ecological and social impacts. Limitations has been set for the reports analyzes, regarding process boundaries and impact indicators. For future sustainability evaluations, the authors recommend that wider process boundaries and more impact indicators are applied to identify the total impact within the pillars of sustainability. The report comprehends examples of impact beyond selected process boundaries, such as emissions affecting over time or exploitation. During the progress of this report, information gaps have been discovered in different areas. Regarding research of sustainability evaluations, proven methods are lacking. Therefore, established methods for evaluation are desired. A gap in research of forklift theory has also been noted.

  • 155.
    Dal, Johannes
    et al.
    University of Skövde, School of Business.
    Sassanian, Shahab
    University of Skövde, School of Business.
    Ansvarsfullt företagande och investeringar: En studie om tillverkande företag och investerares inställning till ansvarsfullt företagande och investeringar2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Sustainable development has become more important because the world has realized that changes are needed to protect the environment. It is essential that companies increasingly engage in long-term thinking and take responsibility for the environment. The aim of this study is to determine the approach manufacturing companies and investors have toward sustainability and sustainable investments. The theoretical frame of reference describes approaches within sustainable investments and various instruments within CSR. The study then introduces two theories: the legitimacy theory and the stakeholder theory. These theories can strengthen the CSR approaches in sustainable investments. The study consists of a qualitative research approach since the focus of the study is approaches within sustainability. Furthermore, interviews were conducted with seven different companies to gain views from companies active in different industries. In the empirical study, all seven interviewed companies are introduced and all the collected data is presented. To clarify the empirical study, each company is given its own section to highlight their approaches. The empirical study then presents the similarities and differences between manufacturing companies and investors regarding the research question. After the theory and the data were analyzed, the study concludes that companies relate to sustainability to meet stakeholder expectations. The manufacturing companies and investors work within sustainably as CSR has become an increasingly important area in the business world. A company must consider what the market and stakeholders demand in a sustainable market.

  • 156.
    Davidsson, Ida
    et al.
    University of Skövde, School of Business.
    Nilsson Gårdemark, Nikolas
    University of Skövde, School of Business.
    Digitala bildskärmar i butik: Hur interagerar konsumenten med bildskärmar i butik i köpprocessens informationssökande skede?2014Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    As the digital revolution and its speed is increasing, it’s relevant that retail stores understand consumer interaction with digital displays and how these displays convey information that ultimately can attract consumers. It’s also relevant for the retail stores and their employees to get an understanding of the buying process as we believe that it goes hand in hand with the interaction of signage through digital displays. In this paper it is presented whether consumer interact with digital displays occur and how the consumer embrace the information that flows in this media. The buying process and its steps are also presented and where an advanced study in the step information search was made with a connection to consumer interaction with digital displays. Using qualitative studieswhere interviews have been a central part, the research question presented will also be answered in connection with the purpose of the essay.How does the consumer buying process go and how is the consumer influenced in an information seeking stage during interaction with digital displays in retail stores?This paper identified a clear link to a consumer's interaction to the digital displays in stores and where a consumer's buying process was very important for that interaction. This paper also found that when an information seeking stage was used digital displays were only used in the last resort and instead there were personal contacts that were something that was highly valued by the respondents. It has in this paper been taken consideration of the buying process and it’s criticized of the model as it is changeable depending on a consumer's buying situation. The main factors why the buying process and all its steps would be examined were when impulse or buying by habit occurred.

  • 157.
    Davidsson, Julia
    et al.
    University of Skövde, School of Business.
    Remmerth, Olivia
    University of Skövde, School of Business.
    Förhållanden mellan privat användning av ICT på arbetet, work-­life balance och produktivitet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The use of ICT (Information and communication technology) has been increasing the last couple of years, and a huge part of today's communication is digital, either for private use or related to work. This type of use has made the borders between work and non-work/spare time less visible (Cöster & Westelius, 2016). The use related to work can affect the spare time to a large extent, which in turn can cause stress overload (Gulliksen et. al., 2015). Private use of ICT can have effects on work as well, and some claim that it can reduce workplace productivity (Steen, 2014; Ehrlin & Wengberg, 2014). There are however studies showing that private use of ICT at work can have a positive impact on WLB (work-life-balance) (Sayah, 2013) and productivity (Nduhura & Prieler, 2017). On the other hand, no study has attempted to connect all three parts (ICT, WLB and productivity), to understand the interplay between them. The issue with this gap of knowledge is the uncertainty of how eventual measures against private ICT-use, aiming to improve productivity, affects WLB and vice versa, possibly leading to negative impact. Therefore, this study intents to investigate the interplay between private use of ICT, WLB and productivity, and the relations between them. To answer the issue a qualitative method was used consisting of twelve interviews with employees working in the public sector.

    This study shows that private use of ICT could create a greater security and flexibility, as the employees are able to handle personal matters and relations during workhours, leading to improved WLB. There are however several variables influencing the outcome, such as personal preferences, career and persons in the surroundings. When it came to effects on productivity, both positive and negative effects were found. ICT-use being time consuming and stealing focus from work were mentioned as negative effects on productivity. Positive effects were more similar to the impact ICT-use has on WLB, such as employees feeling more secure due to being easier to reach, which in turn improves productivity. The conclusion drawn from this was that improved productivity, as a consequence of private use of ICT during workhours, is indirectly an effect of improved WLB. This effect could vary depending on family situation. Employees with younger children experienced greater positive effects on productivity, compared to employees with no children, or with older children.

  • 158.
    De La Barra, Anders
    et al.
    University of Skövde, School of Business.
    Zekkari, Joseph
    University of Skövde, School of Business.
    Miljöredovisning: En studie kring varför börsnoterade företag som associeras med en betydande miljöpåverkan väljer att redovisa på ett visst sätt2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background:                   

    The environmental reports are a way for companies to describe their environmental efforts. The environmental reports have become increasingly important for the companies, as the environmental issues have become a priority issue to the general population. Companies now have to show that they can take an environmental and social responsibility in order to build credibility and trust of the society.

     Purpose:                           

    In order to give the reader a picture of how and why environmental reports looks like they do and what companies associated with a negative impact on the environment, chooses to focus on in their environmental reports.

     Method:                            

    A qualitative study based on the legitimacy theory and the institutional theory is conducted in this thesis. A review and examination of literature, scientific articles, environmental reports and engaging interviews with people who have qualified skills in the subject was made.

     Conclusion:                      

    This study demonstrates the importance of the environmental reports for the companies associated with significant environmental impacts. It highlights the importance of being transparent and demonstrates to stakeholders and the public the importance of taking environmental issues seriously. The study also shows how external factors like expectations and institutional pressures affects the general design of the environmental reports. The study also shows what companies are focusing on in their environmental reports such as; energy efficiency, emission reduction, environmental costs and the establishment of environmental goals and strategies. 

  • 159.
    Deraz, Hossam A.
    et al.
    Halmstad University.
    Awuah, Gabriel B.
    Halmstad University.
    Abraha Gebrekidan, Desalegn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The Effect of Culture on the Consumers’ Assessment of Advertisements on Social Networking Sites; Cross-cultural analysis2015Conference paper (Refereed)
    Abstract [en]

    Do consumers of the same brand from different culture have the same perceptions while assessing the advertisements on Social Networking Sites’ (SNSAs)? To answer this question, the data for this study were collected from brand communities’ consumers (BCCs) on SNSs. 278 respondents from three different cultural backgrounds (Egyptians, Dutch and British) answered the questionnaires. Five main variables to collect the consumers’ assessment of SNSAs were tested (information value, entertainment value, credibility value, interactivity value, and irritation value). Based on the empirical findings, the three groups perceived five of the six variables with significant difference F ratios. Consequently, their perception of the entertainment value of SNSAs has no significant differences between the three groups. Based on the cross-cultural theory, the findings of this study have some agreements and some contradictions, especially the influences of power distance and uncertainly avoidance. Moreover, the researchers used the One-way analysis of variance (ANOVA) with Post Hoc tests to compare between the assessments of the three groups.

  • 160.
    Deraz, Hossam
    et al.
    School of Business and Engineering, Halmstad University, Sweden.
    Baffour Awuah, Gabriel
    School of Business and Engineering, Halmstad University, Sweden.
    Abraha Gebrekidan, Desalegn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Assessing the Value of Social Network Sites' Advertisements2015In: Proceedings of the Third International Conference on E-Technologies and Business on the Web, Paris, France 2015, 2015, p. 89-101Conference paper (Refereed)
  • 161.
    Deraz, Hossam
    et al.
    School of Business and Engineering, Halmstad University, Sweden.
    Baffour Awuah, Gabriel
    School of Business and Engineering, Halmstad University, Sweden.
    Abraha Gebrekidan, Desalegn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Factors Predicting Consumers' Assessment of Advertisments on Social Networking Sites2015In: International Journal of Digital Information and Wireless Communications (IJDIWC), ISSN 2225-658X, E-ISSN 2225-658X, Vol. 5, no 2, p. 111-123Article in journal (Refereed)
    Abstract [en]

    Marketers act on social networking sites (SNSs) in order to be more efficient in merchandising their products and/or services. Even so, the scope of the published studies regarding the assessment of advertisements on social networking sites (SNAs) is limited. Consequently, the present study aimed to consider credibility and interactivity, in addition to information, entertainment and irritation values, as main factors for consumers’ assessment of SNAs, as perceived by SNSs’ users.An analysis of empirical data helped to identify four main factors for assessing SNAs. These were: information value, entertainment value, credibility value and interactivity value. Irritation value was the only factor that had no significant effect on the assessment of SNAs. Furthermore, based on the beta coefficients, the information and entertainment values of SNAs, in conjunction with credibility and interactivity values, had different outcomes from previous studies. Consequently, the interactivity value was the strongest among the four predictors for assessing SNAs.

  • 162.
    Djana, Lamija
    et al.
    University of Skövde, School of Business.
    Cehic, Nermina
    University of Skövde, School of Business.
    Immateriella tillgångar: Om problematiken i kreditbedömningsprocessen2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problem: Today's businesses consist increasingly of intangible assets because the society we live in has become increasingly high-tech and knowledge-intensive. When small businesses are looking to expand, they usually turn to banks to apply for loans. However, there is a great criticism of how banks handle loans to small businesses. Overall, it is very difficult for small businesses to get credits granted by banks, especially for those small businesses that have a high percentage of intangible assets. Some researchers also believe that there are differences in how intangible assets are assessed on credit decisions. We therefore wish to examine: How do banks assess intangible assets on credit rating of small business? How lenders view differs on intangibles?

    Purpose: The aim of this study is to examine how banks assess intangible assets in the credit assessment of SMEs and whether there are any differences in lenders' assessment. An additional purpose of the study is to contribute to an increased understanding of the importance of intangible assets when banks make credit decisions. The study's purpose is not to generalize and draw conclusions about how all banks assesses intangible assets on a credit assessment process.

    Method: The essay is written from a qualitative approach because the goal of our study is to contribute to an increased understanding of the importance of intangible assets when banks make credit decisions but also to illustrate how the uncertainty of intangibles is treated from the banks' situation. The lenders ' personal opinions are of great importance in our study, therefore, we have also chosen to use a qualitative approach as it helps to highlight the respondents' personal opinions and reflections which are necessary to get a deeper understanding.

    Conclusion: Our study shows that creditors assess intangible assets similarly. There were no significant differences in the actual assessment of the intangible assets. However lenders view of intangible assets differs. Although all respondents assessed the assets in basically the same way, we can see that there are differences. Overall it is very difficult for small companies with a high proportion of intangible assets to be granted credits but that we have arrived to the conclusion that there are indeed factors that can affect a credit decision and therefore make it easier for these companies to be granted credits.

  • 163.
    Djavadpour, Maral
    et al.
    University of Skövde, School of Business.
    Larsson, Jenny
    University of Skövde, School of Business.
    Revisionsberättelsen: Hur kommer revisorns tillämpning av ISA 701 påverka revisionens förväntningsgap?2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Bakgrund: Finanskriser, företagskonkurser och olika skandaler runt om i världen har resulterat i att revisorns tillförlitlighet har ifrågasatts och förtroendet för revisionsbranschen har skadats. Det bristande förtroendet tyder på att det finns skillnader mellan användarna av den finansiella rapporten och revisorernas förväntningar gällande revisionens utfall och har utmynnat i ett förväntningsgap. Revisorns uttalanden i revisionsberättelsen har utstått mycket kritik genom åren då den inte tillför ett informationsvärde för användarna. Revisionens förväntningsgap är ett fenomen som studerats över tid och nationella gränser men trots utveckling av lagstiftning fortfarande är bestående. IAASB har utgett ett utkast av en ny revisionsstandard, ISA 701, som ska bidra till en mer individualiserad revisionsberättelse i syfte att minska förväntningsgapet. De nya förändringarna kommer innebära att revisorn ska förse användarna med mer väsentlig information om vad revisorn funnit under granskningen i revisionsberättelsen.  

     

    Syfte: Syftet med denna studie är att undersöka revisorernas tolkningar angående den kommande revisionsstandarden ISA 701 samt vilken effekt de nya upplysningarna i revisionsberättelsen kan ge på revisionens förväntningsgap.

     

    Metod: Studiens empiriska material insamlades via kvalitativa intervjuer med nio auktoriserade revisorer.

     

    Slutsats: Den nya revisionsberättelsen bidrar till en bättre kommunikation än den som råder idag men effekten på förväntningsgapet kommer vara begränsad och inte på den nivå som IAASB har i åtanke. Revisorernas uttalanden enligt ISA 701 kommer i konflikt med revisionens lagstiftning i form av tystnadsplikt och därav blir informationsvärdet för användarna begränsat. Revisorernas uppfattning om ISA 701:s effekt på förväntningsgapet är att det kommer minska ytterst lite då den nya revisionsstandarden inte är fullt ut anpassad efter revisorernas förutsättningar. Ett förslag är en förändring av lagstiftningen som begränsar skadeståndsansvaret. Detta kan öka revisorernas trygghet i att ge användarna en större insyn i företaget genom att de kommer bort från den utsatta position som de upplever finns i dagsläget.

  • 164.
    Durst, Susanne
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    How far have we come with the study of knowledge risks?2019In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 49, no 1, p. 21-34Article, review/survey (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on the topic of knowledge risks to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

    Design/methodology/approach – This study consists of a systematic review of 52 refereed articles on knowledge risks.

    Findings – The findings contribute to a more holistic view of the topic and related aspects and, thus, complement the study of knowledge management. Additionally, a number of research questions are proposed, aimed at guiding and informing future research activities.

    Research limitations/implications – This study may not have enabled a complete coverage of all articles in the field of knowledge risks. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

    Originality/value – To the best of the author’s knowledge, no systematic literature review on knowledge risks and related issues has previously been published in academic journals. Keywords Knowledge loss, Knowledge management, Systematic literature review, Knowledge risk management, Knowledge risks

    Paper type Literature review

  • 165.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aggestam, Lena
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Using IT-Supported Knowledge Repositories for Succession Planning in SMEs: How to Deal with Knowledge Loss?2016In: Handbook of Research on Human Resources Strategies for the New Millennial Workforce / [ed] Patricia Ordoñez de Pablos and Robert D. Tennyson, IGI Global, 2016, p. 393-406Chapter in book (Refereed)
    Abstract [en]

    In the context of succession planning a huge number of critical knowledge can be at risk. This challenges smaller firms in particular. Based upon this, the chapter intends to highlight the contribution of IT-supported repositories to small and medium-sized enterprises (SME) succession planning as a promising approach to better cope with the risk of knowledge loss. More precisely, the aim of this chapter is to analyze different types of knowledge loss in the capture process with SME succession planning to demonstrate the potentials and deficiencies with IT-supported knowledge repositories. The findings presented in this chapter will hopefully contribute to a better understanding of how to deal with knowledge loss in the capture process when using IT-supported knowledge repositories for SME succession planning.

  • 166.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aggestam, Lena
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Department of Production Engineering and Systems, Federal University of Santa Catarina (UFSC), Florianópolis, Santa Catarina, Brazil.
    Understanding knowledge leakage: a review of previous studies2015In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 45, no 4, p. 568-586Article, review/survey (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on the topic of knowledge leakage to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

    Design/methodology/approach – The study consists of a systematic review of 57 refereed empirical articles on knowledge leakage.

    Findings – The findings contribute to a more holistic view of the topic and complement the study of knowledge management. Additionally, a conceptual framework is proposed that aims at guiding and informing future research activities.

    Research limitations/implications – This study may not have enabled a complete coverage of all empirical articles in the field of knowledge leakage. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

    Originality/value – To the best of the authors’ knowledge, no systematic literature review on knowledge leakage has previously been published in academic journals.

  • 167.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Federal University of Santa Catarina (UFSC), Brazil.
    Knowledge Leakages and Ways to Reduce Them in Small and Medium-Sized Enterprises (SMEs)2014In: Information, ISSN 2078-2489, Vol. 5, no 3, p. 440-450Article in journal (Refereed)
    Abstract [en]

    In this paper, we look into knowledge leakages and ways to address them. It is conducted from the point of view of small and medium-sized enterprises (SMEs), as their specific attributes create unique challenges. Based on a discussion of the relevant fields, ways are presented in order to reduce the danger of knowledge leakages. In view of practitioners, the paper’s findings may enable an increased awareness towards the areas where existing knowledge is at the mercy of “leakage”. This can assist managers of SMEs to better cope with risks related to knowledge leakage and, therefore, better exploit the (limited) knowledge base available.

  • 168.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Complexo de Ensino Superior de Santa Catarina, Florianópolis, Brazil / Universidade Federal de Santa Catarina, Florianópolis, Brazil.
    Knowledge Risk Management in Turbulent Times2016In: Competitive Strategies for Small and Medium Enterprises: Increasing Crisis Resilience, Agility and Innovation in Turbulent Times / [ed] Klaus North & Gregorio Varvakis, Springer, 2016, p. 195-209Chapter in book (Refereed)
    Abstract [en]

    This chapter presents a knowledge risk management framework. In turbulent times organizations of all sizes are required to be even more prepared to make necessary changes in their business strategies. Access to knowledge that is relevant and up-to-date is critical in meeting this challenge. Knowledge however is not always positive, i.e. something of value, but has a negative side as well. This situation can be tackled with a knowledge risk management approach that addresses knowledge from a holistic point of view. Therefore this approach supports companies in better managing their critical knowledge to master present and future business challenges. The aim of this chapter is to introduce knowledge risk management and its contribution to meeting these challenges. Regarding Knowledge management tools refer to the following chapter.

  • 169.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Department of Production Engineering and Systems, Federal University of Santa Catarina (UFSC), Campus Trindade Florianópolis/SC, Brazil.
    What do we know about knowledge reuse in organisations?2017In: Global Business and Economics Review (GBER), ISSN 1097-4954, E-ISSN 1745-1329, Vol. 19, no 4, p. 420-447Article in journal (Refereed)
    Abstract [en]

    This paper looks into knowledge that is ‘wasted’ in organisations, that is existing relevant knowledge that is not (re)used in business operations. Against the backdrop of today’s business environment, a lack of knowledge application is not only costly but also dangerous. Therefore, the purpose of this paper is to review research on knowledge reuse (waste) in organisations to identify our current body of knowledge and gaps in the field justifying further research activities. In order to do so, the study consists of a systematic review of 52 refereed empirical articles on knowledge reuse in organisations. The topic seems to be a promising field for intensive research and offers a variety of future research avenues. Some ideas for future research are proposed in this study.

  • 170.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Universidade Federal de Santa Catarina, Brazil.
    Yousefi, Bahram Hooshyar
    Literature Review on Big Data: What Do We Know So Far?2018In: Big Data in the Arts and Humanities: Theory and Practice / [ed] Giovanni Schiuma, Daniela Carlucci, CRC Press, 2018, p. 3-14Chapter in book (Refereed)
    Abstract [en]

    The term “big data” has been discussed often in recent years so it is high time for us to determine the current state of knowledge on big data and the benefits and challenges that its applications may bring to individuals, companies, or the society at large. We argue that such work will allow for greater dissemination of results across both academic research and practitioners. The determination of the body of knowledge will help to systematize research, whereas practitioners will get insights into the pros and cons of using big data, which in turn can provide the basis for the improved use of big data or its first-time application, respectively. Based on a systematic review consisting of 87 papers, this chapter proposes a number of future research avenues that can be used to organize the study of big data. The future avenues and the determination of the current body of knowledge about big data are considered the main contributions of this chapter. Next, we briefly discuss the term “big data.” Then the insights into the methodology are provided. After that, the results are presented. This is followed by a discussion about the possible future research opportunities. The chapter terminates with final remarks and conclusions.

  • 171.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brunold, Julia
    University of Skövde, School of Business.
    Corporate governance practices in smaller privately held businesses – insights from the Rhine Valley region2017In: Handbook of Research on Corporate Governance and Entrepreneurship / [ed] Jonas Gabrielsson, Edward Elgar Publishing, 2017, p. 201-223Chapter in book (Refereed)
    Abstract [en]

    The study of corporate governance is dominated by quantitative research and tends to focus on large listed companies businesses. As a response to this situation, this chapter examines how corporate governance is practiced in smaller businesses. It reports findings based on semi-structured interviews conducted with executive staff of smaller privately held firms from the Rhine Valley region. More precisely parts of both Austria (Province of Vorarlberg) and the Principality of Liechtenstein were covered. In total, twenty-five individuals were involved. The findings particularly emphasize the concept of relational governance as a more appropriate governance approach in small firms. Thereby the chapter suggests that the relational governance approach needs to be extended by considering employees and their contribution to governance practices and company development as well. The chapter´s findings may help managing directors of smaller firms to better understand and exploit the benefits of different governance mechanisms in their efforts to cope with different business challenges ahead. The findings may also be used by policy makers helping them to develop improved corporate governance codes and best practice recommendations. To sum up, the chapter provides fresh insights into the practice of governance in smaller firms taken from a practitioner’s perspective. Additionally, it offers the opportunity of expanding our understanding of the topic in different parts of the world.

     

  • 172.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacífico, Lima, Peru.
    Bruns, Guido
    Incipere, Lindau, Germany.
    Knowledge Management in Small and Medium-Sized Enterprises2018In: The Palgrave Handbook of Knowledge Management / [ed] Jawad Syed, Peter A. Murray, Donald Hislop, Yusra Mouzughi, Cham: Palgrave Macmillan, 2018, p. 495-514Chapter in book (Refereed)
    Abstract [en]

    Against the background of knowledge as an ever more important strategic resource in the current environment, as well as demographic developments which will soon lead to a shortage of expert knowledge, the practice of knowledge management (KM) calls for an even stronger consideration. Knowledge is the critical asset that will help organizations master present and future organizational challenges. This applies to small and medium-sized enterprises (SMEs) in particular. Therefore, the aim of this chapter is to discuss KM in SMEs by first defining this category of firms in quantitative and qualitative terms. Once this understanding is established, we turn to the current body of knowledge regarding KM in SMEs and discuss both the benefits and challenges ahead. We then address how to apply knowledge management in SMEs. The chapter concludes with a number of promising research avenues intended to develop further the study of KM in SMEs.

  • 173.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Sustaining the Future of the Public Sector: Insights into a Swedish Municipality’s Dealing with Knowledge Management and Succession Planning2016In: Journal of Information & Knowledge Management, ISSN 0219-6492, E-ISSN 1793-6926, Vol. 15, no 2, article id 1650012Article in journal (Refereed)
    Abstract [en]

    The ageing workforce soon leads to a number of retirements in government organisations that will put the knowledge basis at risk. Addressing this point the present study provides an analysis and evaluation of a Swedish municipality’s dealing with the aspects of knowledge management and succession planning against the background of demographic developments and the increased relevance of knowledge. It reports findings based on semi-structured interviews conducted with executive staff of the municipality. Results of data analysed show that the municipality is far from being ready to master the challenges ahead. To date the municipality follows a sporadic approach rather than a strategic and planned one when addressing the issue of succession planning. Indeed, the findings suggest that a muddling through approach prevails. Based on the findings some suggestions were derived that may help both municipalities facing similar circumstances as well as policy makers drafting suitable policies.

  • 174.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacífico, Lima, Peru.
    Bruns, Guido
    Incipere Consulting and Education, Lindau, Germany.
    Visualization of IC for Improving Green Innovations in SMEs2019In: Intellectual Capital Management as a Driver of Sustainability: Perspectives for Organizations and Society / [ed] Florinda Matos, Valter Vairinhos, Paulo Maurício Selig, Leif Edvinsson, Springer, 2019, p. 139-155Chapter in book (Refereed)
    Abstract [en]

    Investments in sustainable practices, such as green innovations are expected to increase both an organization’s long-term survival and its operational performance. Sustainable development of organizations is driven by organizations’ ability to continuously exploit their base of or access to intellectual capital (IC)/knowledge. Thus, organizations of each kind need to integrate the management of IC/knowledge into their overall strategic efforts. Taking the relevance of IC management for organizations’ sustainability and growth intents, the visualization of IC should be a critical component of organizations’ IC management. Against this background, the purpose of this chapter is to explore and discuss the benefits of IC visualization for sustainable development of organizations. More precisely, the focus is on IC visualization for green innovation activities in smaller companies. Smaller firms have been chosen because the resource constraints create unique challenges for both sustainability and growth. Based on a theoretical discussion a set of guidelines for improving green innovations in SMEs taking into account their IC is proposed.

  • 175.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Bruns, Guido
    Incipire Consulting, Lindau, Germany.
    Edvardsson, Ingi Runar
    Reykjavík, University of Iceland, Iceland.
    Retaining Knowledge in Smaller Building and Construction Firms2017In: International Journal of Knowledge and Systems Science, ISSN 1947-8208, Vol. 8, no 3, p. 1-12, article id 1Article in journal (Refereed)
    Abstract [en]

    The purpose of this study is to increase our understanding of how SMEs retain critical knowledge. Against the background of the underdeveloped body of knowledge regarding knowledge retention, the authors selected an explorative (qualitative) research approach. More precisely, they conducted semi-structured interviews with organization members (i.e. executive and regular staff) of five Austrian SMEs operating in the building and construction industry. This study provides fresh insights into knowledge retention in SMEs. The findings advance the limited understanding of knowledge retention in general and regarding SMEs. They also contribute to the further development of the study of knowledge management in the building and construction sector. Based on the study's findings the authors derive suitable measures to better manage the process of knowledge retention in SMEs. These measures may be useful for SMEs operating in other industries as well.

  • 176.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Bruns, Guido
    Incipere, Germany.
    Edvardsson, Ingi-Runar
    University of Iceland, Iceland.
    Knowledge Retention in Smaller Firms2018In: Contemporary Knowledge and Systems Science / [ed] W. B. Lee, F. Sabetzadeh, IGI Global, 2018, p. 100-119Chapter in book (Refereed)
    Abstract [en]

    In environments that are characterized by skill shortage, knowledge retention should be a key activity. Our understanding of this knowledge practice, however, is underdeveloped. The purpose of this chapter is to contribute to the further development of this field. The authors are interested in studying how smaller firms approach the retention of critical knowledge. Semi-structured interviews with organization members of five smaller Austrian firms operating in the building and construction industry were conducted. The findings presented in this chapter advance the limited understanding of knowledge retention in general and regarding smaller businesses. They also contribute to the further development of the study of knowledge management in the building and construction sector. Based on the study's findings, suitable measures to better manage the process of knowledge retention in smaller firms are derived. These measures may be useful for smaller firms operating in similar industries as well.

  • 177.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Henschel, Thomas
    HTW Berlin, Berlin, Germany.
    The Management of Knowledge Risks: What do We Really Know?2016In: International Journal of Knowledge and Systems Science, ISSN 1947-8208, Vol. 7, no 3, p. 19-29Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to review extant research on knowledge risk management (KRM) to establish our body of knowledge and to identify gaps justifying further research activities. The study is based on a systematic review of peer-reviewed empirical and conceptual articles on the management of knowledge risks. This proceeding proves evidence that there are a small number of papers addressing knowledge risks and its management. The recommendations derived from the findings can assist researchers, managers and consultants to better understand the critical importance of integrating KRM in the firms’ enterprise risk management. This increased understanding can particularly be useful for managers as better decisions will be possible.

  • 178.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    Bruns, Guido
    Knowledge Retention in SMEs - Insights into the building and construction industry2015In: Culture, Innovation and Entrepreneurship: connecting the knowledge dots / [ed] J. C. Spender, G. Schiuma & V. Albino, Matera: Institute of Knowledge Asset Management (IKAM) , 2015, , p. 2492p. 88-Conference paper (Refereed)
  • 179.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Bruns, Guido
    Fågelås Bygg, Hjo, Sweden.
    Sustainable Knowledge Management and the Outsourcing of Core Competences—Does that Fit Together?: Initial Insights from a Literature Review2015In: Sustainable Operations Management: Advances in Strategy and Methodology / [ed] Andrea Chiarini, Springer, 2015, p. 15-35Chapter in book (Refereed)
    Abstract [en]

    The issue of sustainability has been frequently discussed in recent years. Knowledge and its management represent aspects that fit nicely with one of the underlying conditions of sustainability, i.e. durability. Indeed, proper knowledge management can help firms in coping with present and future business challenges. The outsourcing of secondary business functions has become popular with many firms. What is increasingly present is the outsourcing of knowledge competences that is the firms’ core competences. This trend means a challenge for both the firms’ knowledge management and their sustainability. Against this background, the purpose of this paper is to review extant research on the outsourcing of knowledge competences to establish our body of knowledge and to identify gaps justifying further research activities. The study is based on a systematic review of peer reviewed empirical articles on the outsourcing of knowledge competences. This proceeding proves evidence that there are a small number of papers addressing outsourcing and its consequences for knowledge management (KM) sustainability. The recommendations derived from the findings can assist researchers, managers and consultants to better understand the link between knowledge competence outsourcing and KM sustainability. This increased understanding can particularly be useful for managers as better decisions will be possible.

  • 180.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Sustainable organisations and knowledge process outsourcing: Conditions for success2015In: International Journal of Knowledge and Learning, ISSN 1741-1009, E-ISSN 1741-1017, Vol. 10, no 2, p. 110-123Article in journal (Refereed)
    Abstract [en]

    The outsourcing of knowledge processes has become a popularbusiness practice. This situation provides both new opportunities and threats forfirms’ and their development. In this context, it would be interesting to discussthe link between knowledge process outsourcing (KPO) and sustainableorganisations that pursue not only economic issues but also social andenvironmental ones. Against this background, the purpose of this paper is toreview extant research on KPO and bring it together with the concept ofsustainable organisations. To do so, the paper relied on a combination of recentreviews of scholarly papers on KPO. This proceeding enabled the identificationof three main conditions that need to be fulfilled in order to increase the successof the integration of the two terms. The conditions are governance, partnershipand organisation members. The recommendations derived from the findingscan assist researchers and other actors in better understanding the requirementsof KPO for sustainable organisations.

  • 181.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Evangelista, Pietro
    Research Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Exploring knowledge management practices in third-party logistics service providers2018In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 48, no 2, p. 162-177Article in journal (Refereed)
    Abstract [en]

    Purpose – The aim of this paper is to explore knowledge management (KM) practices implemented by third-party logistics service companies (3PLs) and the main barriers slowing down the adoption of such practices.

    Design/methodology/approach – The methodological approach used in this paper is based on a multiple case study analysis involving a set of 3PLs operating in Italy and Sweden.

    Findings – In spite of some adoption, our findings suggest that 3PLs are not sufficiently realizing the full potential of KM. Our evidence also indicates that there is a link between the type of 3PL company (in terms of the breadth and complexity of the services supplied) and the sophistication of KM tools adopted.

    Research limitations/implications – From a practical point of view, the findings may help the management of 3PL companies to take a more strategic approach to KM and thus its contribution to the firms´ overall goals. Additionally, it is critical to conduct a careful analysis of current and future KM needs to identify the most suitable KM solutions linked to the specific characteristics of the business in which 3PLs operate. From a research point of view, further research should focus on the validation of the link between the number and sophistication of KM tools used and the breadth of services supplied. Further research should also focus on exploring how KM can support 3PL companies in enhancing their performance.

    Originality/value – This study provides fresh insights into the adoption of KM practices in logistics service organizations. The findings advance the limited body of knowledge regarding this topic and contribute to the further development of the study of KM.

  • 182.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Evangelista, Pietro
    Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Logistics knowledge management: state of the art and future perspectives2018In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246, Vol. 16, no 4, p. 427-434Article in journal (Refereed)
    Abstract [en]

    This position paper is interested in determining the current state of research on knowledge management (KM) in logistics, By emphasising the important role of logistics at global level, the authors of the position paper present latest research that has addressed KM in logistics. This makes it possible to propose a number of promising future research avenues in order to foster more rigour research on KM in logistics, which is still underdeveloped.

  • 183.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacifico, Lima, Peru.
    Hinteregger, Christoph
    School of Management, University of Innsbruck, Innsbruck, Austria.
    Temel, Serdal
    Science and Technology Centre/Department of Innovation and Entrepreneurship, Ege University, Izmir, Turkey.
    Yesilay, R. Baris
    Aviation Higher Vocational, Ege Universitesi, Izmir, Turkey.
    Insights from the later stage of the new product development process: findings from Turkey2018In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 21, no 3, p. 456-477Article in journal (Refereed)
    Abstract [en]

    Purpose – The understanding of the later stage (i.e. the exploitation phase) in the new product development (NPD) process by companies from emerging markets is underdeveloped. The purpose of this paper is to address this lack and, by drawing upon a dataset from Turkish firms, explore how different factors affect the exploitation phase of the NPD process.

    Design/methodology/approach – Multiple hierarchical regression analyses were carried out on a sample of 671 Turkish firms operating in five industries (i.e. information and communication technologies, biomedical, machinery, chemical and plastic, and food and beverage) in the Izmir region (Turkey) to test the hypotheses.

    Findings–Results reveal major differences regarding human capital, leadership, marketing capabilities, and business and institutional networks in terms of the commercialization of newly developed products in domestic and international markets. Originality/value – By focusing on the exploitation stage, this paper extents the growing research efforts to study the NPD process of companies in emerging economies other than China by using primary data from Turkey.

  • 184.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Hinteregger, Christoph
    School of Managementm, University of Innsbruck, Austria.
    Zieba, Malgorzata
    Department of Management, Faculty of Management and Economics, Gdańsk University of Technology, Poland.
    The linkage between knowledge risk management and organizational performance2019In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 105, p. 1-10Article in journal (Refereed)
    Abstract [en]

    The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizationalperformance, with measures considered as “softer” measures of performance, i.e. innovativeness, responsiveness,sustainability, and agility. Data were collected using an online questionnaire sent to private and public orga-nizations located all over the world. The analysis and hypotheses testing were performed using structuralequation modeling. The results showed that KRM positively affects organizational success, sustainability,growth, innovativeness, and agility, however, KRM does not show any positive effect on the responsiveness oforganizations. The results can help managers and owners to a better understanding of the linkage between KRMand organizational performance. They could use the results to design their KRM practices accordingly. To theauthors' best knowledge, this paper is the first empirical study that has investigated the relationship betweenKRM and organizational performance with a broad organization sample.

  • 185.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Leyer, Michael
    University of Rostock, Rostock, Germany.
    A framework for using social media channels in knowledge exchange with customers2015In: Proceedings of the LWA 2015 Workshops: KDML, FGWM, IR, and FGDBTrier, Germany, October 7-9, 2015 / [ed] Ralph Bergmann, Sebastian Görg & Gilbert Müller, 2015, p. 272-278Conference paper (Refereed)
    Abstract [en]

    Social media channels become more and more important for serviceproviders in contacting customers. Given the variety of offers it is important tounderstand the contribution of social media channels to knowledge exchangewith customers. We analyse the requirements of customer contact in service provisionand develop a framework how different social media channels can be usedfor knowledge exchange. In particular, we show from the perspective of serviceproviders how these organisations may apply different social media channels indifferent stages of service processes.

  • 186.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacifico, Lima, Peru.
    Lindvall, Birgitta
    Project Vision, Skövde.
    Bruns, Guido
    Building and Construction Company Located in the Lake Constance Region, Germany.
    Knowledge risk management in the public sector: insights into a Swedish municipality2018In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484Article in journal (Refereed)
    Abstract [en]

    Purpose

    This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.

    Design/methodology/approach

    A single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.

    Findings

    The findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.

    Research limitations/implications

    Data were collected from a single case study, to generalize the findings future research should study additional local governments.

    Practical implications

    A holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.

    Originality/value

    The study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

  • 187.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Mention, Anne-Laure
    Innovation Economics & Service Valuation, Head of Unit, INNOFinance Program Manager, Centre de Recherche Public Henri Tudor, Luxembourg – Kirchberg, Luxembourg.
    Poutanen, Petro
    Department of Communication, University of Helsinki, Helsinki, Finland.
    Service innovation and its impact: What do we know about?2015In: Investigaciones Europeas de Direccion y Economia de la Empresa, ISSN 1135-2523, Vol. 21, no 2, p. 65-72Article in journal (Refereed)
    Abstract [en]

    Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to the period covering 2006 to 2014, as previous research has been extensively covered by Adams, Bessant, and Phelps (2006) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on performance. Relying on several inclusion and exclusion criteria, thirteen empirical studies were retained and are discussed in this paper. Although this study does not claim to be exhaustive, it shows that knowledge on the relationship between service innovation and performance is limited and that this area of research deserves further scrutiny. We conclude with some avenues for further research, in view of stimulating more research in this promising yet emerging field.

  • 188.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Roth, SteffenESC Rennes School of Business, France.
    International Journal of Entrepreneurship and Small Business: Special Issue on: "Entrepreneurship: Made in German (Language)"2018Collection (editor) (Refereed)
    Abstract [en]

    German is hip again. German is not only the most widely spoken native language in the European Union, but there is also a global increase in persons interested in learning German as a foreign language. Moreover, the German language area has for decades now been a major growth engine of the global economy.

    Against this backdrop, the aim of this special issue is to get a better understanding of the stories, reasons and antecedents behind this successful development.

  • 189.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacίfico, Lima, Peru.
    Temel, Serdal
    Ege University, İzmir, Turkey.
    Open Innovation and Knowledge Management in SMEs: What Comes Next?2018In: Open Innovation and Knowledge Management in Small and Medium Enterprises / [ed] Susanne Durst, Serdal Temel, Helio Aisenberg Ferenhof, Singapore: World Scientific, 2018, p. 207-217Chapter in book (Refereed)
    Abstract [en]

    The aim behind this final chapter is to propose and discuss a number of topics that could build the basis for future research regarding the interplay between knowledge management (KM) and open innovation (OI) in SMEs.

  • 190.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacίfico, Lima, Peru.
    Temel, Serdal
    Ege University, İzmir, Turkey.
    Aisenberg Ferenhof, Helio
    Universidade Federal de Santa Catarina, Campus Reitor, João David Ferreira Lima, Florianópolio, Brazil.
    Introduction2018In: Open Innovation and Knowledge Management in Small and Medium Enterprises / [ed] Susanne Durst, Serdal Temel, Helio Aisenberg Ferenhof, Singapore: World Scientific, 2018, p. 1-4Chapter in book (Refereed)
  • 191.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, SerdalEge University, Turkey.Aisenberg Ferenhof, HelioFederal University of Santa Catarina, Brazil.
    Open Innovation and Knowledge Management in Small and Medium Enterprises2018Collection (editor) (Refereed)
    Abstract [en]

    The book studies the interplay between open innovation and knowledge management issues in small and medium-sized enterprises (SMEs). With the proliferation of the open innovation paradigm and against the backdrop of increasing external knowledge transfer activities, knowledge management is more important than ever for innovation and firm performance of any type of organization. In fact, knowledge management is no longer a pure intra-organizational activity but constitutes a vital interface function between the organization and its external partners/stakeholders.

    Throughout the book, readers will obtain both a broad overview of the two main concepts namely open innovation and knowledge management and its interplay. In addition, research will be presented which will help the readers to develop and/or expand their understanding of the phenomenon. This broad approach can also support in broadening the mindset regarding the topic under investigation and its application. Thereby, this book will primarily focus on SMEs and their approach with respect to the interplay in question.

    In order to achieve the above-mentioned aim, the book consists of ten chapters that are assigned to three parts. Part 1 introduces to the main concepts, namely, SMEs, Open Innovation, Knowledge Management, and the interplay between open innovation and knowledge management in SMEs. This is followed by Part 2, which provides empirical research insights into the phenomenon of interest. The book concludes with Part 3 which addresses promising future avenues regarding the study of open innovation and knowledge management in SMEs. All the chapters are written by leading international researchers in the respective fields, which makes the book a unique piece of work.

  • 192.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, Serdal
    Ege University Department of Innovation and Entrepreneurship, Ege University Science and Technology Center, Izmir, Turkey.
    Hinteregger, Christoph
    University of Innsbruck, Innsbruck, Austria.
    Yesilay, Rustem Baris
    Ege University Aviation Higher Vocational School, Sarnic, Gaziemir, Izmir, Turkey.
    New Product Introduction in Turkish Firms: Insights Across Sectors2017In: International Journal of Innovation and Technology Management (IJITM), ISSN 0219-8770, Vol. 4, no 3, article id 1750011Article in journal (Refereed)
    Abstract [en]

    Continued new product introduction (NPI) concerns all companies regardless if they are from advanced economies or emerging ones. Our understanding of NPI in emerging economies is still in the development phase. There is also a lack of studies of variations across sectors relating to determinants of NPI in particular. This study addresses these lacks and, drawing upon a dataset from Turkish companies, it explores whether there are di®erences regarding infuential factors on the introduction of new products or services across sectors. Results reveal major differences with regard to human capital, social capital, and leadership capital.

  • 193.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, Serdal
    Yesilay, R. Baris
    Introduction of new products - Insights from Turkish companies2015In: Culture, Innovation and Entrepreneurship: connecting the knowledge dots / [ed] J. C. Spender, G. Schiuma & A. Vito, Matera: Institute of Knowledge Asset Management (IKAM) , 2015, p. 197-Conference paper (Refereed)
  • 194.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Yip, Jessica
    The Hong Kong Polytechnic University.
    Lee, Rongbin W. B.
    The Hong Kong Polytechnic University.
    SME Succession Planning and Knowledge Loss Assessment2015In: Knowledge Management for Competitive Advantage During Economic Crisis / [ed] Patricia Ordoñez de Pablos, Lluis Jovell Turró, Robert D. Tennyson, Jingyuan Zhao, Hershey, PA: IGI Global, 2015, p. 282-298Chapter in book (Refereed)
    Abstract [en]

    The aging workforce will soon lead to a number of retirements in Small and Medium-Sized Enterprises(SMEs) that cannot be compensated for by the decreasing pool of succeeding individuals. Consequently,SMEs need to find ways to cope with the demographic challenge and its possible consequences. Otherwise,its capability to act is at risk in situations when critical staff is leaving. This clearly illustrates the needfor a proper succession planning. One that takes into consideration the knowledge at stake. The aim ofthis chapter is to draw attention to the danger of knowledge loss as a consequence of an aging workforceand to discuss three approaches SMEs can use to better understand the knowledge at risk. Set againstthe importance of SMEs in most of the world, the study´s results provide relevant insights into how tocope with knowledge at risk in order to secure the firms´ survivability.

  • 195.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Zieba, Malgorzata
    Department of Management, Gdansk University of Technology, Poland.
    Knowledge risks: towards a taxonomy2017In: International Journal of Business Environment, ISSN 1740-0589, E-ISSN 1740-0597, Vol. 9, no 1, p. 51-63Article in journal (Refereed)
    Abstract [en]

    The paper aims to identify, describe and analyse knowledge risksorganisations might face and based on this, proposes a taxonomy of knowledgerisks. To achieve this goal, a literature review was conducted. After the analysisof the existing material, it was possible to divide knowledge risks into twocategories: internal (originating from the inside of the organisation) andexternal (originating from the outside of the organisation). Some of thepresented knowledge risks appear to have an incidental character (e.g.,knowledge spillover, knowledge leakage or knowledge waste), while others areof a continued nature (e.g., knowledge attrition or risks connected withknowledge work).Our study is not only timely but also relevant for initiating increased andrigorous research activities in the field of knowledge risks. The proposedtaxonomy will also help organisations in concentrating on their crucialknowledge and in finding ways to prevent or reduce these risks.

  • 196.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Zieba, Malgorzata
    Management, Gdansk University of Technology, Gdansk, Poland.
    Mapping knowledge risks: towards a better understanding of knowledge management2019In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246, Vol. 17, no 1, p. 1-13Article in journal (Refereed)
    Abstract [en]

    This conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critical analysis of the extant literature devoted to knowledge risks, discusses potential outcomes of these risks and proposes a concept map of knowledge risks. The map shows a number of knowledge risks organizations should be aware of. Knowledge risks can be assigned to three categories: human, technological and operational. The research is the first systematic and comprehensive review of knowledge risks at the organizational level. By aggregating and consolidating the knowledge risks covered, the study does not only provide a knowledge risk taxonomy but also promising directions for future research. The study also contributes to a more comprehensive understanding of KM.

  • 197.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Zieba, Malgorzata
    Gdansk University of Technology, Gdansk, Poland.
    Aisenberg Ferenhof, Helio
    Federal University of Santa Catarina, Brazil.
    Knowledge Risk Management in Organizations2018In: IFKAD 2018 - Societal Impact of Knowledge and Design, Delft, 2018Conference paper (Refereed)
    Abstract [en]

    Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated approach to risk management, i.e. one that covers knowledge risks as well. Although the role of knowledge in organizational performance is generally acknowledged and has been explored vastly, the study of risks related to knowledge or knowledge risk management is still in its infancy. Indeed, we lack an in-depth understanding of how organizations perceive and manage the possible downsides of knowledge. Therefore, the aim of this paper is to empirically investigate knowledge risk management in organizations.  

    Design/methodology/approach – An international sample of organizations is surveyed to understand how knowledge risks are managed, what knowledge risks are managed and what tools and methods are used to manage these knowledge risks.

    Originality/value – To the best of the authors’ knowledge, no quantitative study on knowledge risk management in organizations has been conducted and published in academic journals. Moreover, it is the first complex study dealing with a large number of potential knowledge risks, previous studies have tended to deal with one or two knowledge risks only (e.g. knowledge hiding, knowledge loss or knowledge spillover).

    Practical implications – The results of the study provide insights into the risk management of knowledge as well as knowledge risks that are managed by organizations of different size and from different sectors. Additionally, an overview of methods used to manage knowledge risks is made available. Based on the findings, managers and company owners can develop actions in order to improve their approach to knowledge risk management. 

     

  • 198.
    Dávila, Guillermo Antonio
    et al.
    Department of Knowledge Engineering and Management, Federal University of Santa Catarina, Campus Universitario Trindade, Florianópolis/SC, Brazil.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Varvakis, Gregorio
    Department of Knowledge Engineering and Management, Federal University of Santa Catarina, Campus Universitario Trindade, Florianópolis/SC, Brazil.
    Knowledge Absorptive Capacity, Innovation, and Firm’s Performance: Insights From the South of Brazil2018In: International Journal of Innovation Management, ISSN 1363-9196, E-ISSN 1757-5877, Vol. 22, no 2, article id UNSP 1850013Article in journal (Refereed)
    Abstract [en]

    This paper aims to verify the relationships that may exist between knowledge absorptive capacity (ACAP), innovation performance, and organisational performance in Brazilian firms. A sample of 111 firms from Southern Brazil was surveyed and PLSSEM was used to test the theoretical hypotheses. The relevance of ACAP for innovation and organisational performance is supported. The research also shows that realised ACAP has more influence on innovation performance compared with potential ACAP. Some guidelines for furthering ACAP models suitable for developing countries are provided as well. The findings are a good reference for practitioners as they identify possible actions which can enhance ACAP and thereby contribute to improving innovativeness and performance. This research complements earlier studies which called for the exploration of the role of ACAP on innovation performance and firm’s competitiveness in developing countries, and it opens new avenues for multidisciplinary research.

  • 199.
    Edgren, Albin
    et al.
    University of Skövde, School of Business.
    Käkönen, Henri
    University of Skövde, School of Business.
    Medelstora företags kapitalstruktur och lönsamhet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background

    Research on the impact of capital structure on profitability has shown very different results, some results show that a higher ratio of debt is beneficial and other results suggests the opposite. The reasons for this may be due, for example, to different conditions in different countries, industries and company sizes. Medium-sized companies have often been involved in surveys together with small ones, but research has rarely been concentrated on medium-sized companies. The study focused on medium-sized companies because they are relatively unexplored.

    Purpose

    The purpose of the study is to describe the relationship between capital structure and profitability among Swedish medium-sized capital-intensive companies and explain the relationship with pecking order and trade off theory.

    Method

    A capital intensive industry was chosen partly to make the companies in the sample more comparable to each other and partly because capital intensive companies encounters more financing decisions. Metal-industry was chosen as a representative of capital intensive companies. Annual reports from all companies that met the criteria for company size were examined. Linear regression analysis was used to study relationships between capital structure and profitability.

    Result and Conclusion

    The result of the study showed that ROA is negatively correlated with total debt ratio and shortterm debt ratio, but no correlation between ROA and long-term debt ratio could be found. There was no correlation between ROE and long-term debt ratio, short-term debt ratio or long-term debt ratio. The results show that companies with higher debt ratio tend to perform worse when measured in ROA. However, ROE was not affected by debt ratio.

  • 200.
    Edström, Anders
    et al.
    University of Borås.
    Oudhuis, Margareta
    University of Borås.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brorström, Björn
    University of Borås.
    Regional Resilience2018In: The Resilience Framework: Organizing for Sustained Viability / [ed] Stefan Tengblad, Margareta Oudhuis, Singapore: Springer, 2018, p. 213-229Chapter in book (Refereed)
1234567 151 - 200 of 616
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