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  • 151.
    Boers, Börje
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Remembering the Founder in Times of Ownership and Leadership Changes2016In: RENT Proceedings 2016, Antwerp, 2016Conference paper (Refereed)
    Abstract [en]

    Objectives

    Is a founder “leaving” an organization by selling it, or are there aspects of the founder left even though, the founder does not have a formal occupation or ownership in the organization?

    What are the motives of a founder to sell his organization? Will there be a legacy of the founder and how will this affect the organization’s identity? By questioning ‘who were we?’ or ‘who have we been?’ the relevance of organizational history becomes apparent. But how does this work in practice when a founder is not any longer part of the dominant coalition of the organization?

    The purpose is to understand the heritage of a founder, and the consequences for the organizational identity when the founder exits.

    Prior Work

    Drawing on the work of entrepreneurial exit and organizational identity, including imprinting, the work combines important literatures to shed light on an important empirical phenomenon, i.e. the exit of a founder/entrepreneur.

     

    Approach

    This study follows a single case study approach and draws on rich empirical material from semi-structured interviews and extensive archival data.

     

    Results

    We show how central activities are affected by a founder’s heritage over long time after the formal exit has taken place. We illustrate this by analyzing the consequences of changes in ownership and leadership after the founder’s exit. The founder becomes an artefact which allows to signal continuity and discontinuity depending on the different owners’ perspectives.

     

    Implications and Value

    The paper aims at contributing to the entrepreneurial and founder exit-literature by adding a process perspective. Unlike it is sometimes assumed in the entrepreneurship literature is an exit not necessarily a clear-cut and once and for all decision. The paper contributes also to the organizational identity literature by highlighting the central role a founder can have for an organization.

  • 152.
    Boers, Börje
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brunninge, Olof
    University of Jönköping.
    Giving Up The Family Name While Staying A Family Business: The Family Business As Acquirer2018Conference paper (Other academic)
  • 153.
    Boers, Börje
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brunninge, Olof
    Jönköping International Business School, Sweden.
    Nordqvist, Mattias
    Jönköping International Business School, Sweden.
    Going private: A socioemotional wealth perspective on why family controlled companies decide to leave the stock-exchange2017In: The Journal of Family Business Strategy, ISSN 1877-8585, E-ISSN 1877-8593, Vol. 8, no 2, p. 74-86Article in journal (Refereed)
    Abstract [en]

    Our purpose is to understand the process of ‘going private’ decisions in family firms by applying a socioemotional wealth (SEW) perspective, specified in the following research questions: how do socioemotional wealth considerations influence owning families’ decisions to delist their publicly-listed companies? How do socioemotional wealth considerations change after the delisting of a firm? Based on case studies of two family firms, we elaborate upon the balancing of socioemotional and financial wealth considerations by the family owners, the assessment of which changes over time. Ultimately, we propose that the experiences from being listed can lead to the reevaluation of financial, as well as socioemotional, wealth considerations. By delisting, the companies reclaim independence and control, and the identity as a private family-owned firm becomes once again pronounced. We develop the SEW-perspective by viewing the decision to delist as a mixed gamble, in that owning families have to weigh personal and financial losses against SEW gains, thereby indicating how SEW-considerations change over time. We find that owning families are willing to sacrifice current SEW, accepting current financial losses for prospective increased SEW. Additionally, in this study we extend the argument that decisions to leave the stock market are tradeoffs between competing factors.

  • 154.
    Boers, Börje
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Ljungkvist, Torbjörn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brunninge, Olof
    Jönköping International Business School, Sweden.
    Nordqvist, Mattias
    Jönköping International Business School, Sweden.
    Going private: Why family controlled, publicly-listed companies decide to leave the stock-exchange2015Conference paper (Refereed)
  • 155.
    Boers, Börje
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Melin, Leif
    Jönköping International Business School.
    Family business: A duality perspective on organizational identity in family businesses2015In: Proceedings IFERA 2015, Hamburg: Hamburg Institute of Family Owned Business , 2015, p. 107-Conference paper (Refereed)
    Abstract [en]

    Organizational identity has become a popular topic in family business research. Yet, there is little research accounting for the peculiarities of family businesses. Organizational identity research is dominated by the view of Albert and Whetten (1985) and the question of what organizational identity is. Little attention has been devoted to understand how organizational identity is constructed in family businesses. We draw on case studies and use a dualities perspective. This perspective builds on three dualities which are common to family businesses, i.e. formality-informality, independence-dependence, and historical paths-new paths.

  • 156.
    Boers, Qiuhong
    et al.
    University of Skövde, School of Business.
    Boers, Börje
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The Construction of a Professional Identity of a Female Entrepreneur2018In: Knowledge, Learning and Innovation: Research Insights on Cross-Sector Collaborations / [ed] Vanessa Ratten, Vitor Braga, Carla Susana Marques, Cham: Springer, 2018, p. 113-122Chapter in book (Other academic)
    Abstract [en]

    The construction of professional identity of an entrepreneur involves many factors. In this chapter, the case study of a Chinese female immigrant entrepreneur in Sweden illustrates the complexity of professional identity which intertwines with the gender identity and the cultural identity in all levels from personal, professional and socio-cultural. The methods of participant observation and discourse analysis are used. The results reflect the impacts of gender and culture factors in the construction and communication of professional identity, which can contribute to the integration process of Chinese immigrants in Sweden.

  • 157.
    Bofacher, Emilia
    et al.
    University of Skövde, School of Business.
    Andreasson, Fredrik
    University of Skövde, School of Business.
    Hållbart Inköp: En kvalitativ studie av hur svenska möbelföretag tillämpar CSR i sitt inköpsarbete2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Sustainability is today a well-known subject and has influenced industries while it has been fundamental for logistical structures. The purpose of this paper is to study how the purchasing division, within the furniture industry, can contribute to the increasing development of sustainability in the community. This study encompasses four Swedish companies, where the authors of this essay examine the present situation. Furthermore, the authors examine which short-term achievements and long-term goals respective company has, in the aim of accomplishing sustainable purchasing. Based on this study’s literature, sustainable purchasing benefits several parties within the supply chain and in the society. This essay’s scientific research also points at the issues of sustainable work in progress that is identified at the suppliers. A big scale of this study's company’s suppliers is located in highrisk countries, which means that those countries does not address the same working conditions as in other countries. The earlier scientific research of this study also implies that companies needs to take an environmental and economical responsibility. In those cases, companies need to integrate with their supply chain in regard to CSR work, beyond their internal work efforts. A fundamental concept in the work for sustainability is CSR, which contains an economic, environmental and social responsibility. The relation between these CSR-factors and the work it entails, manage companies to accomplish sustainable purchasing. The authors of this paper have analyzed the difficulties with sustainable work, and from that manage to point out possible improvements. The theoretical frame of reference highlights theories that can be used as strategies for the development work towards sustainable purchasing. The purpose of the empirical material is to examine how the companies purchasing strategies are outlined and contributes to the economic, environmental and social work. The practical work at these companies of this study reflects the theories. Some of them has the potential to work with the theories in a larger extension. The result of this study is that the companies experience the same difficulty, which is to integrate suppliers and sub-suppliers in the work of CSR, to accomplish sustainable purchasing. Since there are contrasts between countries, culturally and legally, the companies collaborate with external parties to create policys. These policys are aimed to apply as a common interest for all involved parties in the supply chain. In addition to these policys, the urge to integrate the supply chain, comes from the companies internal interests. By interacting the suppliers and make them understand which effect they can have on the climate, they can develop closer cooperation to achieve a sustainable purchase.

  • 158.
    Bolin, Joakim
    et al.
    University of Skövde, School of Technology and Society.
    Ljung, Daniel
    University of Skövde, School of Technology and Society.
    Målstyrning i skolan: En fallstudie i gymnasieskolan2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Bakgrund och problemformulering: År 1990 fastställdes beslut om den s.k. ansvarsprincipen för skolan. Syftet med denna ansvarsprincip var att tydliggöra ansvarsfördelningen inom skolan samt att målstyrning skall användas. Staten skall se till att utbildningen i landet är likvärdig och av hög kvalitet genom att sätta nationella riktlinjer och mål. Kommunerna har stor frihet att själva utveckla skolverksamheten inom de lagar och riktlinjer som fastställts av regering och riksdag. Skolenheterna i sin tur skall forma innehållet och strukturen för skolarbetet, utifrån de nationella målen och riktlinjer samt de förutsättningar som råder inom kommunen. Lärare och rektorer skall även bryta ner de övergripande målen och precisera de till sin egen verksamhet. Denna decentralisering av skolan har komplicerat styrningen av skolan ytterligare. Skolan formas idag av nationella politiker, kommunala politiker och professionella aktörer. Dessa mål, normer och styrsignaler från olika håll kan vara svåra att förena och det leder till skilda tolkningar. Utifrån detta har vi kommit fram till följande problemformulering.

    Hur tolkas och prioriteras komplexa mål som fastställs av stat och kommun på de olika nivåerna inom den kommunala skolan?

    Syfte: Syftet med detta arbete är att analysera hur man inom den kommunala skolans olika hierarkiska nivåer, från utbildningschef till lärare, tolkar, prioriterar och praktiserar de övergripande mål och riktlinjer som fastställs av stat och kommun.

    Metod: Syftet med vårt arbete var att analysera och öka förståelsen för det valda ämnet. En kvalitativ studie syftar till att erhålla en djupare förståelse. Vi har valt att göra en fallstudie då fallstudier används för att skaffa sig djupgående insikter om en viss situation och hur de inblandade personerna tolkar denna. Vi valde att intervjua personer från samtliga hierarkiska nivåer inom gymnasieskolan för att se hur de upplever målstyrning och tolkar mål.

    Slutsats: Tolkningen och prioriteringarna av mål styrs i stor utsträckning av den politiska, administrativa och professionella logik som finns i skolan. Dessa logiker har olika sätt att se på skolan och kommer att påverka på vilket sätt prioriteringar och tolkningar av målen görs. Dessa tolkningar mellan logikerna sker både på individnivå och på organisatorisk nivå. Vilket leder till att skolan är komplex. Utfallet av dessa tolkningar och prioriteringar kan ses som en förhandlad ordning och en socialt konstruerad praktik.

    Förslag till vidare forskning: Utifrån vårt arbete anser vi att följande vore intressanta ämnen att utreda ytterligare. Vad är det kommuner vill med skolan? Viljan borde vara att göra den attraktiv för att få in resurser, samtidigt som ska ge en utbildning som möter de statliga kvalitetskraven. Var går pengarna skolan får i form av elevpeng och liknande? Går alla pengar till skolan eller går det till andra former av kommunal verksamhet?

  • 159.
    Bolund, Sandra
    et al.
    University of Skövde, School of Business.
    Åhlfeldt, Emma
    University of Skövde, School of Business.
    Värdering till Verkligt Värde: Utlåning till allmänheten inom banksektorn2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: IFRS 13 deals with the valuation and the disclosure requirements of fair value valuation, which is a market-based value. The banking sector is an organization that gets clear implications with the difficulties to value their financial assets to fair value. One financial asset that banks have is their lending, a loan portfolio. Small banks get more requests of loans with high risk and to avoid a misjudgment of the loan portfolio, they should do a risk assessment. If one bank does this risk assessment incorrectly it could put the bank in a worse scenario and lose equity.

    Purpose: The purpose with the study is to examine the differences between some small banks valuation to fair value of loans to the public. The purpose is also to illustrate problems and opportunities with the banks risk assessments to the bank sector and to external parts.

    Methods: The investigation has been based on a qualitative method with four personal interviews and two telephone interviews with the financial managers in smaller banks. One telephone interview was also carried out with an accountant to get more understanding over the rules and regulations and to get an accountants approach to fair value.

    Conclusion: With the risk in mind, the banks are dealing with the valuation by ensuring the loans as much as possible. There is no difference in treating the risk whether it’s a loan to a business or a consumer. However, the banks are seeing greater risk with loans given to a business because they don’t have any security. Security and the ability to return loans is everything for the banks when it comes to dealing with the risks of lending.

    Loans to the public are by the banks valued to fair value in two ways. Two of the banks value their loans to the public correctly according to IAS 39, while four banks don’t use this way of valuation. The reason for these differences is the clear interpretation conflict on what fair value really is. This points to the complication for smaller banks to apply these rules and that they will turn to larger banks for help. This is how the banks possibly are to become institutionalized over time.

  • 160.
    Boman, Alexandra
    et al.
    University of Skövde, School of Business.
    Elvin, Nora
    University of Skövde, School of Business.
    VOLUNTARY DISCLOSURES AND TRUST IN CORPORATIONS: A study of listed corporations in Sweden2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Over the past decades, major changes have been noticed in annual reports. For instance, annual reports have become more comprehensive. Today, corporations can partly decide what to include in their annual reports. This is called voluntary disclosures. Furthermore, corporations chose to disclose pictures, narratives and other graphics material in their voluntary disclosures. This, to give an image of the corporation. Moreover, voluntary disclosures could impact shareholders’ trust towards corporations. Therefore, it is of interest to investigate whether shareholders trust is affected by the voluntary disclosures in annual reports. 

     

    The purpose of this study is therefore to examine in what way shareholders have increase trust in corporations based on the voluntary disclosures, including marketing aspects, that corporations publish in their annual reports. Furthermore, corporations view of the voluntary disclosures in their annual reports connected to shareholders trust are also examined.

     

    This study was conducted with a qualitative research method. The empirical findings were collected through semi-structured interviews with both shareholders and listed corporations in Sweden. During these interviews, both shareholders and corporations answered questions regarding their view of the annual report, its voluntary disclosures and trust.

     

    After completing this study, the authors identified parts of the voluntary disclosures that shareholders consider more interesting in trust purposes. For instance, more information about the CEO and managers increase trust among shareholders. Moreover, all shareholders emphasized that transparency and honesty were two factors that have a positive effect on trust. This is something the corporations showed awareness of. They disclose succinct and informativevoluntary disclosures rather than increasingly comprehensive.

  • 161.
    Borgklint, Erik
    et al.
    University of Skövde, School of Business.
    Söderberg, Michael
    University of Skövde, School of Business.
    Bitcoin och banker: En studie om bankens syn på kryptovalutan Bitcoin2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Satoshi Nakamoto is the group or person behind the cryptocurrency Bitcoin. The purpose of the currency was to make it possible to send money fast, anonymously and without involvement of third party, banks or national bank.

    Purpose: The purpose of our study is to be able to answer our theoretical questions through our empirical research. The authors of this study want to investigate how the bank’s attitude looks like if the currency becomes increasingly popular that companies and individuals begin to make transactions without their involvement.

    Methodology: To make it possible to answer our purpose, we have chosen an abductive method. Our data collection is from semi-structured qualitative interviews from relevant persons on banks. In our analytical part of the study we explain our collected data with help from our theoretical framework. In order to obtain qualified assessments, the study has used the delfi method.

    Conclusion: Our conclusion was that Bitcoin does not pose a threat against the banks since they can copy the technology behind it right away and as well because the bank’s core business is not about making transactions. The transaction technology Bitcoin relies on, in combination with a legitimate currency (for example the E-krona), has a possibility to be used by banks in the future.

  • 162.
    Bossius, Annika
    et al.
    University of Skövde, School of Business.
    Leijon, Frida
    University of Skövde, School of Business.
    Visselblåsning: Visselblåsarsystemets roll för finansiell styrning och kontroll2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Whistleblowing systems are now being introduced within EU on a broad scale. April 16th, 2019 the European Parliament approved an EU Whistleblower Protection Directive. The new law must be transformed to national law by the member states, and legal entities with 50 employees or more must get ready to comply with the new law.

    Minimizing risks of financial irregularities is a key issue for companies and where a whistleblower system is expected to contribute. Bribes, accounting offenses and fraud can affect the credibility of corporate accounts and if a crime is discovered, the company's existence could be at stake. Serious consequences may be that investors and shareholders lose their capital and employees can lose their jobs.

    Internal control systems are present to fulfill the goals for efficiency and productivity in the business, reliable financial reporting and compliance with applicable laws and regulations. Models for internal control prescribes that employees and other stakeholders must be able to safely warn about suspicion of financial crime.

    Purpose: In this report we analyze if the introduction of a whistleblower system can help to minimize the risks of financial crime and contribute to the company's work with internal control.

    Method: The empirical material used in the study has been collected with a qualitative method and 10 people have been interviewed with semi-structured interviews. The respondents work in various ways close to whistleblowing with knowledge about prevention of economic crime.

    Analysis and Conclusion: The analysis indicates that a whistleblower system can contribute to the company's work with internal control and to a correct accounting and safer reporting of the company's results, especially in a preventive stage. Most respondents also highlighted the importance of corporate culture and its impact on the whistleblower system's efficiency.

  • 163.
    Brage, Elisabeth
    et al.
    University of Skövde, School of Business.
    Ivarsson, Kajsa
    University of Skövde, School of Business.
    Kommunikationseffekter från reklam om konsumtionslån: Skillnader utifrån generationstillhörighet2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Previous studies indicate an attitude change to consumer loans, where consumption loans become an increasingly socially accepted solution. It is also testified that the amount of consumer loans has increased in recent years. Part of the problem highlighted, is also that aggressive marketing could contribute to this attitude change. Earlier studies and reports testify that age is an aspect that plays a role in how vulnerable different groups are, which makes it an important subject to investigate. Based on the problem background, the question is formulated.

    Purpose: The purpose of the study is to describe which communication effects that can be distinguished from advertising on consumer loans, and which attitudes for consumer loans that can be distinguished. Whether generation affiliation affects communication effects from advertising on consumer loans and consumption loans in itself.

    Method: Through a qualitative method, empirical data were collected, this in the form of 16 interviews. The interviewees consisted of consumers from Generation Y, Generation X and Generation Baby boomer.

    Conclusion: The study shows that there are variations regarding how the different generations relate to advertising regarding consumer loans and its attitudes towards taking consumer loans. Generation Y seems to be more vulnerable as they do not seem to have an equally strong attitude to the subject, compared to the older generations. In the interviewees who participate in the study, there are no direct indications that consumption loans would be an accepted solution, which does not indicate an attitude change.

  • 164.
    Bridfelt, Nathalie
    et al.
    University of Skövde, School of Technology and Society.
    Olivares Neira, Maddelyn
    University of Skövde, School of Technology and Society.
    Kundservice: I mindre butiker2013Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Consumption in today’s society is increasing and competition between stores today is tougher than ever. For a smaller store it can be a crucial factor to differentiate itself in the current market by understanding the customer’s needs and provide distinctive customer service, in order to create a good opportunity for a long-term and profitable future. This report deals with customer service with a focus on the personal interaction with customers in smaller stores that are independent and not part of a retail chain and operates on a surface which is easy to overview. Our assumption is that these stores perhaps handle customer service in a different way than major leading retail chains in Sweden. The report aims to determine what expectations customers have regarding customer service in smaller stores in compare to what the store managers and store employees characterizes as great customer service. The report also aims to compare conducted interviews with selected and relevant theories in the field of customer service and customer care. With this we will also be able to see where any differences and similarities between what theory claims should be done in a store to maintain good customer service, in compare to practical application. Presentation of the results from the interviews have been conducted in the form of empiricist where this material is then analyzed and compared with all of the respondents attitude towards customer service in relation to the selected theory. The final section of the report discuss conclusions based on conducted analysis in which the authors own opinions and theories are used to explain the reasons for the respondents opinions and potential differences, but also where the views are consistent. . The result of the report state that customers have different needs and expectations of what according to them is good customer service. We also noted that stores that have been analyzed only follow theories of customer care and service to a certain degree, as they formed their customer service through experience. It cannot be concluded that this is the case for all smaller shops, because the investigation has been conducted on a local level, but we can still draw the conclusion that every customer requirements is different during the personal meeting, but that smaller independent stores with a customer focus have good conditions for store managers and employees to reach and live up to customer expectations. This could be a result of small stores being able to create a personal relationship with the customer, which leads to the store recognizing their customers, learn what they value and what their needs are.

  • 165.
    Broberg, Anna Maria
    et al.
    University of Skövde, School of Business.
    Åkerberg, Joakim
    University of Skövde, School of Business.
    Komponentavskrivning enligt K3-regelverket: Hur identifierar fastighetsbolag komponenterna?2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem background and problem formulation: Component depreciation is part of BFN's general council also called K3, which became mandatory from the year 2014. In this comparative study we focus on how family owned and municipally owned real estate companies apply the component method, as they may have different motives to run their businesses. We therefore came up with the following problem formulations: In the identification of the number of components, what criteria do the family owned and municipally owned real estate companies have? How do these real estate businesses use the concept of true and fair view when selecting the number of components?

    Purpose: The purpose of this study is to develop a model to explain which criteria family owned and municipally owned real estate companies takes into account when discriminating the number of components according to the K3 regulations.

    Method: Because the area is unexplored, the study has an exploratory purpose. The study was conducted with a triangulation, where we first did a pilot study to find out if the real estate companies had sufficient knowledge to answer our questions. This was followed by a qualitative study with seven interviews and one mail interview.

    Analysis and conclusion: Both family owned and municipal owned real estate companies consider the long-term aspects in the identification of number of components. The real estate companies have, because of the uncertainty they have experienced when identifying the components, widely followed the guidelines made by professional organizations. The municipally owned real estate companies have increasingly cooperated with other real estate companies when selecting the number of components. The real estate companies think that the concept of true and fair view will improve in the future as it creates a more uniform method of application of the component method.

  • 166.
    Brodén, Emma
    et al.
    University of Skövde, School of Technology and Society.
    Ohlsson, Nathalie
    University of Skövde, School of Technology and Society.
    Kundbemötande: Samspelet mellan butikspersonalens bemötande och kundens förväntningar2011Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Att kundens förväntningar på kundbemötandet uppfylls är viktigt, då det påverkar kundens lojalitet samt ger effekter på butikens lönsamhet. Vi ville därför ta reda på hur butikspersonalens bemötande i just klädkedjebutiker kan påverka kundens tillfredsställelse och lojalitet. Genom att anpassa bemötandet efter vad kunden förväntar sig kan detta uppnås, men för att kunna anpassa bemötandet krävs kunskap om vilka förväntningar kunden har. För att uppnå kundtillfredsställelse och få lojala kunder kan butikerna arbeta efter Zeithamls (2009) kundgapsmodell, som visar kundens förväntningar på bemötandet i förhållande till butikspersonalens uppfattning om hur kunden vill bli bemött. För att ta reda på om butikschefer och kunder har olika uppfattning om bemötandet har vi använt oss av en kvalitativ datainsamlingsmetod, där vi utfört tre personliga intervjuer med butikschefer i klädkedjebutiker i Varberg samt en fokusgrupp med butikernas kunder. I analysen har vi utgått från teorier om kundbemötande och lojalitet. De resultat som vi funnit visar att det finns skillnader mellan butikspersonalens uppfattning om hur kunden vill bli bemött och de förväntningar kunden har på bemötandet. Det visade sig också att kunderna har låga förväntningar på kundbemötandet i klädkedjebutiker och att bemötandet inte anses vara den viktigaste faktorn för att kunna uppnå kundtillfredsställelse. Butikscheferna arbetar inte aktivt med att sprida positiv word-of-mouth, men däremot med att förhindra spridning av negativ word-of-mouth med hjälp av bemötandet. Då en stor mängd informationsspridare är positivt ur ett lönsamhetsperspektiv är det viktigt för butikspersonalen att arbeta med både spridning av positiv word-of-mouth, men också att förhindra spridning av negativ word-ofmouth. Vår främsta rekommendation till butikscheferna är att använda kundgapsmodellen, som kan fungera som ett effektivt verktyg för att uppnå kundtillfredsställelse och lojalitet. Det råder delade meningar om butikens stamkunder eller nya potentiella kunder ska prioriteras, men vi anser att butikspersonalen har möjlighet att skapa fler stamkunder med hjälp av hur de bemöter nya kunder. Butikspersonalens humör påverkar kundens uppfattning. Därför måste butikspersonalen tänka på hur de bemöter kunderna, men samtidigt kan kundens eget humör också påverka hur bemötandet uppfattas.

  • 167.
    Brorström, Björn
    et al.
    Högskolan i Borås.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Jensen, Christian
    Handelshögskolan Göteborg univeristet.
    Nilsson, Viveka
    Kfi - Kommunforskning i Västsverige, Göteborgs universitet.
    Hållbar kommun: Att balansera konkurrerande värden2015Report (Other academic)
    Abstract [sv]

    Frågan ”Vad är en hållbar kommun?” är utgångspunkt i den studie som presenteras. Studien syftar till att belysa vad en hållbar kommun kan vara och behandlar frågan både ur ett teoretiskt och empiriskt perspektiv. Begreppet hållbarhet används flitigt i samhällsdebatten om hur vi ska ta oss an allehanda utmaningar på såväl global som lokal nivå. Hållbarhetsbegreppet används inte bara som ett attraktivt värdeomdöme och en retorisk tankefigur i samhällsdebatten, utan även som en strukturerande idé som håller på att finna sina organisatoriska uttrycksformer på såväl nationell som lokal nivå. Hållbarhetsbegreppet adresserar både ett tillstånd och ideal (hållbarhet) och en process och dynamik (hållbar utveckling).

    Vad händer då i ett redan komplext system när nya ideal adderas? Blir det ”lager på lager” och allt ska göras samtidigt? Blir det särkoppling, transformeras kommunen eller förändrar man där det är möjligt och ger det nya namn, men gör man det man alltid gjort? Inom forskning finns alla alternativ dokumenterade det tenderar nämligen att ske flera saker samtidigt när nya struktureringsidéer anammas.

    I den teoretiska referensramen identifierades tre konfliktytor; de kring ägande, resurser och utveckling. En förutsättning för all konfliktlösning är institutionella arrangemang för att hantera makt, intressen och möjligheter. Makt i form av vem som ingår överenskommelser, intressen i form av vad man är beredd att gå med på och möjligheter kring vad som kan åstadkommas. Det är således inte ”antingen eller”, utan snarare ”både och”, där flera avvägningar och bedömningar måste göras. Det kommunala självstyret är en god grund att vidareutveckla detta institutionella arrangemang för en hållbar kommun.

     Forskningsprojektet fortsätter där föreliggande rapport ger en god grund för fördjupade studier med mer precisa frågeställningar och intervjuer av fler aktörer. Kommunerna behöver organiseras, styras och ledas för att få fokus på hållbarhet. Hur det sker är en viktig fråga för fortsatt forskning. 

  • 168.
    Brozovic, Danilo
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Business model based on strong sustainability: Insights from an empirical study2019In: Business Strategy and the Environment, ISSN 0964-4733, E-ISSN 1099-0836Article in journal (Refereed)
    Abstract [en]

    The extant literature on traditional and sustainable business models lacks insights into how strong sustainability-that is, constraining economic and social activities within the limitations of natural resources-can shape business models. Thus, the purpose of this article is to propose a business model framework based on the principles of strong sustainability (SSBM). The proposed framework is developed combining available literature and empirical insights from a qualitative abductive study of 12 permaculture business ventures in Sweden. The results identify nature as the primary stakeholder and recommend strong local anchorage, the creation of diversified income sources, deliberate limitations on economic growth, the infusion of the business model with a systemic and ecosystem perspective, and the design of value flows beyond financial aspects. The discussion reflects on the most important results, provides practical implications and managerial guidelines, and suggests future research in the SSBM.

  • 169.
    Brunold, Julia
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Durst, Susanne
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Intellectual capital risks and job rotation2012In: Journal of Intellectual Capital, ISSN 1469-1930, E-ISSN 1758-7468, Vol. 13, no 2, p. 178-195Article in journal (Refereed)
    Abstract [en]

    Purpose - This study aims to shed light on the phenomenon of intellectual capital (IC) risks. More precisely, the perception of such risks in the context of the job rotation process often applied in multinational corporations (MNCs) is to be investigated. Design/methodology/approach - Eleven semi-structured interviews are conducted in an exemplary knowledge-intensive MNC operating in the construction industry. Six interviews among top managers and five interviews among participants in the job rotation process are carried out to gain insights from different perspectives. Findings - The study underlines the influence of time pressure on the perception of the variety of IC-related risks in general and of those related to the job rotation process. As a result, the risks are not tackled even though the managers are aware of some of them. Research limitations/implications - The data were collected in one organization, making inferences about the findings not possible. Future studies should consider multiple organizations. Practical implications - A list of potential IC risks triggered during the job rotation process is presented and suggestions to tackle them are discussed. Furthermore, the findings can contribute to the further development of an overall overview of IC risks. Originality/value - The study provides fresh insights into the relationship between IC risks and job rotation as perceived by different organization members. © Emerald Group Publishing Limited.

  • 170.
    Bye, Cathrine
    et al.
    University of Skövde, School of Business.
    Lindblom, Josefine
    University of Skövde, School of Business.
    Den interna styrningens påverkan på motivationen: En fallstudie över styrsystemet i en icke vinstdrivande nischbank2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problems: Management control system is a wide and complex concept that can consist of many different components, for example budgeting. The banks are tightly regulated according to the laws and regulations of the country they are operating within. Therefor is it important to have clear guidelines and to control their employees so they don’t break the law and/or the rules. However, there are some concerns related to a tightly regulated business. For example can both strict rules and budgets affect the employee’s motivation in a negative way since they are supervised and can’t perform their tasks in the way they want because of the strict guidelines. Another part of the problem concerning a non-profit organisation is how the employees can be motivated without monetary compensations, as they can be seen as voluntary workers in this kind of organisation.

    Purpose: The purpose of this paper is to describe and analyse how a non-profit bank uses its internal control system to maintain the motivation of the employees to perform the job assignments despite strong pressure from the outside, inter alia, due to laws and regulations. This study also intends to describe how an employee can be rewarded without monetary compensation and see if this has any effect on the employee’s motivation.

    Method: A qualitative approach was used in this study as in-depth interviews were performed and therefore could the respondents’ perceptions be defined. A case study strategy was chosen for this paper to be able to capture the respondents' perceptions, as case studies is used when the scholar should be able to gain a deeper understanding of how it appears in an organisation for example. The interview questions were formulated by the theories and concepts in the theoretical framework and all respondents except one were interviewed at their ordinary workplace. The interviews was recorded, transliterated and was sorted out by the theoretical concepts that was used in the study.

    Conclusions: Despite tight regulation from the outside and strict guidelines can the internal control system be formulated in a way that has a positive effect on the employee’s motivation. To work after a budget could have a negative effect on the motivation but this paper shows that this can have a positive effect on the motivation depending on how the organisation formulates their internal control system according to the three control perspectives, result-, action- and social control. Even in a non-profit organisation can the employees be rewarded in other ways than monetary compensations, which have a positive effect on the employee’s expectations and motivation according to this study. The rewards must be interesting to the employee, in other way it is most likely that the employee doesn’t perceive this as a reward.

  • 171.
    Börjesson, Therese
    et al.
    University of Skövde, School of Technology and Society.
    Granstrand, Jennie
    University of Skövde, School of Technology and Society.
    Karlsson, Carolina
    University of Skövde, School of Technology and Society.
    Kundlojalitet: En kvalitativ konsumentstudie2007Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    För en butiks överlevnad har vikten av lojalitet kommit att bli en allt mer central punkt då konkurrensen inom olika branscher ständigt ökar. Då det finns en strävan för företag att behålla sina nuvarande kunder kan företaget, genom att skapa kundlojalitet, bidra till en högre lönsamhet. Det finns olika tillvägagångssätt för ett företag att använda sig utav för att uppnå lojalitet bland konsumenter, frågan är dock vad och vilka metoder som kan tänkas bidra till lojalitet. Beroende på vilken sorts produkt konsumenten söker ser de olika stegen i köpprocessen annorlunda ut då vikten av de olika stegen baseras på konsumenters engagemang kring en produkt. Utifrån denna bakgrund anser i det vara intressant att se om det finns några bidragande faktorer till skapandet av kundlojalitet gentemot en butik. Vi ställer oss därför frågan; Påverkar faktorerna i konkurrensmedelsmixen konsumenter till lojalitet gentemot en butik, och i sådana fall vilka faktorer? Är det någon skillnad mellan vilka faktorer som påverkar konsumenten till ökad lojalitet gentemot en butik när det gäller hög- respektive lågengagemangsprodukter? Vår frågeställning leder till syftet som lyder; Vi avser att beskriva vilken roll olika faktorer i konkurrensmedelsmixen har för skapandet av kundlojalitet. Denna beskrivning kommer att göras för hög- respektive lågengagemangsprodukter. För att besvara uppsatsens syfte har vi valt att använda oss utav kvalitativa intervjuer ur ett konsumentperspektiv genom en fokusgruppsintervju och individuella intervjuer. För att uppnå ett internt giltigt resultat valde vi att, bland de utvalda respondenterna, sätta samman gruppen utifrån olika demografiska egenskaper. Kontentan av denna studie är att det finns faktorer i konkurrensmedelsmixen som bidrar till lojalitet gentemot en butik. Dock visade resultatet av vår studie att faktorerna skiljer sig beroende på graden av engagemang bakom köpet.

  • 172.
    Carlehed, Sara
    et al.
    University of Skövde, School of Technology and Society.
    Haumann, Sandra
    University of Skövde, School of Technology and Society.
    Bemanningsföretag i detaljhanden: en flexibel lösning?2010Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
  • 173.
    Carlehed, Sara
    et al.
    University of Skövde, School of Technology and Society.
    Haumann, Sandra
    University of Skövde, School of Technology and Society.
    Bemanningsföretag inom detaljhandeln - en flexibel lösning?2010Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
  • 174.
    Carlsson, Jessica
    University of Skövde, School of Technology and Society.
    Mellanchefens arbetsmotivation: En kvalitativ studie kring arbetsmotivation utifrån mellanchefens perspektiv2013Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Every day thousands of middle-level managers work in our Swedish grocery stores with the goal to reach set department targets through optimal control. At the same time as the staff require their work to be satisfied, and at the same time the customers must be in focus and attention to. This reality places high demands on the shop to have middle-level managers who experience work as motivating, as motivated individuals tend to perform better than non-motivated individuals. This qualitative study addresses the motivation among middle-level managers in Swedish grocery stores and intends to investigate factors that may contribute to the motivation of these managers. This study shows that factors such as responsibility, development, challenging tasks, feedback and the relationship to other colleagues are a potential key elements of the respondents´ perceived motivation at work. The results of this study cannot be generalized, but can nevertheless be seen as an important and relevant contribution in the store manager´s efforts to devise incentives and incentive instruments for middle-level managers in grocery stores.

  • 175.
    Carlsson, Lenita
    et al.
    University of Skövde, School of Technology and Society.
    Dovrén, Ulrica
    University of Skövde, School of Technology and Society.
    Atmosfär och tillgänglighet: är det viktigt för en handelsplats?2008Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Shopping har idag blivit ett fritidsnöje bland konsumenterna och när konsumenterna går till olika shoppingcentrum är det lika viktigt med en bra upplevelse som med själva handlandet. Det läggs ned mycket tid på att få rätt butiksmix i stadskärnan och externa köpcentrum. Under de senaste årtionden har externa köpcentrum vuxit fram och blivit en konkurrens för stadskärnan. Det är därför viktigt att stärka upplevelsen för konsumenten och locka dem till sig. Viktigt är att känna till kundernas behov och önskemål för att lyckas överleva och konkurrera mot de olika köpcentrumen.

    Uppsatsen har som mål att ta reda på vad det är konsumenten vill uppleva vid shoppingen, och inte själva handlandet i sig. Vi vill få fram faktorer som kan beskriva hur en handelsplats blir attraktiv med avseende på atmosfär och tillgänglighet. Med andra ord hur ser konsumenten på atmosfären och tillgängligheten runt själva stadskärnan och det externa köpcentrumet. Valet föll på en kvalitativ undersökning som går på djupet, den undersökningsmetod som var bäst lämpad för ändamålet blev fokusgrupper. Med fokusgrupper ges uttömmande svar då det diskuteras både fördelar och nackdelar med olika centrum. Grupperna delade vi in i ungdomar, barnfamiljer och parförhållanden utan barn, grupperingarna gjorde vi med tanke på att de troligen har olika värderingar beroende på vilket stadie de är i livet.

    Det som kan utläsa av undersökningen är att atmosfär har en stor betydelse för både stadskärnan och externt köpcentra speciellt när konsumenterna vill kombinera handlandet och umgänget med vänner och familj. De viktigaste faktorerna som har kommit fram är att torget spelar en stor betydelse och de efterfrågar fler aktiviteter och gröna oaser med bänkar där man kan sitta i lugn och ro och koppla av. Det visade sig ha stor betydelse var någonstans i livet konsumenten befinner sig. De som lever utan barn tänker mer på det kvalitativa och njutningsperspektivet. Medan de som har barn tänker mer på att det ska vara enkelt att handla när barnen är med. Ungdomarnas syn var att ha någonstans att ”hänga på”. Tillgänglighet däremot är något som tas för givet och gav inte så stora diskussioner. Det som gavs mest uppmärksamhet var Öppettider, Utbud av butiker samt Restauranger, Caféer och toaletter. En bra kommentar som vi fick av en respondent var:

    ”I externa köpcentrum går jag om jag vill ha effektiv shopping och till en stadskärna går jag om jag vill ha ett socialt umgänge”

  • 176.
    Carlsson, Linnéa
    et al.
    University of Skövde, School of Business.
    Consoli, Isabella
    University of Skövde, School of Business.
    Bemanningspersonal - ett personaletiskt skyddsnät: En studie om kundföretags syn på bemanningspersonal2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this study was to identify theoretical concept to better understand customer companies* consumption like behavior of temporary workers. Further on the study wished to describe the seemingly changed employee’s ethics for temporary workers, which seems to be the basis for employers handling.

    Theory: Initial the premise for temporary work is introduced. To understand the customer companies this study took on three perspectives trying to understand the problem question. These perspectives were HRM, Flexibility and Economics.

    Method: The empirical material was gathered through semi structured interviews. In total three customer companies were represented and nine interviews conducted. The informants were told to freely talk about a few selected topics with the help of catchwords. Further on, the informants were asked to associate some concept in relation to temporary workers.

    Findings: This study conducts that the view of customer companies are in line with what can be called employers politic ethics. Thus, the temporary workers management includes several dimensions in which use transform in to exploit. That in which this study conducts can resemble consumption.

    *Costumer company/user company; referring to an organization using temporary workers.

  • 177.
    Carlsson, Linnéa
    et al.
    University of Skövde, School of Business.
    Eriksson, Christoffer
    University of Skövde, School of Business.
    Generation Y:s Upplevelse av Ett Attraktivt arbete: En fallstudie av det Attraktiva arbetet2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this study is to examine Attractive work according to Generation Y. This study originates from Åteg, Hedlund, Pontén (2004) model of the attractive work. With the purpose to engender a deeper understanding to the parts which make up the entirety of what makes work attractive according to Generation Y.

     

    ,

    Theory: Initially, the study address the definition of Generation Y and what the generation as a homogeneous group tends to value for the experience of Attractive work.

    Further on, the study presents an understanding for what an attractive work entail. Lastly Åteg et al. (2004) model of an attractive work which builds upon three categories (Arbetsförhållande [working relationship], Arbetsinnehåll [work content] and Arbetstillfredsställelse [job satisfaction]) is being presented. These three categories which include 22 attributes proposes Åteg et al. (2004) constitutes and define the Attractive work.

     

    Method: The study was conducted in a case study with 99 respondents. The data was collected by a physical survey which was answered during the respondents working hours. Of the 99 asked to participate 30 answered the survey. This led to a responding frequency of 30,3 %. The data was then processed in the analyzing program IBM SPSS statistics 24 to conclude the empirical foundation.

     

    Findings: From the result it was possible to distinguish a pattern from the three categories and their significance to the experience of work attractiveness. The pattern indicate that Arbetstillfredsställelse is of a lesser significance to Generation Y’s experience of work attractiveness compared to Arbetsförhållande and Arbetsinnehåll

  • 178.
    Carlsson Ruiter, Elina
    et al.
    University of Skövde, School of Business.
    Hilldén, Felizia
    University of Skövde, School of Business.
    Unga vuxnas miljömässigt hållbara konsumtionsmönster: En studie i hur unga fattar hållbara köpbeslut vid köp av livsmedel & inredning2018Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [en]

    The essay will examine how young consumers make environmentally sustainable decisions when they buy groceries and home decor. Enviromental sustainability means taking into account the effects that a product or service has on the ecology and the future's ability to flourish. At the same time as demand  for environmentally sustainable products is growing and supply increases, some skepticism rises over the certifications of sustainable products. Other barriers for sustainable purchasing decisions include, among other things, the fact that many purchase decisions are made out of habit, that the price between organic and non-organic foods is different paired with the fact that there in no information about what actually is the most environmentally sustainable alternative. To answer the purpose of the paper, six young adults in Västra Götaland, Sweden were interviewed about the pattern of their purchase decisions. The results showed that sustainable purchasing decisions in many cases have other basic reasons, such as economic, or that the consumer is completely unaware. It was also found that consumers use a compensatory consumption pattern to a large extent. Conclusions are that the environmental engagement of the participants in the interviews varied and that a greater environmental commitment leads to more sustainable decisions by consumers. For sustainability certifications to have the desired effect, clearer information is required for consumers, both from companies and organizations, as well as in the stores.

  • 179.
    Chaou, Yousra
    et al.
    University of Skövde, School of Business.
    Chamoun, Sebastian
    University of Skövde, School of Business.
    AstraZeneca och CSR: En studie om läkemedelsbranschens arbete med CSR2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background

    Corporate Social Responsibility has become a global factor in different parts of organizations and companies. In recent years, there has been a rise of increased demand regarding the social responsibility from the public. CSR contains three main subjects that are the social, environmental and economically responsibilities. The increased demand regarding social responsibility, has led to an increase in sustainability and ethical reports among companies.

    Purpose

    The purpose of the study is to investigate how the global pharmaceutical company Astra Zeneca includes CSR in their daily operations. The aim with the study is to contribute to a greater understanding regarding social responsibilities and commitments. The intentions of the study are also to highlight the awareness and understanding regarding the ethical orientation in CSR.

    Method

    The primary method from which the study is based on is a literature study and text analysis, but an interview has also been conducted with AstraZeneca's Swedish communications director. The conscious choice regarding two different methods has been taken as a result of the study being able to give as wide an opinion as possible, from different perspectives regarding AstraZeneca's CSR work.

    Conclusion

    The investigation regarding how AstraZeneca's work with CSR is, the study has highlighted that the company can be considered to be deeply engaged in many sustainability areas, including social, environmental, and financial responsibilities. Criticism has been directed towards certain ethical parameters regarding Astra Zeneca's work with CSR. Despite the criticism that has been directed towards the company, the study features that Astra Zeneca's work with Corporate Social Responsibility is that the positive parts are considering the negative.

  • 180.
    Claeson, Lisa
    et al.
    University of Skövde, School of Business.
    Mört, Mikaela
    University of Skövde, School of Business.
    Nedskrivning av goodwill i nordiska storbanker2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background

    Since IFRS was introduced in 2005, goodwill should no longer be amortized but instead be tested for impairment at least once a year. The impairment test has been criticized by most researchers and blamed to be a topic for earnings management (EM). Because goodwill is measured at fair value, certain problems follow. Especially during recession, when it is hard to predict how long the economic downturn is expected. The banking industry are particularly sensitive to changes in the business cycle. Therefore, should these changes should be reflected in their goodwill.

    Purpose

    This study has two main purposes, partly to identify impairments of goodwill in major Nordic banks and partly to test the statistical relationship between these and different economics conditions, Big Bath Accounting and Income Smoothing. The aim of the study is to supplement the existing research regarding earnings management and impairment of goodwill. This by taking different economic conditions in account and including Nordic major banks.

    Method

    Previous studies in the research area has excluded the banking industry, for this reason, banks were selected for our study. To answer the study's purpose and issue, a quantitative method fell most suitably. To be able to perform statistical models and tests to obtain a result, data was collected from each bank annual reports during 2006–2017.

    Results and conclusion

    The result of the study shows that neither the economic conditions, Big Bath Accounting or Income Smoothing has a significant impact on the impairment of goodwill in banks Nordic Large Cap. The study could not demonstrate the presence of any of these two strategies for earnings management, which contradicts previous research. Regarding the impact of economic conditions of goodwill impairment, there is a negative correlation where write-downs tend to be greater during a recession. Thus, no pattern for when write-downs of goodwill have been made.

  • 181.
    Claesson, Ebba
    et al.
    University of Skövde, School of Business.
    Bergstrand, Elin
    University of Skövde, School of Business.
    Upplärning av visstidsanställda - Butikschefers perspektiv: En kvalitativ studie inom detaljhandeln2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background and problem: As of today, companies are aiming to reduce costs through flexibility, which in turn has led to a significant increase of the demand for temporary employees within the retail sector. Despite this increased demand it is not uncommon for temporary employees to not receive introductory training, thus companies risk lowering productivity as a result of lower competence levels. According to the resource based theory it is essential that temporary employees contribute valuably through acceptable productivity, which exhibits how much companies expect from their employees. This is however partly necessary since the position of a sales assistant is regarded as a complex profession. Due to the complexity and the increasing portion of temporary employees in the workfield, it is essential to preserve and develop competence achieved through sufficient introductory training to attain acceptable productivity.

    Purpose: The purpose of this study is to acquire a deeper understanding of how companies in the retail sector conduct introductory training of temporary employees. The study aims to examine how companies potentially can manage the ever changing market through understanding how introductory training of temporary employees can be designed to obtain acceptable productivity.

    Method: The study has adopted a qualitative method for achieving its purpose. Eight semistructured interviews have been conducted with multiple store managers with the purpose of compiling views and experiences of introductory training in practice.

    Conclusion: The results of the study demonstrate that introductory training of temporary employees varies depending on the store in which one operates. Certain aspects appear to be prevalent, however since each store is unique and has individual variables in effect there is no palpable way of streamlining introductory training. Consequently, the study has confirmed that written, oral and digital tools are imperative for introductory training and should be combined to be of value. This combination design is dependent on how a specific company works and what is expected of the temporary employees, that is, the acceptable productivity. It has also been found that companies frequently do not expect as much in terms of productivity from temporary employees as opposed to permanent employees, seeing this introductory training can vary. The result confirms valuable aspects of introductory training involves allowing new employees implement theoretical knowledge in practice. Therefore is both theoretical and practical training required.

  • 182.
    Claesson, Rebecka
    et al.
    University of Skövde, School of Technology and Society.
    Madsen, Granath, Maria
    University of Skövde, School of Technology and Society.
    Rambäck, Angelica
    University of Skövde, School of Technology and Society.
    Manligt och kvinnligt ledarskap med inriktning mot konflikhantering2011Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Konflikter är vanligt förekommande på arbetsplatser. De kan lätt få negativa konsekvenser som sämre kvalité på arbetet och medarbetare som sjukskriver sig. Därför är det viktigt att ledaren klarar av att hantera dessa på ett bra sätt. Kan de lösa konflikten på ett bra sätt kan de också få ut positiva saker av den.

    Kvinnor och män anses arbeta olika som ledare och många anser att män leder bättre än kvinnor. Därför är det intressant att se hur könen leder sina medarbetare och ifall de hanterar konflikter på liknade sätt eller om det skiljer sig.

    Syftet med uppsatsen är att undersöka hur kvinnliga och manliga butikschefer uppfattar sin egen och det motsatta könets roll som ledare och hur väl det stämmer överrens med teorin med avseende på konflikthantering, även se till likheter och skillnader mellan könens ledarskap. Detta har gjorts genom kvalitativa intervjuer med tre butikschefer av vardera kön.

    Intervjuerna har visat att butikscheferna både manliga och kvinnliga utövar ledarskap som överensstämmer med teorin om ett gott ledarskap. Genom undersökningen har det även visat sig att kvinnliga ledare kan utöva ett teoretiskt manligt ledarskap samtidigt som manliga ledare i praktiken kan ses som kvinnliga ledare enligt teorin. Ytterligare har framkommit att varken de manliga eller kvinnliga respondenterna använder sig av någon form av konflikthanteringsprogram, trots alla olika metoder som finns att använda sig av inom den teoretiska världen. Däremot skildras det i rapporten en rad ageringar som används av de båda könen i deras konflikthantering.

  • 183.
    Colhon, Eliza
    et al.
    University of Skövde, School of Technology and Society.
    Hedlund, Caroline
    University of Skövde, School of Technology and Society.
    Varumärkens påverkan av konkurrensmedel: hur påverkar valet av konkurrensmedel butikens arbete med att förstärka varumärket?2008Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Varumärken spelar en allt mer betydande roll för konsumenter i dagens läge, vilket gör att företag måste använda sig av olika konkurrensmedel för att på bästa sätt hålla kvar en stark position på marknaden. Det har blivit allt svårare att överleva på marknaden utan ett starkt varumärke, då konkurrenssituationen är hårdare. För att företag skall kunna differentiera sig från sina konkurrenter samt ge produkterna mervärden ska de på bästa sätt försöka stärka sitt varumärke kontinuerligt. Detta kan de olika företagen göra genom branding, det vill säga genom att skapa, upprätthålla, skydda samt förstärka varumärket. Ett starkt varumärke skall kunna kommunicera till konsumenterna om vilket kvalitetsnivå företaget erbjuder. För att företagen skall kunna bibehålla en stark position på marknaden krävs det att de lägger stor vikt vid att förstärka varumärkesidentiteten. I denna uppsats utgår vi ifrån Philip Kotler´s 4: P samt Mikael Hernants Sexhörning. Dessa två teorier tillämpar olika konkurrensmedel som företag kan använda sig utav vid utformningen av olika konkurrensstrategier.

    Vi har valt att undersöka hur företag påverkas av valda konkurrensmedel när de arbetar med att förstärka varumärket. De butiker vi har valt att studera är Indiska, Smultronsstället samt Grand Parfymeri. Detta val gjordes för att vi ville beskriva hur olika butiker med en befintligt stark position på marknaden samt hur butiker med olika mycket resurser hanterar arbetet med varumärket. Vi valde även att undersöka hur utvalda konsumenter influeras av företags varumärken. Vid genomförandet av vår kvalitativa undersökning utgick vi ifrån öppna individuella intervjuer med butikscheferna för att få insyn i hur de arbetar med att förstärka butikernas varumärke samt ett fokusgruppsintervju med de utvalda konsumenterna.

    Det som tydligt går att utläsa av våra slutsatser är att varumärken har blivit ett allt mer betydelsefullt konkurrensmedel men att företagen fortfarande underskattar värdet av att inneha en stark position på marknaden. Därför lägger de inte mer än nödvändiga resurser på att utveckla och förstärka sina varumärken trots att de är medvetna om att betydelsen av starka varumärken har ökat genom den mer konkurrensutsatta marknaden. Hur företagens varumärken förmedlas i kombination med hur de valt att konkurrera har även stor betydelse för hur konsumenterna upplever företagen som helhet. Detta konstaterande gör det tydligt att varumärket bör vara ett centralt objekt i varje marknadsföringsåtgärd samt att bli förmedlat på ett entydigt sätt oavsett genom vilken konkurrensmedelsmix ett företag än väljer att använda sig av.

  • 184.
    Colliander Samuelsson, David
    et al.
    University of Skövde, School of Business.
    Ivarsson, Henrik
    University of Skövde, School of Business.
    Privatpersoners finansiella risktolerans vid aktieinvestering: En studie om vilka aspekter som påverkar2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The economic development in Sweden in recent years has led to increased financial savings in Swedish households. Financial savings have mostly increased on bank accounts with low interest rates, since private individuals generally have a more cautious position on stocks and stock trading. The reason for this passive position is believed to be due to the fact that decisions that benefit most economically often challenge the feeling of being in control. At the same time, cautious position that a particular individual possess is affected by the risk-tolerance. As a consequence, the risk tolerance of private individuals affects the investment decision and hence the development of the stock market.

    Savings and investment are two important factors that affect a nation's economic growth, which makes it important to study underlying factors to what affects an individual when making a financial decision. When talking about risk tolerance in everyday life, previous research has revealed that there are four different aspects that affect this complex concept, namely the economic aspect, physical aspect, social aspect and ethical aspect. As investment decisions are affected by financial risk tolerance and the four aspects in turn, affect risk tolerance, the issue becomes how these aspects affect a private investor's financial risk tolerance when investing in stocks.

    The purpose of this study has been to explain the four aspects of a person’s risk tolerance when investing in stocks. The study has been conducted using a quantitative method and deductive approach. The selection group that the study turned to is Swedish stock investors and the data collection has been done by a survey that was answered by 232 people. The underlying factors for the four aspects tested in the study are income, gender, age, education, marital status and ethical character.

    The study shows that all four aspects together have a combined impact on private individuals' financial risk tolerance. The study has also shown that all the four aspects, each one separately, are linked to financial risk tolerance, by the underlying factors, income level, gender, marital status and ethical character. 

  • 185.
    Cregård, Anna
    et al.
    Högskolan i Halmstad.
    Berntson, Erik
    Stockholms universitet.
    Tengblad, Stefan
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Andersson, Pia
    Göteborgs universitet.
    Lindgren, Hans
    Göteborgs universitet.
    En introduktion till ledarskap och organisatorisk komplexitet2018In: Att leda i en komplex organisation: Utmaningar och nya perspektiv för chefer i offentlig verksamhet / [ed] Anna Cregård, Erik Berntson, Stefan Tengblad, Stockholm: Natur och kultur, 2018, 1, p. 9-21Chapter in book (Other academic)
  • 186.
    Cregård, Anna
    et al.
    Högskolan i Halmstad.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Chefskap i professionella organisationer: läkare som chefer2018In: Att leda i en komplex organisation: Utmaningar och nya perspektiv för chefer i offentlig verksamhet / [ed] Anna Cregård, Erik Berntson, Stefan Tengblad, Stockholm: Natur och kultur, 2018, 1, p. 71-82Chapter in book (Other academic)
    Abstract [sv]

    Komplexa organisationer är vanligen svåra att styra – och det gäller särskilt organisationer med starkt professionaliserade aktörer. Det beror på flera faktorer: att det är svårt att överblicka handlingars konsekvenser i sådana organisationer, att det inte är självklart att styrimpulser efterföljs eller att verksamhetens viktigaste procedurer ens går att följa upp. Dessutom kan det som sker på en hierarkisk nivå sakna koppling till det som händer på en annan – och det gäller särskilt for kärnverksamhet i relation till ledning.

  • 187.
    Cregård, Anna
    et al.
    Förvaltningshögskolan, Göteborgs universitet.
    Eriksson, Nomie
    University of Skövde, School of Technology and Society.
    Medicinare som managers2011In: School of Business - NFF 2011 August 20-24, 2011Conference paper (Refereed)
    Abstract [sv]

    Sjukvårdspersonalen har ett stort inflytande på sitt arbete. I en tid när NPM fått en stark inverkan på offentliga organisationer förskjuts det som tidigare varit den offentliga sektorns kännetecken som: demokrati, öppenhet, yttrandefrihet, samverkan, helhetssyn och rättssäkerhet, till mer ekonomistiska och managementlika sådana, som produktivitet, kostnadseffektivitet, kundorientering, resultatkrav och avtal.

    Syftet i denna artikel är att kritiskt diskutera tillsättningen av medicinare på traditionella managementtjänster i hälso- och sjukvården och vad det kan medföra. Dessa tillsättningar motiveras vanligen av förbättrad effektivitet, men också av kvalitet och säkerhet för verksamheten. Skälen är svåra att argumentera emot, och därför har de fått stark genomslagskraft. Vi vill just peka på riskerna, som ofta negligeras och förespråkarna har en slagkraftig retorik. Positiva effekter saknas inte men de måste vägas mot de negativa effekterna.

    Metoden är intervjuer med 15 sjuksköterskor och läkare som har chefsuppdrag. Därtill har vi 5 fokusgrupper som består av verksamhetsansvariga sjuksköterskor och läkare under managementutbildning.

    Resultaten visar på att det främst är fyra risker förknippat med tillsättning av medicinare på traditionella managementtjänster: läkarens professionella kompetens minskar, förtroendet för läkaren som medicinsk kunnig minskar, liksom för organisationen och vården i stort. Därtill trängs viktiga värden inom servicedomänen undan till förmån för administrativa värden.

  • 188.
    Cregård, Anna
    et al.
    Förvaltningshögskolan Göteborgs universitet, School of Public Administration, University of Gothenburg, Göteborg, Sweden.
    Eriksson, Nomie
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Perceptions of trust in physician-managers2015In: Leadership in Health Services, ISSN 1751-1879, E-ISSN 1751-1887, Vol. 28, no 4, p. 281-297Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explore the dual role of physician-managers through an examination of perceptions of trust and distrust in physician-managers. The healthcare sector needs physicians to lead. Physicians in part-time managerial positions who continue their medical practice are called part-time physician-managers. This paper explores this dual role through an examination of perceptions of trust and distrust in physician-managers. Design/methodology/approach – The study takes a qualitative research approach in which interviews and focus group discussions with physician-managers and nurse-managers provide the empirical data. An analytical model, with the three elements of ability, benevolence and integrity, was used in the analysis of trust and distrust in physician-managers. Findings – The respondents (physician-managers and nurse-managers) perceived both an increase and a decrease in physicians’ trust in the physician-managers. Because elements of distrust were more numerous and more severe than elements of trust, the physician-managers received negative perceptions of their role. Research limitations/implications – This paper’s findings are based on perceptions of perceptions. The physicians were not interviewed on their trust and distrust of physician-managers. Practical implications – The healthcare sector must pay attention to the diverse expectations of the physician-manager role that is based on both managerial and medical logics. Hospital management should provide proper support to physician-managers in their dual role to ensure their willingness to continue to assume managerial responsibilities. Originality/value – The paper takes an original approach in its research into the dual role of physician-managers who work under two conflicting logics: the medical logic and the managerial logic. The focus on perceived trust and distrust in physician-managers is a new perspective on this complicated role.

  • 189.
    Cunow, Rebecka
    et al.
    University of Skövde, School of Business.
    Gustavsson, Erica
    University of Skövde, School of Business.
    En studie i hur kommuner arbetar med personalomsättning, sjukfrånvaro & jämställdhet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sammanfattning

    Här presenteras en kort sammanfattning gällande rapportens innehåll.

    Bakgrund

    I kommunernas årsredovisning finns det ett kapitel om personalredovisning där olika nyckeltal presenteras. I denna rapport studeras hur kommuner valt att arbeta med tre utvalda personalnyckeltal. De utvalda nyckeltalen har en påverkan på effektiviteten och kostnaderna inom organisationen. Organisationer har möjlighet att påverka nyckeltal men hur organisationer väljer att arbeta med dem kan variera.

    Syfte

    Syftet med denna studie är dels att studera hur kommunerna i Skaraborg har valt att redovisa utvalda nyckeltal i sin årsredovisning. De nyckeltal som kommer undersökas är personalomsättning, sjukfrånvaro och jämställdhet. Vidare är syftet att undersöka hur kommuner arbetar med dessa nyckeltal.

    Frågeställning

    Hur arbetar kommuner i Skaraborg med personalomsättning, sjukfrånvaro och jämställdhet samt hur redovisar dem detta?

    Metod 

    Denna studie har genomförts genom en dokumentstudie samt kvalitativa och semistrukturerade intervjuer. Empirin samlades in utifrån åtta kommuners årsredovisningar och intervju hölls med respektive kommuns personalchef. Undersökningen begränsades till att omfatta tre personalnyckeltal: personalomsättning, sjukfrånvaro och jämställdhet.

    Slutsats

    Kommunerna arbetar aktivt med att sänka sjukfrånvaron och den externa personalomsättningen. Sjukfrånvaro är lagstadgat att det skall redovisas, vilket följs av samtliga kommuner. Redovisningen av personalomsättning är inget som prioriteras på grund av att det påverkas av många olika variabler och kan ge missvisande information. Jämställdhet var inget som kommunerna prioriterade och inte många aktiva åtgärder fanns för att få det mer jämt mellan andelen kvinnor och män. Men alla kommuner har valt att redovisa fördelningen mellan könen.

  • 190.
    Cäker, Mikael
    University of Skövde, School of Technology and Society.
    Coordination in interorganizational relations: perspective of dominated suppliers2004In: Sixth International Management Control Systems Research Conference, Edinburgh, Scotland, 2004Conference paper (Refereed)
  • 191.
    Cäker, Mikael
    University of Skövde, School of Technology and Society.
    Customer influence on management accounting change2007In: European Accounting Association Annual Congress. Portugal: Lissabon, 2007Conference paper (Refereed)
  • 192.
    Dahlin, Karin
    et al.
    University of Skövde, School of Technology and Society.
    Robinson, Emelie
    University of Skövde, School of Technology and Society.
    Att synas i mängden på en fackmässa: hur ska företag marknadsföringsmässigt agera för att inspirera och attrahera sin specifika målgrupp, före och under en blomster- och inredningsmässa?2008Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Förr i tiden fanns det marknadsplatser där människor utbytte varor så som mat och kläder - dagens marknadsplatser kallas idag mässor och fyller en viktig funktion i att utveckla det globala samhället. Mässor är idag en viktig del i företags- och konsumenters utveckling. Det är viktigt att företag vet hur de på bästa sätt ska agera före, under och efter mässan för att lyckas så bra som möjligt. Vi har använt oss utav en teoretisk modell vid namn Trade Fair Intelligence, för att få med alla delar som berör ett mässdeltagande.

    Uppsatsens undersökning bygger på att vi har utfört en dold observation på en verklig blomster- och inredningsmässa, för att se hur kunder och personal beter sig under en mässa. Vilka problem som kan uppstå och vilka metoder som är bäst för att lösa dem. Vi har även genomfört en enkätundersökning där mässbesökare själva har fått svara på vilka delar i deras mässbesök som de tycker har haft störst betydelse.

    Syftet med uppsatsen är att få reda på hur företag ska marknadsföra sig för att synas i mängden och fånga sina potentiella kunders uppmärksamhet? Vi vill också få reda på hur viktigt det är med inbjudan, monterns layout, monteraktivitet och monteragerandet för att få nya kunder. Vi har valt att använda oss utav en blandning av kvalitativ och kvantitativ undersökning, detta för att vara säkra på att vi skulle få med oss alla bitar och få en tillräcklig bredd på undersökningen.

    De slutsatser vi drar genom att analysera resultatet är att alla delar i Trade Fair Intelligence spelar lika stor roll för mässdeltagandets betydelse. Det är viktigt för företaget att lägga lika stort fokus på alla delar och inte tappa någon del på vägen, för om alla delar hänger ihop och fungerar lika bra kommer företaget nå fler kunder och få en nöjdare och stabilare kundkrets.

  • 193.
    Dal, Johannes
    et al.
    University of Skövde, School of Business.
    Sassanian, Shahab
    University of Skövde, School of Business.
    Ansvarsfullt företagande och investeringar: En studie om tillverkande företag och investerares inställning till ansvarsfullt företagande och investeringar2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Sustainable development has become more important because the world has realized that changes are needed to protect the environment. It is essential that companies increasingly engage in long-term thinking and take responsibility for the environment. The aim of this study is to determine the approach manufacturing companies and investors have toward sustainability and sustainable investments. The theoretical frame of reference describes approaches within sustainable investments and various instruments within CSR. The study then introduces two theories: the legitimacy theory and the stakeholder theory. These theories can strengthen the CSR approaches in sustainable investments. The study consists of a qualitative research approach since the focus of the study is approaches within sustainability. Furthermore, interviews were conducted with seven different companies to gain views from companies active in different industries. In the empirical study, all seven interviewed companies are introduced and all the collected data is presented. To clarify the empirical study, each company is given its own section to highlight their approaches. The empirical study then presents the similarities and differences between manufacturing companies and investors regarding the research question. After the theory and the data were analyzed, the study concludes that companies relate to sustainability to meet stakeholder expectations. The manufacturing companies and investors work within sustainably as CSR has become an increasingly important area in the business world. A company must consider what the market and stakeholders demand in a sustainable market.

  • 194.
    Davidsson, Ida
    et al.
    University of Skövde, School of Business.
    Nilsson Gårdemark, Nikolas
    University of Skövde, School of Business.
    Digitala bildskärmar i butik: Hur interagerar konsumenten med bildskärmar i butik i köpprocessens informationssökande skede?2014Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    As the digital revolution and its speed is increasing, it’s relevant that retail stores understand consumer interaction with digital displays and how these displays convey information that ultimately can attract consumers. It’s also relevant for the retail stores and their employees to get an understanding of the buying process as we believe that it goes hand in hand with the interaction of signage through digital displays. In this paper it is presented whether consumer interact with digital displays occur and how the consumer embrace the information that flows in this media. The buying process and its steps are also presented and where an advanced study in the step information search was made with a connection to consumer interaction with digital displays. Using qualitative studieswhere interviews have been a central part, the research question presented will also be answered in connection with the purpose of the essay.How does the consumer buying process go and how is the consumer influenced in an information seeking stage during interaction with digital displays in retail stores?This paper identified a clear link to a consumer's interaction to the digital displays in stores and where a consumer's buying process was very important for that interaction. This paper also found that when an information seeking stage was used digital displays were only used in the last resort and instead there were personal contacts that were something that was highly valued by the respondents. It has in this paper been taken consideration of the buying process and it’s criticized of the model as it is changeable depending on a consumer's buying situation. The main factors why the buying process and all its steps would be examined were when impulse or buying by habit occurred.

  • 195.
    Davidsson, Julia
    et al.
    University of Skövde, School of Business.
    Remmerth, Olivia
    University of Skövde, School of Business.
    Förhållanden mellan privat användning av ICT på arbetet, work-­life balance och produktivitet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The use of ICT (Information and communication technology) has been increasing the last couple of years, and a huge part of today's communication is digital, either for private use or related to work. This type of use has made the borders between work and non-work/spare time less visible (Cöster & Westelius, 2016). The use related to work can affect the spare time to a large extent, which in turn can cause stress overload (Gulliksen et. al., 2015). Private use of ICT can have effects on work as well, and some claim that it can reduce workplace productivity (Steen, 2014; Ehrlin & Wengberg, 2014). There are however studies showing that private use of ICT at work can have a positive impact on WLB (work-life-balance) (Sayah, 2013) and productivity (Nduhura & Prieler, 2017). On the other hand, no study has attempted to connect all three parts (ICT, WLB and productivity), to understand the interplay between them. The issue with this gap of knowledge is the uncertainty of how eventual measures against private ICT-use, aiming to improve productivity, affects WLB and vice versa, possibly leading to negative impact. Therefore, this study intents to investigate the interplay between private use of ICT, WLB and productivity, and the relations between them. To answer the issue a qualitative method was used consisting of twelve interviews with employees working in the public sector.

    This study shows that private use of ICT could create a greater security and flexibility, as the employees are able to handle personal matters and relations during workhours, leading to improved WLB. There are however several variables influencing the outcome, such as personal preferences, career and persons in the surroundings. When it came to effects on productivity, both positive and negative effects were found. ICT-use being time consuming and stealing focus from work were mentioned as negative effects on productivity. Positive effects were more similar to the impact ICT-use has on WLB, such as employees feeling more secure due to being easier to reach, which in turn improves productivity. The conclusion drawn from this was that improved productivity, as a consequence of private use of ICT during workhours, is indirectly an effect of improved WLB. This effect could vary depending on family situation. Employees with younger children experienced greater positive effects on productivity, compared to employees with no children, or with older children.

  • 196.
    Davidsson, Therese
    et al.
    University of Skövde, School of Technology and Society.
    Ryberg, Karolin
    University of Skövde, School of Technology and Society.
    Hur kan den interna kontrollen kostnadsberäknas?: En fallstudie hos GÖSAB Sotnings AB2010Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Intern kontroll är ett stort ledningsverktyg som kommit i diskussion den senaste tiden. Verktyget syftar till att strukturera upp och kvalitetssäkra verksamheten och kräver stort engagemang och kunskap. Men vad kostar det att använda sig av det? Syftet med denna uppsats är att utifrån COSO-modellens kontrollkomponenter skapa en modell för kostnadsberäkning av intern kontroll för mindre tjänsteföretag. Uppsatsen baseras på en fallstudie gjord på ett mindre tjänsteföretag samt sammanställning av intervjuer med fyra utvalda mindre tjänsteföretag, vilket sedan kopplas samman med teori om intern kontroll, COSO-modellen och tidigare forskning om kostnadsanalys.

    Efter genomförd studie framgår det att den största kostnadsposten för intern kontroll är tid och innefattar många aktiviteter utförda av många medarbetare i ett företag. Dessa aktiviteter överlappar många gånger med varandra och integrerar ofta med de ordinarie arbetsuppgifterna, vilket kan försvåra uppdelningen av den interna kontrollens kostnadsbärare.

  • 197.
    De La Barra, Anders
    et al.
    University of Skövde, School of Business.
    Zekkari, Joseph
    University of Skövde, School of Business.
    Miljöredovisning: En studie kring varför börsnoterade företag som associeras med en betydande miljöpåverkan väljer att redovisa på ett visst sätt2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background:                   

    The environmental reports are a way for companies to describe their environmental efforts. The environmental reports have become increasingly important for the companies, as the environmental issues have become a priority issue to the general population. Companies now have to show that they can take an environmental and social responsibility in order to build credibility and trust of the society.

     Purpose:                           

    In order to give the reader a picture of how and why environmental reports looks like they do and what companies associated with a negative impact on the environment, chooses to focus on in their environmental reports.

     Method:                            

    A qualitative study based on the legitimacy theory and the institutional theory is conducted in this thesis. A review and examination of literature, scientific articles, environmental reports and engaging interviews with people who have qualified skills in the subject was made.

     Conclusion:                      

    This study demonstrates the importance of the environmental reports for the companies associated with significant environmental impacts. It highlights the importance of being transparent and demonstrates to stakeholders and the public the importance of taking environmental issues seriously. The study also shows how external factors like expectations and institutional pressures affects the general design of the environmental reports. The study also shows what companies are focusing on in their environmental reports such as; energy efficiency, emission reduction, environmental costs and the establishment of environmental goals and strategies. 

  • 198.
    Demircan, Natalin
    et al.
    University of Skövde, School of Technology and Society.
    Milton, Marielle
    University of Skövde, School of Technology and Society.
    Chefers förståelse kring medarbetarskap och sin ledarstil2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Studiens syfte är att undersöka chefers förståelse kring medarbetarskapet och deras ledarstil vid implementering av en aktivitet som ska främja medarbetarskapet. Teorier som används i studien speglar hur ett välfungerande medarbetarskap ser ut genom hur individer påverkar varandra, samt ledarskapsteori. Undersökningen är kvalitativt inriktad med semistrukturerade intervjuer. Det empiriska materialet är baserat på fyra intervjuer med chefer som arbetar inom den offentliga sektorn. Utifrån den teoretiska referensramen har vi analyserat vårt material från intervjuerna.

    Studien konstaterar att chefers förståelse för medarbetarskapet är att diskussioner om medarbetarskapet främjar implementeringen och utvecklingen av medarbetarna. Diskussionerna bidrar till att medarbetarna får vara med i påverkansprocessen som strävar mot ett beslut, och därmed motiveras medarbetarna till att ta ansvar. Diskussionerna frambringar respekt och ett förtroende mellan chef och medarbetare, som anses vara viktiga aspekter för att ett medarbetarskap ska fungera väl. Cheferna anser att en utvecklingsplan för varje enskild medarbetare är nödvändig som visar medarbetarens drivkrafter och den enskildes motivation. Detta bidrar till utvecklandet av att varje enskild medarbetare känner en arbetsglädje och utvecklingsprocess som främjar medarbetarskapet.

    Chefernas uppfattning kring aktiviteten “medarbetaridén” är att den ska främja medarbetarskapet genom att bidra med förändringar hos medarbetarna som i sin tur ska leda till ett gemensamt förhållningssätt. Cheferna beskriver även att medarbetaridén ska få medarbetarna att känna en enhetlighet och gemenskap i Skövde kommun.

    Cheferna utövar ett situationsanpassat ledarskap för att säkerhetsställa att varje enskild medarbetare får efterfrågat stöd av sin chef, för att bästa möjliga utveckling ska ske för medarbetaren.

    Avslutningsvis konstaterar vi att cheferna anser att kommunikation med sina medarbetare är ett oerhört betydelsefullt verktyg för att kunna bedriva ett väl fungerande medarbetarskap. Kommunikation mellan chef och medarbetare bidrar till att de får en förståelse och ett förtroende för varandra, gemensamt förhållningsätt och ett delat ansvar.

  • 199.
    Deraz, Hossam A.
    et al.
    Halmstad University.
    Awuah, Gabriel B.
    Halmstad University.
    Abraha Gebrekidan, Desalegn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    The Effect of Culture on the Consumers’ Assessment of Advertisements on Social Networking Sites; Cross-cultural analysis2015Conference paper (Refereed)
    Abstract [en]

    Do consumers of the same brand from different culture have the same perceptions while assessing the advertisements on Social Networking Sites’ (SNSAs)? To answer this question, the data for this study were collected from brand communities’ consumers (BCCs) on SNSs. 278 respondents from three different cultural backgrounds (Egyptians, Dutch and British) answered the questionnaires. Five main variables to collect the consumers’ assessment of SNSAs were tested (information value, entertainment value, credibility value, interactivity value, and irritation value). Based on the empirical findings, the three groups perceived five of the six variables with significant difference F ratios. Consequently, their perception of the entertainment value of SNSAs has no significant differences between the three groups. Based on the cross-cultural theory, the findings of this study have some agreements and some contradictions, especially the influences of power distance and uncertainly avoidance. Moreover, the researchers used the One-way analysis of variance (ANOVA) with Post Hoc tests to compare between the assessments of the three groups.

  • 200.
    Deraz, Hossam
    et al.
    School of Business and Engineering, Halmstad University, Sweden.
    Baffour Awuah, Gabriel
    School of Business and Engineering, Halmstad University, Sweden.
    Abraha Gebrekidan, Desalegn
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Assessing the Value of Social Network Sites' Advertisements2015In: Proceedings of the Third International Conference on E-Technologies and Business on the Web, Paris, France 2015, 2015, p. 89-101Conference paper (Refereed)
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