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  • 1.
    Kapetanovic, Senada
    et al.
    University of Skövde, School of Life Sciences.
    N. Lindberg, Ann-Ida
    University of Skövde, School of Life Sciences.
    Patienters upplevelser av att söka vård på en akutmottagning2010Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    To seek help in an emergency department can often mean a first impression of the continuum of care in a hospital. The meeting in an emergency department is often short, so it is of great importance that the hospitality will be as good as possible. The purpose of this study was to describe patients'experiences of seeking care at an emergency department. The method used was a qualitative literature study of 12 scientific articles were analyzed with the aid of Burnand (1996) and a workflow according to Friberg (2006) five stages. The results identified seven key areas of patients' own experiences in an emergency department. The study demonstrates clear dissatisfaction being the largest delays and poor communication. Other experiences described are attention, care, competence, autonomy/ privacy, and experiences of different needs not being met. The discussion experiences of waiting times can vary depending on time, day and day of week. Communication is one of our most important tool in the process that requires commitment and skills of health workers. Negative experiences of care may be due to time constraints. The study reveals that even positive experiences occur in an emergency department. The patient's self-worth must be respected, and a drive for improved quality of care. That study concluded that more focus should be on treatment and care of patients in an emergency department.

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