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  • 1.
    Sellberg, Charlott
    et al.
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Lindblom, Jessica
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Comparing methods for workplace studies: a theoretical and empirical analysis2014In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 16, no 4, p. 467-486Article in journal (Refereed)
    Abstract [en]

    A comparative theoretical and empirical analysis of three methods for workplace studies is being conducted in this article. The aim of the study was to explore what level of theoretical depth and methodological structure is appropriate when conducting methods for workplace studies to inform design of complex socio-technical systems. As workplace studies in human–computer interaction (HCI) are a research field that has expanded in an extensive way in the past years, currently there are a wide range of theoretical approaches and methods to select from. The variety of approaches and methods makes it problematic to do relevant methodological choices both in research and system design. While there have been several studies that assess the different approaches to workplace studies, there seem to be a lack of studies that explore the theoretical and methodological differences between more structured methods within the research field. This article serves as a starting point to explore the many methods for workplace studies in HCI and contributes to the field with increased knowledge regarding the theoretical and methodological differences in workplace studies. When using the two criteria descriptive power and application power to assess Contextual Design, Determining Information Flow Breakdown, and Capturing Semi-Automated Decision-Making, lessons are learned about in which ways the methods are acceptable and useful when the purpose is to inform system design.

  • 2.
    Sellberg, Charlott
    et al.
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Susi, Tarja
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Technostress in the office: a distributed cognition perspective on human-technology interaction2014In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 16, no 2, p. 187-201Article in journal (Refereed)
    Abstract [en]

    Technology is a mobile and integral part of many work places, and computers and other information and communication technology have made many users' work life easier, but technology can also contribute to problems in the cognitive work environment and, over time, create technostress. Much previous research on technostress has focused on the use of digital technology and its effects, measured by questionnaires, but in order to further examine how technostress arises in the modern workplace, a wider perspective on interactions between people and technology is needed. This paper applies a distributed cognition perspective to human-technology interaction, investigated through an observational field study. Distributed cognition focuses on the organisation of cognitive systems, and technostress in this perspective becomes an emergent phenomenon within a complex and dynamic socio-technical system. A well-established questionnaire was also used (for a limited sample), to gain a frame of reference for the results from the qualitative part of the study. The implications are that common questionnaire-based approaches very well can and should be complemented with a broader perspective to study causes of technostress. Based on the present study, a redefinition of technostress is also proposed. © 2013 Springer-Verlag London.

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