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  • 1.
    Aggestam, Lena
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Persson, Anne
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories2014In: Information, ISSN 2078-2489, Vol. 5, no 4, p. 558-569Article in journal (Refereed)
    Abstract [en]

    In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on whatis stored in a repository and, hence, possible to share. Accordingly, the ability to capture theright (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must besuccessfully performed. While critical success factors (CSFs) for knowledge retention andknowledge management are frequently discussed in the literature, there is a knowledge gapconcerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention.

  • 2.
    Aisenberg Ferenhof, Helio
    et al.
    Department of Production Engineering and System, Complexo de Ensino Superior de Santa Catarina (CESUSC) and Federal University of Santa Catarina (UFSC), Brazil.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Hesamamiri, Roozbeh
    Iran University of Science & Technology (IUST), Tehran, Iran.
    The impact of social media on knowledge management2016In: IFKAD 2016 - 11th International Forum on Knowledge Asset Dynamics: Towards a New Architecture of Knowledge: Big Data, Culture and Creativity Proceedings / [ed] J. C. Spender, Giovanni Schiuma, Joerg Rainer Noennig, Institute of Knowledge Asset Management (IKAM) , 2016Conference paper (Refereed)
    Abstract [en]

    The aim of this paper is to review extant research on the impact of social media on knowledge management (KM) to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

    The study consists of a systematic literature review of eighteen refereed empirical articles on social media and knowledge management. In order to get access to the articles, we used different scientific databases such as Scopus and ProQuest. As keywords, we decided to use multiple keyword combinations. After having read the abstracts of the articles identified, we ended up with a final set of eighteen articles, which represented the basis for analysis. The systematic approach helped us to make sure that the majority of relevant papers would be covered. 

    To the best of the authors’ knowledge, no systematic literature review on social media and knowledge management has previously been published or presented.

    The topic seems to be a promising field for systematic and intensive research and offers a variety of future research avenues.

  • 3.
    Aisenberg Ferenhof, Helio
    et al.
    Universidade Federal de Santa Catarina (UFSC), Florianopolis, Brazil.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Selig, Paulo M.
    Universidade Federal de Santa Catarina (UFSC), Florianopolis, Brazil.
    Knowledge Waste & Knowledge Loss: What is it All About?2016In: Navus Revista de Gestão e Tecnologia, ISSN 2237-4558, Vol. 6, no 4, p. 38-57Article in journal (Refereed)
    Abstract [en]

    In this paper we are interested in developing an understanding of the concepts of knowledge waste and knowledge loss. The latter can in the worst case lead to "a decreased capacity for effective action or decision making in a specific organizational context" (DeLong, 2004, p. 21). Whereas knowledge waste means that companies are not using the full capacity of existing knowledge. As outlined by Ferenhof (2011) it is any failure in the process of knowledge conversion. These definitions imply differences between the concepts, the literature however suggests that many authors uses them interchangeably. Is that correct? Are the concepts important, of relevance? The present article's aim is to highlight the importance of having better insights into the concepts. The authors believe that both theory and corporate practice will benefit from an improved understanding.

  • 4.
    Aisenberg Ferenhof, Helio
    et al.
    Universidade Federal de Santa Catarina (UFSC), Brazil.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Selig, Paulo Mauricio
    Universidade Federal de Santa Catarina (UFSC), Brazil.
    Knowledge waste in organizations: A review of previous studies2015In: Brazilian Journal of Operations & Production Management, ISSN 1679-8171, Vol. 12, no 1, p. 160-178Article in journal (Refereed)
    Abstract [en]

    In this paper, we are interested in the knowledge that is “wasted” in organizations, that is existing relevant knowledge that is overlooked in the process of knowledge conversion. Given the competitive pressure firms are facing in today´s business environment, a waste of knowledge is not only costly but also dangerous. This means that we consider knowledge from a knowledge at risk perspective. Having this in mind, the purpose of this paper is to review research on knowledge waste in organizations to establish our current body of knowledge regarding this topic. The study consists of a systematic review of 51 peer-reviewed articles addressing knowledge waste in organizations. To the best of the authors’ knowledge, no systematic literature review on this topic has previously been published or presented. The topic seems to be a promising field for intensive research and offers a variety of future research avenues. In view of practitioners, the study´s finding may enable an increased awareness towards the areas where existing knowledge is at the mercy of “waste”. This can assist practitioners to better cope with risks related to this waste and, therefore, better exploit the (limited) knowledge base available.

  • 5.
    Aisenberg Ferenhof, Helio
    et al.
    Production Engineering Department, Universidade Federal de Santa Catarina, Florianópolis, Brazil.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Zaniboni Bialecki, Mariana
    Production Engineering Department, Universidade Federal de Santa Catarina, Florianópolis, Brazil.
    Selig, Paulo Mauricio
    Engineering & Knowledge Management Department, Universidade Federal de Santa Catarina, Florianópolis, Brazil.
    Intellectual capital dimensions: state of the art in 20142015In: Journal of Intellectual Capital, ISSN 1469-1930, E-ISSN 1758-7468, Vol. 16, no 1, p. 58-100Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to review extant literature to identify models intended to measure/classify intellectual capital (IC) to establish the current body of knowledge that has been built since the review by Marr et al. (2004).

    Design/methodology/approach – The study consists of a systematic review of peer-reviewed articles on IC classification. The review was conducted for the period 2004-2014 in order to reach the aim. To ensure that all major models are included, important works developed prior to 2004 were captured as well.

    Findings – The review resulted in 83 additional models indicating continued research activities with regard to the topic. These models were merged with prior IC models and mapped on a timeline. The timeline clarifies that 2008, 2010, 2011, 2012 and 2013 represent the years of greatest research activity (outcomes). Additionally, the analysis of the list of IC frameworks resulted in the development of an IC Meta model. It synthesizes research activities in the field and highlights the main IC dimensions and sub-dimensions.

    Research limitations/implications – This study may not have enabled a complete coverage of all existing peer-reviewed articles in the field of IC classification. Yet, it seems reasonable to assume that the review process covered a large proportion of studies available.

    Originality/value – By aggregating and consolidating the IC frameworks covered, the study does not only provide an IC Meta model, but also promising directions for future research.

  • 6.
    Brunold, Julia
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Durst, Susanne
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Intellectual capital risks and job rotation2012In: Journal of Intellectual Capital, ISSN 1469-1930, E-ISSN 1758-7468, Vol. 13, no 2, p. 178-195Article in journal (Refereed)
    Abstract [en]

    Purpose - This study aims to shed light on the phenomenon of intellectual capital (IC) risks. More precisely, the perception of such risks in the context of the job rotation process often applied in multinational corporations (MNCs) is to be investigated. Design/methodology/approach - Eleven semi-structured interviews are conducted in an exemplary knowledge-intensive MNC operating in the construction industry. Six interviews among top managers and five interviews among participants in the job rotation process are carried out to gain insights from different perspectives. Findings - The study underlines the influence of time pressure on the perception of the variety of IC-related risks in general and of those related to the job rotation process. As a result, the risks are not tackled even though the managers are aware of some of them. Research limitations/implications - The data were collected in one organization, making inferences about the findings not possible. Future studies should consider multiple organizations. Practical implications - A list of potential IC risks triggered during the job rotation process is presented and suggestions to tackle them are discussed. Furthermore, the findings can contribute to the further development of an overall overview of IC risks. Originality/value - The study provides fresh insights into the relationship between IC risks and job rotation as perceived by different organization members. © Emerald Group Publishing Limited.

  • 7.
    Durst, Susanne
    Institute for Entrepreneurship, University of Liechtenstein.
    An exploratory study of intangibles risk disclosure in annual reports of banking companies from the UK, US, Germany and Italy - Some descriptive insights2013In: Financial Reporting, ISSN 2036-671X, no 1, p. 81-120Article in journal (Refereed)
  • 8.
    Durst, Susanne
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    How far have we come with the study of knowledge risks?2019In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 49, no 1, p. 21-34Article, review/survey (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on the topic of knowledge risks to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

    Design/methodology/approach – This study consists of a systematic review of 52 refereed articles on knowledge risks.

    Findings – The findings contribute to a more holistic view of the topic and related aspects and, thus, complement the study of knowledge management. Additionally, a number of research questions are proposed, aimed at guiding and informing future research activities.

    Research limitations/implications – This study may not have enabled a complete coverage of all articles in the field of knowledge risks. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

    Originality/value – To the best of the author’s knowledge, no systematic literature review on knowledge risks and related issues has previously been published in academic journals. Keywords Knowledge loss, Knowledge management, Systematic literature review, Knowledge risk management, Knowledge risks

    Paper type Literature review

  • 9.
    Durst, Susanne
    Institute for Entrepreneurship, University of Liechtenstein.
    Innovation and intellectual capital (risk) management in small and medium-sized enterprises2012In: International Journal of Transitions and Innovation systems, ISSN 1745-0071, E-ISSN 1745-008X, Vol. 2, no 3/4, p. 233-246Article in journal (Refereed)
    Abstract [en]

    Innovation is driven by firms’ ability to exploit their stock of or access to intellectual capital (IC). Thus companies need to integrate the management of IC, including both the up- and downsides of IC into the core of their strategic efforts. Taking the relevance of innovations for firm’s competitiveness and growth intents, the management of risks associated with innovation should be a critical component of the firm’s IC (risk) management. The purpose of this paper is to link IC (risk) management and innovation. It is conducted from the point of view of SMEs as their resource constraints create unique challenges. Based on a discussion of the relevant fields a framework is presented which highlights a holistic IC management approach.

  • 10.
    Durst, Susanne
    University of Liechtenstein, Principality of Liechtenstein.
    Intangible assets and company succession: Are there any differences between buy-in and buy-out initiatives?2010In: Identifying, Measuring, and Valuing Knowledge-Based Intangible Assets: New Perspectives, IGI Global, 2010, p. 64-85Chapter in book (Refereed)
    Abstract [en]

    A successful company succession depends on a multitude of different aspects. In the case of external succession, certainly, the available funds represent a critical factor. Nevertheless, it can be argued that the decision to acquire a company is based on other factors as well. This chapter rests upon the hypothesis that a potential external successor will be only interested in those companies offering promising prospects. Thus, it is expected that the decision to takeover a company is rooted in the target firm's inherent intangible assets which justify a financial investment in return. Data are collected through interviews with eight external successors from Germany who pursued buy-in respectively buy-out initiatives in small and medium-sized enterprises. The study's findings highlight those intangible assets that are regarded as critical in the external succession process. This helps us to obtain a more complete picture about the issue of company succession. © 2011, IGI Global.

  • 11.
    Durst, Susanne
    Hochschule Liechtenstein.
    The relevance of intangible assets in German SMEs2008In: Journal of Intellectual Capital, ISSN 1469-1930, E-ISSN 1758-7468, Vol. 9, no 3, p. 410-432Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to study the perceptions of the advisors and valuers of German associations regarding the relevance of intangible assets in general, and for the purpose of company succession in particular. Design/methodology/approach - To perform this study German associations were examined, which play an essential role in company succession in Germany, from both sides of the process. Conducting a web-survey, 51 answers were received (response-rate = 42.5 per cent) which could be used for the analyses. Findings - Amongst others, the study showed that intangible assets are of a moderate relevance. However, a large proportion of respondents expect intangible assets to be of greater relevance in the future. The study highlighted that intangibles do have a great impact on the decision-making process of an investor. Research limitations/implications - The total population of German Association is 135. The author received answers from 51 associations, which did not fulfil the statistical size to conduct advanced statistical methods. The specific relationship of German associations with small- to medium-sized enterprises (SMEs) is rather unique compared to similar institutions around the world, therefore, the results may not be replicable in other countries. Practical implications - The results of this study will help practitioners as well as academics to better understand the relevance of intangible assets in SMEs. Originality/value - This paper is pioneeringin the analysis of the influence of intangible assets in German SMEs for the purpose of company succession.

  • 12.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aggestam, Lena
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Using IT-Supported Knowledge Repositories for Succession Planning in SMEs: How to Deal with Knowledge Loss?2016In: Handbook of Research on Human Resources Strategies for the New Millennial Workforce / [ed] Patricia Ordoñez de Pablos and Robert D. Tennyson, IGI Global, 2016, p. 393-406Chapter in book (Refereed)
    Abstract [en]

    In the context of succession planning a huge number of critical knowledge can be at risk. This challenges smaller firms in particular. Based upon this, the chapter intends to highlight the contribution of IT-supported repositories to small and medium-sized enterprises (SME) succession planning as a promising approach to better cope with the risk of knowledge loss. More precisely, the aim of this chapter is to analyze different types of knowledge loss in the capture process with SME succession planning to demonstrate the potentials and deficiencies with IT-supported knowledge repositories. The findings presented in this chapter will hopefully contribute to a better understanding of how to deal with knowledge loss in the capture process when using IT-supported knowledge repositories for SME succession planning.

  • 13.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aggestam, Lena
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Department of Production Engineering and Systems, Federal University of Santa Catarina (UFSC), Florianópolis, Santa Catarina, Brazil.
    Understanding knowledge leakage: a review of previous studies2015In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 45, no 4, p. 568-586Article, review/survey (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on the topic of knowledge leakage to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

    Design/methodology/approach – The study consists of a systematic review of 57 refereed empirical articles on knowledge leakage.

    Findings – The findings contribute to a more holistic view of the topic and complement the study of knowledge management. Additionally, a conceptual framework is proposed that aims at guiding and informing future research activities.

    Research limitations/implications – This study may not have enabled a complete coverage of all empirical articles in the field of knowledge leakage. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

    Originality/value – To the best of the authors’ knowledge, no systematic literature review on knowledge leakage has previously been published in academic journals.

  • 14.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Federal University of Santa Catarina (UFSC), Brazil.
    Knowledge Leakages and Ways to Reduce Them in Small and Medium-Sized Enterprises (SMEs)2014In: Information, ISSN 2078-2489, Vol. 5, no 3, p. 440-450Article in journal (Refereed)
    Abstract [en]

    In this paper, we look into knowledge leakages and ways to address them. It is conducted from the point of view of small and medium-sized enterprises (SMEs), as their specific attributes create unique challenges. Based on a discussion of the relevant fields, ways are presented in order to reduce the danger of knowledge leakages. In view of practitioners, the paper’s findings may enable an increased awareness towards the areas where existing knowledge is at the mercy of “leakage”. This can assist managers of SMEs to better cope with risks related to knowledge leakage and, therefore, better exploit the (limited) knowledge base available.

  • 15.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Complexo de Ensino Superior de Santa Catarina, Florianópolis, Brazil / Universidade Federal de Santa Catarina, Florianópolis, Brazil.
    Knowledge Risk Management in Turbulent Times2016In: Competitive Strategies for Small and Medium Enterprises: Increasing Crisis Resilience, Agility and Innovation in Turbulent Times / [ed] Klaus North & Gregorio Varvakis, Springer, 2016, p. 195-209Chapter in book (Refereed)
    Abstract [en]

    This chapter presents a knowledge risk management framework. In turbulent times organizations of all sizes are required to be even more prepared to make necessary changes in their business strategies. Access to knowledge that is relevant and up-to-date is critical in meeting this challenge. Knowledge however is not always positive, i.e. something of value, but has a negative side as well. This situation can be tackled with a knowledge risk management approach that addresses knowledge from a holistic point of view. Therefore this approach supports companies in better managing their critical knowledge to master present and future business challenges. The aim of this chapter is to introduce knowledge risk management and its contribution to meeting these challenges. Regarding Knowledge management tools refer to the following chapter.

  • 16.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Department of Production Engineering and Systems, Federal University of Santa Catarina (UFSC), Campus Trindade Florianópolis/SC, Brazil.
    What do we know about knowledge reuse in organisations?2017In: Global Business and Economics Review (GBER), ISSN 1097-4954, E-ISSN 1745-1329, Vol. 19, no 4, p. 420-447Article in journal (Refereed)
    Abstract [en]

    This paper looks into knowledge that is ‘wasted’ in organisations, that is existing relevant knowledge that is not (re)used in business operations. Against the backdrop of today’s business environment, a lack of knowledge application is not only costly but also dangerous. Therefore, the purpose of this paper is to review research on knowledge reuse (waste) in organisations to identify our current body of knowledge and gaps in the field justifying further research activities. In order to do so, the study consists of a systematic review of 52 refereed empirical articles on knowledge reuse in organisations. The topic seems to be a promising field for intensive research and offers a variety of future research avenues. Some ideas for future research are proposed in this study.

  • 17.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Aisenberg Ferenhof, Helio
    Universidade Federal de Santa Catarina, Brazil.
    Yousefi, Bahram Hooshyar
    Literature Review on Big Data: What Do We Know So Far?2018In: Big Data in the Arts and Humanities: Theory and Practice / [ed] Giovanni Schiuma, Daniela Carlucci, CRC Press, 2018, p. 3-14Chapter in book (Refereed)
    Abstract [en]

    The term “big data” has been discussed often in recent years so it is high time for us to determine the current state of knowledge on big data and the benefits and challenges that its applications may bring to individuals, companies, or the society at large. We argue that such work will allow for greater dissemination of results across both academic research and practitioners. The determination of the body of knowledge will help to systematize research, whereas practitioners will get insights into the pros and cons of using big data, which in turn can provide the basis for the improved use of big data or its first-time application, respectively. Based on a systematic review consisting of 87 papers, this chapter proposes a number of future research avenues that can be used to organize the study of big data. The future avenues and the determination of the current body of knowledge about big data are considered the main contributions of this chapter. Next, we briefly discuss the term “big data.” Then the insights into the methodology are provided. After that, the results are presented. This is followed by a discussion about the possible future research opportunities. The chapter terminates with final remarks and conclusions.

  • 18.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Brunold, Julia
    University of Skövde, School of Business.
    Corporate governance practices in smaller privately held businesses – insights from the Rhine Valley region2017In: Handbook of Research on Corporate Governance and Entrepreneurship / [ed] Jonas Gabrielsson, Edward Elgar Publishing, 2017, p. 201-223Chapter in book (Refereed)
    Abstract [en]

    The study of corporate governance is dominated by quantitative research and tends to focus on large listed companies businesses. As a response to this situation, this chapter examines how corporate governance is practiced in smaller businesses. It reports findings based on semi-structured interviews conducted with executive staff of smaller privately held firms from the Rhine Valley region. More precisely parts of both Austria (Province of Vorarlberg) and the Principality of Liechtenstein were covered. In total, twenty-five individuals were involved. The findings particularly emphasize the concept of relational governance as a more appropriate governance approach in small firms. Thereby the chapter suggests that the relational governance approach needs to be extended by considering employees and their contribution to governance practices and company development as well. The chapter´s findings may help managing directors of smaller firms to better understand and exploit the benefits of different governance mechanisms in their efforts to cope with different business challenges ahead. The findings may also be used by policy makers helping them to develop improved corporate governance codes and best practice recommendations. To sum up, the chapter provides fresh insights into the practice of governance in smaller firms taken from a practitioner’s perspective. Additionally, it offers the opportunity of expanding our understanding of the topic in different parts of the world.

     

  • 19.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacífico, Lima, Peru.
    Bruns, Guido
    Incipere, Lindau, Germany.
    Knowledge Management in Small and Medium-Sized Enterprises2018In: The Palgrave Handbook of Knowledge Management / [ed] Jawad Syed, Peter A. Murray, Donald Hislop, Yusra Mouzughi, Cham: Palgrave Macmillan, 2018, p. 495-514Chapter in book (Refereed)
    Abstract [en]

    Against the background of knowledge as an ever more important strategic resource in the current environment, as well as demographic developments which will soon lead to a shortage of expert knowledge, the practice of knowledge management (KM) calls for an even stronger consideration. Knowledge is the critical asset that will help organizations master present and future organizational challenges. This applies to small and medium-sized enterprises (SMEs) in particular. Therefore, the aim of this chapter is to discuss KM in SMEs by first defining this category of firms in quantitative and qualitative terms. Once this understanding is established, we turn to the current body of knowledge regarding KM in SMEs and discuss both the benefits and challenges ahead. We then address how to apply knowledge management in SMEs. The chapter concludes with a number of promising research avenues intended to develop further the study of KM in SMEs.

  • 20.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Sustaining the Future of the Public Sector: Insights into a Swedish Municipality’s Dealing with Knowledge Management and Succession Planning2016In: Journal of Information & Knowledge Management, ISSN 0219-6492, E-ISSN 1793-6926, Vol. 15, no 2, article id 1650012Article in journal (Refereed)
    Abstract [en]

    The ageing workforce soon leads to a number of retirements in government organisations that will put the knowledge basis at risk. Addressing this point the present study provides an analysis and evaluation of a Swedish municipality’s dealing with the aspects of knowledge management and succession planning against the background of demographic developments and the increased relevance of knowledge. It reports findings based on semi-structured interviews conducted with executive staff of the municipality. Results of data analysed show that the municipality is far from being ready to master the challenges ahead. To date the municipality follows a sporadic approach rather than a strategic and planned one when addressing the issue of succession planning. Indeed, the findings suggest that a muddling through approach prevails. Based on the findings some suggestions were derived that may help both municipalities facing similar circumstances as well as policy makers drafting suitable policies.

  • 21.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacífico, Lima, Peru.
    Bruns, Guido
    Incipere Consulting and Education, Lindau, Germany.
    Visualization of IC for Improving Green Innovations in SMEs2019In: Intellectual Capital Management as a Driver of Sustainability: Perspectives for Organizations and Society / [ed] Florinda Matos, Valter Vairinhos, Paulo Maurício Selig, Leif Edvinsson, Springer, 2019, p. 139-155Chapter in book (Refereed)
    Abstract [en]

    Investments in sustainable practices, such as green innovations are expected to increase both an organization’s long-term survival and its operational performance. Sustainable development of organizations is driven by organizations’ ability to continuously exploit their base of or access to intellectual capital (IC)/knowledge. Thus, organizations of each kind need to integrate the management of IC/knowledge into their overall strategic efforts. Taking the relevance of IC management for organizations’ sustainability and growth intents, the visualization of IC should be a critical component of organizations’ IC management. Against this background, the purpose of this chapter is to explore and discuss the benefits of IC visualization for sustainable development of organizations. More precisely, the focus is on IC visualization for green innovation activities in smaller companies. Smaller firms have been chosen because the resource constraints create unique challenges for both sustainability and growth. Based on a theoretical discussion a set of guidelines for improving green innovations in SMEs taking into account their IC is proposed.

  • 22.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Bruns, Guido
    Incipire Consulting, Lindau, Germany.
    Edvardsson, Ingi Runar
    Reykjavík, University of Iceland, Iceland.
    Retaining Knowledge in Smaller Building and Construction Firms2017In: International Journal of Knowledge and Systems Science, ISSN 1947-8208, Vol. 8, no 3, p. 1-12, article id 1Article in journal (Refereed)
    Abstract [en]

    The purpose of this study is to increase our understanding of how SMEs retain critical knowledge. Against the background of the underdeveloped body of knowledge regarding knowledge retention, the authors selected an explorative (qualitative) research approach. More precisely, they conducted semi-structured interviews with organization members (i.e. executive and regular staff) of five Austrian SMEs operating in the building and construction industry. This study provides fresh insights into knowledge retention in SMEs. The findings advance the limited understanding of knowledge retention in general and regarding SMEs. They also contribute to the further development of the study of knowledge management in the building and construction sector. Based on the study's findings the authors derive suitable measures to better manage the process of knowledge retention in SMEs. These measures may be useful for SMEs operating in other industries as well.

  • 23.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Bruns, Guido
    Incipere, Germany.
    Edvardsson, Ingi-Runar
    University of Iceland, Iceland.
    Knowledge Retention in Smaller Firms2018In: Contemporary Knowledge and Systems Science / [ed] W. B. Lee, F. Sabetzadeh, IGI Global, 2018, p. 100-119Chapter in book (Refereed)
    Abstract [en]

    In environments that are characterized by skill shortage, knowledge retention should be a key activity. Our understanding of this knowledge practice, however, is underdeveloped. The purpose of this chapter is to contribute to the further development of this field. The authors are interested in studying how smaller firms approach the retention of critical knowledge. Semi-structured interviews with organization members of five smaller Austrian firms operating in the building and construction industry were conducted. The findings presented in this chapter advance the limited understanding of knowledge retention in general and regarding smaller businesses. They also contribute to the further development of the study of knowledge management in the building and construction sector. Based on the study's findings, suitable measures to better manage the process of knowledge retention in smaller firms are derived. These measures may be useful for smaller firms operating in similar industries as well.

  • 24.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Henschel, Thomas
    HTW Berlin, Berlin, Germany.
    The Management of Knowledge Risks: What do We Really Know?2016In: International Journal of Knowledge and Systems Science, ISSN 1947-8208, Vol. 7, no 3, p. 19-29Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to review extant research on knowledge risk management (KRM) to establish our body of knowledge and to identify gaps justifying further research activities. The study is based on a systematic review of peer-reviewed empirical and conceptual articles on the management of knowledge risks. This proceeding proves evidence that there are a small number of papers addressing knowledge risks and its management. The recommendations derived from the findings can assist researchers, managers and consultants to better understand the critical importance of integrating KRM in the firms’ enterprise risk management. This increased understanding can particularly be useful for managers as better decisions will be possible.

  • 25.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Knowledge management in SMEs: A literature review2012In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 16, no 6, p. 879-903Article in journal (Refereed)
    Abstract [en]

    Purpose: The aim of this paper is to review research on knowledge management in small and medium-sized enterprises to identify gaps in the current body of knowledge, which justify future research directions. Design/methodology/approach: The study consists of a systematic review of 36-refereed empirical articles on knowledge management and small and medium-sized enterprises. Findings: The areas of knowledge management implementation, knowledge management perception, and knowledge transfer are relatively well researched topics; whereas those of knowledge identification, knowledge storage/retention and knowledge utilisation are poorly understood. Given the prevalence of small and medium-sized enterprises there is a strong need for more research on this important topic. The future research directions proposed by the authors may help to develop a greater understanding of knowledge management in small and medium-sized enterprises. Research limitations/implications: By only using the ProQuest database this study may not have allowed a complete coverage of all empirical articles in the field of knowledge management in small and medium-sized enterprises. Yet, it is believed that the findings provide a valuable understanding of the current situation in this research field. The study proposes a number of future research directions, which may stimulate more intensive research in this important field. Originality/value: To the best of the authors' knowledge, no systematic literature review on this topic has previously been published in academic journals. © Emerald Group Publishing Limited.

  • 26.
    Durst, Susanne
    et al.
    University of Liechtenstein, Vaduz.
    Edvardsson, Ingi Runar
    University of Iceland, Reykjavík, Iceland.
    Bruns, Guido
    GB Bygg, Hjo, Sweden.
    Knowledge Creation in Small Building and Construction Firms2013In: Journal of Innovation Management, ISSN 2183-0606, Vol. 1, no 1, p. 125-142Article in journal (Refereed)
    Abstract [en]

    Studies on knowledge creation are limited in general, and there is a particular shortage of research on the topic in small and medium-sized enterprises (SMEs). Given the importance of SMEs for the economy and the vital role of knowledge creation in innovation, this situation is unsatisfactory. Accordingly, the purpose of our study is to increase our understanding of how SMEs create new knowledge. Data are obtained through semi-structured interviews with ten managing directorsof German SMEs operating in the building and construction industry. The findings demonstrate the influence of external knowledge sources on knowledge creation activities. Even though the managing directors take advantage of different external knowledge sources, they seem to put an emphasis on informed knowledge sources. The study´s findings advance the limited body of knowledge regarding knowledge creation in SMEs.

  • 27.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    Bruns, Guido
    Knowledge Retention in SMEs - Insights into the building and construction industry2015In: Culture, Innovation and Entrepreneurship: connecting the knowledge dots / [ed] J. C. Spender, G. Schiuma & V. Albino, Matera: Institute of Knowledge Asset Management (IKAM) , 2015, , p. 2492p. 88-Conference paper (Refereed)
  • 28.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Bruns, Guido
    Fågelås Bygg, Hjo, Sweden.
    Sustainable Knowledge Management and the Outsourcing of Core Competences—Does that Fit Together?: Initial Insights from a Literature Review2015In: Sustainable Operations Management: Advances in Strategy and Methodology / [ed] Andrea Chiarini, Springer, 2015, p. 15-35Chapter in book (Refereed)
    Abstract [en]

    The issue of sustainability has been frequently discussed in recent years. Knowledge and its management represent aspects that fit nicely with one of the underlying conditions of sustainability, i.e. durability. Indeed, proper knowledge management can help firms in coping with present and future business challenges. The outsourcing of secondary business functions has become popular with many firms. What is increasingly present is the outsourcing of knowledge competences that is the firms’ core competences. This trend means a challenge for both the firms’ knowledge management and their sustainability. Against this background, the purpose of this paper is to review extant research on the outsourcing of knowledge competences to establish our body of knowledge and to identify gaps justifying further research activities. The study is based on a systematic review of peer reviewed empirical articles on the outsourcing of knowledge competences. This proceeding proves evidence that there are a small number of papers addressing outsourcing and its consequences for knowledge management (KM) sustainability. The recommendations derived from the findings can assist researchers, managers and consultants to better understand the link between knowledge competence outsourcing and KM sustainability. This increased understanding can particularly be useful for managers as better decisions will be possible.

  • 29.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Bruns, Guido
    Incipere, Düsseldorf, Germany.
    Sustainable organisations and knowledge process outsourcing: Conditions for success2015In: International Journal of Knowledge and Learning, ISSN 1741-1009, E-ISSN 1741-1017, Vol. 10, no 2, p. 110-123Article in journal (Refereed)
    Abstract [en]

    The outsourcing of knowledge processes has become a popularbusiness practice. This situation provides both new opportunities and threats forfirms’ and their development. In this context, it would be interesting to discussthe link between knowledge process outsourcing (KPO) and sustainableorganisations that pursue not only economic issues but also social andenvironmental ones. Against this background, the purpose of this paper is toreview extant research on KPO and bring it together with the concept ofsustainable organisations. To do so, the paper relied on a combination of recentreviews of scholarly papers on KPO. This proceeding enabled the identificationof three main conditions that need to be fulfilled in order to increase the successof the integration of the two terms. The conditions are governance, partnershipand organisation members. The recommendations derived from the findingscan assist researchers and other actors in better understanding the requirementsof KPO for sustainable organisations.

  • 30.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Evangelista, Pietro
    Research Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Exploring knowledge management practices in third-party logistics service providers2018In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 48, no 2, p. 162-177Article in journal (Refereed)
    Abstract [en]

    Purpose – The aim of this paper is to explore knowledge management (KM) practices implemented by third-party logistics service companies (3PLs) and the main barriers slowing down the adoption of such practices.

    Design/methodology/approach – The methodological approach used in this paper is based on a multiple case study analysis involving a set of 3PLs operating in Italy and Sweden.

    Findings – In spite of some adoption, our findings suggest that 3PLs are not sufficiently realizing the full potential of KM. Our evidence also indicates that there is a link between the type of 3PL company (in terms of the breadth and complexity of the services supplied) and the sophistication of KM tools adopted.

    Research limitations/implications – From a practical point of view, the findings may help the management of 3PL companies to take a more strategic approach to KM and thus its contribution to the firms´ overall goals. Additionally, it is critical to conduct a careful analysis of current and future KM needs to identify the most suitable KM solutions linked to the specific characteristics of the business in which 3PLs operate. From a research point of view, further research should focus on the validation of the link between the number and sophistication of KM tools used and the breadth of services supplied. Further research should also focus on exploring how KM can support 3PL companies in enhancing their performance.

    Originality/value – This study provides fresh insights into the adoption of KM practices in logistics service organizations. The findings advance the limited body of knowledge regarding this topic and contribute to the further development of the study of KM.

  • 31.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Evangelista, Pietro
    Institute on Innovation and Services for Development (IRISS), National Research Council (CNR), Naples, Italy.
    Logistics knowledge management: state of the art and future perspectives2018In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246, Vol. 16, no 4, p. 427-434Article in journal (Refereed)
    Abstract [en]

    This position paper is interested in determining the current state of research on knowledge management (KM) in logistics, By emphasising the important role of logistics at global level, the authors of the position paper present latest research that has addressed KM in logistics. This makes it possible to propose a number of promising future research avenues in order to foster more rigour research on KM in logistics, which is still underdeveloped.

  • 32.
    Durst, Susanne
    et al.
    Institute of Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein.
    Gueldenberg, Stefan
    Institute of Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein.
    What makes SMEs attractive to external successors?2010In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 40, no 2, p. 108-135Article in journal (Refereed)
    Abstract [en]

    Purpose: Taking company succession as an alternative means of embarking on an entrepreneurial activity, the aim of this study is to explore those intangible assets that are regarded as attractive from the viewpoints of external successors. Thereby, the focal point is on the preparation stage in which promising companies are identified and scrutinised. Design/methodology/approach: The strategy of research behind this paper is the application of a mixed methods approach that is divided into an internet-mediated questionnaire and a series of in depth interviews (given priority). Findings: The findings suggest that intangible assets have a notable influence on the intention of an external successor to take over a company. This would suggest that the traditional issues considered with regard to company succession, such as tax, legal and financial aspects, should be extended to include intangible aspects. The findings are summarized by proposing a framework for the role of intangibles in external succession, thereby highlighting critical intangibles as perceived by external successors. Research limitations/implications: This explorative study is by no means exhaustive; however it is regarded as a valuable fundament for further research activities associated with the role of intangible assets in terms of company succession, particularly external succession. Practical implications: The framework appears to be a valuable tool for understanding the importance of intangibles in external company succession in general and particularly their influence on external successors' business acquisition intentions. The findings are particularly considered as helpful for incumbent-owners who plan to sell off their companies. Originality/value: The study's findings can be viewed as a new perspective on company succession as it highlights the intangible assets that make a company attractive to external successors. Given the increasing number of small to medium-sized enterprises waiting to be transferred to new owners, these findings are highly important as they provide a more holistic view of the dynamics of company succession (and external succession in particular). © Emerald Group Publishing Limited.

  • 33.
    Durst, Susanne
    et al.
    University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Guldenberg, Stefan
    University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    The influence of intangible assets on external succession decisions in small and medium-sized enterprises2010In: International Journal of Entrepreneurial Venturing, ISSN 1742-5360, E-ISSN 1742-5379, Vol. 1, no 4, p. 367-381Article in journal (Refereed)
    Abstract [en]

    External company succession provides an alternative route into entrepreneurship. However, due to a strong focus on new ventures, this form of succession would appear to be less in the public eye. This article endeavours to contribute to changing this situation. In doing so, it explores the meaning of intangible assets in company succession from an external successor perspective. Despite the fact that intangibles are supposedly the key drivers of business performance, the connection between intangibles and external company succession in small and medium-sized enterprises (SMEs) has so far been neglected. Our research draws on a quantitative web survey of German trade associations and qualitative interviews with external SME successors. Our findings suggest that intangible assets have a notable influence on the decision of an external successor to take over a company. This research offers new insights into company succession, specifically with regard to the selection process for potential external successors.

  • 34.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Liechtenstein .
    Henschel, Thomas
    HTW-Berlin, Wirtschaftswissenschaften I, Berlin, Germany.
    Governance in small firms - A country comparison of current practices2014In: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 21, no 1, p. 16-32Article in journal (Refereed)
    Abstract [en]

    This study investigates the practice of governance in small firms and shows differences between these firms in the principality of Liechtenstein and Scotland. Thereby, the study's intention is to draw particular attention to the influence of corporate governance on the firm's ability to change. Thus a broader scope of corporate governance, which is normally discussed from a control perspective, is taken. Using data from semi-structured interviews with 20 managing directors of small firms, the findings showed that they see corporate governance more as a concept for managing the internal and external relationships with the various stakeholders than as a control concept. The study provides fresh insights into the practice of governance in small firms and offers the opportunity to expand our understanding of the topic in different parts of the world. Moreover, by taking a qualitative research approach, the study addresses recent calls concerning more methodological diversity. Copyright © 2014 Inderscience Enterprises Ltd.

  • 35.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Business Administration, Universidad del Pacifico, Lima, Peru.
    Hinteregger, Christoph
    School of Management, University of Innsbruck, Innsbruck, Austria.
    Temel, Serdal
    Science and Technology Centre/Department of Innovation and Entrepreneurship, Ege University, Izmir, Turkey.
    Yesilay, R. Baris
    Aviation Higher Vocational, Ege Universitesi, Izmir, Turkey.
    Insights from the later stage of the new product development process: findings from Turkey2018In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 21, no 3, p. 456-477Article in journal (Refereed)
    Abstract [en]

    Purpose – The understanding of the later stage (i.e. the exploitation phase) in the new product development (NPD) process by companies from emerging markets is underdeveloped. The purpose of this paper is to address this lack and, by drawing upon a dataset from Turkish firms, explore how different factors affect the exploitation phase of the NPD process.

    Design/methodology/approach – Multiple hierarchical regression analyses were carried out on a sample of 671 Turkish firms operating in five industries (i.e. information and communication technologies, biomedical, machinery, chemical and plastic, and food and beverage) in the Izmir region (Turkey) to test the hypotheses.

    Findings–Results reveal major differences regarding human capital, leadership, marketing capabilities, and business and institutional networks in terms of the commercialization of newly developed products in domestic and international markets. Originality/value – By focusing on the exploitation stage, this paper extents the growing research efforts to study the NPD process of companies in emerging economies other than China by using primary data from Turkey.

  • 36.
    Durst, Susanne
    et al.
    University of Skövde, Enterprises for the Future. University of Skövde, School of Business.
    Hinteregger, Christoph
    School of Managementm, University of Innsbruck, Austria.
    Zieba, Malgorzata
    Department of Management, Faculty of Management and Economics, Gdańsk University of Technology, Poland.
    The linkage between knowledge risk management and organizational performance2019In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 105, p. 1-10Article in journal (Refereed)
    Abstract [en]

    The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizationalperformance, with measures considered as “softer” measures of performance, i.e. innovativeness, responsiveness,sustainability, and agility. Data were collected using an online questionnaire sent to private and public orga-nizations located all over the world. The analysis and hypotheses testing were performed using structuralequation modeling. The results showed that KRM positively affects organizational success, sustainability,growth, innovativeness, and agility, however, KRM does not show any positive effect on the responsiveness oforganizations. The results can help managers and owners to a better understanding of the linkage between KRMand organizational performance. They could use the results to design their KRM practices accordingly. To theauthors' best knowledge, this paper is the first empirical study that has investigated the relationship betweenKRM and organizational performance with a broad organization sample.

  • 37.
    Durst, Susanne
    et al.
    University of Liechtenstein.
    Katzenschlager, Simon
    University of Liechtenstein.
    Strategic Aspects of Non-Family SMEs Succession2014In: Handbook of Research on Strategic Management in Small and Medium Enterprises / [ed] Kiril Todorov, David Smallbone, Hershey, PA: IGI Global, 2014, p. 282-304Chapter in book (Refereed)
    Abstract [en]

    While reviewing SME succession literature, an empirical dearth in internal non-family SMEs successionresearch was detected. This situation is somewhat surprising considering the demographic developmentsand the fact that in many countries (e.g. Belgium and the Netherlands) the majority of business transfersare actually non-family. In this chapter, internal non-family succession is explored in a smaller Austriancompany to shed light on how the firm is preparing for this type of succession. With regard to successionpreparation, insights into the aspects of successor selection, successor training, employee involvement inthe succession process, and performance measurement systems are provided. The findings this chapterreports may be useful for both academics and practitioners.

  • 38.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Leyer, Michael
    University of Rostock, Rostock, Germany.
    A framework for using social media channels in knowledge exchange with customers2015In: Proceedings of the LWA 2015 Workshops: KDML, FGWM, IR, and FGDBTrier, Germany, October 7-9, 2015 / [ed] Ralph Bergmann, Sebastian Görg & Gilbert Müller, 2015, p. 272-278Conference paper (Refereed)
    Abstract [en]

    Social media channels become more and more important for serviceproviders in contacting customers. Given the variety of offers it is important tounderstand the contribution of social media channels to knowledge exchangewith customers. We analyse the requirements of customer contact in service provisionand develop a framework how different social media channels can be usedfor knowledge exchange. In particular, we show from the perspective of serviceproviders how these organisations may apply different social media channels indifferent stages of service processes.

  • 39.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacifico, Lima, Peru.
    Lindvall, Birgitta
    Project Vision, Skövde.
    Bruns, Guido
    Building and Construction Company Located in the Lake Constance Region, Germany.
    Knowledge risk management in the public sector: insights into a Swedish municipality2018In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484Article in journal (Refereed)
    Abstract [en]

    Purpose

    This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.

    Design/methodology/approach

    A single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.

    Findings

    The findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.

    Research limitations/implications

    Data were collected from a single case study, to generalize the findings future research should study additional local governments.

    Practical implications

    A holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.

    Originality/value

    The study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

  • 40.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Mention, Anne-Laure
    Innovation Economics & Service Valuation, Head of Unit, INNOFinance Program Manager, Centre de Recherche Public Henri Tudor, Luxembourg – Kirchberg, Luxembourg.
    Poutanen, Petro
    Department of Communication, University of Helsinki, Helsinki, Finland.
    Service innovation and its impact: What do we know about?2015In: Investigaciones Europeas de Direccion y Economia de la Empresa, ISSN 1135-2523, Vol. 21, no 2, p. 65-72Article in journal (Refereed)
    Abstract [en]

    Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to the period covering 2006 to 2014, as previous research has been extensively covered by Adams, Bessant, and Phelps (2006) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on performance. Relying on several inclusion and exclusion criteria, thirteen empirical studies were retained and are discussed in this paper. Although this study does not claim to be exhaustive, it shows that knowledge on the relationship between service innovation and performance is limited and that this area of research deserves further scrutiny. We conclude with some avenues for further research, in view of stimulating more research in this promising yet emerging field.

  • 41.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Roth, SteffenESC Rennes School of Business, France.
    International Journal of Entrepreneurship and Small Business: Special Issue on: "Entrepreneurship: Made in German (Language)"2018Collection (editor) (Refereed)
    Abstract [en]

    German is hip again. German is not only the most widely spoken native language in the European Union, but there is also a global increase in persons interested in learning German as a foreign language. Moreover, the German language area has for decades now been a major growth engine of the global economy.

    Against this backdrop, the aim of this special issue is to get a better understanding of the stories, reasons and antecedents behind this successful development.

  • 42.
    Durst, Susanne
    et al.
    Center for Knowledge and Innovation Research, Aalto University School of Business, Helsinki, Finland.
    Ståhle, Pirjo
    Finland Futures Research Centre and Center for Knowledge and Innovation Research, University of Turku and Aalto University School of Business, Helsinki.
    Success Factors of Open Innovation – A Literature Review2013In: International Journal of Business Research and Management, ISSN 2180-2165, E-ISSN 2180-2165, Vol. 4, no 4, p. 111-131Article in journal (Refereed)
    Abstract [en]

    This paper reviews the research on the open innovation process in order to identify critical success factors. The study consists of a systematic review of 29 referred empirical articles on the open innovation process. The studies reviewed highlight different success factors for the open innovation process. These factors are grouped into nine themes: 1) relational aspects, 2) the people involved in the process, 3) governance, 4) facilitators, 5) provision of resources, 6) strategy, 7) process management, 8) leadership and 9) culture. Based upon the findings, the study proposes a number of future research directions that may stimulate more intensive investigation of this field.

  • 43.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacίfico, Lima, Peru.
    Temel, Serdal
    Ege University, İzmir, Turkey.
    Open Innovation and Knowledge Management in SMEs: What Comes Next?2018In: Open Innovation and Knowledge Management in Small and Medium Enterprises / [ed] Susanne Durst, Serdal Temel, Helio Aisenberg Ferenhof, Singapore: World Scientific, 2018, p. 207-217Chapter in book (Refereed)
    Abstract [en]

    The aim behind this final chapter is to propose and discuss a number of topics that could build the basis for future research regarding the interplay between knowledge management (KM) and open innovation (OI) in SMEs.

  • 44.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacίfico, Lima, Peru.
    Temel, Serdal
    Ege University, İzmir, Turkey.
    Aisenberg Ferenhof, Helio
    Universidade Federal de Santa Catarina, Campus Reitor, João David Ferreira Lima, Florianópolio, Brazil.
    Introduction2018In: Open Innovation and Knowledge Management in Small and Medium Enterprises / [ed] Susanne Durst, Serdal Temel, Helio Aisenberg Ferenhof, Singapore: World Scientific, 2018, p. 1-4Chapter in book (Refereed)
  • 45.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, SerdalEge University, Turkey.Aisenberg Ferenhof, HelioFederal University of Santa Catarina, Brazil.
    Open Innovation and Knowledge Management in Small and Medium Enterprises2018Collection (editor) (Refereed)
    Abstract [en]

    The book studies the interplay between open innovation and knowledge management issues in small and medium-sized enterprises (SMEs). With the proliferation of the open innovation paradigm and against the backdrop of increasing external knowledge transfer activities, knowledge management is more important than ever for innovation and firm performance of any type of organization. In fact, knowledge management is no longer a pure intra-organizational activity but constitutes a vital interface function between the organization and its external partners/stakeholders.

    Throughout the book, readers will obtain both a broad overview of the two main concepts namely open innovation and knowledge management and its interplay. In addition, research will be presented which will help the readers to develop and/or expand their understanding of the phenomenon. This broad approach can also support in broadening the mindset regarding the topic under investigation and its application. Thereby, this book will primarily focus on SMEs and their approach with respect to the interplay in question.

    In order to achieve the above-mentioned aim, the book consists of ten chapters that are assigned to three parts. Part 1 introduces to the main concepts, namely, SMEs, Open Innovation, Knowledge Management, and the interplay between open innovation and knowledge management in SMEs. This is followed by Part 2, which provides empirical research insights into the phenomenon of interest. The book concludes with Part 3 which addresses promising future avenues regarding the study of open innovation and knowledge management in SMEs. All the chapters are written by leading international researchers in the respective fields, which makes the book a unique piece of work.

  • 46.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, Serdal
    Ege University Department of Innovation and Entrepreneurship, Ege University Science and Technology Center, Izmir, Turkey.
    Hinteregger, Christoph
    University of Innsbruck, Innsbruck, Austria.
    Yesilay, Rustem Baris
    Ege University Aviation Higher Vocational School, Sarnic, Gaziemir, Izmir, Turkey.
    New Product Introduction in Turkish Firms: Insights Across Sectors2017In: International Journal of Innovation and Technology Management (IJITM), ISSN 0219-8770, Vol. 4, no 3, article id 1750011Article in journal (Refereed)
    Abstract [en]

    Continued new product introduction (NPI) concerns all companies regardless if they are from advanced economies or emerging ones. Our understanding of NPI in emerging economies is still in the development phase. There is also a lack of studies of variations across sectors relating to determinants of NPI in particular. This study addresses these lacks and, drawing upon a dataset from Turkish companies, it explores whether there are di®erences regarding infuential factors on the introduction of new products or services across sectors. Results reveal major differences with regard to human capital, social capital, and leadership capital.

  • 47.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Temel, Serdal
    Yesilay, R. Baris
    Introduction of new products - Insights from Turkish companies2015In: Culture, Innovation and Entrepreneurship: connecting the knowledge dots / [ed] J. C. Spender, G. Schiuma & A. Vito, Matera: Institute of Knowledge Asset Management (IKAM) , 2015, p. 197-Conference paper (Refereed)
  • 48.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Do you know your knowledge at risk?2013In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 17, no 3, p. 28-39Article in journal (Refereed)
    Abstract [en]

    Purpose: This paper seeks to propose and discuss a knowledge management tool which has been designed to enable small to medium-sized enterprises (SMEs) to obtain information about the concentration of relevant knowledge with certain individuals respectively in certain departments. Design/methodology/approach: The tool represents an outcome of the authors' ongoing research activities related to the danger of knowledge loss due to turnover or long-term absence. A static knowledge map was developed based on a series of semi-structured interviews with 14 organization members from a German medium-sized enterprise operating in the printing sector. To apply this knowledge map to a broader range of SMEs a knowledge management tool has been developed. As underlying framework, the IC classification scheme and the concept of social capital were utilized. Findings: The knowledge management tool helps smaller firms to calculate a "knowledge at risk" score, which gives them a better understanding of their critical organization members and what is making them critical. Practical implications: The tool's outcome can illustrate the potential danger of organizational turnover, which hopefully triggers the development and implementation of specific replacement/retention measures in a timely manner. Originality/value: A tool is proposed that identifies indispensable organization members within SMEs. The tool's strength is its simple but powerful nature which does not require long-term preparation and/or training. © Emerald Group Publishing Limited.

  • 49.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Knowledge management and succession planning in SMEs2012In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 16, no 4, p. 637-649Article in journal (Refereed)
    Abstract [en]

    Purpose: An ignorance of knowledge attrition caused by employee exits is considered as careless and can lead to considerable consequences regarding both a firm's financial capital and intellectual capital, or in other words an ignorance of the danger of knowledge loss is associated with a missing or improper succession planning. The purpose of this study is to gain a better understanding of how a medium-sized firm copes with the danger of knowledge loss due to employee exit or long-term absence. Design/methodology/approach: Data were obtained through semi-structured interviews with 14 organization members from a German medium-sized enterprise operating in the printing sector. These participants represented different departments and positions. Findings: The findings demonstrate the influence of a precarious financial situation on activities related to knowledge management and succession planning. Although the organization members are aware of obvious needs for improvement within the firm, their actual scope of action is centered on the execution of current orders. Research limitations/implications: The data are cross-sectional and were collected in one organization. Future studies should consider longitudinal designs across multiple organizations. Practical implications: Based on the findings some suggestions were derived that may help firms facing similar circumstances. Originality/value: The study's findings provide fresh insights into how an established firm tackles the issue of knowledge attrition and its likely implications for the firm's performance. © Emerald Group Publishing Limited.

  • 50.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein , Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein , Vaduz, Principality of Liechtenstein.
    Knowledge management in practice: Insights into a medium-sized enterprise's exposure to knowledge loss2011In: Prometheus, ISSN 0810-9028, E-ISSN 1470-1030, Vol. 29, no 1, p. 23-38Article in journal (Refereed)
    Abstract [en]

    The purpose of our paper is to examine how a medium-sized enterprise characterised by slow executive turnover might identify and manage its critical knowledge. The main interest is in the management's handling of the potential danger of knowledge loss due to turnover or long-term absence. A qualitative research approach is adopted through semi-structured interviews with seven members of top and middle management of a German medium-sized enterprise operating in the printing sector. Our findings contribute to the literature on knowledge management in SMEs and provide fresh insights into the management of knowledge attrition. A knowledge map of the firm is derived and used to demonstrate how smaller firms can identify key organisation members and their relevance to the firm's business model. This may provide a better overview of potential areas of knowledge attrition. The information provided by the knowledge map can raise awareness of the perils of knowledge loss and suggest initiatives that not only help firms defend competitiveness and save financially but also sustain their intangible resources. © 2011 Taylor & Francis.

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