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  • 1.
    Lidberg, Sebastian
    University of Skövde, School of Informatics.
    Användarmedverkan i systemutveckling: Problem och möjligheter i praktiken2017Independent thesis Basic level (degree of Bachelor), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    User participation is argued to be the solution for all issues regarding system development. However, researchers within this field have different views of the impact of involving users in this process. Even though the literature utilized in this thesis can be perceived as old, the author identified it to be the most frequently referred to by others. Thereby, the quality of the literature remains high. The digital development has contributed to a better technical understanding in general, but the question is if this has affected the user participation? The problem investigated was therefore: What is the view of user participation today, and what problems and opportunities are associated with it? The purpose of this study was to investigate today’s practice of user participation. More specifically, what problems and opportunities that are faced by companies and suppliers. This study was based on a previous thesis conducted by Agnes Hedberg & Sanna Järlstig (2016) from Linköping University, who perceived their own findings as biased and vague, due to their low number of interviewees. Therefore, the author of this thesis determined to triple the number of interviews to examine if the outcome changed. Moreover, the findings from the empirical data were also compared with the literature, in order to analyze if the current perception of user participation differs from the previous one. The result of this study demonstrates that the involvement of users in the development, was perceived as essential. The companies argued that the development process was costly and time consuming in general, but not to the same extent as the literature did. On the contrary, the interviewees emphasized the importance of not excluding the users, since their involvement rather added value to the process. This study’s results confirmed many of Hedberg & Järlstig (2016) findings, by highlighting the similarities between the two theses.

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