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  • 1.
    Alfredsson, Ellen
    et al.
    University of Skövde, School of Health and Education.
    Johansson, Evelina
    University of Skövde, School of Health and Education.
    Sjuksköterskors upplevelser av telefonrådgivning: En litteraturöversikt2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Telephone counseling exists worldwide and it’s a easy way for the patient to come in contact with care.  The assessment process is made more difficult because the nurse can’t see the patient, which requires a broad knowledge. Telephone counseling is making it possible for the nurse to perform the nursing work without physically meet the patient. Aim: To describe the nurse's experience of telephone counseling. Method: A literature review based on 11 articles with qualitative approach. Results: Three categories emerged from the analysis; The sense of work, Meeting the patient in the telephone counseling and Doing your own assessments. The categories is supported a total of seven subcategories. Discussion: Nurses experience the work in telephone counseling as stressful, which can affect the caring relationship with the patient. In the assessment over the telephone the nurse ask more questions than at a physical meeting to create an understanding of the patient's life-world. This can lead to a more individualized care for the patient. Conclusion: The nurse feels that the work in telephone counseling is stimulating and rewarding. The caring relationship is crucial to how the nurses feel about their work. The nurse is experiencing some difficulties, one of these is to make decisions and an assessment without seeing patient.                

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