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  • 1.
    Letelier-Törnström, Barbara
    Högskolan i Skövde, Institutionen för vård och natur.
    Distriktsköterskors erfarenhet av omvårdnad, i samband med telefonrådgivning, av patienter med konjunktivit när det föreligger diskrepans mellan förväntad och erhållen vård2009Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [en]

    The district nurse working in the primary care encounter on a daily basis patients seeking care due to poor health. In the primary care the first contact between patient and nurse is often by phone, where the district nurse must make a medical assessment of the patients’ need of care, and regarding to the information that is gathered during the call, sort and prioritise the patients need for the appropriate level of care. Conjunctivitis is a condition that often results in self-care advice, nevertheless has earlier research proven it difficult to only offer self-care treatment to patients suffering from conjunctivitis due to the fact that conjunctivitis is experienced by patients as a rather complicated condition both in relation to the illness and from a social perspective.

    The aim of this study was to describe the district nurse care of patients with conjunctivitis when there exists a discrepancy between the expectation of care and received care. The study has a qualitative approach. Eight district nurses participated in the study. Data was collected through semi-structured interviews that were recorded on tape, then  analysed with a manifest content analysis.

    The result shows that discrepancy can arise when the patients expectation of care and the district nurses assessment of care in the case of conjunctivitis do not correspond, possibly influencing care negatively in regard to several perspectives. The result of the study identifies several factors that can lead to discrepancy as well as in what manner the care is effected under those circumstances.

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