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  • 1.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Edvardsson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland.
    Knowledge management in SMEs: A literature review2012In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 16, no 6, p. 879-903Article in journal (Refereed)
    Abstract [en]

    Purpose: The aim of this paper is to review research on knowledge management in small and medium-sized enterprises to identify gaps in the current body of knowledge, which justify future research directions. Design/methodology/approach: The study consists of a systematic review of 36-refereed empirical articles on knowledge management and small and medium-sized enterprises. Findings: The areas of knowledge management implementation, knowledge management perception, and knowledge transfer are relatively well researched topics; whereas those of knowledge identification, knowledge storage/retention and knowledge utilisation are poorly understood. Given the prevalence of small and medium-sized enterprises there is a strong need for more research on this important topic. The future research directions proposed by the authors may help to develop a greater understanding of knowledge management in small and medium-sized enterprises. Research limitations/implications: By only using the ProQuest database this study may not have allowed a complete coverage of all empirical articles in the field of knowledge management in small and medium-sized enterprises. Yet, it is believed that the findings provide a valuable understanding of the current situation in this research field. The study proposes a number of future research directions, which may stimulate more intensive research in this important field. Originality/value: To the best of the authors' knowledge, no systematic literature review on this topic has previously been published in academic journals. © Emerald Group Publishing Limited.

  • 2.
    Durst, Susanne
    et al.
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Universidad del Pacifico, Lima, Peru.
    Lindvall, Birgitta
    Project Vision, Skövde.
    Bruns, Guido
    Building and Construction Company Located in the Lake Constance Region, Germany.
    Knowledge risk management in the public sector: insights into a Swedish municipality2018In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484Article in journal (Refereed)
    Abstract [en]

    Purpose

    This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.

    Design/methodology/approach

    A single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.

    Findings

    The findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.

    Research limitations/implications

    Data were collected from a single case study, to generalize the findings future research should study additional local governments.

    Practical implications

    A holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.

    Originality/value

    The study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

  • 3.
    Durst, Susanne
    et al.
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Wilhelm, Stefan
    Institute for Entrepreneurship, University of Liechtenstein, Vaduz, Principality of Liechtenstein.
    Knowledge management and succession planning in SMEs2012In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 16, no 4, p. 637-649Article in journal (Refereed)
    Abstract [en]

    Purpose: An ignorance of knowledge attrition caused by employee exits is considered as careless and can lead to considerable consequences regarding both a firm's financial capital and intellectual capital, or in other words an ignorance of the danger of knowledge loss is associated with a missing or improper succession planning. The purpose of this study is to gain a better understanding of how a medium-sized firm copes with the danger of knowledge loss due to employee exit or long-term absence. Design/methodology/approach: Data were obtained through semi-structured interviews with 14 organization members from a German medium-sized enterprise operating in the printing sector. These participants represented different departments and positions. Findings: The findings demonstrate the influence of a precarious financial situation on activities related to knowledge management and succession planning. Although the organization members are aware of obvious needs for improvement within the firm, their actual scope of action is centered on the execution of current orders. Research limitations/implications: The data are cross-sectional and were collected in one organization. Future studies should consider longitudinal designs across multiple organizations. Practical implications: Based on the findings some suggestions were derived that may help firms facing similar circumstances. Originality/value: The study's findings provide fresh insights into how an established firm tackles the issue of knowledge attrition and its likely implications for the firm's performance. © Emerald Group Publishing Limited.

  • 4.
    Edvardsson, Ingi Runar
    et al.
    School of Business, University of Iceland, Reykjavik.
    Durst, Susanne
    University of Skövde, School of Business. University of Skövde, Enterprises for the Future.
    Outsourcing of knowledge processes: a literature review2014In: Journal of Knowledge Management, ISSN 1367-3270, E-ISSN 1758-7484, Vol. 18, no 4, p. 795-811Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper aims to review research on outsourcing of knowledge processes to establish the current body of knowledge and, on this basis, to identify gaps in our understanding. This action will justify further research activities and clarify where no future research is currently needed. Design/methodology/approach – The study consists of a systematic review of 24 refereed empirical articles on outsourcing of knowledge processes. Findings – Five themes were identified: outsourcing of knowledge processes, outsourcing and collaborative agreements between knowledge-based firms, factors affecting successful knowledge outsourcing, knowledge management and knowledge outsourcing and other outsourcing issues. There seems to be a lack of understanding concerning knowledge process outsourcing. Research limitations/implications – This study may not have enabled a complete coverage of all empirical articles in the field of knowledge process outsourcing. Yet, it seems reasonable to assume that the review process covered a large share of studies available. Originality/value – To the best of the authors’ knowledge, no systematic literature review on this topic has previously been published in academic journals.

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