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  • 1.
    Rose, Jeremy
    et al.
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Göbel, Hannes
    University of Borås, Borås, Sweden.
    Cronholm, Stefan
    University of Borås, Borås, Sweden.
    Holgersson, Jesper
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Söderström, Eva
    University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre.
    Hallqvist, Carina
    University of Borås, Borås, Sweden.
    Theory-Based Design Principles for Digital Service Innovation2019In: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 11, no 1, p. 1-30Article in journal (Refereed)
    Abstract [en]

    The article establishes theory-based design principles for constructing tools and methods for developing innovative digital services. The research method is developed from process advice offered for this task, in the context of design science. We define the objectives for the design task (solution objectives), identify and justify suitable kernel theories (service design, open innovation, service-dominant logic), and derive the principle normative elements of the chosen theories. Convergences and contradictions in the normative elements are analysed in relation to the method design task, and the prescriptive elements are synthesised into six core design principles. Implications for both the method design task, and research and practice in general are drawn.

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