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Managing healthcare information: analyzing trust
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems)
University of Skövde, School of Business. University of Skövde, Enterprises for the Future. (Medarbetarskap och organisatorisk resiliens, Followership and Organizational Resilience (FORE))ORCID iD: 0000-0001-5718-0100
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems)ORCID iD: 0000-0002-8607-948X
2016 (English)In: International journal of health care quality assurance/MCB University Press, ISSN 0952-6862, E-ISSN 1758-6542, Vol. 29, no 7, 786-800 p.Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to analyze two case studies with a trust matrix tool, to identify trust issues related to electronic health records. Design/methodology/approach– A qualitative research approach is applied using two case studies. The data analysis of these studies generated a problem list, which was mapped to a trust matrix. Findings– Results demonstrate flaws in current practices and point to achieving balance between organizational, person and technology trust perspectives. The analysis revealed three challenge areas, to: achieve higher trust in patient-focussed healthcare; improve communication between patients and healthcare professionals; and establish clear terminology. By taking trust into account, a more holistic perspective on healthcare can be achieved, where trust can be obtained and optimized. Research limitations/implications– A trust matrix is tested and shown to identify trust problems on different levels and relating to trusting beliefs. Future research should elaborate and more fully address issues within three identified challenge areas. Practical implications– The trust matrix’s usefulness as a tool for organizations to analyze trust problems and issues is demonstrated. Originality/value– Healthcare trust issues are captured to a greater extent and from previously unchartered perspectives.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016. Vol. 29, no 7, 786-800 p.
Keyword [en]
Medical records, Trust, Health and safety, Public health service, Patient safety, Electronic healthcare records, Trust matrix
National Category
Information Systems, Social aspects
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-12859DOI: 10.1108/IJHCQA-11-2015-0136ISI: 000382484800007PubMedID: 27477934Scopus ID: 2-s2.0-84980322429OAI: oai:DiVA.org:his-12859DiVA: diva2:957181
Available from: 2016-09-01 Created: 2016-09-01 Last updated: 2016-10-28Bibliographically approved

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Söderström, EvaEriksson, NomieÅhlfeldt, Rose-Mharie
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