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The Conceptual Confusion Around “e-service”: Practitioners' Conceptions
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems Research Group)
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems Research Group)ORCID iD: 0000-0002-8900-6139
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems Research Group)ORCID iD: 0000-0002-7554-2301
Section for Information Technology, University College of Borås, Sweden.
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2015 (English)In: Open and Big Data Management and Innovation: 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13-15, 2015, Proceedings / [ed] Marijn Janssen; Matti Mäntymäki; Jan Hidders; Bram Klievink; Winfried Lamersdorf; Bastiaan van Loenen; Anneke Zuiderwijk, Cham, Switzerland: Springer, 2015, p. 366-371Conference paper, Published paper (Refereed)
Abstract [en]

The e-service concept has been a central concern in many research and practitioner areas in recent years. There are expectations of citizens, customers, commercial companies and public organizations of what e-services are, their functionality and benefits. However, there is conceptual confusion that may hamper collaboration and research viability. This paper explores the conceptual vagueness and presents an empirical investigation of how the e-service concept is treated in practice, along with its kindred concept “IT service”. Results show that public and commercial organizations approach e-services differently, that translation problems can cause lack of comparability in research results, and that additional concepts may be introduced instead of e-service.

Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2015. p. 366-371
Series
Lecture Notes in Computer Science, LNCS, ISSN 0302-9743, E-ISSN 1611-3349 ; 9373
Keywords [en]
Conceptual Confusion, Commercial Organizations, Kindred Concepts, Conceptual Vagueness, Public Organizations
National Category
Information Systems, Social aspects
Research subject
Technology; Information Systems
Identifiers
URN: urn:nbn:se:his:diva-11611DOI: 10.1007/978-3-319-25013-7_29ISI: 000366756600029Scopus ID: 2-s2.0-84951869340ISBN: 978-3-319-25012-0 (print)ISBN: 978-3-319-25013-7 (electronic)OAI: oai:DiVA.org:his-11611DiVA, id: diva2:860727
Conference
14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13–15, 2015
Note

Springer Nature Switzerland AG. Part of Springer Nature.

Available from: 2015-10-13 Created: 2015-10-13 Last updated: 2022-09-28Bibliographically approved

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Söderström, EvaHolgersson, JesperAlenljung, Beatrice

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