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The Conceptual Confusion Around “e-service”: Practitioners' Conceptions
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems Research Group)
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems Research Group)ORCID iD: 0000-0002-8900-6139
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems Research Group)ORCID iD: 0000-0002-7554-2301
Section for Information Technology, Univer sity College of Borås, Borås, Sweden.
Show others and affiliations
2015 (English)In: Open and Big Data Management and Innovation / [ed] Marijn Janssen, Matti Mäntymäki, Jan Hidders, Bram Klievink, Winfried Lamersdorf, Bastiaan van Loenen, Anneke Zuiderwijk, Cham, Switzerland: Springer, 2015, 366-371 p.Conference paper, (Refereed)
Abstract [en]

The e-service concept has been a central concern in many researchand practitioner areas in recent years. There are expectations of citizens, customers,commercial companies and public organizations of what e-services are,their functionality and benefits. However, there is conceptual confusion thatmay hamper collaboration and research viability. This paper explores the conceptualvagueness and presents an empirical investigation of how the e-serviceconcept is treated in practice, along with its kindred concept “IT service”. Resultsshow that public and commercial organizations approach e-services differently,that translation problems can cause lack of comparability in research results,and that additional concepts may be introduced instead of e-service.

Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2015. 366-371 p.
Series
Lecture Notes in Computer Science, LNCS, ISSN 0302-9743 ; 9373
National Category
Information Systems, Social aspects
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-11611DOI: 10.1007/978-3-319-25013-7_29ISI: 000366756600029Scopus ID: 2-s2.0-84951869340ISBN: 978-3-319-25012-0 ISBN: 978-3-319-25013-7 OAI: oai:DiVA.org:his-11611DiVA: diva2:860727
Conference
14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13–15, 2015
Available from: 2015-10-13 Created: 2015-10-13 Last updated: 2016-12-21Bibliographically approved

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CiteExportLink to record
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Citation style
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