Change search
ReferencesLink to record
Permanent link

Direct link
Organizing for Development Work in Healthcare Organizations: A study of Quality Methods for Reliable Care
University of Skövde, School of Business. University of Skövde, Enterprises for the Future. (Medarbetarskap och organisatorisk resiliens, Followership and Organizational Resilience (FORE))ORCID iD: 0000-0001-5718-0100
2015 (English)In: 23rd Nordic Academy of Management Conference: 12-14 August 2015, 2015, 138-138 p.Conference paper, Abstract (Refereed)
Abstract [en]

Healthcare professionals are involved in development work that is always present in healthcare organisations. They are required to participate when quality methods such as Lean and Six Sigma are introduced in hospitals’ clinical practises.


The purpose of this paper is to explore how development work in terms of providing reliable care are perceived by nurses and physicians when quality methods are implemented in clinical practises.


The data consist from in-depth, semi-structured interviews with seventeen nurses and ten physicians at two hospitals in western Sweden. A qualitative research method was used. The interviews were analysed in the search for underlying themes that reflect their perception and evaluation of the quality methods and their possibility to increase the reliability in healthcare.


The confidence between nurses and physicians was essential for creating and maintaining supportive relationships and reliable systems. Reliable care seemed to be more of the result of the dedication and professionalism than the result of the applied quality methods. Reliability in healthcare seemed to flow from work attitudes, commitment and continuous development work as much as from quality methods. In general, the professionals more emphasized the importance of teamwork and cooperation as ways to develop healthcare.

Place, publisher, year, edition, pages
2015. 138-138 p.
Keyword [en]
Development work, Healthcare, Lean, Six Sigma, Nurses and Physicians
National Category
Business Administration
Research subject
Humanities and Social sciences
URN: urn:nbn:se:his:diva-11516OAI: oai:DiVA.org:his-11516DiVA: diva2:853509
23rd Nordic Academy of Management Conference, NFF 2015, Copenhagen Business School, 12-14 August 2015
Available from: 2015-09-14 Created: 2015-09-14 Last updated: 2015-12-03Bibliographically approved

Open Access in DiVA

No full text

Other links


Search in DiVA

By author/editor
Eriksson, Nomie
By organisation
School of BusinessEnterprises for the Future
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

Total: 330 hits
ReferencesLink to record
Permanent link

Direct link