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Nurses’ perceptions of healthcare development work in a high reliability organisation: A study of Lean and Six Sigma in hospital management
University of Skövde, School of Business. University of Skövde, Enterprises for the Future. (Medarbetarskap och organisatorisk resiliens, Followership and Organizational Resilience (FORE))ORCID iD: 0000-0001-5718-0100
2015 (English)In: BAM2015. The Value of Pluralism in Advancing Management research, Education and Practice, London, 2015, Vol. 1, 1-17 p.Conference paper (Refereed)
Abstract [en]

Most nurses are deeply involved in healthcare development work. Nurses are required to participate as they coordinate processes with other health professionals in the entire hospital care chain.

To investigate how nurses perceive and evaluate healthcare development work when Lean and Six Sigma are introduced in clinical practises, in-depth, semi-structured interviews with seventeen nurses at two hospitals were used.

The nurses mean that quality healthcare is more dependent on hospital personnel than on the use of Lean and Six Sigma. Lean can be used in some healthcare areas but not in all. Six Sigma can be used only if some precautions are taken and personnel participate in the decision-making. Furthermore nurses do stress the importance of education and training, teamwork, and cooperation as ways to improve healthcare.

Place, publisher, year, edition, pages
London, 2015. Vol. 1, 1-17 p.
Keyword [en]
Healthcare development, Reliability organisation, Lean, Six SIgma, Nurses
National Category
Business Administration
Research subject
Humanities and Social sciences
URN: urn:nbn:se:his:diva-11514ISBN: 978-0-9549608-8-9OAI: oai:DiVA.org:his-11514DiVA: diva2:853472
British Academy of Management, University of Portsmouth, Portsmouth, 8-10 September 2015
Available from: 2015-09-14 Created: 2015-09-14 Last updated: 2015-11-09Bibliographically approved

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