his.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Performance measurement follow-up supporting continuous improvements in manufacturing companies: a systematic review
University of Skövde, School of Engineering Science. University of Skövde, The Virtual Systems Research Centre. (Produktion och automatiseringsteknik)ORCID iD: 0000-0001-6689-0403
Högskolan i Jönköping.
University of Skövde, School of Engineering Science. University of Skövde, The Virtual Systems Research Centre. (Produktion och automatiseringsteknik)ORCID iD: 0000-0003-3973-3394
2015 (English)In: 22nd EurOMA conference: Operations management for sustainable competitiveness / [ed] Gerald Reiner, 2015Conference paper, (Refereed)
Abstract [en]

Performance measurement has been paid a lot of attention. This paper provides a systematic review of existing research in performance measurement follow-up, which so far has been less treated. The paper suggests a categorization of the follow-up phase into the performance measurement system, input to and output from the system, and operational activities. It is concluded that there is a lack of research concerning the operational activities in the follow-up phase. It is also concluded that most of the research concerning follow-up of performance measurement does not support continuous improvement explicitly, but concerns performance measurement follow-up in general.

Place, publisher, year, edition, pages
2015.
Keyword [en]
performance measurement, continuous improvement, manufacturing
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-11328ISBN: 978-2-9700901-2-0 OAI: oai:DiVA.org:his-11328DiVA: diva2:845007
Conference
22nd EurOMA conference
Available from: 2015-08-10 Created: 2015-08-10 Last updated: 2017-06-22Bibliographically approved
In thesis
1. Communicating performance measures: Supporting continuous improvement in manufacturing companies
Open this publication in new window or tab >>Communicating performance measures: Supporting continuous improvement in manufacturing companies
2017 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Manufacturing enterprises are a key driver of economic growth (Eurostat, 2016). Implementing continuous improvement (CI) is commonly used to increase competitiveness (Hyland et al., 2007), but despite the well-known theory of CI, many manufacturing companies fail in implementing it (Bhasin, 2012; Nordin et al., 2012; Tiwari et al., 2007).

An identified critical success factor in CI implementation is the evaluation of performance, including the performance evaluation system itself, the linkage between targets at different company levels, and continual evaluation of performance (Bakås et al., 2011; Scherrer-Rathje et al., 2009; Ukko et al., 2009). Another critical success factor in CI implementation is the communication of performance measures (Bakås et al., 2011; Ukko et al., 2009).

This research explores the communication of performance measures. The aim is to support CI by improving the communication of performance measures, and to this end, this thesis concentrates on identifying the main challenges in the communication of performance measures supporting CI. The research scope is manufacturing companies in general, and manufacturing SMEs in particular. The relevant literature concerning the communication of performance measures in manufacturing companies is identified and summarized. Also, current practice is explored, focusing on how performance measures are communicated in manufacturing companies, and whether and how the communication supports CI. This has been done to identify divergences between current practice and theory. Finally, theory and empirical findings are synthesized to identify some of the main challenges to be addressed in order to succeed in CI.

The main task is to support CI efforts in manufacturing SMEs, eliminating the identified divergences in the communication of performance measures by adapting these measures to these manufacturing SMEs. These challenges can be summarized as follows: 

- using both financial performance measures as well as objective and subjective, non-financial performance measures  - aligning performance measures with strategy and targets  - integrating all performance measure communication, as related to both daily performance and CI, in the same communication loop.  - forming two-way communication channels between managers and operators  - aligning oral and written communication channels  - exploring how information systems can facilitate the communication of performance measures  - using and optimizing the visual communication of performance measures

Place, publisher, year, edition, pages
Skövde: Högskolan i Skövde, 2017. 168 p.
Keyword
Communication, performance measures, manufacturing, continuous improvement
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Production and Automation Engineering
Identifiers
urn:nbn:se:his:diva-13812 (URN)978-91-982690-9-3 (ISBN)
Presentation
2017-08-30, Spegeln, Högskolan i Skövde, Kanikegränd 1C, Skövde, 13:00 (English)
Opponent
Supervisors
Note

I avhandlingen ingår även följande publikationer:

Larsson, C., Strand, M., Persson, A., & Syberfeldt, A., 2017. Communicating continuous improvement in manufacturing SMEs: Divergences between current practice and theory. Published at PMAA 2017 Conference “New Approaches, Changed Understandings”. Dunedin, New Zeeland, 2017.

Larsson, C., 2017. How to visualize performance measures in a manufacturing SME. Accepted for publication in Measuring Business Excellence.

Larsson, C., & Syberfeldt, A., 2016. Communicating performance measures - current practice in manufacturing SMEs. Submitted to International Journal of Productivity and Performance Management.

Available from: 2017-06-22 Created: 2017-06-21 Last updated: 2017-06-22Bibliographically approved

Open Access in DiVA

fulltext(299 kB)386 downloads
File information
File name FULLTEXT01.pdfFile size 299 kBChecksum SHA-512
f078e17b576d6212d9ef45436157468f28e4081fe4a1dad60cd76b5a90539027b3637b9de96abf5712b972cb34b97c11b59d61b3169dc431edef8425197173bb
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Larsson, CarinaSyberfeldt, Anna
By organisation
School of Engineering ScienceThe Virtual Systems Research Centre
Production Engineering, Human Work Science and Ergonomics

Search outside of DiVA

GoogleGoogle Scholar
Total: 386 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 1118 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf