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User participation at a discount: Exploring the use and reuse of personas in public service development
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information systems)ORCID iD: 0000-0002-8900-6139
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information systems)ORCID iD: 0000-0002-7554-2301
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information systems)
2015 (English)In: ECIS 2015 PROCEEDINGS: ECIS 2015 Research-in-Progress Papers, Association for Information Systems, 2015, paper 30- p.Conference paper, (Refereed)
Abstract [en]

In recent years, we have seen an ever increasing push for new public e-services. Such e-services must be useful and beneficial for governments but also for citizens. In order to develop e-services that are effective, efficient and satisfactory for the citizens, the citizens have to be kept in focus and be involved in the development process. However, municipalities face pressure to develop a wide range of e-services, but at the same time battle palpable scarce resources. In this paper, a concept that addresses this problem within an ongoing research project is presented. We express this concept as ‘figurative user participation through the use and reuse of empirically grounded personas with help of persona repository including usage guidance that is shared among several municipalities’. The purpose of this paper is to empirically explore municipalities’ perceptions and attitudes towards this concept. The result shows that the municipalities are positive to the concept and consider it having great potentials. However, some challenges and pitfalls have also been brought out that need to be taken into account and addressed. 

Place, publisher, year, edition, pages
Association for Information Systems, 2015. paper 30- p.
Keyword [en]
Public e-service development, Persona, User Participation, Repository, Municipality
National Category
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-11174ISBN: 978-3-00-050284-2 OAI: oai:DiVA.org:his-11174DiVA: diva2:823500
Conference
European Conference on Information Systems (ECIS)
Projects
FRAME
Available from: 2015-06-18 Created: 2015-06-18 Last updated: 2016-12-21Bibliographically approved

Open Access in DiVA

fulltext(156 kB)64 downloads
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File name FULLTEXT02.pdfFile size 156 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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http://aisel.aisnet.org/ecis2015_rip/30/

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Holgersson, JesperAlenljung, BeatriceSöderström, Eva
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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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