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HUR NÖJD ÄR DU I SJÄLVA VERKET?: En studie om skattehandläggares upplevelse av arbetstillfredsställelse i relation till deras syn på myndigheten.
University of Skövde, School of Health and Education.
University of Skövde, School of Health and Education.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
Abstract [sv]

Skatteverket är en av Sveriges viktigaste statliga myndigheter då myndigheten på något sätt berör alla individer i samhället. Studiens syfte är att skapa en djupare förståelse för varför det finns en diskrepans i svaren från Skatteverkets medarbetarundersökning 2013, gällande upplevelsen av arbetstillfredsställelse, i relation till synen på Skatteverket som en attraktiv arbetsplats samt till synen på att rekommendera arbetsplatsen till andra personer. Studien tar utgångspunkt i begreppet arbetstillfredsställelse, som betraktas som attityder människan känner gentemot sitt arbete, och tillämpar ett kvalitativt angreppssätt. Genom 12 semistrukturerade intervjuer med handläggare på ett skattekontor i Västsverige, görs en ansats till att förklara diskrepansen utifrån en analys av medarbetarnas uppfattningar. Det empiriska materialet har analyserats genom fenomenologisk dataanalys och studiens slutsatser visar att det finns en viss grad av missnöje bland handläggarna gällande faktorer såsom löneutveckling, bristande karriärvägar samt upplevelsen av andra människors uppfattning om handläggarens arbete och arbetsplats. 

Abstract [en]

The Swedish Tax Agency is one of the most important governmental agencies as it affects all individuals of the society in some way. This studies purpose is to create a deeper understanding of why there is a discrepancy in the answers from the Tax Agency employee survey in 2013, regarding the experience of job satisfaction in relation to the perception of the Swedish Tax Agency as an attractive workplace and to the view of recommending the workplace to other people. The study uses a qualitative approach and is based on the concept of job satisfaction, which is regarded as the attitudes people feel towards their work. By means of 12 semi-structured interviews with caseworkers at a tax office in Western Sweden, an attempt was made ​​to explain the discrepancy through analysis of employee perceptions. The empirical material was analyzed by phenomenological data analysis and the conclusions are that there is a certain degree of dissatisfaction among case workers relating to factors such as wages, lack of career paths and the experience of other people's perception of one's work and workplace.

Place, publisher, year, edition, pages
2013. , 53 p.
Keyword [en]
job satisfaction, attitudes, governmental agency, two factor theory
Keyword [sv]
arbetstillfredsställelse, attityder, statlig myndighet, tvåfaktorsteorin
National Category
Social Psychology
Identifiers
URN: urn:nbn:se:his:diva-10174OAI: oai:DiVA.org:his-10174DiVA: diva2:762488
Subject / course
Social Psychology
Educational program
Human Resources, Organization and Leadership
Supervisors
Examiners
Available from: 2014-12-17 Created: 2014-11-10 Last updated: 2014-12-17Bibliographically approved

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Hur nöjd är du i själva verket?(679 kB)145 downloads
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Tahmi-Masoleh, ParisaJohansson, Linn
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf