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Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories
University of Skövde, School of Business. University of Skövde, Enterprises for the Future.ORCID iD: 0000-0003-1134-1938
University of Skövde, School of Business. University of Skövde, Enterprises for the Future.ORCID iD: 0000-0001-8469-2427
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem, Information Systems)ORCID iD: 0000-0003-0740-4123
2014 (English)In: Information, ISSN 2078-2489, Vol. 5, no 4, 558-569 p.Article in journal (Refereed) Published
Abstract [en]

In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on whatis stored in a repository and, hence, possible to share. Accordingly, the ability to capture theright (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must besuccessfully performed. While critical success factors (CSFs) for knowledge retention andknowledge management are frequently discussed in the literature, there is a knowledge gapconcerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention.

Place, publisher, year, edition, pages
MDPI AG , 2014. Vol. 5, no 4, 558-569 p.
Keyword [en]
knowledge retention, IT-supported knowledge repositories, critical success factors, CSF, knowledge management, KM, knowledge capture
National Category
Information Systems, Social aspects
Research subject
Humanities and Social sciences; Technology
Identifiers
URN: urn:nbn:se:his:diva-10148DOI: 10.3390/info5040558Scopus ID: 2-s2.0-84921305818OAI: oai:DiVA.org:his-10148DiVA: diva2:759158
Available from: 2014-10-29 Created: 2014-10-29 Last updated: 2016-06-21Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • en-US
  • fi-FI
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  • nn-NB
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  • Other locale
More languages
Output format
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