Taking Advantage of Business Intelligence in a Complex-Systems Environment
2014 (English)In: DSS 2.0 – Supporting Decision Making with New Technologies / [ed] Gloria Phillips-Wren, Sven Carlsson, Ana Respício & Patrick Brézillon, IOS Press, 2014, 265-276 p.Conference paper (Refereed)
Business intelligence (BI) has fundamentally changed how many companies conduct their business. In literature, focus has been on volume-operation companies that provide services to millions of customers. In contrast, complex-systems companies have fewer customers and pursue customer needs by providing more customized products and services. This paper presents the results at a case of a complex-systems company with the overall aim to see how a complex-systems company has taken advantage of BI. In addition, a framework was used to measure the BI maturity of the company. Literature also emphasis that complex-system companies may benefit from adopting BI applications from volume-operations companies, but the results indicate that there may be a difference in the importance of BI tools, which in turn may negatively influence such cross-category adoptions.
Place, publisher, year, edition, pages
IOS Press, 2014. 265-276 p.
Frontiers in Artificial Intelligence and Applications, ISSN 0922-6389 ; 261
Business Intelligence, Business Analytics, complex-systems, volume-operations, analytic maturity
IdentifiersURN: urn:nbn:se:his:diva-10135DOI: 10.3233/978-1-61499-399-5-265ScopusID: 2-s2.0-84902288789ISBN: 978-1-61499-399-5ISBN: 978-161499398-8OAI: oai:DiVA.org:his-10135DiVA: diva2:758539
IFIP TC8/Working Group 8.3 conference, Université Pierre et Marie Curie, Paris, France, June 2014