his.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Experiences from and attitudes towards applying user participation in public e-service development
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information systems)ORCID iD: 0000-0002-8900-6139
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information systems)
2014 (English)In: Proceedings of the 10th International Conference on Web Information Systems and Technologies, SciTePress, 2014, 269-275 p.Conference paper, (Refereed)
Abstract [en]

It is evident that user participation is a vital component for successful public e-service development.  However, it is also apparent that there is little guidance in e-government research about how user participation should be implemented in practice. Some high level guidelines can be found regarding user participation design schools but there is very little guidance in existing research regarding how these design schools can be implemented in practice. In this paper we have explored public administrations’ experience of user participation, both in general systems development and in development of public e-services, in order to identify basic requirements that have to be fulfilled when implementing user participation in public e-service development. Thereafter we have applied these requirements on commonly used techniques to implement user participation in the light of three design schools: Participatory Design, User Centered Design, and User Innovation. Our results show that techniques to implement user participation in public e-service development must be adjusted to limited resources in terms of time and money as well as short development projects.

Place, publisher, year, edition, pages
SciTePress, 2014. 269-275 p.
Keyword [en]
E-government, Public e-service development, User Participation, Techniques for User Participation
National Category
Information Systems
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-8975DOI: 10.5220/0004762102690275OAI: oai:DiVA.org:his-8975DiVA: diva2:711797
Conference
10th International Conference on Web Information Systems and Technologies, WEBIST 2014, Barcelona, 3-5 April 2014
Projects
DOME research project
Funder
Vinnova
Available from: 2014-04-11 Created: 2014-04-11 Last updated: 2016-12-21Bibliographically approved
In thesis
1. User Participation In Public e-service Development: Guidelines for including external users
Open this publication in new window or tab >>User Participation In Public e-service Development: Guidelines for including external users
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Skövde: University of Skövde, 2014. 135 p.
Series
Dissertation Series, 5(2014)
Keyword
User participation, public e-service development, external users
National Category
Information Systems
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-10169 (URN)978-91-981474-5-2 (ISBN)
Public defence
2014-11-28, Hus G, sal 110, Skövde, 09:53 (English)
Opponent
Supervisors
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2015-03-16Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Holgersson, JesperSöderström, Eva
By organisation
The Informatics Research CentreSchool of Informatics
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 878 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf