Challenges in Applying a Participatory Approach in a Nation-wide Project -The Case of ‘Usability of Swedish eHealth Systems 2013’
2013 (English)In: Past History and Future Challenges of Human Work Interaction Design (HWID): Generating cross-domain knowledge about connecting work analysis and interaction design / [ed] Torkil Clemmensen, Bengt Sandblad, Arminda Lopes & Jose Abdelnour-Nocera, Cape Town: INTERACT , 2013, 33-38 p.Conference paper (Refereed)
Many healthcare organizations are currently committed to organizational change and quality improvement projects. Unfortunately, little effort is put into health information system development according to usability requirements and methodology, leading to bottlenecks in the eHealth systems when implemented into daily practice. This paper presents the experiences of applying a participatory approach in a nation-wide project. The aim of this national initiative was to build usability of eHealth systems into the Swedish national eHealth strategy and its action plan to ensure impact on practice. Action researchers within the health informatics domain collaborated with representatives of different care professions to propose high-priority changes necessary to improve the usability of health information systems. Reflections from the first phase of this initiative are further explored in terms of methodological challenges and recommendations, whereof one recommendation is to increase the use of HI-U specialists – health informaticians with usability and human work interaction design expertise within national and local eHealth development.
Place, publisher, year, edition, pages
Cape Town: INTERACT , 2013. 33-38 p.
Workshop Proceedings Series of the INTERACT 2013 Conference
Participatory design, human-computer interaction, nation-wide deployment, eHealth strategy, future workshop, user representatives
Computer and Information Science
Research subject Technology
IdentifiersURN: urn:nbn:se:his:diva-8556ISBN: 978-0-620-58037-3OAI: oai:DiVA.org:his-8556DiVA: diva2:658144
INTERACT 2013 – 14th IFIP TC13 Conference on Human-Computer Interaction, Cape Town, South Africa, September 2013