Development of novel eHealth services for citizen use - Current system engineering vs. best practice in HCI
2013 (English)In: Human-Computer Interaction - Interact 2013: 14th IFIP TC 13 International Conference, Cape Town, South Africa, September 2-6, 2013, Proceedings, Part II / [ed] Paula Kotzé, Gary Marsden, Gitte Lindgaard, Janet Wesson & Marco Winckler, Springer Berlin/Heidelberg, 2013, no PART 2, 372-379 p.Conference paper (Refereed)
Many new public eHealth Services are now being developed. Often a conventional customer-vendor process is used, where the customer is a public authority, e.g. a county council, and the vendor a commercial actor, e.g. an IT development company. In this case study the engineering process regards a novel eHealth service aiming to provide patients with online access to their electronic health record. A complicating factor in conventional customer-vendor processes for public e-services is that "the future user could be anyone". In the light of best practice in Human-Computer Interaction, this study examines the joint effort of the customer and vendor when developing novel services for citizen use. The results include delimiting factors, recommendations for public authority customers and proposed new actions for the research agenda.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2013. no PART 2, 372-379 p.
, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 0302-9743 ; 8118 LNCS
collaborative design, e-government, electronic health records, public e-health services, Scrum, system development methods, user participation, E-health services, Electronic health record, System development, Electronic document exchange, Human computer interaction, Records management, Sales
Computer and Information Science
Research subject Technology
IdentifiersURN: urn:nbn:se:his:diva-8554DOI: 10.1007/978-3-642-40480-1_24ISI: 000342898400024ScopusID: 2-s2.0-84883261975ISBN: 978-3-642-40479-5ISBN: 978-3-642-40480-1OAI: oai:DiVA.org:his-8554DiVA: diva2:657266
14th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2013, 2 September 2013 through 6 September 2013, Cape Town