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Correlates of Customer Satisfaction and Loyalty: Examining and Extending the Service-Profit-Chain Model in the Context of Swedish Retail Sector
University of Skövde, School of Technology and Society.
University of Skövde, School of Technology and Society.ORCID iD: 0000-0002-1989-2745
University of Skövde, School of Technology and Society.ORCID iD: 0000-0001-8136-4233
University of Skövde, School of Technology and Society.ORCID iD: 0000-0002-9138-6759
2010 (English)Conference paper, (Refereed)
Place, publisher, year, edition, pages
Nordic Retail and Wholesale Association (NRWA) , 2010.
National Category
Social Sciences
Research subject
Humanities and Social sciences
Identifiers
URN: urn:nbn:se:his:diva-7304OAI: oai:DiVA.org:his-7304DiVA: diva2:607635
Conference
2nd Nordic Retail and Wholesale Conference, NRWC, 2010, 10-11 November, Centre for Retailing, University of Gothenburg
Available from: 2013-02-25 Created: 2013-02-25 Last updated: 2015-12-04Bibliographically approved

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Kazemi, AliAndersson, ThomasTengblad, StefanWickelgren, Mikael
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf