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Understanding business employees' conditions for participating in public e-service development
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre.ORCID iD: 0000-0002-8900-6139
Örebro University.
2012 (English)In: Proceedings of the 20th European Conference on Information Systems (ECIS) / [ed] J. Pries-Heje et al, Association for Information Systems, 2012, Paper 24- p.Conference paper, (Refereed)
Abstract [en]

Today there is an increased interest in user participation in development of public e-services, since it is expected to bring similar value as it has done in other types of systems development. Existing research, however, has shown that introducing  user participation to public e-service development is associated with a number of challenges. In this paper we have explored three user participation schools, Participatory Design, User Centered Design and User Innovation, with regard to two challenges: a) businesses employees' current mandate and willingness to participate in public e-service development and b) business employees' ability to participate in public e-service development. Our interview results show that businesses employees do have mandate to participate and also want to do so. Moreover, business employees' ability to participate is high with respect to ICT knowledge but rather low with respect to knowledge regarding public authorities' business processes. In addition, their knowledge about laws and regulations that affect public authorities is limited. Altogether, this limits the possibilities to apply user participation schools, such as User Innovation, which rely on a high degree of user-responsibility in identifying problems and solutions.

Place, publisher, year, edition, pages
Association for Information Systems, 2012. Paper 24- p.
Keyword [en]
E-services, E-government, E-service development, User participation
National Category
Computer and Information Science
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-6588ISBN: 978-84-88971-54-8 OAI: oai:DiVA.org:his-6588DiVA: diva2:563817
Available from: 2012-10-31 Created: 2012-10-31 Last updated: 2016-12-21Bibliographically approved
In thesis
1. User Participation In Public e-service Development: Guidelines for including external users
Open this publication in new window or tab >>User Participation In Public e-service Development: Guidelines for including external users
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Skövde: University of Skövde, 2014. 135 p.
Series
Dissertation Series, 5(2014)
Keyword
User participation, public e-service development, external users
National Category
Information Systems
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-10169 (URN)978-91-981474-5-2 (ISBN)
Public defence
2014-11-28, Hus G, sal 110, Skövde, 09:53 (English)
Opponent
Supervisors
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2015-03-16Bibliographically approved

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf