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Using Virtual Communities to Involve Users in E-Service Development: A Case Study
University of Skövde, The Informatics Research Centre. University of Skövde, School of Humanities and Informatics.
University of Skövde, The Informatics Research Centre. University of Skövde, School of Humanities and Informatics.ORCID iD: 0000-0002-8900-6139
2011 (English)In: Business organisations and the collaborative web: Practices, Strategies and Patterns / [ed] Kamna Malik & Praveen K. Choudhary, IGI Global, 2011, 61-75 p.Chapter in book (Refereed)
Abstract [en]

Thriving in the Internet era requires both Internet presence and careful development of the e-services provided using this technology. However, one major poblem is how to involve the end users of the e-service(s), something which is necessary if the e-services are to be useful and sustainable. This chapter presents a case study on the e-service development process using a major player in the travel industry as the case. The main focus is on how new technological advancements and phenomena, primarily virtual communities, can be used as a main source of end user requirements. Virtual communties are both of startegic and practical relevance and even cause a need to redefine the term "user participation." E-servies constitute a major trend for private as well as public organizations and should address Internet technology advancements when being developed.

Place, publisher, year, edition, pages
IGI Global, 2011. 61-75 p.
National Category
Computer and Information Science
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-6368DOI: 10.4018/978-1-60960-581-0.ch005ISBN: 978-1-60960-581-0 ISBN: 1-60960-582-9 OAI: oai:DiVA.org:his-6368DiVA: diva2:549773
Available from: 2012-09-05 Created: 2012-09-05 Last updated: 2016-12-21Bibliographically approved

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Publisher's full texthttp://www.igi-global.com/chapter/using-virtual-communities-involve-users/54048

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf