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Exploring user participation approaches in public e-service development
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre. MELAB, Swedish Business School, Örebro University, SE-701 82 Örebro, Sweden.
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre.ORCID iD: 0000-0002-8900-6139
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre.
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre. MELAB, Swedish Business School, Örebro University, SE-701 82 Örebro, Sweden.
2012 (English)In: Government Information Quarterly, ISSN 0740-624X, Vol. 29, no 2, 158-168 p.Article in journal (Refereed) Published
Abstract [en]

It has been argued that user participation is important when public authorities develop e-services. At the same time there is limited research on the usefulness of existing user participation approaches in public e-service development. In this paper we, therefore, analyze how the three user participation approaches participatory design, user-centered design, and user innovation - meet the strategic e-service goals of the EU and the US. In doing so, we identify three challenges that need to be considered when choosing among these approaches: 1) unclear user target segments can impede the fulfillment of usability and relevance goals, 2) the nature of participation can impede the fulfillment of democracy goals. and 3) lack of adequate skills can impede the fulfillment of efficiency goals. (C) 2012 Elsevier Inc. All rights reserved.

Place, publisher, year, edition, pages
Elsevier, 2012. Vol. 29, no 2, 158-168 p.
Keyword [en]
E-services, E-government, E-service development, User participation, Method rationale
National Category
Computer and Information Science
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-6197DOI: 10.1016/j.giq.2011.07.009ISI: 000303974000006Scopus ID: 2-s2.0-84860361957OAI: oai:DiVA.org:his-6197DiVA: diva2:543541
Available from: 2012-08-08 Created: 2012-08-08 Last updated: 2016-12-21Bibliographically approved
In thesis
1. User Participation In Public e-service Development: Guidelines for including external users
Open this publication in new window or tab >>User Participation In Public e-service Development: Guidelines for including external users
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Skövde: University of Skövde, 2014. 135 p.
Series
Dissertation Series, 5(2014)
Keyword
User participation, public e-service development, external users
National Category
Information Systems
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-10169 (URN)978-91-981474-5-2 (ISBN)
Public defence
2014-11-28, Hus G, sal 110, Skövde, 09:53 (English)
Opponent
Supervisors
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2015-03-16Bibliographically approved

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