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Exploring citizens' possibilities to participate in public e-service development
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre.ORCID iD: 0000-0002-8900-6139
2011 (English)In: The Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and ePart 2011 / [ed] Janssen et al, TRAUNER Verlag, 2011, 83-91 p.Conference paper, (Refereed)
Abstract [en]

The increased interest for user participation in development of public electronic services (public e-services for short) is expected to bring similar value as it has done in other systems development projects. Existing research, however, has shown that introducing user participation to public e-service development is associated with a number of challenges. We have in this paper explored the challenges a) getting users to participate, and b) lacking adequate skills, in the context of three user participation schools. Our interview results show that citizens in general are interested to participate in public e-service development, and favour user participation schools with a high degree of active participation. Moreover, citizens’ ability to participate is high with respect to ICT-knowledge. However, their knowledge of laws, regulations and business processes related to public authorities in general is low, thus limiting citizens’ ability to participate.

Place, publisher, year, edition, pages
TRAUNER Verlag, 2011. 83-91 p.
Series
Informatik, 37
National Category
Computer and Information Science
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-5678ISBN: 978-3-85499-515-9 OAI: oai:DiVA.org:his-5678DiVA: diva2:513833
Available from: 2012-04-03 Created: 2012-04-03 Last updated: 2016-12-21Bibliographically approved
In thesis
1. User Participation In Public e-service Development: Guidelines for including external users
Open this publication in new window or tab >>User Participation In Public e-service Development: Guidelines for including external users
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Skövde: University of Skövde, 2014. 135 p.
Series
Dissertation Series, 5(2014)
Keyword
User participation, public e-service development, external users
National Category
Information Systems
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-10169 (URN)978-91-981474-5-2 (ISBN)
Public defence
2014-11-28, Hus G, sal 110, Skövde, 09:53 (English)
Opponent
Supervisors
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2015-03-16Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf