Returflöden inom e-handel av kläder

Bäcklund, Anna; Carlsson, Emelie

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Returflöden inom e-handel av kläder

Bäcklund, Anna

University of Skövde, School of Technology and Society.

Carlsson, Emelie

University of Skövde, School of Technology and Society.

2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 20 credits / 30 HE creditsStudent thesis

Place, publisher, year, edition, pages

2011. , p. 63

Keywords [en]

Reverse logistics, e-commerce, apparel, return strategy, operational return process, customer service, returns, non defective products

Keywords [sv]

Returlogistik, e-handel, kläder, returstrategi, operativ returprocess, kundservice, returer, icke defekta produkter

National Category

Social Sciences

Identifiers

URN: urn:nbn:se:his:diva-5233OAI: oai:DiVA.org:his-5233DiVA, id: diva2:431882

Subject / course

Logistics

Educational program

Industrial Management and Logistics

Uppsok

Social and Behavioural Science, Law

Supervisors

Ujvari, Sandor

Examiners

Kjellström, Lars-Olof

Available from: 2011-10-05 Created: 2011-07-26 Last updated: 2011-10-05Bibliographically approved

Open Access in DiVA

fulltext(2039 kB)

1402 downloads

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