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Faktorer som påverkar patienter med annan etnicitet i kommunikationen med en sjuksköterska: ur ett patientperspektiv
University of Skövde, School of Life Sciences.
2010 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Factors that affecting patients with different ethnicity in communication with a nurse : From a patient perspective (English)
Abstract [sv]

Patienter med annan kulturell bakgrund är sårbara på grund av bristande kunskaper i det nya landets språk vilket leder till kommunikationssvårigheter. Inte bara i Sverige utan i hela världen är kommunikationsbarriärer den vanligaste barriären mellan en sjuksköterska och denna patientgrupp. Bakgrund: Kommunikation har grundläggande betydelse för kvalitén av omvårdnad inom patientvården. En sjuksköterska ska vara medveten om att språkbarriärer spelar en viktig roll i patienters vårdvistelse samt kan vara ett hinder när dessa patienter söker sjukvård. Syfte: Studiens syfte är att beskriva vilka faktorer som påverkar kommunikationen mellan patient med annan etnicitet och sjuksköterska, ur ett patientperspektiv. Metod: En litteraturöversikt är genomförts. Resultat: Resultatet visade på tre olika teman: bristande språkkunskaper, tolk/familjemedlemmar och kultur som viktiga faktorer av betydelse för kommunikationen mellan patient och sjuksköterska. Resultatet visade att patienter upplevde kommunikationen med sjuksköterska var avgörande för en god vård. När språkbarriärer uppstod kunde personalen ordna en auktoriserad tolk, men även detta kunde innebära problem som dialektskillnader.

Abstract [en]

Patients with different ethnicity can be vulnerable due to lack of knowledge of the language in the new country which causes communication difficulties. This problem is an international phenomenon and often contributes to communication problems when these groups of patients meet with the nurses in the health care system. Background: The result of the communication has great impact on the quality of care in the healthcare. A nurse must be aware of the effects the language barriers have on a patient while he/she is under care, and this barriers become an obstacle to get in touch with the healthcare. If the communication between a nurse and patients with different ethnicity hindered, it can lead to for example depression at the patient. Aim: The study’s aim is to describe the factors that influence the immigrant patient’s communication with nurse, from the patient's perspective. Method: A literature review is designed to answer the study’s purpose. Result: The result showed that there have been found three different themes, lack of language skills, interpreter/family and culture. The results showed that patients experienced the communication with the nurse to be decisive about their overall ratings of good or bad care. When language barriers arose the staff could arrange for a certified interpreter, but even this could be problematic as dialect differences.

Place, publisher, year, edition, pages
2010. , 19 p.
Keyword [en]
communication, patient, nurse, culture, care
Keyword [sv]
kommunikation, patient, sjuksköterska, kultur, omvårdnad
Identifiers
URN: urn:nbn:se:his:diva-4271OAI: oai:DiVA.org:his-4271DiVA: diva2:329605
Uppsok
Medicine
Supervisors
Examiners
Available from: 2010-07-14 Created: 2010-07-12 Last updated: 2010-07-14Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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