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Measuring Performance of IT departments in Swedish municipalities
University of Skövde, School of Humanities and Informatics.
2010 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Every modern organization relies on information systems and has a need formeasuring the performance of those systems and the IT department. It is furthermorewanted to be able to compare oneself to others. Municipalities struggle with theabsence of an instrument designed for their specific needs and circumstances becausemost instruments are designed for profit organizations, focus heavily on technical andeconomical criteria and do not involve criteria that are easy to compare. In this projectthe success factor analysis, a performance measurement instrument, is selected,modified and finally applied in two Swedish municipalities to investigate thesignificance of this instrument and its ability to identify significant factors of success.With interpreting the data gathered using on-line surveys, similarities and comparablecriteria as well as eight significant factors could be identified that are genericthroughout all surveys done.

Place, publisher, year, edition, pages
2010. , 64 p.
Keyword [en]
performance measurement, success factor analysis, IT department, municipality, success factors
National Category
Computer Science
Identifiers
URN: urn:nbn:se:his:diva-4168OAI: oai:DiVA.org:his-4168DiVA: diva2:325636
Presentation
(English)
Uppsok
Technology
Supervisors
Examiners
Available from: 2010-06-24 Created: 2010-06-18 Last updated: 2010-06-24Bibliographically approved

Open Access in DiVA

fulltext(628 kB)235 downloads
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Winkler, Michael
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Total: 235 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf