Abstract: Industrial production service organisations, companies maintaining production machines and whole processes as well as factories, are in great demand of productivity and profitavility improvement. Usually performance in these organisations arises from high utilization of personnel, superior engineering knowledge and purchasing expertise/power. However, small and medium sized
maintenance service providers mostly differate themselves with two first mentioned items. In this paper we will propose information fusion cockpit to be used in the SME maintenance organisation to enhance problem solving, demand visibility and resource need estimates – hopefully this will enhance the performance of a case organisation. As a key input variable to manage large amount of different customers we identify incoming calls to trigger information collection from vast number of different databases – the integration of this incoming “demand” is the first step to be taken in the use of more advanced systems. We also speculate in this paper, how agent based artificial intelligence could be used in order to take full benefit from more advanced system.
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