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Method in Action and Method in Tool: a Stakeholder Perspective
University of Skövde, School of Humanities and Informatics.
University of Skövde, School of Humanities and Informatics. School of Engineering, Computer Science and Mathematics, University of Exeter, England.
2004 (English)In: JIT. Journal of information technology (Print), ISSN 0268-3962, E-ISSN 1466-4437, Vol. 19, no 3, 215-223 p.Article, review/survey (Refereed) Published
Abstract [en]

Tool support for information systems (IS) development can be considered from many perspectives, and it is not surprising that different stakeholders perceive such tools very differently. This can contribute on one side to poor selection processes and ineffective deployment of CASE, and on another to inappropriate tool development. In this paper, the relationship between CASE-tools and IS development methods is considered from three stakeholder perspectives: concept developer, IS developer and product developer. These perspectives, and the tensions between them, are characterised within a 'stakeholder triangle'. Some of the major issues related to each tension are highlighted, and the triangle is then used to consider the importance, and implications for all stakeholders, of considering all tensions together. In particular, we suggest that the concept of 'method in action' be complemented by that of 'method in tool'. We believe that these insights will contribute to the continuing debate on how to reduce adoption failures.

Place, publisher, year, edition, pages
Palgrave Macmillan, 2004. Vol. 19, no 3, 215-223 p.
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-1540DOI: 10.1057/palgrave.jit.2000022ISI: 000224407600006Scopus ID: 2-s2.0-7444240449OAI: oai:DiVA.org:his-1540DiVA: diva2:31816
Available from: 2007-10-03 Created: 2007-10-03 Last updated: 2014-08-26Bibliographically approved

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