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Organisation for support of a global application
University of Skövde, Department of Computer Science.
2002 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

Since organisations are expanding geographically the need for global applications has become extensive. This work examines how a global support organisation should be organised, with respect to communication and technical aspects, when providing support for a global application to a user organisation. This work has been accomplished through a literature study and an interview study. The result from the investigation shows that a decentralised support organisation is superior to some extent. Specially when it comes to communication but both the literature and the respondents claim that communicating with people from different countries with different languages is something you get used to over time. It is however not superior to implement too many sites since it is expensive to have several support centres. The conclusions of this work are that the literature claims that decentralisation is the approach to have if the infrastructure is in place, the respondents however, believe that it is too expensive to decentralise too much.

Place, publisher, year, edition, pages
Skövde: Institutionen för datavetenskap , 2002. , 65 p.
Keyword [en]
Global organisation, support organisation, global application, communication and technical aids.
National Category
Information Science
Identifiers
URN: urn:nbn:se:his:diva-727OAI: oai:DiVA.org:his-727DiVA: diva2:3129
Presentation
(English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Available from: 2008-02-06 Created: 2008-02-06 Last updated: 2010-02-05

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf