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Sjuksköterskans bedömning vid telefonrådgivning: En litteraturöversikt
University of Skövde, School of Life Sciences.
University of Skövde, School of Life Sciences.
University of Skövde, School of Life Sciences.
2010 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The nurse´s assessment during telephone advice : A literature review (English)
Abstract [en]

BACKGROUND: A telephone nurse is a nurse that during most of its working time is engaged in healthcare advice via the telephone. The advent of the telephone healthcare advice has probably meant that individuals, who initially wouldn’t have sought help, if they needed to meet healthcare providers face to face, now actually have the confidence to turn to healthcare. For telephone healthcare advice is professional care to identify, assess and advise on individuals’ reactions to actual or potential health problems. AIM: The aim of this literature review was to illuminate how the nurses´ assessment was affected during giving telephone advice. METHOD: This literature review has a qualitative approach and was conducted through twelve analyzed articles which were from the nurses’ point of view. FINDINGS: Two categories emerged from analyzing the articles. These were ethical dilemmas and assessment tools. The first category deals with the ethical dilemmas the telenurses’ are facing while giving advice via the telephone. The second category present which tools the telephone nurses have available or needs for assessment. DISCUSSION: It seems like the telenurses’ are drawn between the limited accesses to healthcare, the care seekers’ agenda and the demands of how them as nurses’ are expected to act.  CONCLUSION:   Possessing coping strategies related to stress and responsibility are valuable factors for the telenurses’ assessment process. Future research is felt to be needed on the subject of how the nurse deals with stress and the feeling of responsibility.

 

Abstract [sv]

BAKGRUND: En telefonsjuksköterska är en sjuksköterska som till största del under sitt arbete ägnar sig åt hälso- och sjukvårdsrådgivning via telefon. Framväxten av telefonrådgivning har troligtvis gjort att individer som inte skulle ha sökt vård om de behövt möta vårdgivaren ansikte mot ansikte, nu faktiskt vågar vända sig till sjukvården. När det gäller telefonrådgivning är professionell omvårdnad att identifiera, bedöma och ge råd kring individens aktuella eller potentiella hälsoproblem. SYFTE: Syftet med studien var att belysa vad som påverkar sjuksköterskors bedömning vid telefonrådgivning. METOD: Denna litteraturöversikt har en kvalitativ ansats och bygger på tolv analyserade artiklar som har ett sjuksköterskeperspektiv. RESULTAT: Två kategorier framkom från analysen. Dessa var etiska dilemman och redskap för bedömning. Den första kategorin tar upp de etiska dilemman som telefonsjuksköterskor möter under telefonrådgivning. Den andra kategorin presenterar vilka redskap telefonsjuksköterskor har att tillgå eller behöver för sin bedömning. DISKUSSION: Det verkar som telefonsjuksköterskor dras mellan den limiterade tillgängligheten till hälso- och sjukvård, de vårdsökandes agenda och kraven på hur de i sin sjuksköterskeprofession förväntas agera. KONKLUSION: Stresshantering och känslan av ansvar anses som viktiga faktorer som kan påverka sjuksköterskors bedömning. Framtida forskning önskas om hur telefonsjuksköterskor kan hantera dessa faktorer.

Place, publisher, year, edition, pages
2010. , 30 p.
Keyword [en]
Assessment, telephone advice, telenurs, nurse, nursing care, communication.
Keyword [sv]
Bedömning, telefonrådgivning, telefonsjuksköterska, sjuksköterska, omvårdnad, kommunikation.
National Category
Nursing
Identifiers
URN: urn:nbn:se:his:diva-3583OAI: oai:DiVA.org:his-3583DiVA: diva2:289462
Presentation
(English)
Uppsok
Medicine
Supervisors
Examiners
Available from: 2010-06-04 Created: 2010-01-25 Last updated: 2010-06-04Bibliographically approved

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Evetun Irdell, MadeleineHedlund, FridaSaliba, Chantal
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