A lot of factors inside and outside the organisation forces the organisation and the indiviudals working in the organisation to change. The aim of this work is to get an understanding of the relationship between change, maintenance and information. To reach that aim the objectives are to examine what kind of external and internal factors there are that causes change in user demands and to see how these new demands can be handled inside the organisation. It becomes harder and harder to adapt to changes due to the fast acceleration of change, therefore it is important to become aware of what kind of factors result in new user demands and needs. Nine change factors on the organisational level were identified based on a literature study. An analysis of the differences between the organisation and the indiviudal (organism) level established a gorund for identifying factors on the level of the individual.