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Achieving Trust in IT Outsourcing Relationships
University of Skövde, School of Humanities and Informatics.
2006 (English)Independent thesis Advanced level (degree of Master (One Year)), 25 credits / 37,5 HE creditsStudent thesis
Abstract [en]

IT outsourcing is a hot topic in today’s demanding environment. Many organizations start to outsource information technology in order to achieve benefits such as cost reduction, improve quality of service, and focus on the core competence. However, IT outsourcing projects are not an easy task to manage and many projects fail even though there exists a lot of research within the area. In order to increase the possibility to achieve project success, today’s literature indicates that trust is an important factor to achieve. This thesis aim is to identify and describe the process of how to achieve trust in IT outsourcing relationships. The methodology is a literature study as its purpose is to cover the aspects of trust and how the literature proposes how to achieve trust in IT outsourcing relationships.

Relevant literature has been identified, analyzed, and categorized in order to define the thesis concepts and to create a framework based on critical success factors of how to achieve trust in IT outsourcing relationships. The framework can be used as a guiding principle of how organizations can achieve trust in IT outsourcing relationships to increases the possibility to achieve project success. The framework can also raise the awareness that makes it possible to deal with different IT outsourcing situations.

Place, publisher, year, edition, pages
Skövde: Institutionen för kommunikation och information , 2006. , 52 p.
Keyword [en]
IT outsourcing, Relationships, Achieve, Trust, Critical success factors, Framework
National Category
Information Science
Identifiers
URN: urn:nbn:se:his:diva-18OAI: oai:DiVA.org:his-18DiVA: diva2:2530
Presentation
(English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2006-10-02 Created: 2006-10-02 Last updated: 2009-11-16

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf