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From standard 3PL provider to service developer: a case study from the Swedish furniture industry
University of Skövde, School of Technology and Society.
University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Technology and Society.
University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Technology and Society.
2009 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 2, no 4, 376-390 p.Article in journal (Refereed) Published
Abstract [en]

The strong competition between companies has resulted in an increased outsourcing of activities that are not considered core activities. This has created an emerging business opportunity in logistics, attracting several new actors and companies to enter the market and fill the demand for new services. These actors represent several types of providers who are often called Third-Party Logistics (3PL) providers. The purpose of this study is to investigate the environment of a 3PL provider that also develops services. The focus is particularly on how the provider has evolved and identifying the key issues on how to be successful in the 3PL industry. The primary research strategy is a descriptive embedded single case study. The findings reveal that the case company has evolved from being a standard 3PL provider to a service developer, since it, in addition to traditional services, nowadays also provides more value-added services. These services involve a set of more standardised activities that can be combined according to each customer's wishes and requirements. The findings also reveal that the main requirements to be a successful service developer are a clear customer understanding and focus, value-added and customised services and reliable deliveries (both in terms of time and a low percentage of damaged goods), as well as the utilisation of Information and Communications Technology (ICT).

Place, publisher, year, edition, pages
InderScience Publishers, 2009. Vol. 2, no 4, 376-390 p.
Keyword [en]
supply chain management, third-party logistics (3PL) provider, service developer, business models
National Category
Engineering and Technology
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-3310DOI: 10.1504/WRITR.2009.026214Scopus ID: 2-s2.0-66949143012OAI: oai:DiVA.org:his-3310DiVA: diva2:227265
Available from: 2009-07-10 Created: 2009-07-10 Last updated: 2016-01-15Bibliographically approved

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Jäger, KerstinHilletofth, PerUjvari, Sandor
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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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