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Trust in IT Outsourcing Relationships: A Framework
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre.
University of Skövde, School of Humanities and Informatics. University of Skövde, The Informatics Research Centre.
2009 (English)In: Proceedings of the 8th Annual Security Conference Disourses in Security, Assurance & Privacy, Information Institute , 2009, 32:1-32:9 p.Conference paper, Published paper (Refereed)
Abstract [en]

IT outsourcing is a viable option for organizations to maintain competitiveness and get the ability to focus on core competences. However, there are risks involved, such as handing over sensitive information to another organization, lack of knowledge of the security experiences of the other part, differences in culture and way of working, etc. Trust is therefore becoming a more and more important issue in IT outsourcing relationships. This paper aims to identify and describe the process of achieving trust in IT outsourcing relationships. A framework was created based on an extensive literature survey. Three concept areas are included: contract, culture, and security. Each area is described, and critical success factors (CSF) were developed to support practical use.

Place, publisher, year, edition, pages
Information Institute , 2009. 32:1-32:9 p.
Keyword [en]
trust, IT outsourcing, relationships, framework
National Category
Computer and Information Science
Research subject
Technology
Identifiers
URN: urn:nbn:se:his:diva-3214ISBN: 978-1-935160-04-5 OAI: oai:DiVA.org:his-3214DiVA: diva2:225394
Available from: 2009-06-26 Created: 2009-06-26 Last updated: 2013-09-17Bibliographically approved

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