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IT Service Management: Core Processes Aligning Business and IT
School of Business and IT, University of Borås, Sweden.
School of Business and IT, University of Borås, Sweden.
School of Business and IT, University of Borås, Sweden.
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information Systems)
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2014 (English)In: Business Information Systems Workshops: BIS 2014 International Workshops, Larnaca, Cyprus, May 22-23, 2014, Revised Papers / [ed] Witold Abramowicz; Angelika Kokkinaki, Cham: Springer, 2014, 1, p. 145-155Chapter in book (Refereed)
Abstract [en]

The problem we address is that researchers have insufficiently investigated the processes and nuances of Business and IT alignment. One attempt to tackle Business and IT alignment in a process-oriented way is to adopt the concept of IT Service Management (ITSM). However, identified challenges entails that ITSM is hard to define and that existing ITSM frameworks sometimes are considered as overly complex containing an extensive process scope, making it costly and hard to implement. The purpose of this workshop paper is to understand in what way are ITSM core processes supporting business and IT alignment? Our qualitative research approach embraced a two-phase method based on empirical studies where identified core processes were mapped using the Strategic Alignment Model. The result shows that the core of ITSM consists of five processes and that these processes somewhat constitute the bridges and interfaces that aligns Business and IT.

Place, publisher, year, edition, pages
Cham: Springer, 2014, 1. p. 145-155
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 183
Keywords [en]
Strategic alignment model, SAM, IT service management, ITSM
National Category
Information Systems Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-23864DOI: 10.1007/978-3-319-11460-6_13ISI: 000360091400013Scopus ID: 2-s2.0-84922064943ISBN: 978-3-319-11459-0 (print)ISBN: 978-3-319-11460-6 (electronic)OAI: oai:DiVA.org:his-23864DiVA, id: diva2:1859604
Available from: 2024-05-22 Created: 2024-05-22 Last updated: 2024-05-23Bibliographically approved

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Söderström, Eva

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CiteExportLink to record
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Citation style
  • apa
  • apa-cv
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  • modern-language-association-8th-edition
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Output format
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