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The effect of Instagram influencers' messages on millennials' purchase intentions and factors that influence these effects: A qualitative study on the impact of attitude, social norms, behavior control, trust and risk on purchase intention
University of Skövde, School of Business.
University of Skövde, School of Business.
2023 (English)Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesisAlternative title
Effekten av Instagram-influencers meddelanden på millennials köpavsikter och faktorer som påverkar dessa effekter : En kvalitativ studie om inverkan av attityd, sociala normer, beteendekontroll, tillit och risk på köpavsikt (Swedish)
Abstract [en]

Purpose : The purpose of this research is to explore the effects of instagram influencers' on millennials' purchase intentions. The aim is to examine how the independent determinants of intentions (attitude, subjective norms, perceived behavioral control) and psychological positive and negative triggers (trust respective perceived risk) influence these effects.

Methodology: The Researchers followed an abductive approach and applied qualitative semi-structured interviews to collect the empirical data, and a thematic analysis strategy to analyzethe empirical data. The researchers conducted semi-structured interviews with a total of 8 millennials between the ages of 23 and 30 living in Sweden. The method of data collection recorded respondents' subjective reflections on attitudes, subjection norms, perceived behavioral control, trust and perceived risks in connections with instagram influencers’ messages.

Theoretical Perspective: This study reflected on Ajzen (1991) Theory of planned behavior and extended it with psychological triggers of intention Perceived trust and risk. The researchers also reviewed existing studies on millennials’ purchase intentions as affected by social media influencers, including studies on Product Quality as well as Personal Relevance in product involvement in connection with purchase intentions.

Findings and Conclusion: Respondents' attitude toward recommendations made by instagram influencers appeared to be the key factor to influence purchase intentions negatively. On the other hand, relevance in product involvement along with positive eWOM was identified to have a greater probability to influence purchase intentions positively. Social norms had no effect on purchase intention, meanwhile respondents showed very high levels of control on behavior, which led to greater probability of purchasing intentions when product interest and positive eWom are present. Perceived trust had negative effects on purchase intention due to doubt on message as well as influencer authenticity and credibility. Perceived risks had a negative effect on purchase intentions based on concerns with product quality. Both trust and risk were influenced negatively by respondents' attitudes towards instagram influencers. 

Abstract [sv]

Syftet: Syftet med denna forskning är att utforska effekterna av instagram-influencers meddelanden på millennials köpavsikt. Syftet är att undersöka hur de oberoende bestämningsfaktorerna för avsikter (attityd, subjektiva normer, upplevd beteendekontroll) och psykologiska positiva och negativa triggers (tillit respektive upplevd risk) påverkar dessa effekter.

Metod: Forskarna följde ett abduktivt tillvägagångssätt och tillämpade kvalitativa semistrukturerade intervjuer för att samla in empiri, och en tematisk analys strategi för att analysera empiri. Forskarna genomförde semistrukturerade intervjuer med totalt 8 millennials mellan 23 och 30 år som bor i Sverige. Metoden för datainsamling registrerade respondenternas subjektiva reflektioner kring attityder, sociala normer, upplevd beteendekontroll, tillit och risker i samband med instagram influencers budskap.

Teori: Denna studie reflekterade över Ajzen (1991) Theory of Planned Behavior och utökade den med psykologiska triggers av avsikt upplevd tillit och risk. Forskarna granskade också befintliga studier om millennials köpintentioner som påverkas av sociala medier-influenser, inklusive studier om produktkvalitet såväl som personlig relevans i projektengagemang i samband med köp avsikter.

Slutsats: Respondenternas inställning till rekommendationer gjorda av instagram-influencers verkade vara nyckelfaktor för att påverka köpavsikter negativt. Å andra sidan identifierades produkt relevans tillsammans med positiv eWOM som faktorer med större sannolikhet att påverka köpintentioner positivt. Sociala normer hade inga effekter på köpavsikt, medan respondenterna visade mycket hög kontroll över beteendet, vilket i sin tur ledde till större sannolikhet för köpavsikter när produkt intressen och positiv eWOM är närvarande. Upplevt tillit hade negativa effekter på köp avsikten på grund av tvivel på budskap samt influencers autenticitet och trovärdighet. Upplevda risker hade en negativ effekt på köpintentioner baserat på oro för produktkvalitet. Tillit och risk påverkades negativt av respondenternas attityder till Instagram influencers.

Place, publisher, year, edition, pages
2023. , p. 69
Keywords [en]
Influencers, influencer marketing, Instagram, millennials, purchase intention, TPB, trust, risk
Keywords [sv]
Influencers, influencer marketing, Instagram, millennials, purchase intention, TPB, trust, risk
National Category
Business Administration
Identifiers
URN: urn:nbn:se:his:diva-22886OAI: oai:DiVA.org:his-22886DiVA, id: diva2:1777694
Subject / course
Business Administration
Educational program
Retail Management - Study Programme 180 ECTS
Supervisors
Examiners
Available from: 2023-06-29 Created: 2023-06-29 Last updated: 2023-06-29Bibliographically approved

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