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Chef? Nej, problemlösare: En kvalitativ studie om chefers sätt att hantera arbetsrelaterade problem
University of Skövde, School of Business.
University of Skövde, School of Business.
2022 (Swedish)Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesisAlternative title
Manager? No, problemsolver : A qualitativ study of how managers deal with work-related problems (English)
Abstract [sv]

Bakgrund: Chefers arbetsdagar är fragmenterade eftersom de ofta avbryts med problem som behöver lösas. I många fall är det medarbetare som förmedlar arbetsrelaterade problem i syfte att förbättra verksamheten. Hur chefer påverkas personligen i det dagliga arbetet läggs ingen större vikt vid utan det är oftare deras arbetsuppgifter som diskuteras. Men eftersom de inte kan styra och påverka alla processer som de är involverade i, kan de känna uppgivenhet. Om chefer får ökad kunskap om hur de kan hantera sin fragmenterade arbetssituation kan både deras och organisationens välbefinnande öka.

Syfte: Att bidra med fördjupad kunskap om chefers beteende genom att studera deras känslor och agerande vid arbetsrelaterade problem.

Metod: Studiens frågeställning har undersökts med de kvalitativa insamlingsmetoderna dagbok och semistrukturerade intervjuer. Totalt har nio respondenter medverkat i studien. Alla respondenter arbetar som chefer med medarbetaransvar.

Resultat/Slutsats: Studiens resultat visar att chefer föredrar att hantera vardagliga arbetsrelaterade problem, som medarbetare förmedlar, genom: vägledning, ge stöd, samverkan, intuition, grundligt agerande, defensivt agerande, ultimatum, i förbifarten och skifta fokus. Resultatet visade även att cheferna såg det som en naturlig del av deras arbetsuppgifter att lyssna på medarbetarnas problem dels för medarbetares välmående, dels för företagets utveckling.

Abstract [en]

Background: Managers' working days are fragmented because they are often interrupted by problems that need to be solved. In many cases, it is employees who mediate work-related problems in order to improve the business. How managers are personally affected in their daily work is not given much importance, but it is more often their tasks that are discussed. But because they can not control and influence all the processes to which they are involved in, they can feel resigned. If managers gain increased knowledge about how they can deal with their fragmented work situation, both their and the organization's well-being can increase.

Purpose: Contribute with deeper knowledge of managers’ behaviors by studying their feelings and actions related to problems at work.

Method: The study's question has been investigated with the qualitative collection methods diary and semi-structured interviews. A total of nine respondents participated in the study. All respondents work as managers with employee responsibility.

Results/Conclusion: The results of the study show that managers prefer to manage everyday work-related problems, which employees convey, through: guidance, providing support, cooperate, intuition, thorough action, defensive action, ultimatum, in passing and shifting focus. The results also showed that managers considered it a natural part of their job tasks to listen to the employees' problems, partly for the well-being of employees, partly for the company's development.

Place, publisher, year, edition, pages
2022. , p. 69
Keywords [en]
Managerial work, work-related problems, management, managerial behavior, employees, problem solving, diary
Keywords [sv]
Chefsarbete, arbetsrelaterade problem, hantering, chefsbeteende, medarbetare, problemlösning, dagbok
National Category
Business Administration
Identifiers
URN: urn:nbn:se:his:diva-21435OAI: oai:DiVA.org:his-21435DiVA, id: diva2:1677527
Subject / course
Business Administration
Educational program
Business Administration Study Programme - Leadership and Organizational Development
Supervisors
Examiners
Available from: 2022-06-28 Created: 2022-06-28 Last updated: 2022-06-28Bibliographically approved

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