Högskolan i Skövde

In the digital transformation of manufacturing companies towards Industry 4.0, shop-floor operators of the future, Operator 4.0, will require digitalized presentation of information as cognitive support for their work. This paper explores five industrial cases where Information Support Technology have been conceptualized and developed. These cases have exemplified how digitalized presentation of information can be approached with considerations of operators with varying cognitive work situations and production characteristics. Furthermore, these new technical capabilities have increased the level of cognitive automation to support operators’ individual abilities to perform their work in an increasingly more complex production environment. In conclusion, Information Support Technology in the service of Operator 4.0 is intimately linked with digitalization strategies for transformation towards Industry 4.0.