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Design and Development of the USUS Goals Evaluation Framework
Uptive, Göteborg, Sweden. (Interaction Lab (ILAB))
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Interaction Lab (ILAB))ORCID iD: 0000-0003-0946-7531
2020 (English)In: Human-Robot Interaction: Evaluation Methods and Their Standardization / [ed] Céline Jost, Brigitte Le Pévédic, Tony Belpaeme, Cindy Bethel, Dimitrios Chrysostomou, Nigel Crook, Marine Grandgeorge, Nicole Mirnig, Cham: Springer, 2020, p. 177-201Chapter in book (Refereed)
Abstract [en]

For social robots to provide long-term added value to people’s lives, it is of major importance to emphasize the need for developing a positive user experience (UX). In this chapter, we address the identified lack of available and suitable UX evaluation methods in social human-robot interaction (HRI). Inspired by Blandford’s and Green’s iterative method development process, this lack was mainly handled by a state-of-the art review of current HRI evaluation methods that identified some tentative candidates, of which the USUS framework was considered the most prominent. However, upon closer examination it was revealed that the USUS framework explicitly omitted UX goals, which are considered a significant aspect in UX evaluation. We designed and developed an enhanced version of the USUS framework in order to include UX goals that we denoted the USUS Goals evaluation framework. Besides the modified framework, some recommendations are presented that may contribute to the ongoing work of integrating UX in the HRI field.

Place, publisher, year, edition, pages
Cham: Springer, 2020. p. 177-201
Series
Springer Series on Bio- and Neurosystems, ISSN 2520-8535, E-ISSN 2520-8543 ; 12
Keywords [en]
User experience, UX, UX goals, USUS framework
National Category
Human Computer Interaction
Research subject
Interaction Lab (ILAB)
Identifiers
URN: urn:nbn:se:his:diva-18451DOI: 10.1007/978-3-030-42307-0_7ISBN: 978-3-030-42306-3 (print)ISBN: 978-3-030-42307-0 (electronic)OAI: oai:DiVA.org:his-18451DiVA, id: diva2:1430410
Projects
SIDUS AIR, Action and intention recognition in human interaction with autonomous systems, funded by the Knowledge Foundation, Stockholm, under SIDUS grant agreement no. 20140220.
Funder
Knowledge Foundation, 20140220Available from: 2020-05-14 Created: 2020-05-14 Last updated: 2020-08-27Bibliographically approved

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Lindblom, Jessica

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Citation style
  • apa
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